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Malless Auto Service

MALLESSAUTO@LIVE.COM
4525 W 71st St
Indianapolis, IN 46268 USA
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17:00
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CLOSED
CLOSED
W
7:00am to 5:00pm
Su
Closed
Th
7:00am to 5:00pm
M
7:00am to 5:00pm
F
7:00am to 5:00pm
T
7:00am to 5:00pm
S
Closed
Call now:
(317) 608-5183
140 Verified Reviews

Auto Repair Experience

  • Don Malless, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience
RepairPal Scorecard

This shop really hits a home run when it comes to their technical ability. Their technicians on average have 24 years of experience and are all ASE certified, with three of them having achieved ASE Master Technician status. Our assessment showed a solid assortment of scan tools and other diagnostic equipment necessary to perform all of the functions we would expect of a high quality repair shop. Malless has much of what we expect from a certified shop. They take a lot of pride in providing a clean and easily accessible facility for their customers. In addition, they offer a shuttle service and have an after-hours drop off for your convenience.

Details

Auto Repair Experience

  • Don Malless, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Early Bird Dropoff
  • Heated Waiting Room
  • Service Guarantee
  • Shuttle

Affiliations

  • iATN

Message from the Shop

Malless Automotive is a family owned, state of the art, independent auto repair facility. While we are large enough to handle all your repair needs, we are still small enough to value you and your business. Malless Automotive has been serving the residents and businesses of Pike Township for the past 17 years.
By investing in continuous technical training, the latest diagnostic equipment, and the most complete information systems; we have positioned ourselves to be the premier automotive repair facility in the area. All of our auto technicians are ASE Certified and two are Master Certified. This expertise allows us to accurately diagnose and repair your vehicles the first time.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

140 Verified Reviews
5 stars
(90)
4 stars
(42)
3 stars
(7)
2 stars
(0)
1 star
(1)
by - Verified Customer March 12, 2017

ive used this shop several times and the work has always been excellent I do feel they are kinda of high on their pricing

by - Verified Customer March 06, 2017

Excellent service. Clean work, very accurate explaining, and price very fair for what other shops ask. Courtesy over the phone and in person was truly important. And, their warranty is impressive.!!!

by - Verified Customer March 01, 2017

The shop was very accommodating. They extended the courtesy of taking me home, and picking me back up because I had no transportation. Repairs were made in a timely manner and staff was pleasant. I plan to both utilize and recommend their services in the future. I appreciate the job well done.

by - Verified Customer February 28, 2017

They were very helpful in suggesting a tow service. I used their tow company and their costs were reasonable and driver very nice!

by - Verified Customer February 22, 2017

Experienced mechanics that you can trust to diagnose your car problems correctly the first time.

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by - Verified Customer February 16, 2017

Good work, convenient location, friendly service, stand behind their work.

by - Verified Customer February 14, 2017

Very helpful, and communicated with both me and my husband.

by - Verified Customer February 13, 2017

I have a 2002 Saab 9-5 Wagon, not the easiest vehicle to tackle, and a Nissan 350Z. I have been more than satisfied with the work performed on both my cars and will simply not go anywhere else. The staff is detailed in their explanations and their pricing is extremely fair. Quality service second to none!

by - Verified Customer February 08, 2017

Will return.

by - Verified Customer February 08, 2017

All done to satisfaction!

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by - Verified Customer February 06, 2017

I've never been disappointed by the work they do. They are very professional.

by - Verified Customer January 31, 2017

Recommend!!! There's no place like Malless..There's no place like Malless, (in my wizard of Oz voice) if you want honest diagnosis and quality workmanship. They work on most foreign and domestic autos. I took my vehicle in for a second opinion to look at my airmatic system. This system supplies air to level your car and soft close doors. The first place of business quoted me 1800. The actual fix was a 5 dollar part and 114 dollar labor charge along with the 99 dollar diagnostic check. The total a little over 200 dollars. This was the first time I used Malless in 15 years but it is the same professional service you would feel comfortable sending any novice that knows very little about automobiles. The service was quick. I made an appointment the previous day and dropped off at 7, the work was completed by 1 pm. Another plus is they explained what was wrong, what needed to be done and took the time to answer questions. I also had an audio error message and they were upfront that I would need to take back to the dealer due to technology not being available to quickly fix. I appreciate the honesty. The mechanic said he could fix it but it would be time consuming because it becomes a seek and find exercise. This will be my go-to auto repair shop. Experience the best teacher, always strive to make it a good one

by - Verified Customer January 29, 2017

Very quick and competent service.

by - Verified Customer January 25, 2017

Great

by - Verified Customer January 25, 2017

It was excellent service.

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by - Verified Customer January 24, 2017

Malless provided transportation for me to and from the repair site.

by - Verified Customer January 23, 2017

It was a speedy, smooth oil change!

by - Verified Customer January 19, 2017

Quality work, friendly service, honest dealing.

by - Verified Customer January 18, 2017

Work was performed in a timely manner and to my satisfaction.

by - Verified Customer January 17, 2017

I'm pleased with finding Malless's for my car service.

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by - Verified Customer January 15, 2017

Been going to the shop for years. Good people who do good work at a fair price.

by - Verified Customer January 15, 2017

Good experience

by - Verified Customer January 11, 2017

Staff is professional and very experienced. Will always go back.

by - Verified Customer January 11, 2017

Best service shop in Indy!

by - Verified Customer January 08, 2017

The only place that I will let touch my baby!

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by - Verified Customer December 29, 2016

Everyone at Malless is always polite & responsive to our concerns. They always do a great job!

by - Verified Customer December 27, 2016

This business is great!

by - Verified Customer December 26, 2016

Always happy with the service I get at Malless.

by - Verified Customer December 21, 2016

These guys are no-nonsense, and value professionalism. My repairs were relatively expensive, but they explain the process, and I never feel/felt like they're padding things on.

by - Verified Customer December 21, 2016

This place is the best. They give good updates and they let you know what is going on with your car/truck while it is there at the shop.

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by - Verified Customer December 18, 2016

I've been coming to Malless for over 7 years now. I have always found them to be helpful, patient with me as an older person, and more than fair.

by - Verified Customer December 15, 2016

Great service as always!

by - Verified Customer December 13, 2016

Job done very well!

by - Verified Customer December 05, 2016

I have been going to Malless for years, they are the only guys I trust with my vehicles.

by - Verified Customer December 01, 2016

I trust them!

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by - Verified Customer November 29, 2016

Have used Malless for years. Trust them to take good care of my needs at a fair price.

by - Verified Customer November 27, 2016

Work is done as expected - repair costs are always unexpected and not welcome Malless does good work!

by - Verified Customer November 20, 2016

Always feel like I am treated fairly and they are honest about the work they recommend.

by - Verified Customer November 16, 2016

Identified issue, job fixed in a timely fashion!

by - Verified Customer November 14, 2016

Highly recommend!

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by - Verified Customer November 14, 2016

Had a nice chat about repairs made and needed on a recently purchased car. We have been bringing vehicles to this shop for over 20 years, referred many friends and will continue to do so.

by - Verified Customer November 10, 2016

Great alternative to expensive dealer maintenance.

by - Verified Customer November 09, 2016

All well and good.

by - Verified Customer November 06, 2016

Excellent service and quickly completed. Very fair price. Look forward to using them again when needed.

by - Verified Customer November 03, 2016

Good to go.

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by - Verified Customer November 01, 2016

I won't take my car anywhere but Malless Automotive.

by - Verified Customer October 30, 2016

Customer service was awesome, repair turnaround was even better. This shop has become my go to shop for all my mechanical repair work.

by - Verified Customer October 30, 2016

I had previously taken my car to a local auto repair shop, with no resolution. Malless Auto Service took care of my issue. I'm very pleased!

by - Verified Customer October 10, 2016

As is usually the case, Malless did a great job of getting the repairs done right.

by October 07, 2016

Overpriced

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by - Verified Customer October 07, 2016

Repairs and service are completed as discussed

by - Verified Customer October 04, 2016

Everyone was friendly and knowledgeable. The prices were reasonable too!

by - Verified Customer September 30, 2016

Great service, was able to drop off my vehicle and get a ride to work. Notified of all services performed and completed in a timely fashion.

by - Verified Customer September 29, 2016

They got me in next day before vacation and did everything I needed done.

by - Verified Customer September 29, 2016

Easy and convenient.

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by - Verified Customer September 29, 2016

Honest, qualified, and timely.

by - Verified Customer September 29, 2016

Acura wanted $1,550 for the $650 I paid here. They took my car next day after my call and it was finished by 1pm.

by - Verified Customer September 27, 2016

Very easy process. Tell Mark what the issue is, drop the car off, pick the car up in perfect working order.

by - Verified Customer September 26, 2016

I have been taking my vehicles to Malless for nearly 15 years and I've had a great experience each time. The people are friendly and professional.

by - Verified Customer September 22, 2016

Everyone I worked with was professional and friendly. Work seems to have been done correctly. No problems so far. Cost was only slightly under estimate from a dealer facility.

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by - Verified Customer September 19, 2016

We dropped off our car over the weekend due to a leak. Even with not having an appointment, they fixed our car on Monday.

by - Verified Customer September 19, 2016

My daughter's car began having problems while she was driving on 465 about 45 minutes from home. I drove to her and checked her car and the engine light came on. I went online to look for nearby service and Malless had a good rating and was close by. I had to leave the car in their lot over the weekend. They called early Monday, and had the vehicle fixed by Monday afternoon and I was expecting a much higher charge for the repair. I was extremely happy

by September 14, 2016

Positive

by - Verified Customer August 26, 2016

Good service, fair prices

by - Verified Customer August 24, 2016

Quick, friendly and knowledgeable

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by - Verified Customer August 22, 2016

As always, professional service at a fair price

by - Verified Customer August 19, 2016

Great service, as always

by - Verified Customer August 12, 2016

I had routine maintenance performed on my vehicle. The employees at Malless are very professional & helpful, and the facility is very clean. I appreciate the more personal level of service a smaller shop provides.

by - Verified Customer August 08, 2016

The battery installation is OK.

by - Verified Customer August 05, 2016

Great service, reasonable price and knowledgeable.

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by - Verified Customer August 03, 2016

Very efficient and cost effective. Also timely

by - Verified Customer July 29, 2016

I'm a new customer by referral. They were honest, thorough and helped prioritize repairs. Work was done quickly. I'm a new fan!

by - Verified Customer July 20, 2016

Quick diagnosis and repair

by - Verified Customer July 20, 2016

Malless Auto was timely, professional, and thorough. Very happy with the service!

by - Verified Customer July 18, 2016

The shop replaced the burned-out bulb I noticed and also found a couple more I had not noticed. They also noticed that the van needed a little more antifreeze in the overflow tank.

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by - Verified Customer July 15, 2016

Malless Auto was timely, professional, and thorough. Very happy with the service!

by - Verified Customer July 14, 2016

They are honest and fair.

by - Verified Customer July 12, 2016

Good service

by - Verified Customer July 11, 2016

These guys are great. Very knowledgeable and fast!

by - Verified Customer July 07, 2016

Good service as always

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by - Verified Customer July 05, 2016

Great guys to deal with and they do what they say. Every time I have been in they have always stuck to their quote.

by - Verified Customer June 28, 2016

Always the best

by - Verified Customer January 29, 2016

Competitive pricing and service.

by - Verified Customer January 29, 2016

They keep me informed of diagnostics and price quotes in a timely fashion. Staff is friendly, courteous, and knowledgeable.

by - Verified Customer January 29, 2016

Great place to take your car. Knowledgeable and informative.

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by - Verified Customer January 27, 2016

If anything is high there it would be there hourly rate.

by - Verified Customer January 25, 2016

Great customer service, personable and honest.

by - Verified Customer January 25, 2016

Repairs done as estimated. Friendly, knowledgeable staff.

by - Verified Customer January 22, 2016

Fast and affordable.

by - Verified Customer January 21, 2016

It's extremely hard to find an honest car repair shop. Fairway is extremely honest in my experience.

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by - Verified Customer January 20, 2016

I have used this shop for a number of years, and have always found the staff to be competent and courteous, accurate and timely.

by - Verified Customer January 18, 2016

They do good work.

by - Verified Customer January 14, 2016

The mechanics checked out the vehicle and called us with the problem and gave us a price. Everything was done in a timely manner. The vehicle was fixed and has been running great since.

by - Verified Customer January 12, 2016

Excellent service, good prices.

by - Verified Customer January 11, 2016

They provided outstanding customer service and are very good at communicating the problems of the car.

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by January 11, 2016

I have a good history there.

by - Verified Customer January 07, 2016

Good service and reasonable prices

by - Verified Customer January 06, 2016

Good reliable service. On time always and will not do service until they tell you why it is needed.

by - Verified Customer January 04, 2016

We have been customers for over 20 years and these guys are amazing and do awesome work and keep our cars running their best.

by - Verified Customer January 04, 2016

Trustworthy guys and excellent service.

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by November 02, 2015

Good work but a bit too expensive.

by - Verified Customer November 02, 2015

Feel like I'm getting the best service for my money.

by - Verified Customer October 30, 2015

We have taken our vehicles here for years. We have confidence in fairness, pricing and quality of work.

by - Verified Customer October 30, 2015

Professional, courteous, good communication and thus far very satisfied with the work.

by - Verified Customer October 29, 2015

They are mostly good but I have had problems after oil changes with leaking. Last visit they did not tighten my drain cap.

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by - Verified Customer October 27, 2015

Honest & Fair Pricing.

by - Verified Customer October 19, 2015

This shop consistently provides good service and good repairs. Honest and professional.

by - Verified Customer October 08, 2015

I feel as if they are trustworthy in the advice/recommendations that they provide.

by - Verified Customer September 14, 2015

Excellent service, knowledgeable repairmen, and willingness to give you the extra information about your vehicles trouble spots and necessary information to keep it in good working order.

by - Verified Customer September 10, 2015

Good service, repairs exceptional, good customer service.

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by - Verified Customer September 08, 2015

They were thorough, professional, told me the problem and cost before they started the work.

by - Verified Customer September 08, 2015

When they do the job, you don't have to do it again. In other words they do great work.

by - Verified Customer August 24, 2015

Good service at reasonable price and 2 year guarantee.

by - Verified Customer August 21, 2015

Great service, a little pricey, but they have always provided excellent service for my vehicles. You get what you pay for.

by - Verified Customer August 21, 2015

Fast and reliable service.

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by - Verified Customer August 20, 2015

They were friendly, informative, and efficient in the repair.

by - Verified Customer August 14, 2015

They are proactive and make sure you are aware of any problems they see. Also, when they make a repair it is done right and for the price they quote you.

by August 14, 2015

They are friendly and explain everything to you.

by - Verified Customer August 10, 2015

Great customer service. They are knowledgeable and explain the work that needs to be done. They are honest in their dealings. Skilled in any area of automotive service needed. I trust Malless with my vehicles.

by - Verified Customer August 10, 2015

They always do a good job. They have taken good care of my cars for many years.

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by - Verified Customer August 07, 2015

Good service.

by - Verified Customer August 07, 2015

The technicians are Malless are knowledgeable and always offer helpful explanations of the service required. I feel like I am getting my money's worth.

by - Verified Customer August 07, 2015

They fixed my car and accommodated me in getting to and from work.

by - Verified Customer August 07, 2015

Fast, friendly, accurate.

by - Verified Customer June 29, 2012

They are very courteous and friendly. Some of the prices are high. They were clean and professional.

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by - Verified Customer June 22, 2012

Over the last three years, ever since we found them, we haven't wanted to go to anyone else. They are very honest and fair.

by - Verified Customer June 21, 2012

I felt like the labor charges we a little much. The labor charge was more than half of the price of the repair.

by - Verified Customer June 21, 2012

Malless is very consistent. They do an excellent job and they are extremely courteous.

by - Verified Customer June 20, 2012

They are good at what they do. I will continue to take my car there for any repair. The price is cheap. They are honest.

by - Verified Customer June 19, 2012

I've used them for six years and I would not let anyone else touch my car.

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by - Verified Customer June 11, 2012

I checked on their service on Angie's List and most of the reports were "A." I tried them and they did a very good job. My son has a Ford. He took it to the dealer and the price they wanted for the repairs were astronomical. When he took it to Malless it was about half the price as the dealership for the repair. They were honest and reasonable on their repairs.

by - Verified Customer June 11, 2012

They have fair prices and were able to get the work done quickly and on their schedule.

by - Verified Customer June 08, 2012

Whoever answers the phone can sometimes be impatient. They explain things too quickly and seem to become frustrated when you ask questions.

7 verified customers did not leave comments but provided these ratings:
by Rich, Laura, Christopher, Danielle, Mike
by Sherry
by Gary
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