Lilburn Auto Center
4450 Lawrenceville Hwy NW #M, Lilburn, GA 30047 Map & directions
Call Now: (678) 820-3902
“Honest, Professional, and use top of the line parts. The staff is friendly.”
“They are honest and will even walk you under your car to show you what's wrong.”
“They have always taken care of my cars in a professional and reasonable manner and are friendly and helpful.”
“After 10 years of trying to find a competent and professional mechanic, Lilburn Auto and the entire staff go...”
“Lilburn Auto has always done a very good job maintaining my vehicles.”
“I don't have anything bad to say about them at all. They have always been more than fair to me.”
“They were just very professional, very helpful.”
“I have been to numerous other places in the past, and have been told I need this and that. As a matter of...”
“I'm pleased with the service they gave me.”
About Lilburn Auto Center
RepairPal’s Comprehensive Evaluation
Lilburn Auto Center has been serving the local community for over 20 years with owners Bob and Kathryn Croxton at the helm. They also have the honor of becoming the second RepairPal Certified shop in all of Georgia! Bob has been an automotive instructor and he continues his teaching ways with his crew both personally, and by sending them to training on a regular basis. Their group of technicians are well rounded with a mix of experience, certification and training. They have great support with the quality tools, equipment, and information needed to properly perform their job. All services and repairs are backed by a 2-year/24,000-mile warranty, and in some cases even longer (see shop for details). Lilburn Auto Center offers conveniences like a customer shuttle, early bird drop-off, WiFi and even fresh coffee.
Message from the Shop
Lilburn Auto Center providing quality car care in Lilburn, GA since 1989. We dedicate ourselves in keeping up with today’s latest automotive technology so we can better service you. We understand that your vehicle is your major investment and we carefully take care of it as if it was our own. Customer service is a major part of why our customers use us for their vehicle needs. We take time to explain to each of our customers their car needs and the services that will be taken place. We are a NAPA AutoCare Center and AAA Center and provide national benefits along with our personal care.
Auto Makes We Service
|Alignment||Check Engine Light||Diagnosis||Oil Change & Lube|
|Scheduled Maintenance||Service & Repair||Smog/Emissions Testing||Timing Belts|
|Early Bird Dropoff||Open Saturday||Rental Car||Service Guarantee|
Customer Reviews 30 verified reviews (35 total)30 Sort by: Date |
In the shop's defense, they did give me an option as to whether to put in the correct part or the incorrect part, but I don't think that is a decision that the customer should make. I think if you are a mechanic, you should know that the correct part is the correct part and the customer shouldn't have to do the research on the Internet to tell you what is the right thing to do.
I have been to numerous other places in the past, and have been told I need this and that. As a matter of fact, my mother-in-law started using their place because she used to take her car to the dealership and they told her she needed a new engine because it was making a whistling sound; she had a crack in the block. She took it up there to Lilburn Auto and they started laughing and said they were just screwing you. Every time I've gone there, I've never been jacked around. I used to go to other places; every time I went in just for an oil change, I needed a couple thousand dollars worth of stuff done because this is wrong and that's wrong, but you never get that at Lilburn. I never get the run-around. I always feel like a get a fair shake. They tell me if I need something and they tell me why I need it and they show me I need it. If I'm a little strapped for cash, they tell me if the repair can wait. They are always fair and honest there. I've been going to them for more than 10 years.
I can not thank Bob, Dennis, Doc, and the rest of the crew at Lilburn Auto enough. They went above and beyond when I started to have problems with my G6. I was able to take my car back to them after the initial problem I had repeated itself. They made phone calls and worked very hard to figure out the problem. They went above and beyond on my behalf to make sure that I got a fair price and that the repair I needed got taken care of. They are an excellent group of folks and I would recommend them to anyone that asks for a good shop, a good set of mechanics, and an all around good crew. Thanks Lilburn Auto for doing more than you had to and following through to make sure my car could do the job I need it to.
Put yourself in my shoes for a minute. I live in Cincinnati. My 20 year old son is working a co-op job in Atlanta. His car breaks down. What do I do?
Not knowing where to turn, we decide to visit a Chrysler dealer "very close to Lilburn". The dealer charges us a $125 "diagnostic fee" to tell us that it will cost $2,005 to fix our 2001 Sebring!! We turn to Dennis and the team at Lilburn Auto Center. Their diagnosis reveals the need for a starter, which they fix in one day, at a cost of a little over $300. Did they take advantage of this out-of-towner, like the Chrysler dealer? NO. Instead, Lilburn recognized a family in need, and provided honesty, integrity and friendship.
I am not one to typically write reviews, but felt very compelled to do so in this case.
The best way for me to say thank you is to tell others about the fairness and integrity of the folks at Lilburn. Please consider them the next time you need an auto repair. You will not be disappointed!
Ken in Cincinnati
This is a top notch shop and does exceptional work. I had only found Lilburn Auto Center through a Google search and have not had any other references to go by. They gave me a quote over the phone for my install and alignment and held that price even after it took an extra 1.5 hrs to install my shocks. (This was of no fault of their own as many of the suspension components had 5+ years of rust and they typical install for this type work is 4-8 hrs from my experience)
I also got an alignment the same day and am very happy with the results and tolerances to which each measurement was adjusted to! This shop will adjust the caster, camber and toe of your vehicle to with in .01 tolerance which is not typical at many shops.
I feel I paid a very fair price and I am going back to bring my Wife's vehicle soon!