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liftgate latch won't unlock. how to repair/fix? on 2000 Plymouth Voyager

Door is locked in open position. gold latch doesn't move even trying to push it with screwdriver

Asked by for the 2000 Plymouth Voyager
When you push it with a screwdriver make sure you are lifting the release latch at the same time as if you are opening it.
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When you push it with a screwdriver make sure you are lifting the release latch at the same time as if you are opening it.