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Mac's Auto Center

64 Conestoga Way, Troy, VA 22974 Map & directions

Call Now: (434) 480-3870

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About Mac's Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability
93
Tools & Equipment
91
Customer Service
95
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

Mac's Auto Center of Troy was established in 2013. Mac McManus, the owner, is working hard to take this RepairPal Certified shop to the next level in terms of technical ability and customer service. This location offers a shuttle service, loaner vehicles if your vehicle is kept over night, a 36-month / 36,000-mile warranty, and complimentary car cleaning just to name a few of the extra conveniences they offer. The staff is comprised of experienced, ASE Certified technicians and promising young professionals who all take their training seriously. They have attended some of the best industry training, including specialized hybrid and electric vehicle classes to make sure these types of vehicles are in capable hands. An investment has been made in some of the best automotive tools and computer diagnostic equipment available to make sure your vehicle is repaired in a professional manner.

Message from the Shop

Top 10 Reasons to use Mac's For Your Vehicle Service and Repairs
1. Free shutlle service 
2. Free Loaner Car Program
3.  Rewards Rebates Program 
4. We service ALL Makes and Models  including Hybrid and Electric Vehicles. 
5. Factory Scheduled Maintenance Services
6.  ASE CerƟfied Master Technicians 
7. Cooper, Michelin, BF Goodrich &
 Uniroyal Tire Dealer 
8. Warranty 3 years or 36,000 miles parts  and labor 
9.Complimentary Car Cleaning with any
 service 
10.Online viewing of your vehicle repairs

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Financing Gas/Diesel Heated Waiting Room Loaner Car
Military Discount Open Saturday Parts/Accessories Se Habla Espanol
Senior Discount Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews (26 total)

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Mac's Auto Center
Verified Customer
April 09, 2014

I felt that the price was reasonable, they explained what was wrong, and I didn't get the feeling that they were trying to scam me or anything like that. I like that they have a shuttle which lets me get my car serviced while my husband is at work. We used to go to a local place in town, and the price that Mac's has been quoting me has been less than the place we used to go to.

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Mac's Auto Center
Verified Customer
April 09, 2014

The manager comes out and answers any questions that you may have and explains it. It is in our neighborhood. While I was deployed they took good care of the car for my wife. They are very personable.

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Mac's Auto Center
Verified Customer
April 08, 2014

I think they did a okay job but their prices are high.

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Mac's Auto Center
Verified Customer
April 08, 2014

They always go out of their way to take care of you. They never try to do anything that is not necessary. It gives me confidence in them that they will do the job I need.

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Mac's Auto Center
Verified Customer
April 03, 2014

They are very knowledgeable, and they give great customer care. They really explain things to you, they don't pressure you into having things done that don't need to be done right now.

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Mac's Auto Center
Verified Customer
March 31, 2014

They have done everything I have asked. Their prices are competitive. I have never had a problem. They are friendly. I am totally pleased and I have had three vehicles there.

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Mac's Auto Center
Verified Customer
March 29, 2014

They treat me well and take care of me. They fix the problem. They get me in and get me out.

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Mac's Auto Center
Verified Customer
March 28, 2014

They have good service. It is convenient and close to the area we live in.

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Mac's Auto Center
Verified Customer
March 27, 2014

It is a good place. They do good work. They are expensive but they do good work.

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Mac's Auto Center
Verified Customer
March 26, 2014

They are very good. They are very honest. The do everything they can to make sure your vehicle is working properly.

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Mac's Auto Center
Verified Customer
March 25, 2014

They have always been helpful to me. I have always been happy with the work they have done.

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Mac's Auto Center
Verified Customer
March 18, 2014

They did everything they said they would and got it done on time. They are very friendly.

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Mac's Auto Center
Verified Customer
March 17, 2014

They did a good job. I do not have any complaints.

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Mac's Auto Center
Verified Customer
March 16, 2014

They are very professional and their repairs are always right the first time.

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Mac's Auto Center
Verified Customer
March 15, 2014

They have a clean shop and good people. They did what I needed done.

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Mac's Auto Center
Verified Customer
March 14, 2014

They kept us informed on what was going on. It took a reasonable time to get it done.

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Mac's Auto Center
Verified Customer
March 12, 2014

They are near by. The waiting area is large and clean. The mechanics explain everything they are doing. They are very helpful.

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Mac's Auto Center
Verified Customer
March 03, 2014

They do good work. They always tell me what my car needs. I feel that they are honest.

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Mac's Auto Center
Verified Customer
February 24, 2014

The work they wanted to do was double the cost than other service centers. The advice they gave me was very incorrect.

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Mac's Auto Center
Verified Customer
February 23, 2014

They do excellent work and they treat their customers very well.

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Mac's Auto Center
Verified Customer
February 20, 2014

They are pretty good at getting stuff done on time.

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Mac's Auto Center
Verified Customer
February 15, 2014

Nobody is perfect. No organization is perfect so that is why I did not give them a ten.

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Mac's Auto Center
Verified Customer
February 09, 2014

The first time that I went there I told them that I may not be able to pick up the car until the next day. I was able to pick the car up but when I went there was someone in the shop but would not look up and let me in. It was very obvious that I was there. That is such poor customer service. I had to go back the next day. We were given a car and I took it there to have it checked out. They said a gasket needed to be replaced that would cost a lot of money. I took it somewhere else and they said it did not need to be done. I felt I was not being told the truth by the first mechanic. I felt very disappointed and I would never recommend them to anyone.

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Mac's Auto Center
Verified Customer
February 09, 2014

The service is excellent. They are extremely helpful. I am very satisfied with their service.

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Mac's Auto Center
Verified Customer
February 07, 2014

They are very conscientious. When you drop the car off they will take you back home. They do a very good job.

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Mac's Auto Center
January 22, 2015

I drove almost 30 minutes from Charlottesville to Mac's because RepairPal guaranteed their prices would be cheaper. Not so much. I should have read the other reviews about them being expensive. In fact, they were more expensive than the RepairPal estimate. I took my Rav4 in to have a front ignition coil replaced after I received a P0352 engine code light. I also had the front three spark plugs replaced while I was there. The repair they accomplished involves taking off the engine cover (just pulls off) and then removing one bolt for each front ignition coil. Then just unscrew each spark plug, screw in the new one, and swap out the bad ignition coal (which just unclips). They charged me $166 for the parts, which I could have purchased online for about $115. For labor they charged me $121, for what likely took 30 mins tops to complete. I was there at the shop for a total of 2 hrs. It took them 15 mins to get my car back, another 15 before they diagnosed it, then another hour and a half before I was driving off. Somewhere in that time they also had to go get the part because they didn't have it on hand. What's the moral of the story? RepairPal won't save you from expensive auto repair costs. If you can do it yourself, do it. With the overhead a lot of these shops have, you are going to get charged $100 bucks for just walking in the door. Other than that, the folks there were nice and got me in very quick. The service manager did mention it might be good idea to go ahead and get all the coils and spark plugs replaced at a cost nearing $1k. But he mentioned its all in what I'm willing to pay. You can say that again.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:7:30am to 2:30pm
Sun:CLOSED
Call Now:

(434) 480-3870

Auto Repair Experience

  1. Mac McManus, Owner
  2. Established 2013
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 35 Years of Car Repair Experience