Very honest and fair. Very professional. Very competent and knowledgeable. Seems they treat your car the way they would treat their own. Advises toward needed repairs and away from unnecessary ones.
Victim of their own success = very busy.
Never any same-day appointments, you have to schedule ahead.
No same-day, "while you wait" oil change bay.
May not be the bottom-dollar cheapest shop, but they are very competent and fair. I trust them more with my "car and wallet" than I would trust a dealership. They have trained and competent staff comparable to the dealership's staff.