All personnel I have ever dealt with at Marlow Mercedes have provided me with excellent service!!! I have always felt they have been upfront and honest and the MOST COURTEOUS !!!!!!!.
Great service. They take great care of my care.
This is how it's supposed to be.
Their customer service is great. Their prices are fair.
Wonderful employees and service is always done quickly and right. A pleasure to come to your shop.
An excellent operation all around.
I have been going to Marlow Mercedes Werks since it opened.
Great service always. Great people too. Charlie runs a great shop! Cary and Derrick always there for our two Mercedes.
Marlow's goes the extra mile to take care of any problem that your car has. Ask for Nathan.
The owner and employees are very helpful. Customer service is great.
Always a pleasure. Fair and honest business!
Excellent service, very professional staff. Prices competitive. I recommend them to anyone with a Mercedes of any year.
I think Marlow Mercedes Werks is GREAT!
Marlow is extremely friendly and efficient. They do what they promise and do it well.
Best experience ever for auto repair, thank you.
Customer service in the shop is excellent.
Great customer service, no complaints.
Very good at prioritizing work. They're helpful with deciding cost to benefit ratio with my elderly car.
The best service from desk to repair shop in the Monterey area.
Charlie and his team are AWESOME! They are the best EVER... Happily moved with them from the Dealership that 'forgot' how to provide extraordinary service.
I recently purchased a sprinter RV that presented a unique set of circumstances between myself, the dealer and Marlow Mercedes-Werks. I was very impressed with the work that was done as well as the professionalism and expediency shown at MM-W. So glad to have a shop nearby that has competent and friendly technicians, as well as front end staff. Alex, Nathan and Cary were a pleasure to work with. Thanks MM W!
I trust the work done and the staff.
All staff very friendly and worked together. The owner was one of the drivers who gives rides when clients need a place to go after dropping off the car or to pick up client's car.
Superb as I have come to anticipate nothing less from this shop and its employees.
Wouldn't take my Mbz's anywhere else.
Keep up the good work!
Super friendly and honest people.
Excellent as always.
10k service performed. Dirty air filter not changed. Recorded as dirty but left undone.
Good experience as usual. Repeat repair because of a faulty part which was replaced at NO cost (under warranty).
Sales people were friendly, efficient and very professional. Thank you.
Not only are they always fair and explain if something extra needs to be done they pick my car up and deliver it back to my office, saving me so much down time. They are a major reason I don't buy a new car. I don't like dealerships!
This is my wife's car and she is very happy with the work performed. They have a very professional feel at this company.
Service is excellent and my car is ready when promised, this being my second time for repairs. Can only praise and recommend Marlow Mercedes.
Excellent place for car services.
Service associate didn't know a lot about cars, somewhat concerned but the Technicians are top notch so not too worried, just annoyed. We will return to other work.
It was great as always only thing next time please give me pricing on the stuff recommend that is not mandatory for that day.
We will continue to bring our Mercedes to Marlowe as long as we have the car.
Excellent and attentive. I appreciate that I can bring in my car anytime to top off the oil or check my tires. Excellent service - excellent staff! Marlow Mercedes - Werks is #1!
Nathan is such an asset to the company. He is always professional, friendly and honest.
Very knowledgeable and professional attitude during my recent visit. Voiced my concerns on my vehicle and got a straight answer, no go arounds.
Great experience. A little pricey.
Appreciated the shuttle service.
Awesome people and customer service is great...
Nathan did a great job with keeping me in the loop about my car.
Very customer friendly and helpful in explaining everything listed and suggested. I will be back.
I have total confidence in Marlowe's and they never disappoint.
Service is fast and reliable and the people that work there are amazing!
I appreciate their professionalism and thoughtfulness.
Have only taken the car here two times. very satisfied so far. Had expected some monetary savings over the dealer, but that is not the case
So far all good!
Job well done!
Minor repairs in last visit which went well.
I found Marlow's to be exceptionally professional in their handling of my car. I brought it in for an intermittent problem, and they were unable to recreate the problem (not their fault - you can only diagnose what you observe and the car chose to not cooperate). After having spent a significant amount of time on it and the problem not presenting itself I took it home. When it began acting up again, they took it back and did not charge me for the follow-up, saying that they felt bad that they were unable to find the problem. Despite the car still only wanting to act upon me and me still gathering information, my experience with Marlow's was a very good one. They could easily have proffered a false diagnosis to get me to pay for work, but they didn't. I wish my car were working, but I'm confident that we will figure the issue out and they will help me resolve it. This is the epitome of a business that has customer interests in mind.
Always good to be in their with the boys.
I was very happy with the service, the workers, and the cost. I intend to bring my '02 MB CLK55-AMG to this shop in the future. Exceptional shop! (I am a former motorcycle repair shop owner and I understand the business and its challenges.)
Excellent Service that I always come to expect based upon years of experience with this shop.
Vehicle was ready 1 day early! Always appreciate honest work. Thank you!
My experience was excellent. Many thanks to Carey for taking such good care of me and my car!
I've been taking my cars to Marlowe for years and I've had outstanding service!
I will certainly return when more service is needed. Great place!
They took my car in even though they were already booked and I appreciate that.
I would not take my car to any other shop. Charlie and the entire group are the best.
This is the best car repair shop I've ever had. They are knowledgeable, competent, timely, treat customers with respect, and I get great value for my money. They are unbelievable!
Excellent customer service, would highly recommend to any Mercedes Benz owner.
Great explanation of work on a non normal problem.
Excellent and I will recommend to anyone who is looking for a great place to fix your Mercedes!
There was a minor issue with a connection that showed up the day after picking up the vehicle. The shop took care of identifying and correcting the issue immediately. THANK YOU.
Everyone is always great! I feel comfortable, as a woman, that my lack of knowledge regarding the inner workings of cars will not be taken advantage of here by doing unnecessary repairs.
Good as always.
Another great experience with Cary and Nathan. Very professional and easy to work with!
Went in for service. All was done well and on time.
Always fun to visit at the shop!
Top notch service across the board!
Always a good experience with friendly & helpful staff!
Best automobile customer service experience!
Staff and Charlie, the owner, are always friendly and respectful. I have been going to them for years and I find Mercedes-Werks to be of the highest integrity.
My experience at Marlow's was a good one. In fact, I'm planning to have additional work done to my car, in the near future.
Flawless, professional service.
Always friendly,helpful and genuine.
Great customer service!
The service and work at Marlow is always tops. I highly recommend this shop for any Mercedes work.
Very professional experience!
Marlow Mercedes should be considered the best Mercedes Shop within Monterey County.
Could not be better.
Great service, ahead of schedule!
The Benz A Team comes to mind!
Always courteous and friendly.
Charlie, Cary, Nathan and the entire team at Marlows Mercedes-Werks are top notch in all aspects of their craft from the front office to the expert technicians. The entire staff are friendly in a genuine manner. I refer my friends to Marlows because of the manner which I have been treated since 2011. I chose to get services at Marlows because of the outstanding manner which Cary had provided for me in his previous position with another firm. I believe in all aspects of life that relationships are critical to any success. I expect that Marlows will continue to grow and be more successful as they have firm positive relationships with their customer base.
Very professional and friendly.
Was not advised of additional work that was noted on the work sheet.
Nathan is always professional, friendly and gracious.
The perfect shop to take your Mercedes Benz for repair, i.e., quality technicians, fair price, and a comfortable experience.
All work was done well!
Great experience and all of the staff were kind and professional. I will be back!
Always a great experience!
They are great!
Needed a headlight bulb. Installed in 10 min!
Great Job, dropped on Sunday night and pick up after hours the following business day.
Really good people at this shop in all areas of service.
Wasn't finished on time but wasn't an issue at all!
Great service and an honest group of wonderful people.
Car died. They took care of it for me really quickly!
Excellent shop. We have been going to it for a few years now. We have 3 Mercedes thus far.
Thank you for your great service. We appreciate your professional attitude and fairness to our needs. Happy 2017!
I was very satisfied everything was handled promptly and efficiently.
Same excellent service as expected.
The shop is delightful experience!
The staff is always very professional in dealing with my car problems in a timely manner and keeping me informed.
They unfailingly do an excellent job. I would not hesitate to recommend them, and I have! They have taken care of our cars for years and done an outstanding job every time. Thanks to Charlie, Cary, Nathan and the crew for taking good care of us!
I feel in the best of hands at Marlowe - just the kind of shop needed when you drive an older Mercedes!
The work was done quickly and the car again is running well.
I never have to wait, get clear details about what need to be done and staff is courteous.
Very Professional People working there. Fast and excellent quality to every job that I have had them do for me. David Christianson CEO Freelance Gilding Inc.
Marlo's worked diligently to try to fix my wife's car, but since my wife's car is really two cars we have to take it to a Chrysler dealership to make the repair.
Outstanding in every way. Extraordinary customer service and professional workmanship.
I trust Marlow Mercedes Werks to take care of me and my car.
Since my very first visit to Marlowe Mercedes-Werks, everything has been first rate. The workmanship and the personal feeling of the customer service have been outstanding.
Both Nathan and Cary are very easy to work with and handled my repair thoroughly and efficiently.
As always, it's perfect!!! Cary and the gang take such good care of me. I trust you guys.
Service was excellent, Cary and the team are great!!!
Always tell you is wrong, what needs to be done, and how much it will cost and they are right on.
Found lower cost than delete for quality service and helped me avoid "recommended" service up selling by the dealer. Done on time and at the estimate. Overall major savings.
Extremely friendly and very efficient. Handled my service faster than expected.
Helpful, courteous - treated like valued customers.
Very pleasant shop experience. Great communication and knowledge of the product.
It was a good experience, good advice ant straight to the point.
I have used Maslow for four years and have the best service I have ever experienced anywhere (and I am NOT young). They are top-notch! I trust them explicitly.
I was very pleased with the service I received.
Very good services.
Timely and very good service.
Always a great experience.
They are very thorough and I always come away feeling like I couldn't have chosen a better shop to look after me and my car.
Very knowledgeable staff. Work was done well.
Very pleased with my service.
Knowledgeable, experienced, professional, reliable staff. Have used Marlowe Mercedes for both of our Mercedes-Benz cars for many years and always completely satisfied.
Always excellent service.
Always treated with the very highest respect and customer service is always above and beyond.
Great service. Very friendly and knowledgeable!
Good people, highly skilled.
Everything went well!
Work was done correctly and on time.
Expensive and tried to sell most expensive form of repair
Safety issues identified: tire alignment and new battery. Over and above normal maintenance. Many thanks.
Marlow Mercedes Werks is a great quality shop and the only place that I trust my car to get work on. Carrie is amazing and helps to make my experience a pleasure every time. He has been assisting my family for years with normal maintenance or any issues we have with our vehicles. Mercedes Werks is extremely fair with prices and always take the time to explain exactly what they are doing and why they are doing so. I have never felt more comfortable with a mechanics shop and would highly recommend them to anyone who is looking for a high quality and trustworthy shop to take their vehicle too.