Close

Marlow Mercedes-Werks

service@mercedes-werks.com
684 Ponderosa Ave
Seaside, CA 93955 USA
View map and get directions
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
CLOSED NOW
F
8:00am to 5:30pm
CLOSED NOW
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
Closed
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
Call now:
(831) 508-3622
172 Verified Reviews

Auto Repair Experience

  • Charlie Marlow, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 94 Years of Car Repair Experience
RepairPal Scorecard

Marlow Mercedes-Werks has been serving the community of Seaside and the surrounding area since 2008. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "excellent”, “welcoming”, “professional”, “knowledgeable” and "friendly". This shop features a team of experienced, dealer trained technicians. They specialize in Mercedes-Benz and Smart cars. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, Rental car, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Charlie Marlow, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 94 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass

Amenities

  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASCCA
  • Bosch Service Network

Message from the Shop

Not only can we provide knowledgeable and quality service, but also, we want to provide Mercedes service on a more personalized level. We enjoy getting to know our customers and their cars, and want our customers to know us and feel comfortable leaving their cars in our care.

Makes We Serve

  • Mercedes-Benz
  • Smart
Reviews

Overall Rating

172 Verified Reviews
5 stars
(150)
4 stars
(20)
3 stars
(1)
2 stars
(0)
1 star
(1)
by - Verified Customer March 09, 2017

Best experience!

by - Verified Customer March 06, 2017

All personnel I have ever dealt with at Marlow Mercedes have provided me with excellent service!!! I have always felt they have been upfront and honest and the MOST COURTEOUS !!!!!!!.

by - Verified Customer March 06, 2017

Great service. They take great care of my care.

by - Verified Customer March 06, 2017

GREAT!

by - Verified Customer March 05, 2017

This is how it's supposed to be.

Show more reviews
by - Verified Customer March 05, 2017

Their customer service is great. Their prices are fair.

by - Verified Customer March 02, 2017

Wonderful employees and service is always done quickly and right. A pleasure to come to your shop.

by - Verified Customer March 01, 2017

Excellent.

by - Verified Customer February 28, 2017

An excellent operation all around.

by - Verified Customer February 27, 2017

I have been going to Marlow Mercedes Werks since it opened.

Show more reviews
by - Verified Customer February 27, 2017

Great!

by - Verified Customer February 26, 2017

Great service always. Great people too. Charlie runs a great shop! Cary and Derrick always there for our two Mercedes.

by - Verified Customer February 26, 2017

Marlow's goes the extra mile to take care of any problem that your car has. Ask for Nathan.

by - Verified Customer February 23, 2017

The owner and employees are very helpful. Customer service is great.

by - Verified Customer February 22, 2017

Always a pleasure. Fair and honest business!

Show more reviews
by - Verified Customer February 21, 2017

Excellent service, very professional staff. Prices competitive. I recommend them to anyone with a Mercedes of any year.

by - Verified Customer February 21, 2017

I think Marlow Mercedes Werks is GREAT!

by - Verified Customer February 20, 2017

Marlow is extremely friendly and efficient. They do what they promise and do it well.

by - Verified Customer February 20, 2017

Best experience ever for auto repair, thank you.

by - Verified Customer February 20, 2017

Customer service in the shop is excellent.

Show more reviews
by - Verified Customer February 16, 2017

Great customer service, no complaints.

by - Verified Customer February 13, 2017

Thanks!

by - Verified Customer February 13, 2017

Very good at prioritizing work. They're helpful with deciding cost to benefit ratio with my elderly car.

by - Verified Customer February 12, 2017

The best service from desk to repair shop in the Monterey area.

by - Verified Customer February 12, 2017

Charlie and his team are AWESOME! They are the best EVER... Happily moved with them from the Dealership that 'forgot' how to provide extraordinary service.

Show more reviews
by - Verified Customer February 09, 2017

Excellent!

by - Verified Customer February 07, 2017

I recently purchased a sprinter RV that presented a unique set of circumstances between myself, the dealer and Marlow Mercedes-Werks. I was very impressed with the work that was done as well as the professionalism and expediency shown at MM-W. So glad to have a shop nearby that has competent and friendly technicians, as well as front end staff. Alex, Nathan and Cary were a pleasure to work with. Thanks MM W!

by - Verified Customer February 06, 2017

I trust the work done and the staff.

by - Verified Customer February 05, 2017

All staff very friendly and worked together. The owner was one of the drivers who gives rides when clients need a place to go after dropping off the car or to pick up client's car.

by - Verified Customer February 02, 2017

Superb as I have come to anticipate nothing less from this shop and its employees.

Show more reviews
by - Verified Customer February 02, 2017

Love!

by - Verified Customer January 31, 2017

Wouldn't take my Mbz's anywhere else.

by - Verified Customer January 31, 2017

Keep up the good work!

by - Verified Customer January 31, 2017

Super friendly and honest people.

by - Verified Customer January 31, 2017

Excellent as always.

Show more reviews
by - Verified Customer January 31, 2017

10k service performed. Dirty air filter not changed. Recorded as dirty but left undone.

by - Verified Customer January 31, 2017

Good experience as usual. Repeat repair because of a faulty part which was replaced at NO cost (under warranty).

by - Verified Customer January 30, 2017

Sales people were friendly, efficient and very professional. Thank you.

by - Verified Customer January 30, 2017

Not only are they always fair and explain if something extra needs to be done they pick my car up and deliver it back to my office, saving me so much down time. They are a major reason I don't buy a new car. I don't like dealerships!

by - Verified Customer January 29, 2017

This is my wife's car and she is very happy with the work performed. They have a very professional feel at this company.

Show more reviews
by - Verified Customer January 29, 2017

Service is excellent and my car is ready when promised, this being my second time for repairs. Can only praise and recommend Marlow Mercedes.

by - Verified Customer January 26, 2017

Excellent place for car services.

by - Verified Customer January 26, 2017

Service associate didn't know a lot about cars, somewhat concerned but the Technicians are top notch so not too worried, just annoyed. We will return to other work.

by - Verified Customer January 26, 2017

It was great as always only thing next time please give me pricing on the stuff recommend that is not mandatory for that day.

by - Verified Customer January 26, 2017

We will continue to bring our Mercedes to Marlowe as long as we have the car.

Show more reviews
by - Verified Customer January 25, 2017

Excellent and attentive. I appreciate that I can bring in my car anytime to top off the oil or check my tires. Excellent service - excellent staff! Marlow Mercedes - Werks is #1!

by - Verified Customer January 25, 2017

Nathan is such an asset to the company. He is always professional, friendly and honest.

by - Verified Customer January 25, 2017

Very knowledgeable and professional attitude during my recent visit. Voiced my concerns on my vehicle and got a straight answer, no go arounds.

by - Verified Customer January 25, 2017

Great experience. A little pricey.

by - Verified Customer January 24, 2017

Appreciated the shuttle service.

Show more reviews
by - Verified Customer January 22, 2017

Awesome people and customer service is great...

by - Verified Customer January 19, 2017

Nathan did a great job with keeping me in the loop about my car.

by - Verified Customer January 19, 2017

Very customer friendly and helpful in explaining everything listed and suggested. I will be back.

by - Verified Customer January 18, 2017

I have total confidence in Marlowe's and they never disappoint.

by - Verified Customer January 17, 2017

Nice people.

Show more reviews
by - Verified Customer January 16, 2017

Service is fast and reliable and the people that work there are amazing!

by - Verified Customer January 16, 2017

I appreciate their professionalism and thoughtfulness.

by - Verified Customer January 16, 2017

Have only taken the car here two times. very satisfied so far. Had expected some monetary savings over the dealer, but that is not the case

by - Verified Customer January 15, 2017

So far all good!

by - Verified Customer January 15, 2017

Job well done!

Show more reviews
by - Verified Customer January 15, 2017

Minor repairs in last visit which went well.

by - Verified Customer January 11, 2017

I found Marlow's to be exceptionally professional in their handling of my car. I brought it in for an intermittent problem, and they were unable to recreate the problem (not their fault - you can only diagnose what you observe and the car chose to not cooperate). After having spent a significant amount of time on it and the problem not presenting itself I took it home. When it began acting up again, they took it back and did not charge me for the follow-up, saying that they felt bad that they were unable to find the problem. Despite the car still only wanting to act upon me and me still gathering information, my experience with Marlow's was a very good one. They could easily have proffered a false diagnosis to get me to pay for work, but they didn't. I wish my car were working, but I'm confident that we will figure the issue out and they will help me resolve it. This is the epitome of a business that has customer interests in mind.

by - Verified Customer January 09, 2017

Always good to be in their with the boys.

by - Verified Customer January 08, 2017

I was very happy with the service, the workers, and the cost. I intend to bring my '02 MB CLK55-AMG to this shop in the future. Exceptional shop! (I am a former motorcycle repair shop owner and I understand the business and its challenges.)

by - Verified Customer January 08, 2017

Excellent Service that I always come to expect based upon years of experience with this shop.

Show more reviews
by - Verified Customer January 05, 2017

Vehicle was ready 1 day early! Always appreciate honest work. Thank you!

by - Verified Customer January 05, 2017

My experience was excellent. Many thanks to Carey for taking such good care of me and my car!

by - Verified Customer January 04, 2017

I've been taking my cars to Marlowe for years and I've had outstanding service!

by - Verified Customer January 04, 2017

I will certainly return when more service is needed. Great place!

by - Verified Customer January 04, 2017

They took my car in even though they were already booked and I appreciate that.

Show more reviews
by - Verified Customer January 04, 2017

I would not take my car to any other shop. Charlie and the entire group are the best.

by - Verified Customer January 03, 2017

This is the best car repair shop I've ever had. They are knowledgeable, competent, timely, treat customers with respect, and I get great value for my money. They are unbelievable!

by - Verified Customer January 03, 2017

Excellent customer service, would highly recommend to any Mercedes Benz owner.

by - Verified Customer January 02, 2017

Great explanation of work on a non normal problem.

by - Verified Customer January 02, 2017

Excellent and I will recommend to anyone who is looking for a great place to fix your Mercedes!

Show more reviews
by - Verified Customer January 02, 2017

easy process!

by - Verified Customer January 02, 2017

Excellent service!

by - Verified Customer January 02, 2017

SUPERB!

by - Verified Customer December 29, 2016

There was a minor issue with a connection that showed up the day after picking up the vehicle. The shop took care of identifying and correcting the issue immediately. THANK YOU.

by - Verified Customer December 29, 2016

Everyone is always great! I feel comfortable, as a woman, that my lack of knowledge regarding the inner workings of cars will not be taken advantage of here by doing unnecessary repairs.

Show more reviews
by - Verified Customer December 29, 2016

Thanks Charlie!

by - Verified Customer December 29, 2016

Good as always.

by - Verified Customer December 28, 2016

Another great experience with Cary and Nathan. Very professional and easy to work with!

by - Verified Customer December 27, 2016

Went in for service. All was done well and on time.

by - Verified Customer December 27, 2016

Always fun to visit at the shop!

Show more reviews
by - Verified Customer December 27, 2016

Top notch service across the board!

by - Verified Customer December 27, 2016

Always a good experience with friendly & helpful staff!

by - Verified Customer December 27, 2016

Excellent!!

by - Verified Customer December 26, 2016

Thumbs up!

by - Verified Customer December 26, 2016

Best automobile customer service experience!

Show more reviews
by - Verified Customer December 22, 2016

Staff and Charlie, the owner, are always friendly and respectful. I have been going to them for years and I find Mercedes-Werks to be of the highest integrity.

by - Verified Customer December 21, 2016

My experience at Marlow's was a good one. In fact, I'm planning to have additional work done to my car, in the near future.

by - Verified Customer December 20, 2016

Flawless, professional service.

by - Verified Customer December 20, 2016

Always friendly,helpful and genuine.

by - Verified Customer December 20, 2016

Great customer service!

Show more reviews
by - Verified Customer December 20, 2016

Great!

by - Verified Customer December 20, 2016

The service and work at Marlow is always tops. I highly recommend this shop for any Mercedes work.

by - Verified Customer December 20, 2016

Very professional experience!

by - Verified Customer December 20, 2016

Marlow Mercedes should be considered the best Mercedes Shop within Monterey County.

by - Verified Customer December 19, 2016

Could not be better.

Show more reviews
by - Verified Customer December 18, 2016

Great service, ahead of schedule!

by - Verified Customer December 18, 2016

The Benz A Team comes to mind!

by - Verified Customer December 15, 2016

Always courteous and friendly.

by - Verified Customer December 15, 2016

Charlie, Cary, Nathan and the entire team at Marlows Mercedes-Werks are top notch in all aspects of their craft from the front office to the expert technicians. The entire staff are friendly in a genuine manner. I refer my friends to Marlows because of the manner which I have been treated since 2011. I chose to get services at Marlows because of the outstanding manner which Cary had provided for me in his previous position with another firm. I believe in all aspects of life that relationships are critical to any success. I expect that Marlows will continue to grow and be more successful as they have firm positive relationships with their customer base.

by - Verified Customer December 14, 2016

Very professional and friendly.

Show more reviews
by - Verified Customer December 13, 2016

Very good!

by - Verified Customer December 12, 2016

Was not advised of additional work that was noted on the work sheet.

by - Verified Customer December 11, 2016

Nathan is always professional, friendly and gracious.

by - Verified Customer December 11, 2016

The perfect shop to take your Mercedes Benz for repair, i.e., quality technicians, fair price, and a comfortable experience.

by - Verified Customer December 08, 2016

All work was done well!

Show more reviews
by - Verified Customer December 08, 2016

Great experience and all of the staff were kind and professional. I will be back!

by - Verified Customer December 08, 2016

Always a great experience!

by - Verified Customer December 06, 2016

They are great!

by - Verified Customer December 04, 2016

Needed a headlight bulb. Installed in 10 min!

by - Verified Customer December 04, 2016

Great Job, dropped on Sunday night and pick up after hours the following business day.

Show more reviews
by - Verified Customer December 01, 2016

Really good people at this shop in all areas of service.

by - Verified Customer November 28, 2016

Wasn't finished on time but wasn't an issue at all!

by - Verified Customer November 28, 2016

Great service and an honest group of wonderful people.

by - Verified Customer November 27, 2016

Car died. They took care of it for me really quickly!

by - Verified Customer November 27, 2016

Excellent shop. We have been going to it for a few years now. We have 3 Mercedes thus far.

Show more reviews
by - Verified Customer November 22, 2016

Excellent service.

by - Verified Customer November 22, 2016

Thank you for your great service. We appreciate your professional attitude and fairness to our needs. Happy 2017!

by - Verified Customer November 21, 2016

Happy Customer!

by - Verified Customer November 21, 2016

I was very satisfied everything was handled promptly and efficiently.

by - Verified Customer November 21, 2016

Same excellent service as expected.

Show more reviews
by - Verified Customer November 21, 2016

Professional service!

by - Verified Customer November 20, 2016

The shop is delightful experience!

by - Verified Customer November 20, 2016

The staff is always very professional in dealing with my car problems in a timely manner and keeping me informed.

by - Verified Customer November 20, 2016

They unfailingly do an excellent job. I would not hesitate to recommend them, and I have! They have taken care of our cars for years and done an outstanding job every time. Thanks to Charlie, Cary, Nathan and the crew for taking good care of us!

by - Verified Customer November 20, 2016

I feel in the best of hands at Marlowe - just the kind of shop needed when you drive an older Mercedes!

Show more reviews
by - Verified Customer November 20, 2016

Very good!

by - Verified Customer November 08, 2016

The work was done quickly and the car again is running well.

by - Verified Customer November 03, 2016

I never have to wait, get clear details about what need to be done and staff is courteous.

by - Verified Customer November 03, 2016

Very Professional People working there. Fast and excellent quality to every job that I have had them do for me. David Christianson CEO Freelance Gilding Inc.

by - Verified Customer November 02, 2016

Marlo's worked diligently to try to fix my wife's car, but since my wife's car is really two cars we have to take it to a Chrysler dealership to make the repair.

Show more reviews
by - Verified Customer November 01, 2016

Outstanding in every way. Extraordinary customer service and professional workmanship.

by - Verified Customer October 28, 2016

I trust Marlow Mercedes Werks to take care of me and my car.

by - Verified Customer October 27, 2016

Since my very first visit to Marlowe Mercedes-Werks, everything has been first rate. The workmanship and the personal feeling of the customer service have been outstanding.

by - Verified Customer October 25, 2016

Both Nathan and Cary are very easy to work with and handled my repair thoroughly and efficiently.

by - Verified Customer October 20, 2016

As always, it's perfect!!! Cary and the gang take such good care of me. I trust you guys.

Show more reviews
by - Verified Customer October 19, 2016

Service was excellent, Cary and the team are great!!!

by - Verified Customer October 18, 2016

Always tell you is wrong, what needs to be done, and how much it will cost and they are right on.

by - Verified Customer October 18, 2016

Found lower cost than delete for quality service and helped me avoid "recommended" service up selling by the dealer. Done on time and at the estimate. Overall major savings.

by - Verified Customer October 13, 2016

Extremely friendly and very efficient. Handled my service faster than expected.

by - Verified Customer October 13, 2016

Helpful, courteous - treated like valued customers.

Show more reviews
by - Verified Customer October 13, 2016

Very pleasant shop experience. Great communication and knowledge of the product.

by - Verified Customer October 12, 2016

It was a good experience, good advice ant straight to the point.

by - Verified Customer October 12, 2016

I have used Maslow for four years and have the best service I have ever experienced anywhere (and I am NOT young). They are top-notch! I trust them explicitly.

by - Verified Customer October 07, 2016

I was very pleased with the service I received.

by - Verified Customer October 05, 2016

Very good services.

Show more reviews
by - Verified Customer September 30, 2016

Timely and very good service.

by - Verified Customer September 30, 2016

Always a great experience.

by - Verified Customer September 26, 2016

They are very thorough and I always come away feeling like I couldn't have chosen a better shop to look after me and my car.

by - Verified Customer September 22, 2016

Very knowledgeable staff. Work was done well.

by - Verified Customer September 14, 2016

Very pleased with my service.

Show more reviews
by - Verified Customer September 13, 2016

Great!

by September 12, 2016

Knowledgeable, experienced, professional, reliable staff. Have used Marlowe Mercedes for both of our Mercedes-Benz cars for many years and always completely satisfied.

by - Verified Customer September 08, 2016

Always excellent service.

by - Verified Customer September 06, 2016

Always treated with the very highest respect and customer service is always above and beyond.

by - Verified Customer August 24, 2016

Great service. Very friendly and knowledgeable!

Show more reviews
by - Verified Customer August 16, 2016

Good people, highly skilled.

by - Verified Customer August 15, 2016

Everything went well!

by - Verified Customer August 12, 2016

Work was done correctly and on time.

by - Verified Customer August 11, 2016

Ok

by August 10, 2016

Excellent!!

Show more reviews
by - Verified Customer August 01, 2016

Expensive and tried to sell most expensive form of repair

by - Verified Customer July 28, 2016

Safety issues identified: tire alignment and new battery. Over and above normal maintenance. Many thanks.

by - Verified Customer July 18, 2016

Marlow Mercedes Werks is a great quality shop and the only place that I trust my car to get work on. Carrie is amazing and helps to make my experience a pleasure every time. He has been assisting my family for years with normal maintenance or any issues we have with our vehicles. Mercedes Werks is extremely fair with prices and always take the time to explain exactly what they are doing and why they are doing so. I have never felt more comfortable with a mechanics shop and would highly recommend them to anyone who is looking for a high quality and trustworthy shop to take their vehicle too.

4 verified customers did not leave comments but provided these ratings:
by Michael, Bob
by Mike
by Teresa
Map
Get Directions to Marlow Mercedes-Werks
We certify the best mechanics so everyone can get quality auto repair at fair prices.
  • High quality repair
  • Guaranteed fair prices
  • Real, verified reviews
  • Current expert training
  • Warranty on repairs
  • Great customer service
For Shop Owners