Malless Auto Service

✓ RepairPal Certified
4525 W 71st St
Indianapolis, IN 46268
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CLOSED NOW
F
7:00am to 6:00pm
CLOSED NOW
M
7:00am to 6:00pm
F
7:00am to 6:00pm
T
7:00am to 6:00pm
S
Closed
W
7:00am to 6:00pm
Su
Closed
Th
7:00am to 6:00pm
Call now:
(317) 608-5183

Auto Repair Experience

  • Don Malless, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience

Scorecard

This shop really hits a home run when it comes to their technical ability. Their technicians on average have 24 years of experience and are all ASE certified, with three of them having achieved ASE Master Technician status. Our assessment showed a solid assortment of scan tools and other diagnostic equipment necessary to perform all of the functions we would expect of a high quality repair shop. Malless has much of what we expect from a certified shop. They take a lot of pride in providing a clean and easily accessible facility for their customers. In addition, they offer a shuttle service and have an after-hours drop off for your convenience.

Details

Auto Repair Experience

  • Don Malless, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Early Bird Dropoff
  • Heated Waiting Room
  • Service Guarantee
  • Shuttle

Affiliations

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

Malless Automotive is a family owned, state of the art, independent auto repair facility. While we are large enough to handle all your repair needs, we are still small enough to value you and your business. Malless Automotive has been serving the residents and businesses of Pike Township for the past 17 years.
By investing in continuous technical training, the latest diagnostic equipment, and the most complete information systems; we have positioned ourselves to be the premier automotive repair facility in the area. All of our auto technicians are ASE Certified and two are Master Certified. This expertise allows us to accurately diagnose and repair your vehicles the first time.

ReviewsMap
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Overall Rating

50 Verified Reviews

Customer Reviews

Verified CustomerJanuary 29, 2016

Competitive pricing and service.

Verified CustomerJanuary 29, 2016

They keep me informed of diagnostics and price quotes in a timely fashion. Staff is friendly, courteous, and knowledgeable.

Verified CustomerJanuary 29, 2016

Great place to take your car. Knowledgeable and informative.

Verified CustomerJanuary 27, 2016

If anything is high there it would be there hourly rate.

Verified CustomerJanuary 25, 2016

Great customer service, personable and honest.

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Verified CustomerJanuary 25, 2016

Repairs done as estimated. Friendly, knowledgeable staff.

Verified CustomerJanuary 21, 2016

It's extremely hard to find an honest car repair shop. Fairway is extremely honest in my experience.

Verified CustomerJanuary 20, 2016

I have used this shop for a number of years, and have always found the staff to be competent and courteous, accurate and timely.

Verified CustomerJanuary 18, 2016

They do good work.

Verified CustomerJanuary 14, 2016

The mechanics checked out the vehicle and called us with the problem and gave us a price. Everything was done in a timely manner. The vehicle was fixed and has been running great since.

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Verified CustomerJanuary 12, 2016

Excellent service, good prices.

Verified CustomerJanuary 11, 2016

They provided outstanding customer service and are very good at communicating the problems of the car.

January 11, 2016

I have a good history there.

Verified CustomerJanuary 07, 2016

Good service and reasonable prices

Verified CustomerJanuary 06, 2016

Good reliable service. On time always and will not do service until they tell you why it is needed.

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Verified CustomerJanuary 04, 2016

We have been customers for over 20 years and these guys are amazing and do awesome work and keep our cars running their best.

Verified CustomerJanuary 04, 2016

Trustworthy guys and excellent service.

Verified CustomerNovember 02, 2015

Feel like I'm getting the best service for my money.

November 02, 2015

Good work but a bit too expensive.

Verified CustomerOctober 30, 2015

We have taken our vehicles here for years. We have confidence in fairness, pricing and quality of work.

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Verified CustomerOctober 30, 2015

Professional, courteous, good communication and thus far very satisfied with the work.

Verified CustomerOctober 29, 2015

They are mostly good but I have had problems after oil changes with leaking. Last visit they did not tighten my drain cap.

Verified CustomerOctober 27, 2015

Honest & Fair Pricing.

Verified CustomerOctober 19, 2015

This shop consistently provides good service and good repairs. Honest and professional.

Verified CustomerOctober 08, 2015

I feel as if they are trustworthy in the advice/recommendations that they provide.

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Verified CustomerSeptember 14, 2015

Excellent service, knowledgeable repairmen, and willingness to give you the extra information about your vehicles trouble spots and necessary information to keep it in good working order.

Verified CustomerSeptember 10, 2015

Good service, repairs exceptional, good customer service.

Verified CustomerSeptember 08, 2015

When they do the job, you don't have to do it again. In other words they do great work.

Verified CustomerSeptember 08, 2015

They were thorough, professional, told me the problem and cost before they started the work.

Verified CustomerAugust 24, 2015

Good service at reasonable price and 2 year guarantee.

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Verified CustomerAugust 21, 2015

Great service, a little pricey, but they have always provided excellent service for my vehicles. You get what you pay for.

Verified CustomerAugust 21, 2015

Fast and reliable service.

Verified CustomerAugust 20, 2015

They were friendly, informative, and efficient in the repair.

Verified CustomerAugust 14, 2015

They are proactive and make sure you are aware of any problems they see. Also, when they make a repair it is done right and for the price they quote you.

August 14, 2015

They are friendly and explain everything to you.

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Verified CustomerAugust 10, 2015

Great customer service. They are knowledgeable and explain the work that needs to be done. They are honest in their dealings. Skilled in any area of automotive service needed. I trust Malless with my vehicles.

Verified CustomerAugust 10, 2015

They always do a good job. They have taken good care of my cars for many years.

Verified CustomerAugust 07, 2015

The technicians are Malless are knowledgeable and always offer helpful explanations of the service required. I feel like I am getting my money's worth.

Verified CustomerAugust 07, 2015

Fast, friendly, accurate.

Verified CustomerAugust 07, 2015

They fixed my car and accommodated me in getting to and from work.

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Verified CustomerAugust 07, 2015

Good service.

Verified CustomerJune 29, 2012

They are very courteous and friendly. Some of the prices are high. They were clean and professional.

Verified CustomerJune 22, 2012

Over the last three years, ever since we found them, we haven't wanted to go to anyone else. They are very honest and fair.

Verified CustomerJune 21, 2012

Malless is very consistent. They do an excellent job and they are extremely courteous.

Verified CustomerJune 21, 2012

I felt like the labor charges we a little much. The labor charge was more than half of the price of the repair.

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Verified CustomerJune 20, 2012

They are good at what they do. I will continue to take my car there for any repair. The price is cheap. They are honest.

Verified CustomerJune 19, 2012

I've used them for six years and I would not let anyone else touch my car.

Verified CustomerJune 11, 2012

I checked on their service on Angie's List and most of the reports were "A." I tried them and they did a very good job. My son has a Ford. He took it to the dealer and the price they wanted for the repairs were astronomical. When he took it to Malless it was about half the price as the dealership for the repair. They were honest and reasonable on their repairs.

Verified CustomerJune 11, 2012

They have fair prices and were able to get the work done quickly and on their schedule.

Verified CustomerJune 08, 2012

Whoever answers the phone can sometimes be impatient. They explain things too quickly and seem to become frustrated when you ask questions.

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June 09, 2015

I took my 2000 Honda Civic into the shop with a window in the stuck down position, it also had a stalling problem. After they trouble shot it for 3 hours at a rate of $100 per hour I was told that there were some broken wires in the wire bundle where the wires run between the door and the body.They could not fix the problem. As for the stalling problem they could not reproduce it. They did spray some carb cleaner into the throttle body, this didn't accomplish much either.. I got the car back with the window in the up position and a bill for $426.00..the Windows still do not operate..I will never do business with this company again and would not recommend them to anyone.

April 26, 2012

Pros:

Very honest and fair. Very professional. Very competent and knowledgeable. Seems they treat your car the way they would treat their own. Advises toward needed repairs and away from unnecessary ones.

Cons:

Victim of their own success = very busy.
Never any same-day appointments, you have to schedule ahead.
No same-day, "while you wait" oil change bay.

Summary:
May not be the bottom-dollar cheapest shop, but they are very competent and fair. I trust them more with my "car and wallet" than I would trust a dealership. They have trained and competent staff comparable to the dealership's staff.

December 10, 2009

They were very good and professional, and they got the job done on time. I know that they gave me an estimate, although I don’t remember the price, and did the work at whatever the estimate was. There were no surprises. I would rate them highly and would use them in the future, if necessary.

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