Car Recalls

Lincoln Navigator recall 12V034000

The Right Side, Second Row Seat Head Restraint May Fail
Body, Interior & Misc., January 30, 2012

RepairPal Expert Overview

The head restraint support brackets for the second row, right side seat may fail in the event of a crash, increasing the risk of personal injury.


Ford will notify owners of affected vehicles beginning February 20, 2012. There are no symptoms related to this recall. If don't receive notification and you feel you should have, please contact your dealer. It’s helpful to have your vehicle identification number (VIN) handy when you call.


These vehicles may have inadequate welds on the head restraint support brackets for the second row, right side seat. In the event of a crash, the head restraint may not provide adequate protection, increasing the risk of personal injury. Dealers will replace the head restraints as necessary to correct this concern. The Ford recall number is 12C22.

Original Recall from the NHTSA

Model Year(s): 2012

Mfr's Report Date:
January 30, 2012

NHTSA CAMPAIGN ID Number: 12V034000

NHTSA Action Number: N/A

Component: SEATS:MID/REAR ASSEMBLY

Potential Number of Units Affected: 569

Summary: FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.

Consequence: IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT FEBRUARY 20, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

Notes: FORD'S RECALL CAMPAIGN NUMBER IS 12C22. CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

Recall data provided by the National Highway Traffic Safety Administration

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