I started going to M&R last year and am very glad. They are fair, informative and my car is running great. Customer service is excellent and I feel they thoroughly explain repairs needed and how my car works. I will definitely continue to do business with them.
Car was fixed quickly.
Good honest work at a fair price.
Great customer service, family owned neighborhood shop, much better pricing than the dealership service center. Highly recommend!
M&R always provides quality service and is always upfront about cost.
Always a great experience from start to finish!
The staff is helpful, polite, and very customer service orientated. They have served my family vehicle(s) for the past 16+ years. They have always been spot on. I will continue recommending people to this honest family business.
Excellent service but expensive...
This is a family owned and run shop with Mike Junior in charge and Mike Senior (supposedly semi retired) enforcing his perfectionist view of quality control. They do all service on my older (1998) Volvo and my husband's BMW indeed to perfection. I would recommend this shop to anyone who has to depend on their car and appreciates fair prices and excellent service.
They were friendly and gave me a decent price. I wish they could've told me what was wrong with my car more quickly. I really didn't like when they put their license plate frame on my plate without asking or even telling me, that really put me off.
Love Mike and appreciate the honest feedback.
They are good.
Fairly priced. Very informative. Great customer service. Family business.
As always ... friendly, great service.
Excellent attention to detail. Great customer service. Great people.
Very professional and knowledgeable.
Work was fine. Communication good. I did not like that they put an M&R license plate holder on my car. I did not ask for this...seems like they took advantage of my car being there to get free advertisement. Left a very bad impression on me. unlikely to return due to this.
Every time I come into the shop I feel like family. I am treated well and remembered by different employees.
Estimates have always been accurate and honest. Staff (Michael Jr) has been very helpful with advice. Service has been done on time and with quality.
I found M&R to be honest, reasonable, reliable and above honest!
They are friendly informative.
Explained service very accurately, prompt and very friendly business atmosphere.
The staff was very friendly and nice. Answered all of my questions and were prompt with responses.
They are to be trusted. Great service.
The owners are knowledgeable about BMWs, are honest and personable.
I brought my car to have it tuned so it would pass the smog test to get stickers for my car since it did not pass inspection and they parted on the street and I have over $1000 in parking tickets do to where they chose to park it. They have not taken care of it, I keep getting parking ticket notices and there are about to boot my car. This was very irresponsible behavior and I'm not getting a response back from them that I feel that I need, like a phone call or a letter to me saying that it is taken care of it.
We appreciate you taking time to share your thoughts. We always appreciate hearing from our customers to improve our service. Just to clarify you park your vehicle on the street with expired plate sticker and an expired City Sticker, NOT parking violation(s) as implied that we parked it illegally. Yet after your vehicle was serviced we took the vehicle to the smog test center and successfully pass vehicle inspection. If you would like to contact us directly with any specific concerns we welcome the opportunity to discuss them with you. I can be reached at email@example.com
They take care of you like family!
Extremely polite and knowledgeable about our car. As the owners of an older used vehicle, there is always something that can be fixed. M&R worked with us to determine items that needed repair right away and items that could be fixed at a later date.
Excellent experience from customer service to the work itself.
I can give M&R my highest recommendation based on their courteous demeanor, timely and thoughtful repairs which reflect my ethos for automobile repair and care.
Extremely thorough documentation, best mechanic customer service I've ever experienced. The price was competitive.
Mike drives my car in for service and brings it back to me in the evenings. Always satisfied with the work done, and the fact that the people working there always call me with updates on cost and work needed to be done on my car. Can't beat that kind of service!!
They had my car for many days before calling me to say they didn't know how to work on it.
We appreciate you taking time to share your thoughts. We always appreciate hearing from our customers to improve our service. Just to be transparent you brought in your project vehicle without an appointment and we had no prior notice it was a project vehicle. Yet after we did evaluate the vehicle complimentary and its various malfunction(s) We recommended you to another facility that could be better assistance to you. Hopefully everything workout in your favor. If you would like to contact us directly with any specific concerns we welcome the opportunity to discuss them with you. I can be reached at firstname.lastname@example.org
Staff was nice but I think the policies were unprofessional.
All of my needs at the time of the visit were addressed with detailed explanations, about the service provided and its related cost, using language I understood thus could follow.
A simple fix that was on the house for a loyal customer.
I think they are expensive.
Mike did body work on my 2006 Lexus 400h. We'd gotten hit in a parking lot while shopping and the person left the scene without taking responsibility. So we didn't claim it on insurance. M&R did a great job replacing the front bumper, right quarter panel and fixing all the electronics underneath. And it was reasonably priced.
They are very honest people, customers come first. They do whatever it takes to make sure you leave satisfied.
Always great service!
They have provided consistent reliable honest service.
They are friendly and honest.
Good work. Good customer communication.
Very friendly, performed work as expected and within budget.
Comprehensive analysis of problems.
They diagnosed and fixed the problem immediately.
The staff is honest and attentive. They also will take care of your car needs as soon as they arise.
Great customer service.
The service was fantastic and professional.
They showed me all the work they performed. I felt included in the process.
Tony I am glad that you felt included in the process. It is our goal to please our customers and if ever you have a question or need assistance feel free to call us. Have a wonderful day.
Through service and uncompromising customer service is what my vehicle & I recently experienced during a scheduled appointment visit. Like most I was tired of local Dealership shenanigans. I'm happily to report this Auto Service have maintained my vehicle with the up most quality service the past 4+ years. Along with their passion to actually make a difference when explaining present vs. future preventive service. I highly recommend this service station (family owned and operated) along with their superb staff: Patty, Chris and the Team are pleasant and extremely knowledgeable. It was a pleasure visiting you all. Continued success to Team M&R.
Christie I thank you for the kind words about our staff. As always we strive to please our customers and if there is anything else we can do for you please feel free to contact us. Have a wonderful day.
They are a rip off. They charge for work they don't do.
John this post is absurd. We have been in business for 30+ years and have developed a client base that recognizes our integrity and hard work. To claim that we charged you out for repairs that were not performed is false and is a sad attempt to slander our business. I wish you the best of luck on your future auto repair endeavors.
Satisfied with the prompt service.
I was happy with the people and work performed... I trust them.
Very friendly people. I am just not sure about the pricing on certain things with my car but don't have anything to compare it to.
I was very happy with the quality of work and timeliness.
Everyone was very friendly and they recommended what I needed at the lowest cost.
Very thorough explanations of what the issues were with my car as well as great repair. The pricing is great too!
They did an oil change and included an additive without asking. Ended up costing more than at the dealer. Also put a license plate cover with their name on my car without asking. I Don't think they have that right.
I've already recommend them to others as well as bringing in multiple cars.
I have worked a few block from M&R for 4 years and always hesitated taking my car there; I finally gave them a chance seeing how close they are to my job. From the moment I walked in, I had that small-family biz feeling and really liked that. Mike Senior, JR and Patty are all in sync. Senior has been awesome and even offered me 3 free oil changes, after I spent a fortune on new break lines. M&R is a great company and they are plain out honest!
They did quality work and did it for cheaper than other repair shops quoted me.
Their customer service is top notch. Chris remembered my car after bringing it in only once. They are patient and tell you all your options for the repair. Very thorough and they look over your car to tell you if anything may need maintenance in the future.
In the business were everyone is working hard I never feel that my small repair concern is small. I feel that they always address my concerns
The staff provide excellent service and explains the repair work need in great detail. The work provided has always been great quality.
I found out that I was overcharged by almost 50% for the service that I had performed.
I had a very positive experience in general with M & R import.
Great service, honest management who you can trust - will not fix something unless it needs to be fixed.
Best class of service and high integrity. I always know they'll be fair, honest and do the job correctly.
Friendly and efficient service.
Very patient and helpful.
M& R is the best!
Nice people, efficient service.
Great service, thorough.
My experience at M&R Import Car Service was fantastic. They were very friendly and extremely knowledgeable. They went above and beyond and did a whole safety check on my car, replaced a light and tested my battery when I was just having them check a flat tire. I ultimately had to get new tires which they were price competitive and kept me informed during the whole process.
Charged me 800 dollars for a service that insurance did not pay for -- not happy with how situation was handled
Dealer is more trustworthy and experienced. I went in for a software update, which was supposed to be around $1000 with other repairs. Walked out with a water pump failure. The car was given back to me the first time, supposedly test driven by one of their workers, clearly not the case. I ended up having to take numerous cab trips over to the shop. Huge waste of time and huge inconvenience. My car fan now makes a weird noise when's it warmed up as well as a funny smell comes out from the vents. Seriously disappointed by the service.
They have always been easy to work with and go out of their way to make sure I am taken care of with rental cars, insurance company, and timeliness.
They are very attentive, explain all the issues that are wrong and how it will be fixed. When it comes to cars, I am not the brightest and they always make sure I know what is going on.
They are courtious & prompt; exceeded my expectations.
Services are more expensive than I was quoted at my own car service technician.
Excellent work, accommodating and thorough, friendly and professional.
They treat me like family.
I was feeling rushed and the process was explained to me along with photos of my vehicle, they even emailed me the photos to share with my husband. I was relieved they saved me a towing fee and they were able to come out and perform a service call and they took car back to their repair facility to inspect. They later emailed me the report on my car.
I have been going to M&R for 3 years. Always great customer service, high quality labor and reasonable prices. They also give tokens of appreciation for regular customers
They are timely, competent and very friendly.
Good service, convenient location, fast turn around.
It took a return trip to finally get it fixed.
Accurate, friendly service and follow up.
I have recommended their service, very friendly and professional; also very well versed in foreign vehicles.
Friendly, reliable, and efficient service. All around great experience from a customer stand point.
Detailed explanation of all issues (including photos) and possible remedies. Asked my opinion on what I would like done. Repairs executed in a timely manner.
Excellent customer service. They took a lot of time explaining everything that was wrong with the vechile.
They were incredibly accommodating. I originally took my car to the Firestone on North Avenue in Chicago. When Firestone advised that I needed an import repair shop, M&R picked up my car from Firestone. I was also out of town, so they held my car without charge for a couple of days until I returned to town.
I believe the service was good but quotes need to be accurate. The bill was approximately $50 more than quoted price but they let me pay what I was quoted.
I have always had great service from Mike and his company. They just did great work on my 1973 MGB.
They were overpriced and misleading. Said I needed a new engine when another shop got it to start after letting the engine set overnight. Also performed work that ended up being quoted $2000 less at other shops
I trust M&R to service my car well and to charge me a fair rate and to stand behind their workmanship.
Recommended services not required
Nice people. Convenient location. Did what they said they would do.
Excellent service and knowledgeable repairs
Honesty, complete explanation of issues, not doing repairs that are optional but not necessary to the safe operation of the vehicle are examples of right thinking by m & R
Personal, friendly Good service Honest assessment of problem and advice to correct it
Good communication throughout my automobile was being inspected/serviced. Very knowledgeable staff. (Woman friendly) I was most impressed by there honesty,respectfulness, straightforward way of explaining my automobile recommended service vs. required repairs. I was recommended by a work college who has doing business with this facility for over 25 yrs. Now I understand why. To my surprise they even saved me a trip to the Smog test center too.
because of the way Mike Sr. and Mike Jr. handled the repairs (plural) I had for my 1973 Porsche RS.
great service, friendly people, willing to go the extra mile to help
I got 2 estimates for the same work; M&R was $400 cheaper. I took my car there for the first time, and was pleased by the work and the nice people who work there. We just had body work done on my husband's car and were equally pleased. And it's so conveniennt
I've had great service at M&R, but I sometimes wonder if I'm getting a very high price.
Very professional operation. Fixed my car.
They did a great job. They are a family owned business and they do a good job.
It was a little expensive, but it was ok.
They do everything possible to make your car last as long as it can. They are very honest and are very informative about what needs to be done.
I'm very satisfied with them. They do great work and I would say cheaper than the BMW dealer but not the cheapest on the block.
It's just a very good, honest shop. They provide an excellent service at a reasonable price.
I just enjoy the experience of being educated about my vehicle. They walk you through the photos of your car and explain everything to you. I like that it's family owned and operated.
Family owned business. Very personable. Good quality. They are a little pricy.
I felt like I could trust them. I didn't feel as if I was getting taken advantage of.
Real quick and very forthright. Good.
They are honest and for the most part they are very reasonable and very accommodating.
They are very convenient. Top quality service and outstanding customer service.
It's a high recommendation and I'm happy to share it.
M&R is a family owned company and they give you the care that a good family member or friend would give you. Mike and Mike Jr. take care of their customers. They have great insight and they're a great place to go for a pre-buy inspection before you make your buy.