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M & R Car Import Services II, Inc

1951 N. Sheffield Ave, Chicago, IL 60614 Map & directions

Call Now: (773) 840-8204

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About M & R Car Import Services II, Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
100
Tools & Equipment (?)
87
Customer Service (?)
97
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our certification team found this European car specialist to be a great fit for the RepairPal Certified Network. They have an experienced crew of technicians and service staff to meet your needs. They have continued to keep up to date with training on the most current emissions technology, taking updated scan tools class, and understand hybrid vehicles as well. Training is something we require of the shops in our network. Micheal Moran, the owner, has made the investments he needs in order to keep his shop growing in a direction for the future. He employs an experienced, ASE certified staff and provides them with the ongoing training and tools and equipment needed to make professional repairs to your computer controlled vehicles. We hold shops in our network to a high standard and our team found this Certified Shop to fit nicely into the network.

Auto Makes We Service

Acura Audi BMW
Cadillac Chrysler Dodge
FIAT GMC Honda
Hummer Hyundai Infiniti
Jaguar Jeep Kia
Land Rover Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Mobile Repair
Muffler & Exhaust Oil Change & Lube Roadside Assistance Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Upholstery Windshield/Glass

Amenities

AAA Member Discount Car Pickup/Dropoff Early Bird Dropoff Extended/Evening Hours
Free Estimates Free Inspection Gas/Diesel Heated Waiting Room
Military Discount Open Saturday Parts/Accessories Rental Car
Se Habla Espanol Senior Discount Service Guarantee Shopping Nearby
Shuttle Store Towing Warranty Accepted
Wireless Internet

Customer Reviews 55 verified reviews

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M & R Car Import Services II, Inc
Verified Customer
June 03, 2013

They did a great job. They are a family owned business and they do a good job.

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M & R Car Import Services II, Inc
Verified Customer
April 15, 2013

They are honest and for the most part they are very reasonable and very accommodating.

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M & R Car Import Services II, Inc
Verified Customer
January 23, 2014

I have been going to M&R for 3 years. Always great customer service, high quality labor and reasonable prices. They also give tokens of appreciation for regular customers

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M & R Car Import Services II, Inc
Verified Customer
January 04, 2014

They are timely, competent and very friendly.

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M & R Car Import Services II, Inc
Verified Customer
May 14, 2013

I just enjoy the experience of being educated about my vehicle. They walk you through the photos of your car and explain everything to you. I like that it's family owned and operated.

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M & R Car Import Services II, Inc
Verified Customer
March 04, 2013

M&R is a family owned company and they give you the care that a good family member or friend would give you. Mike and Mike Jr. take care of their customers. They have great insight and they're a great place to go for a pre-buy inspection before you make your buy.

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M & R Car Import Services II, Inc
Verified Customer
March 07, 2014

Nice people, efficient service.

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M & R Car Import Services II, Inc
Verified Customer
March 05, 2014

Great service, thorough.

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M & R Car Import Services II, Inc
Verified Customer
February 27, 2014

My experience at M&R Import Car Service was fantastic. They were very friendly and extremely knowledgeable. They went above and beyond and did a whole safety check on my car, replaced a light and tested my battery when I was just having them check a flat tire. I ultimately had to get new tires which they were price competitive and kept me informed during the whole process.

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M & R Car Import Services II, Inc
Verified Customer
February 26, 2014

Dealer is more trustworthy and experienced. I went in for a software update, which was supposed to be around $1000 with other repairs. Walked out with a water pump failure. The car was given back to me the first time, supposedly test driven by one of their workers, clearly not the case. I ended up having to take numerous cab trips over to the shop. Huge waste of time and huge inconvenience. My car fan now makes a weird noise when's it warmed up as well as a funny smell comes out from the vents. Seriously disappointed by the service.

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M & R Car Import Services II, Inc
Verified Customer
February 20, 2014

They are courtious & prompt; exceeded my expectations.

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M & R Car Import Services II, Inc
Verified Customer
February 13, 2014

Great service.

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M & R Car Import Services II, Inc
Verified Customer
February 10, 2014

Excellent work, accommodating and thorough, friendly and professional.

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M & R Car Import Services II, Inc
Verified Customer
February 01, 2014

They treat me like family.

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M & R Car Import Services II, Inc
Verified Customer
December 30, 2013

Good service, convenient location, fast turn around.

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M & R Car Import Services II, Inc
Verified Customer
November 14, 2013

Accurate, friendly service and follow up.

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M & R Car Import Services II, Inc
Verified Customer
November 11, 2013

I have recommended their service, very friendly and professional; also very well versed in foreign vehicles.

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M & R Car Import Services II, Inc
Verified Customer
November 07, 2013

Friendly, reliable, and efficient service. All around great experience from a customer stand point.

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M & R Car Import Services II, Inc
Verified Customer
November 04, 2013

Detailed explanation of all issues (including photos) and possible remedies. Asked my opinion on what I would like done. Repairs executed in a timely manner.

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M & R Car Import Services II, Inc
Verified Customer
November 02, 2013

Great service.

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M & R Car Import Services II, Inc
Verified Customer
October 25, 2013

Excellent customer service. They took a lot of time explaining everything that was wrong with the vechile.

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M & R Car Import Services II, Inc
Verified Customer
October 18, 2013

They were incredibly accommodating. I originally took my car to the Firestone on North Avenue in Chicago. When Firestone advised that I needed an import repair shop, M&R picked up my car from Firestone. I was also out of town, so they held my car without charge for a couple of days until I returned to town.

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M & R Car Import Services II, Inc
Verified Customer
September 30, 2013

I have always had great service from Mike and his company. They just did great work on my 1973 MGB.

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M & R Car Import Services II, Inc
Verified Customer
August 19, 2013

I trust M&R to service my car well and to charge me a fair rate and to stand behind their workmanship.

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M & R Car Import Services II, Inc
Verified Customer
August 10, 2013

Nice people. Convenient location. Did what they said they would do.

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M & R Car Import Services II, Inc
Verified Customer
July 24, 2013

Good communication throughout my automobile was being inspected/serviced. Very knowledgeable staff. (Woman friendly) I was most impressed by there honesty,respectfulness, straightforward way of explaining my automobile recommended service vs. required repairs. I was recommended by a work college who has doing business with this facility for over 25 yrs. Now I understand why. To my surprise they even saved me a trip to the Smog test center too.

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M & R Car Import Services II, Inc
Verified Customer
July 12, 2013

because of the way Mike Sr. and Mike Jr. handled the repairs (plural) I had for my 1973 Porsche RS.

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M & R Car Import Services II, Inc
Verified Customer
July 03, 2013

great service, friendly people, willing to go the extra mile to help

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M & R Car Import Services II, Inc
Verified Customer
June 22, 2013

I've had great service at M&R, but I sometimes wonder if I'm getting a very high price.

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M & R Car Import Services II, Inc
Verified Customer
May 29, 2013

It was a little expensive, but it was ok.

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M & R Car Import Services II, Inc
Verified Customer
May 23, 2013

They do everything possible to make your car last as long as it can. They are very honest and are very informative about what needs to be done.

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M & R Car Import Services II, Inc
Verified Customer
May 17, 2013

I'm very satisfied with them. They do great work and I would say cheaper than the BMW dealer but not the cheapest on the block.

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M & R Car Import Services II, Inc
Verified Customer
May 06, 2013

I felt like I could trust them. I didn't feel as if I was getting taken advantage of.

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M & R Car Import Services II, Inc
Verified Customer
April 25, 2013

Real quick and very forthright. Good.

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M & R Car Import Services II, Inc
Verified Customer
February 27, 2014

Charged me 800 dollars for a service that insurance did not pay for -- not happy with how situation was handled

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M & R Car Import Services II, Inc
Verified Customer
February 22, 2014

They have always been easy to work with and go out of their way to make sure I am taken care of with rental cars, insurance company, and timeliness.

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M & R Car Import Services II, Inc
Verified Customer
February 21, 2014

They are very attentive, explain all the issues that are wrong and how it will be fixed. When it comes to cars, I am not the brightest and they always make sure I know what is going on.

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M & R Car Import Services II, Inc
Verified Customer
February 14, 2014

Services are more expensive than I was quoted at my own car service technician.

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M & R Car Import Services II, Inc
Verified Customer
January 27, 2014

I was feeling rushed and the process was explained to me along with photos of my vehicle, they even emailed me the photos to share with my husband. I was relieved they saved me a towing fee and they were able to come out and perform a service call and they took car back to their repair facility to inspect. They later emailed me the report on my car.

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M & R Car Import Services II, Inc
Verified Customer
December 17, 2013

It took a return trip to finally get it fixed.

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M & R Car Import Services II, Inc
Verified Customer
October 09, 2013

I believe the service was good but quotes need to be accurate. The bill was approximately $50 more than quoted price but they let me pay what I was quoted.

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M & R Car Import Services II, Inc
Verified Customer
August 24, 2013

They were overpriced and misleading. Said I needed a new engine when another shop got it to start after letting the engine set overnight. Also performed work that ended up being quoted $2000 less at other shops

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M & R Car Import Services II, Inc
Verified Customer
August 15, 2013

Recommended services not required

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M & R Car Import Services II, Inc
Verified Customer
August 06, 2013

Excellent service and knowledgeable repairs

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M & R Car Import Services II, Inc
Verified Customer
August 01, 2013

Honesty, complete explanation of issues, not doing repairs that are optional but not necessary to the safe operation of the vehicle are examples of right thinking by m & R

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M & R Car Import Services II, Inc
Verified Customer
July 25, 2013

Personal, friendly Good service Honest assessment of problem and advice to correct it

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M & R Car Import Services II, Inc
Verified Customer
June 24, 2013

I got 2 estimates for the same work; M&R was $400 cheaper. I took my car there for the first time, and was pleased by the work and the nice people who work there. We just had body work done on my husband's car and were equally pleased. And it's so conveniennt

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M & R Car Import Services II, Inc
Verified Customer
June 24, 2013

Overpriced

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M & R Car Import Services II, Inc
Verified Customer
June 21, 2013

Very professional operation. Fixed my car.

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M & R Car Import Services II, Inc
Verified Customer
May 15, 2013

It's just a very good, honest shop. They provide an excellent service at a reasonable price.

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M & R Car Import Services II, Inc
Verified Customer
May 13, 2013

Family owned business. Very personable. Good quality. They are a little pricy.

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M & R Car Import Services II, Inc
Verified Customer
March 14, 2013

They are very convenient. Top quality service and outstanding customer service.

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M & R Car Import Services II, Inc
Verified Customer
March 11, 2013

It's a high recommendation and I'm happy to share it.

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2 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(1) by 1 verified reviewer
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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 8:00pm
Sat:9:00am to 5:00pm
Sun:CLOSED
Call Now:

(773) 840-8204

Auto Repair Experience

  1. Michael A Moran, Manager
  2. Established 1982
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 53 Years of Car Repair Experience