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liftgate wiper blade on 1997 Saturn SW2

My liftgate wiper blade does not make contact with the glass. I recently had the wiper blade changed. I'm thinking that the install may have bent the arm. I cannot seem to remove the wiper arm retaining latch. Please advise with detail. Thank you in advance for your help.

Asked by for the 1997 Saturn SW2
Hello,
Were able to get this resolved, was the arm bent or incorrectly installed?
1 more answer
Hello,
Were able to get this resolved, was the arm bent or incorrectly installed?