The staff is very friendly and work is completed within a reasonable time.
Good customer service.
They are accommodating, friendly, and service is very good.
Knowledgeable manager, he put me on to the correct tires for my driving needs.
Pretty good service.. But expensive.
Pricey but convenient, fair and worth it.
This time it was great and done quickly.
Every time (and it has been many) that I have taken one of my four cars into Lex Brodies at Kaneohe, I have been treated with respect and the job has been done correctly. They have never tried to sell me anything I did not need. The staff all goes above and beyond to be helpful.
I bought two new tires, and had all the tires rotated. Shortly thereafter three of the hubcaps fell off (One on the way home), two of which were lost. The fourth was loose. The woman at the service desk quickly ordered a new set and had them installed.
Very accommodating, great, fast service.
Very good and polite, helpful staff.
Two separate persons at work desk were very helpful, polite, clear and detailed in their explanations and in offering options. My car issue was solved quickly and at low cost.
Customer service is great and no delay in getting service done.
To be honest, I have brought current and previous vehicles to many different shops in the past and I totally trust that Lex Brodies will do the work correctly the first time and they will stand by their work. I also buy all of my tires from them without shopping around because I feel that they will give me a fair price. I could go to someplace like Costco for cheaper tires but, again, I like Lex Brodie's service and I know I can always bring my tire back to them and they will fix it for free if it is repairable - and I trust them if they tell me that they cannot repair it and I know they will give me a fair credit for the tire that was damaged (if it was fairly new).
Good friendly service and I trust the integrity of the company.
Good friendly customer service.
My rating would have been higher but a tire was flat when I got my car back come to find out there was a nail in it.
Customer service was great.
I like that I can make appointments, free wifi and coffee, and great customer service.
Friendly, fast service.
They have really good customer service and are efficient.
They fixed my problem the same day.
I've had great experiences at Lex Brodie's Kaneohe in he past, and feel my recent experience was not indicative of the usual quality of service, hence I'll give them the benefit of the doubt. I don't know if this problem is related to new management at this location or new mechanics, but really needs to be addressed. The problem with the alignment (2 times) could be due to either operator error or the machine needs to be re-calibrated. The problem with the oil pan gasket was carelessness in my opinion.
Very good people.
Great service, personal attention, local staff.
Service rep was very helpful. This is important for customer service.
Convenient, excellent service.
This experience was well handled but have had some sub-par experience in the past. Also I didn't know they would be using an aftermarket part till I picked up the car and reviewed the receipt.
They are efficient, offer a decent price, and are reliable.
Prompt, courteous, reasonably price and spot on service.
Tire alignment was way over priced. Safety check guidelines too strict. I've had stickers on my car windows for the past 5 years, not obstructing any views, and not once did a safety officer tell me I had to remove them. But when I come to Lex Brodies in Kaneohe they informed me they needed to be removed.
Great customer service and fast too.
The excellent service!
They didn't do what they said they would and they did not repair the things that they said they had. I have paid thousands of dollars and the car is still broken. The mechanic finally said he didn't even know what was wrong with my car but he did not refund my money.
Great service quick service and helpful personal.
I was treated very well and very professionally the customer service was good!
I was taken care, the lady manager (or sales person) helped me very much. I always did service and bought tires for my 3 trucks I have only one now. I just purchased 4 tires 60 days ago sold that truck got a now one. I will remain customer at their location.
Quick and friendly service; partnership with AAA; close to home.
Asked for price estimate on additional work. Was not provided.
They met my expectations.
Always providing excellent customer service!
Very customer-oriented service; good explanations and friendly approach.