Magic City Ford Lincoln
Roanoke, VA 24016
Hours of Operation
|Mon - Fri||7:00am to 6:00pm|
|Sat||8:00am to 12:00pm|
Message from the Shop
Magic City Ford Lincoln has been serving the Roanoke Valley since 1938! Our service department is open 6 days/week for your convenience and we are the only Ford dealer in the area who has won Ford's President's Award for Outstanding Customer Service in both Sales and Service for more than 10 years!
Come by and see why, "We're So Nice to Deal With!" We're located in Roanoke, directly across from the Roanoke Civic Center.
***Free Lifetime State Inspections with any New or Used Vehicle Purchase from Magic City***
***Free Lifetime Tire Rotations with any Purchase of 4 New Tires from Magic City ***
***Diesel and Heavy Truck Shop***
***Collision Center & Body Shop Serving All Makes and Models!***
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Collision Repair & Paint|
|Diagnosis||Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube|
|Roadside Assistance||Scheduled Maintenance||Service & Repair||Timing Belts|
|Tire Sales/Repair||Transmission Repair||Upholstery|
|Car Wash||Coffee||Early Bird Dropoff||Extended/Evening Hours|
|Free Inspection||Gas/Diesel||Heated Waiting Room||Loaner Car|
|Open Saturday||Open Weekends||Parts/Accessories||Rental Car|
|Service Guarantee||Shuttle||Towing||Warranty Accepted|
Customer Reviews (1 review)1 Sort by: Helpful |
Magic City Ford Lincoln
Horrible, Horrible customer service. Brought car in to replace the fuel pump we had installed there almost a year before, they supposedly had put a new one in. We have had the car in there 5 times in the past 2 months, for the same issues. Finally they tell us the 2nd fuel pump was bad as well, and refuse to let us replace for free, claiming some loophole in a warranty that we never saw.
After meeting with the Service manager, they ended up giving us a new fuel pump. However, they bold face lied to us saying we couldn't take the car off the lot due to the fact it might break down, when in fact they had already fixed the fuel pump without our knowledge. So basically they held our car hostage trying to milk more money out of us, when it wasn't needed, and lied about it. Once we refused to pay more, to the manager, that's when they said we could take the car.
We also have reasons to believe the original fuel pump was never replaced, due to the fact the car seat needed to be moved to get to it, and it wasn't. This past time it was. The manager had no answer for that, yet wouldn't find out either.
Very deceitful company, will never take a car there again. If the issue arises again, I will take it elsewhere, and charge Magic City for it, and take it to court if need be. I have plenty of ammo.