Luscious Garage | Hybrid Specialists

RepairPal’s Comprehensive Evaluation

Assessment Summary

Carolyn Coquillette, the owner of Luscious Garage, is one of the nicest people you will ever meet. From the minute you walk into the shop, you will see why Luscious scored so well in our assessment. Located in San Francisco, the shop and its technicians are fun, quirky, and friendly, as is the space itself, which has a loft-like feel to it, complete with plants, high ceilings, and lots of sunlight. We verified that three of the five technicians are ASE certified with a combined 70 years of experience between them. Luscious also scored extremely well on the Customer Satisfaction survey, one of the highest scores among all of our Top Shops, showing they will do what it takes to get the job done right and satisfy their customers.

Customer Reviews (57 reviews)

• Luscious Garage | Hybrid Specialists
  Victorxyu
  December 04, 2012

  great services and reasonable cost!

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  August 02, 2012

  Great no fuss service. five star rating

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• Luscious Garage | Hybrid Specialists
  Betty - Verified Customer
  August 02, 2012

  Extremely professional crew. The part for my side view mirror was ordered a couple days before bringing my car in for the repair, which was really nice! Nothing but good comments from me:) Greg was the service professional that helped me with the repair. Thanks Greg...you made my day better.

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• Luscious Garage | Hybrid Specialists
  Danielle - Verified Customer
  August 02, 2012

  Very nice waiting room. Love how green this place is as well!

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• Luscious Garage | Hybrid Specialists
  Stanley - Verified Customer
  August 02, 2012

  Work completed as promised.

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• Luscious Garage | Hybrid Specialists
  Frederick - Verified Customer
  August 02, 2012

  Service always with a smile.

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• Luscious Garage | Hybrid Specialists
  Cris - Verified Customer
  August 02, 2012

  They're a great shop, they know more about hybrid cars than most, and they are willing to take the time to explain how they work.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  August 01, 2012

  Friendly, courteous, and knowledgeable.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  August 01, 2012

  i really enjoyed the environment at luscious, the care that was taken with my car, and the honesty and promptness of service. i'll be back!

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• Luscious Garage | Hybrid Specialists
  Deena - Verified Customer
  July 31, 2012

  My experience at Luscious Garage was great and the mechanics are great to work with. The owners and mechanics are fair and honest.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 31, 2012

  They have an extremely knowledgeable staff. The technicians here are experts in their field. Their candor is what makes this place different from other auto mechanic shops.

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• Luscious Garage | Hybrid Specialists
  Patrice - Verified Customer
  July 30, 2012

  Everyone was so nice and the place was immaculate!

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• Luscious Garage | Hybrid Specialists
  Pat - Verified Customer
  July 30, 2012

  Remarkable garage! Always competent, reliable, fair, easy to deal with. A pleasure. (And, no, I'm not related!)

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• Luscious Garage | Hybrid Specialists
  Chris - Verified Customer
  July 30, 2012

  Very accommodating, honest, and experts at the work they do. Great communicators too. Nothing but the best experience at Luscious Garage.

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• Luscious Garage | Hybrid Specialists
  Eamonn - Verified Customer
  July 30, 2012

  Overall it was a good experience. A couple minor things gave me some pause for thought though. On the paperwork it listed several fluids were topped off when in fact the levels were identical to how they were before I brought the car in. We noticed because we checked the cabin air filter in the morning before I brought the car in because I wanted to see how clean it was and we looked at the fluid levels at the same time. Not a major issue but it bothered me that it said something was done when it wasn't.

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• Luscious Garage | Hybrid Specialists
  Anne - Verified Customer
  July 30, 2012

  Everyone is laid back and friendly!

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• Luscious Garage | Hybrid Specialists
  Beth - Verified Customer
  July 30, 2012

  Very prompt, easy and comfortable space to wait for car.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 28, 2012

  Luscious Garage is a great shop, very honest, wonderfully environmentally conscious, and they really know hybrids. Also, the shop is comparatively nice-smelling with plants and a nice waiting room. Caroline and her team go out of their way to communicate clearly and help you out when you're having car problems. Above & beyond service and attention to detail. It's a bit more expensive, but I think it's just more expensive for hybrid repair anyway because all the components are more complicated.

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• Luscious Garage | Hybrid Specialists
  Bill - Verified Customer
  July 27, 2012

  The big factor for me is they don't seem to pressure you to do extra work. I ordered some work done and they told me I didn't need that done. Their integrity is quite high.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 27, 2012

  Greg was great!

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• Luscious Garage | Hybrid Specialists
  Steve - Verified Customer
  July 27, 2012

  I called Luscious garage from remote areas, asking for assistance regarding my Prius. They have always taken the time to help me.

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• Luscious Garage | Hybrid Specialists
  Joseph - Verified Customer
  July 27, 2012

  Luscious Garage is simply the best and if I had to tow my Prius 1000 miles to get to them I would.

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• Luscious Garage | Hybrid Specialists
  Ivor - Verified Customer
  July 27, 2012

  WOW on the service and the staff, reallly good.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 27, 2012

  Thank you, Luscious Garage!

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• Luscious Garage | Hybrid Specialists
  Bodil - Verified Customer
  July 26, 2012

  I have tried twice to change my password on my new account but the new password won't stick and defaults to the one provided by Luschious Garage.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 26, 2012

  The little sticker they put on the inside of the driver's side window, should state the estimated mileage for the next service.

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• Luscious Garage | Hybrid Specialists
  Emily - Verified Customer
  July 26, 2012

  Cleanest garage I have EVER seen and nicest staff.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 26, 2012

  I love the staff.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 25, 2012

  Very professional, great service!

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• Luscious Garage | Hybrid Specialists
  Elizabeth - Verified Customer
  July 25, 2012

  They're not the cheapest game in town, but they make my car sing!

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 25, 2012

  Great experience, very honest mechanics

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• Luscious Garage | Hybrid Specialists
  Paul - Verified Customer
  July 25, 2012

  Luscious Garage is a great garage, fair, honest, straight-forward and friendly. It's the type of garage you wish all garages would be.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 24, 2012

  There prices are consistently lower than online research of dealerships. The caliber of repairperson is very high. and they stand behind their work as a repair shop should. they don't do just hybrids--the do an amazing job with all cars. and i love their convenience of dropping off, hours, paperless, etc.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 24, 2012

  Love the environmentally friendly touches and extremely friendly, fast service.

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• Luscious Garage | Hybrid Specialists
  Chris - Verified Customer
  July 24, 2012

  Very knowledgeable, strong sense of community and the only place I trust to perform major services on my Prius.

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• Luscious Garage | Hybrid Specialists
  Jessica - Verified Customer
  July 24, 2012

  Luscious Garage is staffed by pleasant, patient people. I've had zero problems with the garage, and always leave feeling as though my Prius and I have been well cared for.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 20, 2012

  The quality of the mechanical service, and the customer service at Luscious Garage is outstanding.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 20, 2012

  The owner and staff were friendly, fun and professional. They were extremely knowledgable about hybrids and their unique 'issues'. The shop was incredibly clean and welcoming while still being a professional garage. They serviced my car quickly. When they had a sudden influx of customers they maintained their friendly professionalism even when one customer came in panicky because her Nissan leaf ran out of power and she had never had to charge it at a charging station before. Their pricing was extremely fair. I loved that the entire transaction was paperless and I was just emailed the receipts instead. I could not find anything wrong with this business. :-)

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 20, 2012

  Staff is friendly and occasionally funny. The mechanic who has worked on my car there is very conscientious. They replace broken taillight bulbs free. Slightly more expensive than the dealer but without the attitude problem. They tend to inflate tires too high for comfort, which is an issue in the city.

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• Luscious Garage | Hybrid Specialists
  Myles - Verified Customer
  July 20, 2012

  Great garage; cool, aware people who don't try to pressure you into unnecessary repairs.

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• Luscious Garage | Hybrid Specialists
  Verified Customer
  July 20, 2012

  I used to go to the dealer for my Prius's oil change and tire rotations. I finally decided to switch to Luscious Garage because of the mark-up I was paying at the dealer. I thought LG would be much cheaper.. but it only turned out to be slightly cheaper. All in all, great work good people, and I no longer have a need to stick with the dealer.

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• Luscious Garage | Hybrid Specialists
  Maria - Verified Customer
  July 19, 2012

  I feel welcomed , validated, and knowledgeable when I come in for service.

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• Luscious Garage | Hybrid Specialists
  Linder - Verified Customer
  July 19, 2012

  Gregory Jones is an excellent auto technician

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• Luscious Garage | Hybrid Specialists
  Annette - Verified Customer
  July 19, 2012

  Best auto mechanic experience ever! The whole team rocks.

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• Luscious Garage | Hybrid Specialists
  Randy - Verified Customer
  July 18, 2012

  Caroline knows Hybrids. She donates a lot of hybrid parts to Skyline College. She was recommended to me by a Skyline College Automotive instructor and one of the students.

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• Luscious Garage | Hybrid Specialists
  Shannon - Verified Customer
  July 18, 2012

  LG was extremely professional and very fast. I would definitely go back and highly recommend. They were able to hide my keys so I could pick up my car after they closed. And they have a big cistern to collect rainwater for their non-drinking water purposes

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• Luscious Garage | Hybrid Specialists
  eviltwinskippy6
  March 07, 2011

  I took my Saturn to this garage based on the reviews from this site and I was not disappointed! My car was making grinding noises (never a good sign) when I stopped. I took it in as a 'drop in' I was quoted a fair price and a fair price when they found the problem, I needed new brakes n' tires. Unfortunately, I was in a car accident the next day =( Eventhough I was a new customer they were kind enough to allow me to keep my car there and even recommened a repair shop! They were very kind to me in my time of need and have earned a customer/recommendations for life from me! Don't let the wacky name scare you off! This is a great and honest garage! =)

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• Luscious Garage | Hybrid Specialists
  matte
  December 31, 2009

  Carolyn at Luscious is terrific! The shop is clean, warm, green, and welcoming, and she's reasonable, accommodating, and friendly as can be. They know hybrids best, but they know what to do with non-hybrids, too. Highly, highly recommended!

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• Luscious Garage | Hybrid Specialists
  torkala
  December 12, 2009

  After the maintenance contract expired on my 2005 Prius, and I was no longer bound to the dealership for service, the first thing I did was call LG. My experience with the dealership was so bad I was excited for something new. LG was everything I hoped for in a repair shop. Friendly, personal service. You speak directly with the person working on your car and they take the time to explain every little detail so you feel secure in the work they are doing. Having owned cars for almost 20 years I have never had such a great experience. Thank you LG!

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• Luscious Garage | Hybrid Specialists
  Lexy
  December 05, 2009

  I have always been impressed with their customer service and complete honesty (rare for a repair shop in my experience) and here is an example. I don't live in SF so I don't always have a chance to take my car to LG. A few months ago I did an oil change at another shop (where I've been going to for years, so they know me well) and they told me that I had to replace the struts urgently and gave me an estimate. I called LG asking if they could do it for less and took the car. I was waiting for the work to be done when I received a call from Carolyn saying that I didn't need any work at all, the struts were just fine. And didn't charge me a cent. I know a few places that would have not been so honest and I am very grateful LG is there. I have a license plate frame advertising their name and I am very happy to do so!

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• Luscious Garage | Hybrid Specialists
  tron25000
  December 05, 2009

  Carolyn and her staff are top rate!!! I have a Honda GX (the natural gas vehicle - runs on CNG). The prices are beyond fair and the work gets done proficiently and timely. Yeah!! I have found my garage for life! I had used Luscious Garage for the first time when my 1 month old car was rear-ended. They directed me to a repair shop that I will also use indefinitely. There are not enough stars for this garage. Thanks again Carolyn.

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• Luscious Garage | Hybrid Specialists
  gabsf
  December 04, 2009

  If you drive a Prius, you know it's not an ordinary car. Well, LG is not an ordinary garage. They are well-informed, trustworthy, very green, woman friendly, (probably too clean), and they are always looking for ways to be helpful. Also, check out Carolyn's blog - always a good read. Of course they service other hybrids (and selected non-hybrids) as well.

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• Luscious Garage | Hybrid Specialists
  drdar
  December 03, 2009

  one of the most pleasureable experiences I have had. No BS...just direct facts and good service. totally trustworthy

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• Luscious Garage | Hybrid Specialists
  B. Hughes
  December 02, 2009

  The shop is clean, comfortable waiting area (but close to lots of good things to do), fantastic service, good work. The mechanic who worked on our car was very polite, patient in listening to our problems, clear in his explanations, and did a great job. They also provide, via website and e-mail as well as in person, lots of clear, valuable information about car problems and car care. Who ever dreamed of a garage that is a pleasure to visit? I can hardly wait for time for our next check-up so I can get back to Luscious Garage.

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• Luscious Garage | Hybrid Specialists
  cyberbites
  December 02, 2009

  If you have a Prius and don't LOVE your repair shop - you haven't been to the Luscious Garage nor met Carolyn. This is the way it is supposed to be and hardly ever is. Try LG once - you'll be a customer for life. Courteous, friendly, knowledgeable (unbelievably), professional, fair, reasonable and just plain nice... and clean as a whistle.
  Mike

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• Luscious Garage | Hybrid Specialists
  donnab
  December 02, 2009

  After one visit, I'm a loyal fan. They are down to earth, providing a service they believe in and we need, and very reasonably priced. They sell you as little as you need, not as much as they can convince you to need. You can do just everything on line except deliver and pick up the car, and they use the phone for people who prefer that. They are really likeable people. I hope they are in business for the rest of my driving life (which they should be, I'm at the mature driver stage of life).

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• Luscious Garage | Hybrid Specialists
  benjasik
  December 02, 2009

  These guys are hybrid specialists. Prius, civic, you name it. They know their stuff, tell you like it is, and have a great website. You can't go wrong if you take your prius here. Comfy waiting area with wifi.

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