liftgate wiper blade on 1997 Saturn SW2

My liftgate wiper blade does not make contact with the glass. I recently had the wiper blade changed. I'm thinking that the install may have bent the arm. I cannot seem to remove the wiper arm retaining latch. Please advise with detail. Thank you in advance for your help.

Get Your Car Fixed at a RepairPal Certified Shop.
We certify shops based on expertise, quality work, and verified customer reviews
1 answer
Hello,
Were able to get this resolved, was the arm bent or incorrectly installed?