Lilburn Auto Center

RepairPal’s Comprehensive Evaluation

Assessment Summary

Lilburn Auto Center has been serving the community and surrounding areas since 1989. They are also a state certified Smog Test and Repair Station. Their team is experienced, trained in the latest automotive systems, and most have ASE certifications, including some ASE Master Technicians. Their facility is state of the art, with all the tools and diagnostic equipment necessary to get your vehicle serviced or repaired correctly and on time. Excellent customer service completes the package for this Top Shop.

Customer Reviews (13 reviews)

• Lilburn Auto Center
  delhiken
  April 07, 2013

  Put yourself in my shoes for a minute. I live in Cincinnati. My 20 year old son is working a co-op job in Atlanta. His car breaks down. What do I do?
  Not knowing where to turn, we decide to visit a Chrysler dealer "very close to Lilburn". The dealer charges us a $125 "diagnostic fee" to tell us that it will cost $2,005 to fix our 2001 Sebring!! We turn to Dennis and the team at Lilburn Auto Center. Their diagnosis reveals the need for a starter, which they fix in one day, at a cost of a little over $300. Did they take advantage of this out-of-towner, like the Chrysler dealer? NO. Instead, Lilburn recognized a family in need, and provided honesty, integrity and friendship.
  I am not one to typically write reviews, but felt very compelled to do so in this case.
  The best way for me to say thank you is to tell others about the fairness and integrity of the folks at Lilburn. Please consider them the next time you need an auto repair. You will not be disappointed!
  Ken in Cincinnati

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• Lilburn Auto Center
  F15005
  September 17, 2012

  This is a top notch shop and does exceptional work. I had only found Lilburn Auto Center through a Google search and have not had any other references to go by. They gave me a quote over the phone for my install and alignment and held that price even after it took an extra 1.5 hrs to install my shocks. (This was of no fault of their own as many of the suspension components had 5+ years of rust and they typical install for this type work is 4-8 hrs from my experience)

  I also got an alignment the same day and am very happy with the results and tolerances to which each measurement was adjusted to! This shop will adjust the caster, camber and toe of your vehicle to with in .01 tolerance which is not typical at many shops.

  I feel I paid a very fair price and I am going back to bring my Wife's vehicle soon!

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• Lilburn Auto Center
  Spencer - Verified Customer
  March 29, 2012

  I just found the staff to be especially helpful. This wasn't a regular thing, this was an emergency where we broke down. We ended up at the auto shop, and they just went out of their way to help us. If I lived in the state, I would use them all the time.

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• Lilburn Auto Center
  Sam - Verified Customer
  March 26, 2012

  I don't have anything bad to say about them at all. They have always been more than fair to me.

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• Lilburn Auto Center
  Teresa - Verified Customer
  March 24, 2012

  They were just very professional, very helpful.

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• Lilburn Auto Center
  Ed - Verified Customer
  March 23, 2012

  They have always been really good, and they are good mechanics. I would go back to them.

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• Lilburn Auto Center
  Sandra - Verified Customer
  March 23, 2012

  I have been to numerous other places in the past, and have been told I need this and that. As a matter of fact, my mother-in-law started using their place because she used to take her car to the dealership and they told her she needed a new engine because it was making a whistling sound; she had a crack in the block. She took it up there to Lilburn Auto and they started laughing and said they were just screwing you. Every time I've gone there, I've never been jacked around. I used to go to other places; every time I went in just for an oil change, I needed a couple thousand dollars worth of stuff done because this is wrong and that's wrong, but you never get that at Lilburn. I never get the run-around. I always feel like a get a fair shake. They tell me if I need something and they tell me why I need it and they show me I need it. If I'm a little strapped for cash, they tell me if the repair can wait. They are always fair and honest there. I've been going to them for more than 10 years.

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• Lilburn Auto Center
  Alyssa - Verified Customer
  March 22, 2012

  They didn't actually find out what was wrong with the car. Last time I went in, they just told me it needed a tune up.

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• Lilburn Auto Center
  Sergio - Verified Customer
  March 20, 2012

  They were very prompt. They were very reasonable. The customer service was reasonable, and the repair was very good.

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• Lilburn Auto Center
  Verified Customer
  March 17, 2012

  They actually helped me see some other issues that other centers made. I had the car repaired at two other centers, and they found the mistakes that they made.

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• Lilburn Auto Center
  Paul - Verified Customer
  March 16, 2012

  I'm pleased with the service they gave me.

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• Lilburn Auto Center
  Richard - Verified Customer
  March 16, 2012

  They were nice people and I thought I had to spend a whole lot more money, but they let me know that the cost for what was actually wrong was a lot cheaper.

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• Lilburn Auto Center
  Verified Customer
  March 10, 2012

  In the shop's defense, they did give me an option as to whether to put in the correct part or the incorrect part, but I don't think that is a decision that the customer should make. I think if you are a mechanic, you should know that the correct part is the correct part and the customer shouldn't have to do the research on the Internet to tell you what is the right thing to do.

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