» » » Malless Auto Service

Malless Auto Service

4525 W 71st St, Indianapolis, IN 46268 Map & directions

Call Now: (317) 427-7603

See more real customer reviews

About Malless Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
99
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

This shop really hits a home run when it comes to their technical ability. Their technicians on average have 24 years of experience and are all ASE certified, with three of them having achieved ASE Master Technician status. Our assessment showed a solid assortment of scan tools and other diagnostic equipment necessary to perform all of the functions we would expect of a high quality repair shop. Malless has much of what we expect from a certified shop. They take a lot of pride in providing a clean and easily accessible facility for their customers. In addition, they offer a shuttle service and have an after-hours drop off for your convenience.

Message from the Shop

Malless Automotive is a family owned, state of the art, independent auto repair facility. While we are large enough to handle all your repair needs, we are still small enough to value you and your business. Malless Automotive has been serving the residents and businesses of Pike Township for the past 17 years.
By investing in continuous technical training, the latest diagnostic equipment, and the most complete information systems; we have positioned ourselves to be the premier automotive repair facility in the area. All of our auto technicians are ASE Certified and two are Master Certified. This expertise allows us to accurately diagnose and repair your vehicles the first time.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair

Amenities

AAA Member Discount Early Bird Dropoff Heated Waiting Room Service Guarantee
Shuttle

Customer Reviews 9 verified reviews (11 total)

Sort by: Date | Helpful
Malless Auto Service
Verified Customer
June 29, 2012

They are very courteous and friendly. Some of the prices are high. They were clean and professional.

Flag This
Malless Auto Service
Verified Customer
June 11, 2012

I checked on their service on Angie's List and most of the reports were "A." I tried them and they did a very good job. My son has a Ford. He took it to the dealer and the price they wanted for the repairs were astronomical. When he took it to Malless it was about half the price as the dealership for the repair. They were honest and reasonable on their repairs.

Flag This
Malless Auto Service
Verified Customer
June 22, 2012

Over the last three years, ever since we found them, we haven't wanted to go to anyone else. They are very honest and fair.

Flag This
Malless Auto Service
Verified Customer
June 21, 2012

Malless is very consistent. They do an excellent job and they are extremely courteous.

Flag This
Malless Auto Service
Verified Customer
June 21, 2012

I felt like the labor charges we a little much. The labor charge was more than half of the price of the repair.

Flag This
Malless Auto Service
Verified Customer
June 20, 2012

They are good at what they do. I will continue to take my car there for any repair. The price is cheap. They are honest.

Flag This
Malless Auto Service
Verified Customer
June 19, 2012

I've used them for six years and I would not let anyone else touch my car.

Flag This
Malless Auto Service
Verified Customer
June 11, 2012

They have fair prices and were able to get the work done quickly and on their schedule.

Flag This
Malless Auto Service
Verified Customer
June 08, 2012

Whoever answers the phone can sometimes be impatient. They explain things too quickly and seem to become frustrated when you ask questions.

Flag This
Malless Auto Service
April 26, 2012

Pros:

Very honest and fair. Very professional. Very competent and knowledgeable. Seems they treat your car the way they would treat their own. Advises toward needed repairs and away from unnecessary ones.

Cons:

Victim of their own success = very busy.
Never any same-day appointments, you have to schedule ahead.
No same-day, "while you wait" oil change bay.

Summary:
May not be the bottom-dollar cheapest shop, but they are very competent and fair. I trust them more with my "car and wallet" than I would trust a dealership. They have trained and competent staff comparable to the dealership's staff.

Flag This
Malless Auto Service
December 10, 2009

They were very good and professional, and they got the job done on time. I know that they gave me an estimate, although I don’t remember the price, and did the work at whatever the estimate was. There were no surprises. I would rate them highly and would use them in the future, if necessary.

Flag This
Get Directions to Malless Auto Service
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 6:00pm
Call Now:

(317) 427-7603

Auto Repair Experience

  1. Don Malless, Owner
  2. Established 1992
  3. 4 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 96 Years of Car Repair Experience