Lowell's Independent Automotive | Scion, Lexus, Toyota
111 Mechanic St, Lexington, KY 40507 Map & directions
Call Now: (859) 298-3691
“The team at Lowell's is always courteous, friendly, professional and prompt. The service is always top...”
“Excellent customer care and attention as well as the service itself.”
“I trust them.”
“I feel like I can trust Lowell's as they have such a good reputation and have been in business for many...”
“They are friendly and efficient.”
“Integrity, great mechanics, reasonable prices”
“Lowell's provides excellent, timely service.”
“I always get good service at a fair price and am treated well.”
About Lowell's Independent Automotive | Scion, Lexus, Toyota
RepairPal’s Comprehensive Evaluation
Lowell's Independent Automotive has been selected 9 times by Ace Magazine readers as the "Best Mechanic" in Lexington, they have also won the Herald-Leader's Reader's Choice for "Favorite Auto Repair Place" 6 times. This legendary customer service was verified in our review of their customers. This RepairPal Certified shop scored above average in all areas. Not only do they take a lot time and care when handling their customers, Lowell's also makes sure they are up to date on training in order to deal with your modern vehicle as well. This RepairPal Certified shop specializes in Toyota, Lexus, and Scion. Our evaluation found they are equipped and capable of performing dealership level repairs and service to your vehicle. They back this work with a 12-month / 12,000-mile warranty for your peace on mind. Local shuttle service, loaner vehicles, early bird drop off, and waiting area with wireless Internet are available for your convenience.
Message from the Shop
Customers have chosen Lowell's Independent Automotive as their favorite repair shop 17 times in local awards, including six straight Lexington Herald-Leader Readers' Choice Awards from 2009 through 2014. We won these awards by treating customers with kindness, respect, and generosity. We clearly explain our work, we clearly explain our charges, and our prices won't include any silly fees for shop supplies or document storage. Toyota, Lexus, and Scion are all we do, and that focus helps us solve problems faster and keep costs lower.
|AC/Heating||Check Engine Light||Diagnosis||Hybrid/Electric|
|Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Transmission Repair|
|Car Pickup/Dropoff||Child Friendly||Coffee||Early Bird Dropoff|
|Free Estimates||Heated Waiting Room||Loaner Car||Service Guarantee|
|Shopping Nearby||Shuttle||Towing||Wireless Internet|
Customer Reviews 34 verified reviews34 Sort by: Date |
The staff were very friendly and professional. I didn't feel like an idiot when trying to describe what I thought was wrong with my car. Also, they didn't treat me like an idiot. I left Lowell's feeling like I could totally trust what they were saying and they were not just simply trying to get money out of me for unnecessary repairs.
I've been taking my Toyota to Lowell's for 14 years. A friend had recommended them when I bought a used Avalon. I asked them to check it before I made the decision to buy it. They did a great job. Since then they have been my "go-to" shop for an annual check-up. My Avalon purrs like a kitten, and because of the annual maintenance check-ups I have not had any problems.
I feel like they look out for me and my car; they don't pad every visit with finding things that I must have done. If I need some more work done to my car, I think they give me an honest opinion about how important (or perhaps a low priority) it is. I like to see the same familiar face in the front office...and he's always really helpful. I TRUST Lowell's. I've never been able to say that about a dealership.