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M & R Car Import Services

(773) 649-4134
134 Verified Reviews
miguelangelmoranii@gmail.com

HOURS
07:00
20:00
http://purl.org/goodrelations/v1#Monday
07:00
20:00
http://purl.org/goodrelations/v1#Tuesday
07:00
20:00
http://purl.org/goodrelations/v1#Wednesday
07:00
20:00
http://purl.org/goodrelations/v1#Thursday
07:00
20:00
http://purl.org/goodrelations/v1#Friday
09:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:00am to 8:00pm
T
7:00am to 8:00pm
W
7:00am to 8:00pm
Th
7:00am to 8:00pm
F
7:00am to 8:00pm
S
9:00am to 5:00pm

ADDRESS

1951 N. Sheffield Ave
Chicago, IL 60614 USA

AUTO REPAIR EXPERIENCE

  • Michael A Moran, Manager
  • Established 1982
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 53 Years of Car Repair Experience

M & R Car Import Services Reviews

OVERALL RATING

134 Verified Reviews
5 stars
(85)
4 stars
(29)
3 stars
(8)
2 stars
(2)
1 star
(10)
by - Verified Customer March 03, 2017

I started going to M&R last year and am very glad. They are fair, informative and my car is running great. Customer service is excellent and I feel they thoroughly explain repairs needed and how my car works. I will definitely continue to do business with them.

by - Verified Customer February 28, 2017

Car was fixed quickly.

by - Verified Customer February 26, 2017

Excellent work.

by - Verified Customer February 26, 2017

Very responsive.

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by - Verified Customer February 24, 2017

Good honest work at a fair price.

by - Verified Customer February 23, 2017

Great customer service, family owned neighborhood shop, much better pricing than the dealership service center. Highly recommend!

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by - Verified Customer February 21, 2017

M&R always provides quality service and is always upfront about cost.

by - Verified Customer February 21, 2017

Always a great experience from start to finish!

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by - Verified Customer February 16, 2017

A+

by - Verified Customer February 16, 2017

The staff is helpful, polite, and very customer service orientated. They have served my family vehicle(s) for the past 16+ years. They have always been spot on. I will continue recommending people to this honest family business.

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by - Verified Customer February 14, 2017

Excellent service but expensive...

by - Verified Customer February 14, 2017

This is a family owned and run shop with Mike Junior in charge and Mike Senior (supposedly semi retired) enforcing his perfectionist view of quality control. They do all service on my older (1998) Volvo and my husband's BMW indeed to perfection. I would recommend this shop to anyone who has to depend on their car and appreciates fair prices and excellent service.

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by - Verified Customer February 09, 2017

They were friendly and gave me a decent price. I wish they could've told me what was wrong with my car more quickly. I really didn't like when they put their license plate frame on my plate without asking or even telling me, that really put me off.

by - Verified Customer February 07, 2017

Love Mike and appreciate the honest feedback.

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by - Verified Customer January 23, 2017

They are good.

by - Verified Customer January 19, 2017

Fairly priced. Very informative. Great customer service. Family business.

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by - Verified Customer January 06, 2017

As always ... friendly, great service.

by - Verified Customer January 05, 2017

Excellent attention to detail. Great customer service. Great people.

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by - Verified Customer January 02, 2017

Very professional and knowledgeable.

by - Verified Customer December 27, 2016

Work was fine. Communication good. I did not like that they put an M&R license plate holder on my car. I did not ask for this...seems like they took advantage of my car being there to get free advertisement. Left a very bad impression on me. unlikely to return due to this.

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by - Verified Customer December 19, 2016

Every time I come into the shop I feel like family. I am treated well and remembered by different employees.

by - Verified Customer December 19, 2016

Estimates have always been accurate and honest. Staff (Michael Jr) has been very helpful with advice. Service has been done on time and with quality.

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by - Verified Customer December 11, 2016

I found M&R to be honest, reasonable, reliable and above honest!

by - Verified Customer December 08, 2016

They are friendly informative.

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by - Verified Customer November 09, 2016

Explained service very accurately, prompt and very friendly business atmosphere.

by - Verified Customer September 25, 2016

The staff was very friendly and nice. Answered all of my questions and were prompt with responses.

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by - Verified Customer August 19, 2016

They are to be trusted. Great service.

by - Verified Customer August 18, 2016

The owners are knowledgeable about BMWs, are honest and personable.

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by August 17, 2016

Excellent.

by August 15, 2016

I brought my car to have it tuned so it would pass the smog test to get stickers for my car since it did not pass inspection and they parted on the street and I have over $1000 in parking tickets do to where they chose to park it. They have not taken care of it, I keep getting parking ticket notices and there are about to boot my car. This was very irresponsible behavior and I'm not getting a response back from them that I feel that I need, like a phone call or a letter to me saying that it is taken care of it.

Reply from M & R Car Import Services – by M and R Car Import October 14, 2016

We appreciate you taking time to share your thoughts. We always appreciate hearing from our customers to improve our service. Just to clarify you park your vehicle on the street with expired plate sticker and an expired City Sticker, NOT parking violation(s) as implied that we parked it illegally. Yet after your vehicle was serviced we took the vehicle to the smog test center and successfully pass vehicle inspection. If you would like to contact us directly with any specific concerns we welcome the opportunity to discuss them with you. I can be reached at service@mrcarimports.com

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by - Verified Customer August 12, 2016

They take care of you like family!

by August 03, 2016

Very good.

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by - Verified Customer July 22, 2016

Extremely polite and knowledgeable about our car. As the owners of an older used vehicle, there is always something that can be fixed. M&R worked with us to determine items that needed repair right away and items that could be fixed at a later date.

by - Verified Customer July 22, 2016

Great people.

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by - Verified Customer July 21, 2016

Excellent experience from customer service to the work itself.

by - Verified Customer June 30, 2016

I can give M&R my highest recommendation based on their courteous demeanor, timely and thoughtful repairs which reflect my ethos for automobile repair and care.

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by - Verified Customer June 24, 2016

Extremely thorough documentation, best mechanic customer service I've ever experienced. The price was competitive.

by - Verified Customer June 24, 2016

Mike drives my car in for service and brings it back to me in the evenings. Always satisfied with the work done, and the fact that the people working there always call me with updates on cost and work needed to be done on my car. Can't beat that kind of service!!

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by June 23, 2016

They had my car for many days before calling me to say they didn't know how to work on it.

Reply from M & R Car Import Services – by M and R Car Import October 14, 2016

We appreciate you taking time to share your thoughts. We always appreciate hearing from our customers to improve our service. Just to be transparent you brought in your project vehicle without an appointment and we had no prior notice it was a project vehicle. Yet after we did evaluate the vehicle complimentary and its various malfunction(s) We recommended you to another facility that could be better assistance to you. Hopefully everything workout in your favor. If you would like to contact us directly with any specific concerns we welcome the opportunity to discuss them with you. I can be reached at service@mrcarimports.com

by - Verified Customer June 21, 2016

Staff was nice but I think the policies were unprofessional.

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by - Verified Customer June 17, 2016

All of my needs at the time of the visit were addressed with detailed explanations, about the service provided and its related cost, using language I understood thus could follow.

by - Verified Customer May 17, 2016

A simple fix that was on the house for a loyal customer.

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by April 30, 2016

I think they are expensive.

by - Verified Customer April 29, 2016

Mike did body work on my 2006 Lexus 400h. We'd gotten hit in a parking lot while shopping and the person left the scene without taking responsibility. So we didn't claim it on insurance. M&R did a great job replacing the front bumper, right quarter panel and fixing all the electronics underneath. And it was reasonably priced.

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by - Verified Customer April 20, 2016

They are very honest people, customers come first. They do whatever it takes to make sure you leave satisfied.

by - Verified Customer December 08, 2015

Always great service!

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by - Verified Customer December 04, 2015

They have provided consistent reliable honest service.

by - Verified Customer October 17, 2015

They are friendly and honest.

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by - Verified Customer October 09, 2015

Good work. Good customer communication.

by - Verified Customer October 08, 2015

Very friendly, performed work as expected and within budget.

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by September 04, 2015

Comprehensive analysis of problems.

by - Verified Customer September 02, 2015

They diagnosed and fixed the problem immediately.

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by - Verified Customer March 15, 2015

The staff is honest and attentive. They also will take care of your car needs as soon as they arise.

by - Verified Customer March 13, 2015

Great customer service.

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by - Verified Customer March 12, 2015

The service was fantastic and professional.

by - Verified Customer February 23, 2015

They showed me all the work they performed. I felt included in the process.

Reply from M & R Car Import Services – by M and R Car Import April 06, 2015

Tony I am glad that you felt included in the process. It is our goal to please our customers and if ever you have a question or need assistance feel free to call us. Have a wonderful day.

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by - Verified Customer February 17, 2015

Through service and uncompromising customer service is what my vehicle & I recently experienced during a scheduled appointment visit. Like most I was tired of local Dealership shenanigans. I'm happily to report this Auto Service have maintained my vehicle with the up most quality service the past 4+ years. Along with their passion to actually make a difference when explaining present vs. future preventive service. I highly recommend this service station (family owned and operated) along with their superb staff: Patty, Chris and the Team are pleasant and extremely knowledgeable. It was a pleasure visiting you all. Continued success to Team M&R.

Reply from M & R Car Import Services – by M and R Car Import April 06, 2015

Christie I thank you for the kind words about our staff. As always we strive to please our customers and if there is anything else we can do for you please feel free to contact us. Have a wonderful day.

by - Verified Customer February 10, 2015

They are a rip off. They charge for work they don't do.

Reply from M & R Car Import Services – by M and R Car Import April 06, 2015

John this post is absurd. We have been in business for 30+ years and have developed a client base that recognizes our integrity and hard work. To claim that we charged you out for repairs that were not performed is false and is a sad attempt to slander our business. I wish you the best of luck on your future auto repair endeavors.

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by - Verified Customer February 10, 2015

Satisfied with the prompt service.

by February 04, 2015

I was happy with the people and work performed... I trust them.

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by - Verified Customer January 27, 2015

Very friendly people. I am just not sure about the pricing on certain things with my car but don't have anything to compare it to.

by - Verified Customer January 20, 2015

I was very happy with the quality of work and timeliness.

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by - Verified Customer January 14, 2015

Everyone was very friendly and they recommended what I needed at the lowest cost.

by October 25, 2014

Very thorough explanations of what the issues were with my car as well as great repair. The pricing is great too!

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by - Verified Customer October 22, 2014

They did an oil change and included an additive without asking. Ended up costing more than at the dealer. Also put a license plate cover with their name on my car without asking. I Don't think they have that right.

by - Verified Customer October 21, 2014

I've already recommend them to others as well as bringing in multiple cars.

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by - Verified Customer October 20, 2014

I have worked a few block from M&R for 4 years and always hesitated taking my car there; I finally gave them a chance seeing how close they are to my job. From the moment I walked in, I had that small-family biz feeling and really liked that. Mike Senior, JR and Patty are all in sync. Senior has been awesome and even offered me 3 free oil changes, after I spent a fortune on new break lines. M&R is a great company and they are plain out honest!

by - Verified Customer October 20, 2014

They did quality work and did it for cheaper than other repair shops quoted me.

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by - Verified Customer October 13, 2014

Their customer service is top notch. Chris remembered my car after bringing it in only once. They are patient and tell you all your options for the repair. Very thorough and they look over your car to tell you if anything may need maintenance in the future.

by - Verified Customer October 03, 2014

In the business were everyone is working hard I never feel that my small repair concern is small. I feel that they always address my concerns

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by - Verified Customer September 03, 2014

The staff provide excellent service and explains the repair work need in great detail. The work provided has always been great quality.

by August 29, 2014

I found out that I was overcharged by almost 50% for the service that I had performed.

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by - Verified Customer August 15, 2014

I had a very positive experience in general with M & R import.

by - Verified Customer June 20, 2014

Great service, honest management who you can trust - will not fix something unless it needs to be fixed.

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by - Verified Customer June 16, 2014

Best class of service and high integrity. I always know they'll be fair, honest and do the job correctly.

by June 06, 2014

Friendly and efficient service.

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by - Verified Customer May 03, 2014

Very patient and helpful.

by - Verified Customer May 01, 2014

M& R is the best!

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by - Verified Customer March 07, 2014

Nice people, efficient service.

by - Verified Customer March 05, 2014

Great service, thorough.

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by - Verified Customer February 27, 2014

My experience at M&R Import Car Service was fantastic. They were very friendly and extremely knowledgeable. They went above and beyond and did a whole safety check on my car, replaced a light and tested my battery when I was just having them check a flat tire. I ultimately had to get new tires which they were price competitive and kept me informed during the whole process.

by - Verified Customer February 27, 2014

Charged me 800 dollars for a service that insurance did not pay for -- not happy with how situation was handled

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by - Verified Customer February 26, 2014

Dealer is more trustworthy and experienced. I went in for a software update, which was supposed to be around $1000 with other repairs. Walked out with a water pump failure. The car was given back to me the first time, supposedly test driven by one of their workers, clearly not the case. I ended up having to take numerous cab trips over to the shop. Huge waste of time and huge inconvenience. My car fan now makes a weird noise when's it warmed up as well as a funny smell comes out from the vents. Seriously disappointed by the service.

by - Verified Customer February 22, 2014

They have always been easy to work with and go out of their way to make sure I am taken care of with rental cars, insurance company, and timeliness.

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by - Verified Customer February 21, 2014

They are very attentive, explain all the issues that are wrong and how it will be fixed. When it comes to cars, I am not the brightest and they always make sure I know what is going on.

by - Verified Customer February 20, 2014

They are courtious & prompt; exceeded my expectations.

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by - Verified Customer February 14, 2014

Services are more expensive than I was quoted at my own car service technician.

by - Verified Customer February 13, 2014

Great service.

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by - Verified Customer February 10, 2014

Excellent work, accommodating and thorough, friendly and professional.

by - Verified Customer February 01, 2014

They treat me like family.

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by - Verified Customer January 27, 2014

I was feeling rushed and the process was explained to me along with photos of my vehicle, they even emailed me the photos to share with my husband. I was relieved they saved me a towing fee and they were able to come out and perform a service call and they took car back to their repair facility to inspect. They later emailed me the report on my car.

by - Verified Customer January 23, 2014

I have been going to M&R for 3 years. Always great customer service, high quality labor and reasonable prices. They also give tokens of appreciation for regular customers

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by - Verified Customer January 04, 2014

They are timely, competent and very friendly.

by - Verified Customer December 30, 2013

Good service, convenient location, fast turn around.

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by - Verified Customer December 17, 2013

It took a return trip to finally get it fixed.

by - Verified Customer November 14, 2013

Accurate, friendly service and follow up.

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by - Verified Customer November 11, 2013

I have recommended their service, very friendly and professional; also very well versed in foreign vehicles.

by - Verified Customer November 07, 2013

Friendly, reliable, and efficient service. All around great experience from a customer stand point.

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by - Verified Customer November 04, 2013

Detailed explanation of all issues (including photos) and possible remedies. Asked my opinion on what I would like done. Repairs executed in a timely manner.

by - Verified Customer November 02, 2013

Great service.

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by - Verified Customer October 25, 2013

Excellent customer service. They took a lot of time explaining everything that was wrong with the vechile.

by - Verified Customer October 18, 2013

They were incredibly accommodating. I originally took my car to the Firestone on North Avenue in Chicago. When Firestone advised that I needed an import repair shop, M&R picked up my car from Firestone. I was also out of town, so they held my car without charge for a couple of days until I returned to town.

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by - Verified Customer October 09, 2013

I believe the service was good but quotes need to be accurate. The bill was approximately $50 more than quoted price but they let me pay what I was quoted.

by - Verified Customer September 30, 2013

I have always had great service from Mike and his company. They just did great work on my 1973 MGB.

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by - Verified Customer August 24, 2013

They were overpriced and misleading. Said I needed a new engine when another shop got it to start after letting the engine set overnight. Also performed work that ended up being quoted $2000 less at other shops

by - Verified Customer August 19, 2013

I trust M&R to service my car well and to charge me a fair rate and to stand behind their workmanship.

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by August 15, 2013

Recommended services not required

by August 10, 2013

Nice people. Convenient location. Did what they said they would do.

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by August 06, 2013

Excellent service and knowledgeable repairs

by - Verified Customer August 01, 2013

Honesty, complete explanation of issues, not doing repairs that are optional but not necessary to the safe operation of the vehicle are examples of right thinking by m & R

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by July 25, 2013

Personal, friendly Good service Honest assessment of problem and advice to correct it

by - Verified Customer July 24, 2013

Good communication throughout my automobile was being inspected/serviced. Very knowledgeable staff. (Woman friendly) I was most impressed by there honesty,respectfulness, straightforward way of explaining my automobile recommended service vs. required repairs. I was recommended by a work college who has doing business with this facility for over 25 yrs. Now I understand why. To my surprise they even saved me a trip to the Smog test center too.

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by July 12, 2013

because of the way Mike Sr. and Mike Jr. handled the repairs (plural) I had for my 1973 Porsche RS.

by July 03, 2013

great service, friendly people, willing to go the extra mile to help

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by - Verified Customer June 24, 2013

I got 2 estimates for the same work; M&R was $400 cheaper. I took my car there for the first time, and was pleased by the work and the nice people who work there. We just had body work done on my husband's car and were equally pleased. And it's so conveniennt

by June 24, 2013

Overpriced

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by June 22, 2013

I've had great service at M&R, but I sometimes wonder if I'm getting a very high price.

by - Verified Customer June 21, 2013

Very professional operation. Fixed my car.

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by - Verified Customer June 03, 2013

They did a great job. They are a family owned business and they do a good job.

by - Verified Customer May 29, 2013

It was a little expensive, but it was ok.

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by - Verified Customer May 23, 2013

They do everything possible to make your car last as long as it can. They are very honest and are very informative about what needs to be done.

by - Verified Customer May 17, 2013

I'm very satisfied with them. They do great work and I would say cheaper than the BMW dealer but not the cheapest on the block.

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by - Verified Customer May 15, 2013

It's just a very good, honest shop. They provide an excellent service at a reasonable price.

by May 14, 2013

I just enjoy the experience of being educated about my vehicle. They walk you through the photos of your car and explain everything to you. I like that it's family owned and operated.

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by - Verified Customer May 13, 2013

Family owned business. Very personable. Good quality. They are a little pricy.

by - Verified Customer May 06, 2013

I felt like I could trust them. I didn't feel as if I was getting taken advantage of.

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by - Verified Customer April 25, 2013

Real quick and very forthright. Good.

by - Verified Customer April 15, 2013

They are honest and for the most part they are very reasonable and very accommodating.

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by - Verified Customer March 14, 2013

They are very convenient. Top quality service and outstanding customer service.

by - Verified Customer March 11, 2013

It's a high recommendation and I'm happy to share it.

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by - Verified Customer March 04, 2013

M&R is a family owned company and they give you the care that a good family member or friend would give you. Mike and Mike Jr. take care of their customers. They have great insight and they're a great place to go for a pre-buy inspection before you make your buy.

3 verified customers did not leave comments but provided these ratings:
by Nancyand 1 other verified reviewer
by 1 verified reviewer

Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Mobile Repair
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Upholstery
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • Bosch Service Network

MESSAGE FROM THE SHOP

M & R Car Imports Service has been providing professional automotive service to the Lincoln Park community and surrounding areas for over twenty years. We offer high quality repairs at an affordable price. Our work is warranted for 12 mos or 12,000 miles with some repairs being warranted for 36 mos or 36,000 miles.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Cadillac
  • Chrysler
  • Dodge
  • FIAT
  • GMC
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
97

Our certification team found this European car specialist to be a great fit for the RepairPal Certified Network. They have an experienced crew of technicians and service staff to meet your needs. They have continued to keep up to date with training on the most current emissions technology, taking updated scan tools class, and understand hybrid vehicles as well. Training is something we require of the shops in our network. Micheal Moran, the owner, has made the investments he needs in order to keep his shop growing in a direction for the future. He employs an experienced, ASE certified staff and provides them with the ongoing training and tools and equipment needed to make professional repairs to your computer controlled vehicles. We hold shops in our network to a high standard and our team found this Certified Shop to fit nicely into the network.


Map
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