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Maita Honda

6100 Greenback Lane, Citrus Heights, CA 95621 Map & directions

Call Now: (916) 297-4334

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About Maita Honda

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
92
Customer Service (?)
97
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Maita Honda is fairly new to Citrus Heights, having taken over operations from Carmichael Honda which was a mainstay in this community for many years. During our assessment we learned that many employees stayed on during the transition, helping to make it as smooth as possible. These experienced technicians and service advisors are very knowledgeable of the Honda product line and are able to quickly diagnose most problems and get your vehicle fixed right the first time. Service Manager Bill Eustice has worn many hats during his nearly 20 years of dealership experience and is guiding his team in an effort to provide the best customer service possible and all work is backed by a 12 month/12,000 mile warranty. Some of the customer amenities include a local shuttle service, early bird vehicle drop off, refreshments, and a children's play area.

Auto Makes We Service

Honda

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

Car Pickup/Dropoff Car Wash Child Friendly Coffee
Early Bird Dropoff Open Saturday Parts/Accessories Rental Car
Shuttle Wireless Internet

Customer Reviews 37 verified reviews (38 total)

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Maita Honda
Verified Customer
August 28, 2013

People are friendly

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Maita Honda
Verified Customer
August 28, 2013

Faster service recommended

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Maita Honda
Verified Customer
August 28, 2013

From the person who answered the phone to management, I received politeness, respect and outstanding service.

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Maita Honda
Verified Customer
August 28, 2013

I'm leery of the new ownership. I have been doing business (buying new/used cars) with the previous owners since 1989. I don't adjust to change well. I'll see how smooth and seamless the transistion is.

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Maita Honda
Verified Customer
August 28, 2013

Very professional and positive dealings. Costs estimated were very accurate and entire process was painless.

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Maita Honda
Verified Customer
August 28, 2013

I trust my service advisor and so far all work accomplished has been done correctly the first time.

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Maita Honda
Verified Customer
August 28, 2013

This dealership replaced the existing dealership (Carmichael Honda). So far, from what I have experienced, Maita staff has been courteous, concerned and has helped me in my vehicle repair needs.

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Maita Honda
Verified Customer
August 28, 2013

Everyone was courteous and very helpful. They explained clearly to me what needed to be done. The girl that first helped me even gave me a senior discount when I ask her even though it wasn't senior's day. I greatly appreaciated that. Also my car was done in a timely manner.

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Maita Honda
Verified Customer
August 28, 2013

They provide fast, professional, reasonably priced service.

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Maita Honda
Verified Customer
August 28, 2013

Service was fast and complete. Shuttle was available if necessary.

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Maita Honda
Verified Customer
August 28, 2013

It's a automobile service nothing magical or heroic. I dropped it off people worked on it. I left.

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Maita Honda
Verified Customer
August 28, 2013

The service I received on that day was great. Due to the fact that there were more brake jobs that day, I was informed that there would be a delay. The manager offered me a ride home but I declined. Yeah it took a little longer than expected but thats life. I was made comfortable I waited...

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Maita Honda
Verified Customer
August 28, 2013

I use Maita because they are conveniently located. I have never found the service exceptional but have not had any problems either.

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Maita Honda
Verified Customer
August 28, 2013

Friendliest helpful staff I've ever seen

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Maita Honda
Verified Customer
August 28, 2013

Fast, reliable and satisfactory for the work I had done. But my work has been pretty basic and not complicated.

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Maita Honda
Verified Customer
August 28, 2013

The service was explained to me beforehand and performed as promised within the time promised.

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Maita Honda
Verified Customer
August 28, 2013

I have been a service department customer at (Carmichael) Maita Honda for 10 years. They have always treated me very well and have taken (usually) excellent care of my car. The waiting area is better than any I have ever used before. Although I have a couple of small issues with Honda's Service policies, I am very happy with Maita Honda's service department.

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Maita Honda
Verified Customer
August 28, 2013

I feel the service is well planned and the communication between myself and the staff generally are carried out to my satisfaction.

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Maita Honda
Verified Customer
August 28, 2013

You failed to repair my car in a proper manner, miss diagnosis.

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Maita Honda
Verified Customer
July 31, 2013

I had brought in a coupon for an oil change and had no idea that there was a daily special that was a better deal.

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Maita Honda
Verified Customer
July 31, 2013

Maita Honda was very respectful and time effective with the recall and minor routine maintenance for my CRV.

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Maita Honda
Verified Customer
July 30, 2013

Fast service

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Maita Honda
Verified Customer
July 26, 2013

They have given me false info in the past.

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Maita Honda
Verified Customer
July 25, 2013

Efficient and attentive service

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Maita Honda
Verified Customer
July 24, 2013

Service has always been good - my concerns always addressed immediately

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Maita Honda
Verified Customer
July 22, 2013

Excellent customer service

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Maita Honda
Verified Customer
July 19, 2013

I have been to Maita Honda approximately three times since April. Twice I had questions about my car and they very kindly answered them all. The last visit was for an oil change and tire rotation before we left on a road trip. I also had them wash and sweep out the car. Always their service is excellent and they have always made me feel that I am a valued customer and a welcome part of their busy day.

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Maita Honda
Verified Customer
July 18, 2013

Service department is courteous and helpful. Waiting room is accommodating. However, an oil change should not take as long as it takes for them to perform.

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Maita Honda
Verified Customer
July 18, 2013

Always professional and over the years I have come to TRUST the dealership service on my car. In the long run you have saved me money by providing good and timely service, maintenance and when needed, repairs

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Maita Honda
Verified Customer
July 17, 2013

July 2013 Service Appointment for 2012 CRV: Greeted promptly and in friendly manner Service agent carefully listened to the problem and responded appropriately. Technicians covered seats and headrest with protective sheets. I waited for minor service. They were out of doughnuts, but had basket of healthy snacks. Maita has 3 waiting areas: One with TV with captions and thankfully muted sound, second room a “Wi-Fi Café”, with complimentary PC Internet access, and a third area outside with park benches facing service entrance/exit. Maita offered a free car wash, which I accepted. My CRV was finished within promised time. Service advisor found me, let me know my car was ready, and answered any questions I had. The cashier was polite, friendly and efficient. As a long time customer of the former Carmichael Honda, which Maita bought, I was disappointed with the rough transition in ownership. However, it appears Maita has their “act” together and is approaching the level of excellence provided by the previous owners. Congratulations.

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Maita Honda
Verified Customer
July 17, 2013

Personnel are very helpful, and had a great attitude. The work was finished before the stated time, and done very well.

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Maita Honda
Verified Customer
July 17, 2013

Speedy, efficient, free car wash, nice customer waiting area.

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Maita Honda
Verified Customer
July 09, 2013

Service advisor listened to customer concern.

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Maita Honda
Verified Customer
July 05, 2013

Friendly, dependable service, done quickly while I wait.

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Maita Honda
Verified Customer
July 05, 2013

Timely service at a fair price, the adviser recommended I wait until the maintenance reminder came on.

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Maita Honda
Verified Customer
June 26, 2013

They went above and beyond to make sure the time I was without my car was not an inconvenience to me and my family.

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Maita Honda
Verified Customer
June 13, 2013

Trustworthy, explain things well. They don't treat me like an idiot.

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Maita Honda
March 20, 2014

I purchased my car from Carmichael Honda and always had it serviced there. It is three miles from my house. Since Maita has taken over I have felt that the repair pricing has increased excessively. The last time I went to Maita I had no confidence in the service consultant who quoted me the highest prices she could. I went to Shingle Springs Honda and received excellent service in a timely manner at pricing 30 to 40 percent cheaper. Go Shingle Springs Honda.

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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:7:00am to 6:00pm
Sun:CLOSED
Call Now:

(916) 297-4334

Auto Repair Experience

  1. Bill Eustice, Service Manager
  2. Established 2012