» » » Lilburn Auto Center

Lilburn Auto Center

4450 Lawrenceville Hwy NW # M, Lilburn, GA 30047 Map & directions

Call Now: (678) 820-3815

See more real customer reviews

About Lilburn Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
91
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Lilburn Auto Center has been serving the local community for over 20 years with owners Bob and Kathryn Croxton at the helm. They also have the honor of becoming the second RepairPal Certified shop in all of Georgia! Bob has been an automotive instructor and he continues his teaching ways with his crew both personally, and by sending them to training on a regular basis. Their group of technicians are well rounded with a mix of experience, certification and training. They have great support with the quality tools, equipment, and information needed to properly perform their job. All services and repairs are backed by a 2-year/24,000-mile warranty, and in some cases even longer (see shop for details). Lilburn Auto Center offers conveniences like a customer shuttle, early bird drop-off, WiFi and even fresh coffee.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Alignment Check Engine Light Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair

Amenities

Early Bird Dropoff Open Saturday Rental Car Service Guarantee
Shuttle Wireless Internet

Customer Reviews 30 verified reviews (34 total)

Sort by: Date | Helpful
Lilburn Auto Center
Verified Customer
October 08, 2013

They have always kept me updated on the price and progress on service. They take the time to explain what is needed.

Flag This
Lilburn Auto Center
Verified Customer
October 07, 2013

Very friendly and most of all good service on my car. I do not feel like I am pushed into doing things that are not nessesary to be done.

Flag This
Lilburn Auto Center
Verified Customer
March 10, 2012

In the shop's defense, they did give me an option as to whether to put in the correct part or the incorrect part, but I don't think that is a decision that the customer should make. I think if you are a mechanic, you should know that the correct part is the correct part and the customer shouldn't have to do the research on the Internet to tell you what is the right thing to do.

Flag This
Lilburn Auto Center
Verified Customer
October 08, 2013

The owners are friends of mine and have always treated us fairly.

Flag This
Lilburn Auto Center
Verified Customer
October 01, 2013

Lilburn Auto has been taking care of my vehicles since 2003 They have always given me great service and I never has any problems with any and all repairs and maintenance they have done on them. They service goes above and beyond all expectations.

Flag This
Lilburn Auto Center
Verified Customer
September 30, 2013

Honest, Professional, and use top of the line parts. The staff is friendly.

Flag This
Lilburn Auto Center
Verified Customer
September 30, 2013

They are honest and will even walk you under your car to show you what's wrong.

Flag This
Lilburn Auto Center
Verified Customer
September 26, 2013

Service is good but not open on Saturday.

Flag This
Lilburn Auto Center
Verified Customer
September 23, 2013

They have always taken care of my cars in a professional and reasonable manner and are friendly and helpful.

Flag This
Lilburn Auto Center
Verified Customer
September 18, 2013

I've been very happy with the work done on my Taurus.

Flag This
Lilburn Auto Center
Verified Customer
September 10, 2013

After 10 years of trying to find a competent and professional mechanic, Lilburn Auto and the entire staff go above and beyond each and everytime time on our fleet of trucks. Very honest and detailed.

Flag This
Lilburn Auto Center
Verified Customer
September 06, 2013

Every time I go to Lilburn Auto Care I get excellent service from everyone.

Flag This
Lilburn Auto Center
Verified Customer
September 03, 2013

I think they are curtious and do a very good job.

Flag This
Lilburn Auto Center
Verified Customer
August 23, 2013

I feel they provide good service but sometimes overwhelm with list of service recommendations.

Flag This
Lilburn Auto Center
Verified Customer
August 12, 2013

I like the people and the service.

Flag This
Lilburn Auto Center
Verified Customer
August 09, 2013

Good reliable service reasonably priced, friendly technicians. I feel I can trust them with my vehicle as well as my wallet.

Flag This
Lilburn Auto Center
Verified Customer
July 23, 2013

They make sure your car is fixed correctly and are competitively priced. Their customer service is first class.

Flag This
Lilburn Auto Center
Verified Customer
June 06, 2013

Good work, a little too pricey

Flag This
Lilburn Auto Center
Verified Customer
May 24, 2013

Service Is Good...But I Wish You Take American Express

Flag This
Lilburn Auto Center
Verified Customer
May 01, 2013

Lilburn Auto has always done a very good job maintaining my vehicles.

Flag This
Lilburn Auto Center
Verified Customer
March 29, 2012

I just found the staff to be especially helpful. This wasn't a regular thing, this was an emergency where we broke down. We ended up at the auto shop, and they just went out of their way to help us. If I lived in the state, I would use them all the time.

Flag This
Lilburn Auto Center
Verified Customer
March 26, 2012

I don't have anything bad to say about them at all. They have always been more than fair to me.

Flag This
Lilburn Auto Center
Verified Customer
March 24, 2012

They were just very professional, very helpful.

Flag This
Lilburn Auto Center
Verified Customer
March 23, 2012

They have always been really good, and they are good mechanics. I would go back to them.

Flag This
Lilburn Auto Center
Verified Customer
March 23, 2012

I have been to numerous other places in the past, and have been told I need this and that. As a matter of fact, my mother-in-law started using their place because she used to take her car to the dealership and they told her she needed a new engine because it was making a whistling sound; she had a crack in the block. She took it up there to Lilburn Auto and they started laughing and said they were just screwing you. Every time I've gone there, I've never been jacked around. I used to go to other places; every time I went in just for an oil change, I needed a couple thousand dollars worth of stuff done because this is wrong and that's wrong, but you never get that at Lilburn. I never get the run-around. I always feel like a get a fair shake. They tell me if I need something and they tell me why I need it and they show me I need it. If I'm a little strapped for cash, they tell me if the repair can wait. They are always fair and honest there. I've been going to them for more than 10 years.

Flag This
Lilburn Auto Center
Verified Customer
March 22, 2012

They didn't actually find out what was wrong with the car. Last time I went in, they just told me it needed a tune up.

Flag This
Lilburn Auto Center
Verified Customer
March 20, 2012

They were very prompt. They were very reasonable. The customer service was reasonable, and the repair was very good.

Flag This
Lilburn Auto Center
Verified Customer
March 17, 2012

They actually helped me see some other issues that other centers made. I had the car repaired at two other centers, and they found the mistakes that they made.

Flag This
Lilburn Auto Center
Verified Customer
March 16, 2012

I'm pleased with the service they gave me.

Flag This
Lilburn Auto Center
Verified Customer
March 16, 2012

They were nice people and I thought I had to spend a whole lot more money, but they let me know that the cost for what was actually wrong was a lot cheaper.

Flag This
Lilburn Auto Center
September 12, 2013

I can not thank Bob, Dennis, Doc, and the rest of the crew at Lilburn Auto enough. They went above and beyond when I started to have problems with my G6. I was able to take my car back to them after the initial problem I had repeated itself. They made phone calls and worked very hard to figure out the problem. They went above and beyond on my behalf to make sure that I got a fair price and that the repair I needed got taken care of. They are an excellent group of folks and I would recommend them to anyone that asks for a good shop, a good set of mechanics, and an all around good crew. Thanks Lilburn Auto for doing more than you had to and following through to make sure my car could do the job I need it to.

Flag This
Lilburn Auto Center
April 07, 2013

Put yourself in my shoes for a minute. I live in Cincinnati. My 20 year old son is working a co-op job in Atlanta. His car breaks down. What do I do?
Not knowing where to turn, we decide to visit a Chrysler dealer "very close to Lilburn". The dealer charges us a $125 "diagnostic fee" to tell us that it will cost $2,005 to fix our 2001 Sebring!! We turn to Dennis and the team at Lilburn Auto Center. Their diagnosis reveals the need for a starter, which they fix in one day, at a cost of a little over $300. Did they take advantage of this out-of-towner, like the Chrysler dealer? NO. Instead, Lilburn recognized a family in need, and provided honesty, integrity and friendship.
I am not one to typically write reviews, but felt very compelled to do so in this case.
The best way for me to say thank you is to tell others about the fairness and integrity of the folks at Lilburn. Please consider them the next time you need an auto repair. You will not be disappointed!
Ken in Cincinnati

Flag This
Lilburn Auto Center
September 05, 2013

Staff was awesome!!! Quick turn around time. Will definitely be returning for service and repairs!!

Flag This
Lilburn Auto Center
September 17, 2012

This is a top notch shop and does exceptional work. I had only found Lilburn Auto Center through a Google search and have not had any other references to go by. They gave me a quote over the phone for my install and alignment and held that price even after it took an extra 1.5 hrs to install my shocks. (This was of no fault of their own as many of the suspension components had 5+ years of rust and they typical install for this type work is 4-8 hrs from my experience)

I also got an alignment the same day and am very happy with the results and tolerances to which each measurement was adjusted to! This shop will adjust the caster, camber and toe of your vehicle to with in .01 tolerance which is not typical at many shops.

I feel I paid a very fair price and I am going back to bring my Wife's vehicle soon!

Flag This
Get Directions to Lilburn Auto Center
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(678) 820-3815

Auto Repair Experience

  1. Robert Croxton, Owner
  2. Established 1993
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Master Auto Technicians
  5. 68 Years of Car Repair Experience
  6. RepairPal Certified Since: March 2012