Lex Brodie's Tire, Brake & Service Company-Aiea

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scottwilliams@lexbrodies.com
98 115 Kamehameha Hwy
Aiea, HI 96701 USA
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OPEN NOW
T
7:00am to 6:00pm
OPEN NOW
F
7:00am to 6:00pm
T
7:00am to 6:00pm
S
7:00am to 5:00pm
W
7:00am to 6:00pm
Su
9:00am to 4:00pm
Th
7:00am to 6:00pm
M
7:00am to 6:00pm
Call now:
(808) 518-2769
65 Verified Reviews

Auto Repair Experience

  • Keith Kobayashi, Manager
  • Established 2004
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 60 Years of Car Repair Experience
RepairPal Scorecard

The Aiea location of Lex Brodie's Tire Company strives to stay on top of the latest automotive technologies and provide the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “outstanding”, “courteous”, "professional", “friendly”, and “knowledgeable”. This location features a team of whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, early bird drop off, Weekend business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Keith Kobayashi, Manager
  • Established 2004
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 60 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Service Guarantee
  • Wireless Internet

Affiliations

  • iATN

Message from the Shop

Aloha! Please considerer Lex Brodie's for your tire, brake repair and auto service & repairs needs. We have "Lex Appeal!". "Lex Appeal" is the confidence you receive by allowing us to serve you today as well as standing behind our services and products in the future. Lex Brodie's received the very first International BBB Award for "Excellence in Customer Care" which was open to all businesses in USA and Canada (a fortune 100 company came in 2nd behind Lex Brodie's!). Founded in Hawaii in 1961, we are Hawaii's tire experts with over 53 years of experience serving Hawaii drivers. We are also more than Tires! We are "Like Your Family Dr for Your Car" and "Your Alternative to the Dealer for Most of your Cars Service Needs." We have been voted Honolulu's Best for Auto Repair 5 year in a row. Lex Brodie's offers a Fixed Forever Warranty on most of their auto repair services and provides a Lifetime Tire Service Package on tires purchased and installed with us.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

65 Verified Reviews
by - Verified Customer November 04, 2015

They were courteous, friendly and knowledgeable.

by - Verified Customer November 03, 2015

Terrific customer service from service personnel.

by - Verified Customer November 02, 2015

Employees were courteous and service was done well and quick.

by - Verified Customer October 31, 2015

Quality service. Good warranties.

by - Verified Customer October 31, 2015

They were great.

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by - Verified Customer October 31, 2015

My last visit I had a rude employee.

by - Verified Customer October 30, 2015

All the Staff are always courteous and helpful.

by - Verified Customer October 30, 2015

I have been a loyal customer since 1974!!

by - Verified Customer October 29, 2015

Great customer service.

by - Verified Customer October 28, 2015

They diagnosed the problem and repaired it correctly the first time.

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by - Verified Customer October 28, 2015

The on duty Manager and her sales team, at the time, treated me in such a way that I felt like a family member.

by - Verified Customer October 28, 2015

Great service, they answered all my questions.

by October 28, 2015

Check in people are personable. I took my car in to have the idle checked because the car's engine seemed to be idling kinda "shaky". Since I had to leave my car there for a while, I was offered a loaner which I took. I was told that I needed to have the air filter changed so I said okay. Later when I picked up my car I was told that I may need to have something done regarding the engine block, etc which I really don't understand. This may run maybe around $2400. They said they had to do a diagnostic check which I okayed. Does the idling have to have a diagnostic check done? I did not take my car back but had it checked elsewhere. A mechanic looked under the hood and said the two fans were not working. He had me turn on the air conditioner & sure enough, they were both inoperative. He changed those fans & my car is running fine now. Perhaps because I am a woman & don't understand much about cars, this left me wondering. I drove home & later in the afternoon I got a call from a mechanic from Lex Brodie's shop saying they forgot to put the oil cap back on my car so they drove to my house to put it on my car. This experience makes me leery about going back to this shop. Everyone tells me their "tire experience" was great so I may come back to have new tires put on but I don't think I want my engine worked on.

by - Verified Customer October 27, 2015

Appointment availability was plentiful. Service was fast/quick with a smile! Price for affordable and fair.

by October 26, 2015

Customer service is always excellent and they are helpful, courteous, and patient.

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by - Verified Customer October 25, 2015

All workers are friendly they do there best to accommodate you.

by - Verified Customer October 24, 2015

I was sitting right in the waiting area and the staff called the old owner of the vehicle to come pick it up. When my wife called because it had been hours and I had not returned with the repaired vehicle which they said I was not there and I did not hear anyone even call my name over the speaker. I was an awful experience and the cost was too much. No more will I ever ever go back to Lex Brodie.

by - Verified Customer October 23, 2015

Courteous service reps; quick service.

by - Verified Customer October 23, 2015

Friendly service and helpful people.

by October 23, 2015

The people there are very friendly and I always get good service.

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by - Verified Customer October 22, 2015

Service person was prompt, courteous and most importantly helped me find best tire at best price.

by October 22, 2015

The contact person very helpful, knowledgeable and provided followup calls with status, etc.

by - Verified Customer October 21, 2015

Staff was very courteous and helpful even when they are busy.

by October 20, 2015

Very friendly and courteous.

by - Verified Customer October 18, 2015

Very comfortable waiting area and the staff was very helpful and friendly.

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by October 18, 2015

Very friendly and knowledgeable.

by October 18, 2015

The website can sometimes be a little difficult to work with when scheduling an appointment, but when you get to the shop, they are able to pull the info right up with no hassles. They are also more than happy to answer questions about the services.

by - Verified Customer October 18, 2015

Good service.

by - Verified Customer October 17, 2015

The service was prompt, courteous, and thorough.

by - Verified Customer March 30, 2015

Staff is great as is the service.

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by - Verified Customer March 29, 2015

I have been to a lot of service stations for tires & car tune ups. I always leave with the feeling like I just got ripped off. I've been to the Aiea Lex Brodie's 3 times now and every single visit has been a really good one. They tell me what's wrong with my tires and show me the problem. The staff is always cheerful and helpful which is a big plus for me!!! Biggest plus is I'm not waiting in a small waiting room and my car has always been ready in a timely matter.

by - Verified Customer March 29, 2015

Service is good, friendly and very helpful.

by - Verified Customer March 29, 2015

Excellent service, good price, very courteous. They go above and beyond.

by - Verified Customer March 29, 2015

Friendly, great service, trustworthy.

by - Verified Customer March 29, 2015

Super crew.

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by - Verified Customer March 27, 2015

They were the only people with the tires I was looking for and they had a good price but they failed to check that my wheel weights were gone so I had to come back to have it fixed and re-balanced but they did do a good job.

by - Verified Customer March 25, 2015

Excellent service staff and very professional.

by March 24, 2015

Great service but a cost was a factor in the score.

by - Verified Customer March 23, 2015

I have always received excellent service and repair from Lex Brodie's throughout the years. Customer service is exceptional with caring employees like Lei and Chelsea. They make you feel welcome and sincerely appreciate your business.

by - Verified Customer March 23, 2015

The tires I needed were on stock only at Lex Brodies after trying both Sams club and Costco.

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by - Verified Customer March 22, 2015

Quick and prompt service.

by - Verified Customer March 22, 2015

The staff there is prompt, friendly, courteous and the job gets done and right in a timely manner! Thank you!

by - Verified Customer March 22, 2015

Repeat trouble with transmission oil leak, took it in several times before proper fix. Indicator pointer on steering column not indexed properly. Pointer not centered on drive to indicate properly in gear. Towed in by AAA four times for not starting. On fourth tow, no start, battery was replaced. After battery replace, car no start, three weeks after replacement...Aiea Post Office. Waited approx. half hour to let car cool down and after several attempts at starting, finally started.

by - Verified Customer March 18, 2015

Best Customer service, all work that was requested was completed on time.

by - Verified Customer March 17, 2015

Outstanding customer service.

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by - Verified Customer March 17, 2015

Good service.

by - Verified Customer March 13, 2015

Great service.

by March 13, 2015

My service took three weeks to complete.

by - Verified Customer March 12, 2015

Lex Bordie's is very helpful and willing to offer services and makes me feel appreciated and welcomed. The Pearl City personnel are very nice, friendly, approachable, knowledgeable, and understanding.

by - Verified Customer March 10, 2015

The most friendly service I have ever had and employees were very helpful and informative.

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by - Verified Customer March 09, 2015

They are always helpful and friendly at the front desk and usually the estimated wait time they give you is pretty accurate.

by - Verified Customer March 08, 2015

You were friendly. Knowledgeable about the service and gave advice on what could help with your car.

by - Verified Customer March 07, 2015

Barney is the one we usually work with; we understand he was at the downtown location. Barney was our go to person at Lex Brodie's; he's so experienced, we understand and trust him in what needs to be done with the cars we bring in. In his absence, Rolando is most experienced and his attention to detail made us very comfortable to trust his judgment to recommend the repairs to make the car safe to drive again. We will seek the advice of Rolando. Great that your company has very competent managers who are proud of where they work and are trustworthy.

by - Verified Customer March 06, 2015

Generally Lex Brodie has been servicing my car for regular maintenance and tire check-up, rotation and wheel alignment. Always, they have been cordial, friendly, and proficient in keeping my car well run. The manager by the name of Barney Grieggs is super. When he is there, the service is excellent and he never fails to find the problem and correct it without further problem. We thank Lex Brodie that they take good care of our cars. Mahalo

by March 06, 2015

Friendly service.

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by - Verified Customer March 05, 2015

I needed to pick up my daughter from school, and had about 2.5 hours to get 2 front tires and an alignment done. It was completed within the time frame given.

by March 05, 2015

Knowledgeable, friendly, helpful staff.

by - Verified Customer March 04, 2015

Friendly staff. Excellent service.

by - Verified Customer March 03, 2015

They are very friendle there....They give personalized attention, always.

by March 01, 2015

Courteous service.

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by - Verified Customer March 01, 2015

Great service, excellent loyalty program.

by March 01, 2015

The only reason it's not a 10 is because it can get pretty busy and the wait times can tend to get ridiculous

by - Verified Customer February 28, 2015

I been there recently, as usual the service was more then what I expected. Very friendly employees.

by - Verified Customer February 28, 2015

They are very good and treat customers well.

1 verified customer did not leave comments but provided this rating:
by 1 verified reviewer
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