Marlow Mercedes-Werks

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service@mercedes-werks.com
684 Ponderosa Ave
Seaside, CA 93955 USA
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08:00
17:30
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08:00
17:30
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08:00
17:30
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OPEN NOW
F
8:00am to 5:30pm
OPEN NOW
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
Closed
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
Call now:
(831) 508-3622
103 Verified Reviews

Auto Repair Experience

  • Charlie Marlow, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 94 Years of Car Repair Experience
RepairPal Scorecard

Marlow Mercedes-Werks has been serving the community of Seaside and the surrounding area since 2008. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "excellent”, “welcoming”, “professional”, “knowledgeable” and "friendly". This shop features a team of experienced, dealer trained technicians. They specialize in Mercedes-Benz and Smart cars. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, Rental car, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Charlie Marlow, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 94 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass

Amenities

  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASCCA
  • Bosch Service Network

Message from the Shop

Not only can we provide knowledgeable and quality service, but also, we want to provide Mercedes service on a more personalized level. We enjoy getting to know our customers and their cars, and want our customers to know us and feel comfortable leaving their cars in our care.

Makes We Serve

  • Mercedes-Benz
  • Smart
Reviews

Overall Rating

100 Verified Reviews
5 stars
(90)
4 stars
(9)
3 stars
(0)
2 stars
(0)
1 star
(1)
by - Verified Customer January 08, 2017

I was very happy with the service, the workers, and the cost. I intend to bring my '02 MB CLK55-AMG to this shop in the future. Exceptional shop! (I am a former motorcycle repair shop owner and I understand the business and its challenges.)

by - Verified Customer January 08, 2017

Excellent Service that I always come to expect based upon years of experience with this shop.

by - Verified Customer January 02, 2017

SUPERB!

by - Verified Customer January 05, 2017

My experience was excellent. Many thanks to Carey for taking such good care of me and my car!

by - Verified Customer January 05, 2017

Vehicle was ready 1 day early! Always appreciate honest work. Thank you!

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by - Verified Customer January 04, 2017

They took my car in even though they were already booked and I appreciate that.

by - Verified Customer January 04, 2017

I would not take my car to any other shop. Charlie and the entire group are the best.

by - Verified Customer January 02, 2017

Excellent and I will recommend to anyone who is looking for a great place to fix your Mercedes!

by - Verified Customer December 29, 2016

There was a minor issue with a connection that showed up the day after picking up the vehicle. The shop took care of identifying and correcting the issue immediately. THANK YOU.

by - Verified Customer January 02, 2017

Great explanation of work on a non normal problem.

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by - Verified Customer December 27, 2016

Always a good experience with friendly & helpful staff!

by - Verified Customer January 03, 2017

This is the best car repair shop I've ever had. They are knowledgeable, competent, timely, treat customers with respect, and I get great value for my money. They are unbelievable!

by - Verified Customer January 02, 2017

Excellent service!

by - Verified Customer January 02, 2017

easy process!

by - Verified Customer December 27, 2016

Excellent!!

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by - Verified Customer December 20, 2016

Marlow Mercedes should be considered the best Mercedes Shop within Monterey County.

by - Verified Customer December 20, 2016

Always friendly,helpful and genuine.

by - Verified Customer December 29, 2016

Good as always.

by - Verified Customer December 18, 2016

The Benz A Team comes to mind!

by - Verified Customer December 29, 2016

Thanks Charlie!

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by - Verified Customer December 29, 2016

Everyone is always great! I feel comfortable, as a woman, that my lack of knowledge regarding the inner workings of cars will not be taken advantage of here by doing unnecessary repairs.

by - Verified Customer December 21, 2016

My experience at Marlow's was a good one. In fact, I'm planning to have additional work done to my car, in the near future.

by - Verified Customer December 28, 2016

Another great experience with Cary and Nathan. Very professional and easy to work with!

by - Verified Customer December 20, 2016

Flawless, professional service.

by - Verified Customer December 27, 2016

Went in for service. All was done well and on time.

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by - Verified Customer December 27, 2016

Always fun to visit at the shop!

by - Verified Customer December 27, 2016

Top notch service across the board!

by - Verified Customer December 15, 2016

Always courteous and friendly.

by - Verified Customer December 14, 2016

Very professional and friendly.

by - Verified Customer December 22, 2016

Staff and Charlie, the owner, are always friendly and respectful. I have been going to them for years and I find Mercedes-Werks to be of the highest integrity.

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by - Verified Customer November 20, 2016

The shop is delightful experience!

by - Verified Customer December 06, 2016

They are great!

by - Verified Customer December 20, 2016

Great customer service!

by - Verified Customer December 20, 2016

Great!

by - Verified Customer December 20, 2016

The service and work at Marlow is always tops. I highly recommend this shop for any Mercedes work.

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by - Verified Customer December 20, 2016

Very professional experience!

by - Verified Customer December 15, 2016

Charlie, Cary, Nathan and the entire team at Marlows Mercedes-Werks are top notch in all aspects of their craft from the front office to the expert technicians. The entire staff are friendly in a genuine manner. I refer my friends to Marlows because of the manner which I have been treated since 2011. I chose to get services at Marlows because of the outstanding manner which Cary had provided for me in his previous position with another firm. I believe in all aspects of life that relationships are critical to any success. I expect that Marlows will continue to grow and be more successful as they have firm positive relationships with their customer base.

by - Verified Customer December 19, 2016

Could not be better.

by - Verified Customer December 18, 2016

Great service, ahead of schedule!

by - Verified Customer December 08, 2016

All work was done well!

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by - Verified Customer November 22, 2016

Excellent service.

by - Verified Customer November 20, 2016

They unfailingly do an excellent job. I would not hesitate to recommend them, and I have! They have taken care of our cars for years and done an outstanding job every time. Thanks to Charlie, Cary, Nathan and the crew for taking good care of us!

by - Verified Customer November 27, 2016

Excellent shop. We have been going to it for a few years now. We have 3 Mercedes thus far.

by - Verified Customer December 08, 2016

Always a great experience!

by - Verified Customer November 28, 2016

Great service and an honest group of wonderful people.

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by - Verified Customer November 22, 2016

Thank you for your great service. We appreciate your professional attitude and fairness to our needs. Happy 2017!

by - Verified Customer November 21, 2016

Professional service!

by - Verified Customer November 20, 2016

Very good!

by - Verified Customer November 20, 2016

I feel in the best of hands at Marlowe - just the kind of shop needed when you drive an older Mercedes!

by - Verified Customer November 20, 2016

The staff is always very professional in dealing with my car problems in a timely manner and keeping me informed.

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by - Verified Customer December 11, 2016

Nathan is always professional, friendly and gracious.

by - Verified Customer December 11, 2016

The perfect shop to take your Mercedes Benz for repair, i.e., quality technicians, fair price, and a comfortable experience.

by - Verified Customer December 08, 2016

Great experience and all of the staff were kind and professional. I will be back!

by - Verified Customer December 04, 2016

Needed a headlight bulb. Installed in 10 min!

by - Verified Customer December 04, 2016

Great Job, dropped on Sunday night and pick up after hours the following business day.

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by - Verified Customer December 01, 2016

Really good people at this shop in all areas of service.

by - Verified Customer November 28, 2016

Wasn't finished on time but wasn't an issue at all!

by - Verified Customer November 27, 2016

Car died. They took care of it for me really quickly!

by - Verified Customer November 21, 2016

Happy Customer!

by - Verified Customer November 21, 2016

Same excellent service as expected.

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by - Verified Customer November 21, 2016

I was very satisfied everything was handled promptly and efficiently.

by - Verified Customer December 13, 2016

Very good!

by - Verified Customer December 12, 2016

Was not advised of additional work that was noted on the work sheet.

by - Verified Customer November 08, 2016

The work was done quickly and the car again is running well.

by - Verified Customer November 03, 2016

I never have to wait, get clear details about what need to be done and staff is courteous.

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by - Verified Customer November 03, 2016

Very Professional People working there. Fast and excellent quality to every job that I have had them do for me. David Christianson CEO Freelance Gilding Inc.

by - Verified Customer November 02, 2016

Marlo's worked diligently to try to fix my wife's car, but since my wife's car is really two cars we have to take it to a Chrysler dealership to make the repair.

by - Verified Customer November 01, 2016

Outstanding in every way. Extraordinary customer service and professional workmanship.

by - Verified Customer October 28, 2016

I trust Marlow Mercedes Werks to take care of me and my car.

by - Verified Customer October 27, 2016

Since my very first visit to Marlowe Mercedes-Werks, everything has been first rate. The workmanship and the personal feeling of the customer service have been outstanding.

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by - Verified Customer October 25, 2016

Both Nathan and Cary are very easy to work with and handled my repair thoroughly and efficiently.

by - Verified Customer October 20, 2016

As always, it's perfect!!! Cary and the gang take such good care of me. I trust you guys.

by - Verified Customer October 19, 2016

Service was excellent, Cary and the team are great!!!

by - Verified Customer October 18, 2016

Always tell you is wrong, what needs to be done, and how much it will cost and they are right on.

by - Verified Customer October 18, 2016

Found lower cost than delete for quality service and helped me avoid "recommended" service up selling by the dealer. Done on time and at the estimate. Overall major savings.

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by - Verified Customer October 13, 2016

Extremely friendly and very efficient. Handled my service faster than expected.

by - Verified Customer October 13, 2016

Very pleasant shop experience. Great communication and knowledge of the product.

by - Verified Customer October 13, 2016

Helpful, courteous - treated like valued customers.

by - Verified Customer October 12, 2016

It was a good experience, good advice ant straight to the point.

by - Verified Customer October 12, 2016

I have used Maslow for four years and have the best service I have ever experienced anywhere (and I am NOT young). They are top-notch! I trust them explicitly.

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by - Verified Customer October 07, 2016

I was very pleased with the service I received.

by - Verified Customer October 05, 2016

Very good services.

by - Verified Customer September 30, 2016

Timely and very good service.

by - Verified Customer September 30, 2016

Always a great experience.

by - Verified Customer September 26, 2016

They are very thorough and I always come away feeling like I couldn't have chosen a better shop to look after me and my car.

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by - Verified Customer September 22, 2016

Very knowledgeable staff. Work was done well.

by - Verified Customer September 14, 2016

Very pleased with my service.

by - Verified Customer September 13, 2016

Great!

by September 12, 2016

Knowledgeable, experienced, professional, reliable staff. Have used Marlowe Mercedes for both of our Mercedes-Benz cars for many years and always completely satisfied.

by - Verified Customer September 08, 2016

Always excellent service.

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by - Verified Customer September 06, 2016

Always treated with the very highest respect and customer service is always above and beyond.

by - Verified Customer August 24, 2016

Great service. Very friendly and knowledgeable!

by - Verified Customer August 16, 2016

Good people, highly skilled.

by - Verified Customer August 15, 2016

Everything went well!

by - Verified Customer August 12, 2016

Work was done correctly and on time.

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by - Verified Customer August 11, 2016

Ok

by August 10, 2016

Excellent!!

by - Verified Customer August 01, 2016

Expensive and tried to sell most expensive form of repair

by - Verified Customer July 28, 2016

Safety issues identified: tire alignment and new battery. Over and above normal maintenance. Many thanks.

by - Verified Customer July 18, 2016

Marlow Mercedes Werks is a great quality shop and the only place that I trust my car to get work on. Carrie is amazing and helps to make my experience a pleasure every time. He has been assisting my family for years with normal maintenance or any issues we have with our vehicles. Mercedes Werks is extremely fair with prices and always take the time to explain exactly what they are doing and why they are doing so. I have never felt more comfortable with a mechanics shop and would highly recommend them to anyone who is looking for a high quality and trustworthy shop to take their vehicle too.

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