Madison Ave Auto Service

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madisonavenueauto@gmail.com
14588 Madison Ave
Lakewood, OH 44107 USA
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OPEN NOW
Th
7:00am to 11:00pm
OPEN NOW
Su
Closed
Th
7:00am to 11:00pm
M
7:00am to 11:00pm
F
7:00am to 11:00pm
T
7:00am to 11:00pm
S
8:00am to 9:00pm
W
7:00am to 11:00pm
Call now:
(216) 868-7044
27 Verified Reviews

Auto Repair Experience

  • Jerry Knapp, Owner
  • Established 1985
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 58 Years of Car Repair Experience
RepairPal Scorecard

Knapp’s Madison Auto Service is a family owned and operated business that has been proudly serving Lakewood and the surrounding area since 1986. This very experienced and ASE Master Certified team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, to state smog inspections, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "professional", "wonderful", "honest", "friendly", and "helpful". A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Jerry Knapp, Owner
  • Established 1985
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 58 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Car Wash
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Service Guarantee
  • Shuttle
  • Towing
  • Wireless Internet

Affiliations

  • iATN

Message from the Shop

Knapp's Madison Avenue Auto Service is a locally owned, family operated automotive repair facility and full-service towing provider. We are AAA certified, and have an A+ rating with the Better Business Bureau and Top Rated on Angie's List! We pride ourselves on providing the best customer care and high quality repair. Our motto is Dealer Quality without the Dealer Prices. We believe in educating our customers so that they can better care for their cars and get the most out of the vehicles they drive everyday!

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

27 Verified Reviews
by - Verified Customer November 30, 2016

Good experience and the 12 month 12000 mile warranty is the best.

by - Verified Customer November 30, 2016

Don and Jerry Jr. are very nice. Got the job done when promised.

by - Verified Customer March 11, 2016

They stand behind their work.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks Linda!

by - Verified Customer March 11, 2016

I had to go there to get the work done for the state auto check. They were great and provided a solution, but it still cost me almost $400. I think they overlapped on the labor fee and the fee to "look" at the car. Should have been one charge if you ask me. Or, if they work on the car, that initial fee should be absorbed in the labor fee.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Tracey,

I'm sorry you feel that we overlapped you on the labor fee. We charge a basic diagnostic fee to cover the mechanics time in diagnosing the vehicle. When people ask why we dont do free estimate (unless you are requesting a specific piece of work being done) it's because we higher the best techs available and they don't work for free! Also if you think we over charge be sure to check out repair pals price qoute to see if we are in line with the standards of the industry!

by - Verified Customer March 09, 2016

Their service is very good.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thank you very much!

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by - Verified Customer March 08, 2016

They are fast and efficient.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

That's the name of our game!

by - Verified Customer March 08, 2016

Good service and they are quick.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

fast and reliable service is what we want 100% of the time!

Thanks sean!

by March 08, 2016

They have fixed it previous times for me, but every time it doesn't last for more than a month before I have to take it back. I also don't appreciate that when they take parts off, they'll put them inside my car. I try to keep my car clean, and they disrespect it. I'm not very happy with their service.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

We only place parts in customers cars upon their request. We also hold all of the parts we replaced for several days after the repair in case a customer has a problem with the repair. I'm sorry that you feel we didn't provide the proper care when customer satisfaction is held in the highest regards here

by - Verified Customer March 03, 2016

Excellent service, wonderful staff who went above and beyond to help me get my car fixed and back home.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks Shay we always try to help our customers to the best of our abilities!

by - Verified Customer March 03, 2016

We have used your service station for years. We trust the mechanics to be honest.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks for you review joe and all the years of your business

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by - Verified Customer March 03, 2016

Never a problem. This particular visit was for a failed battery that was still under warranty. Free tow and replacement, no questions asked.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

No hassle warranty is something we take great pride in, Thanks again Amy!

by - Verified Customer March 03, 2016

They were very efficient, and they did a good job. I haven't had a problem with them.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks for the kind review!

by - Verified Customer March 03, 2016

Everybody was very receptive, very courteous, and they were on time. So far, everything is fine with the car. I would recommend them to friends or someone that needed their car worked on.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks Annaliese !

by - Verified Customer March 03, 2016

They go straight to the point and help out with the minor repairs. They quote for major repairs, and fixed a puncture on a BMV run flat tire. I ran out on a nail on my tire and they fixed it. They have done brakes, windshield work, and I think I will go to them to buy some tires.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks for all the business Greg! Hope to see you again soon!

by - Verified Customer March 03, 2016

They do great service. I have gone there for years, and if there is a problem, they fix it. Their service is great. It is the best gas station around. They're nice people.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Thanks Joe! We try to make all our customers feel welcomed.

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by March 03, 2016

Fast, quality service for a good price.

by - Verified Customer March 01, 2016

Extremely professional.

by - Verified Customer February 24, 2016

They've always done a fair good job.

by - Verified Customer February 22, 2016

They do good work.

by - Verified Customer February 22, 2016

Prices are too high.

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

Tom,

I'm sorry you felt that are prices are to high. However though we do quote customers the price of the repair and ask for the customers permission so that you know exactly what you are getting and how much that repair will cost. We also offer a nationwide warranty on all our repairs.

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by February 10, 2016

They're always helpful.

by - Verified Customer February 04, 2016

Very friendly, great service, no surprises on the bill.

by - Verified Customer January 25, 2016

Quality of work is excellent, and they are honest.

by - Verified Customer December 30, 2015

Very accommodating, great service.

by - Verified Customer December 17, 2015

Super service.

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by - Verified Customer December 07, 2015

I think they are pricey.

by September 04, 2015

Poor parts

Reply from Madison Ave Auto Service – by Jerry Knap May 05, 2016

I'm sorry you think we install poor parts. However i can assure you that we install quality parts which are backed up by our nationwide warranty program. As you will reed in some of the other reviews if a customer has a problem with a part that we installed we ALWAYS make sure its taken care of properly and quickly. Customer satisfaction is #1 in our book.

- Jerry

by - Verified Customer July 24, 2015

I have not had any problem with my new clutch installation, excellent job.

by - Verified Customer June 22, 2015

They are great to work with and are very supportive of their customers.

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