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Lowell's Independent Automotive | Scion, Lexus, Toyota

111 Mechanic St, Lexington, KY 40507 Map & directions

Call Now: (859) 605-9212

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About Lowell's Independent Automotive | Scion, Lexus, Toyota

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
92
Tools & Equipment (?)
95
Customer Service (?)
98
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Lowell's Independent Automotive has been selected 9 times by Ace Magazine readers as the "Best Mechanic" in Lexington, they have also won the Herald-Leader's Reader's Choice for "Favorite Auto Repair Place" 6 times. This legendary customer service was verified in our review of their customers. This RepairPal Certified shop scored above average in all areas. Not only do they take a lot time and care when handling their customers, Lowell's also makes sure they are up to date on training in order to deal with your modern vehicle as well. This RepairPal Certified shop specializes in Toyota, Lexus, and Scion. Our evaluation found they are equipped and capable of performing dealership level repairs and service to your vehicle. They back this work with a 12-month / 12,000-mile warranty for your peace on mind. Local shuttle service, loaner vehicles, early bird drop off, and waiting area with wireless Internet are available for your convenience.

Message from the Shop

Customers have chosen Lowell's Independent Automotive as their favorite repair shop 17 times in local awards, including six straight Lexington Herald-Leader Readers' Choice Awards from 2009 through 2014. We won these awards by treating customers with kindness, respect, and generosity. We clearly explain our work, we clearly explain our charges, and our prices won't include any silly fees for shop supplies or document storage. Toyota, Lexus, and Scion are all we do, and that focus helps us solve problems faster and keep costs lower.

Auto Makes We Service

Lexus Scion Toyota

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair

Amenities

Car Pickup/Dropoff Child Friendly Coffee Early Bird Dropoff
Free Estimates Heated Waiting Room Loaner Car Service Guarantee
Shopping Nearby Shuttle Towing Wireless Internet

Customer Reviews 34 verified reviews

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 14, 2014

I've been using Lowell's for many years. They perform great work at a fair price on time. They even have a soda machine in the lobby that only costs 10 cents.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 11, 2014

The team at Lowell's is always courteous, friendly, professional and prompt. The service is always top quality. I've never had a complaint in the 10+ years I've taken my vehicles to Lowell's.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 11, 2014

They give you candy.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 09, 2014

Excellent customer care and attention as well as the service itself.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 09, 2014

I trust them.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 05, 2014

The staff were very friendly and professional. I didn't feel like an idiot when trying to describe what I thought was wrong with my car. Also, they didn't treat me like an idiot. I left Lowell's feeling like I could totally trust what they were saying and they were not just simply trying to get money out of me for unnecessary repairs.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 05, 2014

I feel like I can trust Lowell's as they have such a good reputation and have been in business for many years. They are honest with me and very professional.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 04, 2014

They are friendly and efficient.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 04, 2014

Service is always great, staff are friendly, lobby is inviting.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 03, 2014

I have always had great service from them.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
June 02, 2014

I have always gotten good service and a fair price.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 29, 2014

They have always provided the most wonderful service.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 27, 2014

Integrity, great mechanics, reasonable prices

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 20, 2014

We have been using Lowell's for over 15 years. Always reliable & trustworthy. If they tell me I need something done, I know it really needs to be done! I'm not a mechanic, not even close. So, trust is a huge deal for me.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 19, 2014

Lowell's provides excellent, timely service.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 19, 2014

They are always on time and I can expect the work to be done well. If it is going to be costly they will call and let you make the decision about whether to do the repair. They explain everything they do and keep very good records of services to my car.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 14, 2014

The service I received was very good.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 13, 2014

They always are up front about what is needed, why, and the cost. They are also always accommodating of transportation needs while they have your vehicle. And they are just nice people!

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 13, 2014

Great Service.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 12, 2014

They have been great. Had another appointment and was a little slow after say car was ready. Plus, found out they left some caps off. Still would recommend though.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 09, 2014

Great service.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
May 09, 2014

Excellent service, customer and automotive.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 28, 2014

Good service, reasonable prices.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 28, 2014

I feel they have done a great job on my vehicle. Also, they have a great loaner vehicle service, which helps me tremendously since I live outside Lexington.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 25, 2014

I've been taking my Toyota to Lowell's for 14 years. A friend had recommended them when I bought a used Avalon. I asked them to check it before I made the decision to buy it. They did a great job. Since then they have been my "go-to" shop for an annual check-up. My Avalon purrs like a kitten, and because of the annual maintenance check-ups I have not had any problems.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 16, 2014

I feel like they look out for me and my car; they don't pad every visit with finding things that I must have done. If I need some more work done to my car, I think they give me an honest opinion about how important (or perhaps a low priority) it is. I like to see the same familiar face in the front office...and he's always really helpful. I TRUST Lowell's. I've never been able to say that about a dealership.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 14, 2014

Lowell's is the rare honest, affordable maintenance place for me. I say maintenance because Toyota makes/models rarely need repairs. The other remarkable facet of their service is that they have often completed my maintenance before I get finished with my haircut a couple blocks away.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 04, 2014

I have used Lowell's for going on two years now. I discovered them by accident when I took a friends car for service back in 2010 and the great service they provided just blew my mind! I now go to Lowell's exclusively.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 03, 2014

I like their expertise and honesty.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 02, 2014

Good pricing.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
April 01, 2014

Lowells provides good service at competitive prices.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
March 25, 2014

They know what they are doing - they don't recommend service you don't need.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
March 18, 2014

I always get good service at a fair price and am treated well.

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Lowell's Independent Automotive | Scion, Lexus, Toyota
Verified Customer
March 13, 2014

I do not like the gym rat who works the front desk. Everyone else is great, but if I get Mr. Muscles it is a really unpleasant visit. To the point if I can't bribe someone else to drop off my car I go someplace else. Which is a shame because the rest of the service is so awesome.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 6:00pm
Call Now:

(859) 605-9212

Auto Repair Experience

  1. Robert Morris , Owner
  2. Established 2008
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 131 Years of Car Repair Experience