The team at Lowell's is always courteous, friendly, professional and prompt. The service is always top quality. I've never had a complaint in the 10+ years I've taken my vehicles to Lowell's.
They give you candy.
Excellent customer care and attention as well as the service itself.
I trust them.
The staff were very friendly and professional. I didn't feel like an idiot when trying to describe what I thought was wrong with my car. Also, they didn't treat me like an idiot. I left Lowell's feeling like I could totally trust what they were saying and they were not just simply trying to get money out of me for unnecessary repairs.
I feel like I can trust Lowell's as they have such a good reputation and have been in business for many years. They are honest with me and very professional.
They are friendly and efficient.
Service is always great, staff are friendly, lobby is inviting.
I have always had great service from them.
I have always gotten good service and a fair price.
They have always provided the most wonderful service.
Integrity, great mechanics, reasonable prices
We have been using Lowell's for over 15 years. Always reliable & trustworthy. If they tell me I need something done, I know it really needs to be done! I'm not a mechanic, not even close. So, trust is a huge deal for me.
Lowell's provides excellent, timely service.
They are always on time and I can expect the work to be done well. If it is going to be costly they will call and let you make the decision about whether to do the repair. They explain everything they do and keep very good records of services to my car.
I've been using Lowell's for many years. They perform great work at a fair price on time. They even have a soda machine in the lobby that only costs 10 cents.
The service I received was very good.
They always are up front about what is needed, why, and the cost. They are also always accommodating of transportation needs while they have your vehicle. And they are just nice people!
They have been great. Had another appointment and was a little slow after say car was ready. Plus, found out they left some caps off. Still would recommend though.
Excellent service, customer and automotive.
Good service, reasonable prices.
I feel they have done a great job on my vehicle. Also, they have a great loaner vehicle service, which helps me tremendously since I live outside Lexington.
I've been taking my Toyota to Lowell's for 14 years. A friend had recommended them when I bought a used Avalon. I asked them to check it before I made the decision to buy it. They did a great job. Since then they have been my "go-to" shop for an annual check-up. My Avalon purrs like a kitten, and because of the annual maintenance check-ups I have not had any problems.
I feel like they look out for me and my car; they don't pad every visit with finding things that I must have done. If I need some more work done to my car, I think they give me an honest opinion about how important (or perhaps a low priority) it is. I like to see the same familiar face in the front office...and he's always really helpful. I TRUST Lowell's. I've never been able to say that about a dealership.
Lowell's is the rare honest, affordable maintenance place for me. I say maintenance because Toyota makes/models rarely need repairs. The other remarkable facet of their service is that they have often completed my maintenance before I get finished with my haircut a couple blocks away.
I have used Lowell's for going on two years now. I discovered them by accident when I took a friends car for service back in 2010 and the great service they provided just blew my mind! I now go to Lowell's exclusively.
I like their expertise and honesty.
Lowells provides good service at competitive prices.
They know what they are doing - they don't recommend service you don't need.
I always get good service at a fair price and am treated well.
I do not like the gym rat who works the front desk. Everyone else is great, but if I get Mr. Muscles it is a really unpleasant visit. To the point if I can't bribe someone else to drop off my car I go someplace else. Which is a shame because the rest of the service is so awesome.