Knapp’s Madison Auto Service is a family owned and operated business that has been proudly serving Lakewood and the surrounding area since 1986. This very experienced and ASE Master Certified team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, to state smog inspections, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "professional", "wonderful", "honest", "friendly", and "helpful". A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Madison Ave Auto Service
Lakewood, OH 44107 USA
Auto Repair Experience
- Jerry Knapp, Owner
- Established 1985
- 2 Auto Repair Mechanics on Staff
- 2 ASE Certified Auto Technicians
- 58 Years of Car Repair Experience
- Check Engine Light
- Classic Car Repair/Restoration
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- AAA Member Discount
- Car Pickup/Dropoff
- Car Wash
- Early Bird Dropoff
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Loaner Car
- Military Discount
- Open Saturday
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
Overall a great experience. I had my car towed and fixed at the shop so towing was free! Can't beat that deal. Quality work.
Been coming to Madison Ave Auto Service for years. The staff is honest, trustworthy and does it right. Don, RJ & the others go beyond expectations. Thank you.
They are the nicest guys you can have work for you!
Work was completed on time.
Brought my car in for an oil change. No pressure to upgrade or any other maintenance. I told the rep I didn't need the car back until next day and they completed within an hour. Great place!
Great. Above and beyond what was required.
Good experience and the 12 month 12000 mile warranty is the best.
Don and Jerry Jr. are very nice. Got the job done when promised.
They stand behind their work.
I had to go there to get the work done for the state auto check. They were great and provided a solution, but it still cost me almost $400. I think they overlapped on the labor fee and the fee to "look" at the car. Should have been one charge if you ask me. Or, if they work on the car, that initial fee should be absorbed in the labor fee.
I'm sorry you feel that we overlapped you on the labor fee. We charge a basic diagnostic fee to cover the mechanics time in diagnosing the vehicle. When people ask why we dont do free estimate (unless you are requesting a specific piece of work being done) it's because we higher the best techs available and they don't work for free! Also if you think we over charge be sure to check out repair pals price qoute to see if we are in line with the standards of the industry!
Their service is very good.
Thank you very much!
They are fast and efficient.
That's the name of our game!
Good service and they are quick.
fast and reliable service is what we want 100% of the time!
They have fixed it previous times for me, but every time it doesn't last for more than a month before I have to take it back. I also don't appreciate that when they take parts off, they'll put them inside my car. I try to keep my car clean, and they disrespect it. I'm not very happy with their service.
We only place parts in customers cars upon their request. We also hold all of the parts we replaced for several days after the repair in case a customer has a problem with the repair. I'm sorry that you feel we didn't provide the proper care when customer satisfaction is held in the highest regards here
Excellent service, wonderful staff who went above and beyond to help me get my car fixed and back home.
Thanks Shay we always try to help our customers to the best of our abilities!
We have used your service station for years. We trust the mechanics to be honest.
Thanks for you review joe and all the years of your business
Never a problem. This particular visit was for a failed battery that was still under warranty. Free tow and replacement, no questions asked.
No hassle warranty is something we take great pride in, Thanks again Amy!
They were very efficient, and they did a good job. I haven't had a problem with them.
Thanks for the kind review!
Everybody was very receptive, very courteous, and they were on time. So far, everything is fine with the car. I would recommend them to friends or someone that needed their car worked on.
Thanks Annaliese !
They go straight to the point and help out with the minor repairs. They quote for major repairs, and fixed a puncture on a BMV run flat tire. I ran out on a nail on my tire and they fixed it. They have done brakes, windshield work, and I think I will go to them to buy some tires.
Thanks for all the business Greg! Hope to see you again soon!
They do great service. I have gone there for years, and if there is a problem, they fix it. Their service is great. It is the best gas station around. They're nice people.
Thanks Joe! We try to make all our customers feel welcomed.
Fast, quality service for a good price.
They've always done a fair good job.
They do good work.
Prices are too high.
I'm sorry you felt that are prices are to high. However though we do quote customers the price of the repair and ask for the customers permission so that you know exactly what you are getting and how much that repair will cost. We also offer a nationwide warranty on all our repairs.
They're always helpful.
Very friendly, great service, no surprises on the bill.
Quality of work is excellent, and they are honest.
Very accommodating, great service.
I think they are pricey.
I'm sorry you think we install poor parts. However i can assure you that we install quality parts which are backed up by our nationwide warranty program. As you will reed in some of the other reviews if a customer has a problem with a part that we installed we ALWAYS make sure its taken care of properly and quickly. Customer satisfaction is #1 in our book.
I have not had any problem with my new clutch installation, excellent job.
They are great to work with and are very supportive of their customers.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service