They were courteous, friendly and knowledgeable.
Terrific customer service from service personnel.
Employees were courteous and service was done well and quick.
They were great.
My last visit I had a rude employee.
Quality service. Good warranties.
All the Staff are always courteous and helpful.
I have been a loyal customer since 1974!!
Great customer service.
They diagnosed the problem and repaired it correctly the first time.
Great service, they answered all my questions.
The on duty Manager and her sales team, at the time, treated me in such a way that I felt like a family member.
Check in people are personable. I took my car in to have the idle checked because the car's engine seemed to be idling kinda "shaky". Since I had to leave my car there for a while, I was offered a loaner which I took. I was told that I needed to have the air filter changed so I said okay. Later when I picked up my car I was told that I may need to have something done regarding the engine block, etc which I really don't understand. This may run maybe around $2400. They said they had to do a diagnostic check which I okayed. Does the idling have to have a diagnostic check done? I did not take my car back but had it checked elsewhere. A mechanic looked under the hood and said the two fans were not working. He had me turn on the air conditioner & sure enough, they were both inoperative. He changed those fans & my car is running fine now. Perhaps because I am a woman & don't understand much about cars, this left me wondering. I drove home & later in the afternoon I got a call from a mechanic from Lex Brodie's shop saying they forgot to put the oil cap back on my car so they drove to my house to put it on my car. This experience makes me leery about going back to this shop. Everyone tells me their "tire experience" was great so I may come back to have new tires put on but I don't think I want my engine worked on.
Appointment availability was plentiful. Service was fast/quick with a smile! Price for affordable and fair.
Customer service is always excellent and they are helpful, courteous, and patient.
All workers are friendly they do there best to accommodate you.
I was sitting right in the waiting area and the staff called the old owner of the vehicle to come pick it up. When my wife called because it had been hours and I had not returned with the repaired vehicle which they said I was not there and I did not hear anyone even call my name over the speaker. I was an awful experience and the cost was too much. No more will I ever ever go back to Lex Brodie.
The people there are very friendly and I always get good service.
Courteous service reps; quick service.
Friendly service and helpful people.
Service person was prompt, courteous and most importantly helped me find best tire at best price.
The contact person very helpful, knowledgeable and provided followup calls with status, etc.
Staff was very courteous and helpful even when they are busy.
Very friendly and courteous.
Very comfortable waiting area and the staff was very helpful and friendly.
Very friendly and knowledgeable.
The website can sometimes be a little difficult to work with when scheduling an appointment, but when you get to the shop, they are able to pull the info right up with no hassles. They are also more than happy to answer questions about the services.
The service was prompt, courteous, and thorough.
Staff is great as is the service.
I have been to a lot of service stations for tires & car tune ups. I always leave with the feeling like I just got ripped off. I've been to the Aiea Lex Brodie's 3 times now and every single visit has been a really good one. They tell me what's wrong with my tires and show me the problem. The staff is always cheerful and helpful which is a big plus for me!!! Biggest plus is I'm not waiting in a small waiting room and my car has always been ready in a timely matter.
Service is good, friendly and very helpful.
Excellent service, good price, very courteous. They go above and beyond.
Friendly, great service, trustworthy.
They were the only people with the tires I was looking for and they had a good price but they failed to check that my wheel weights were gone so I had to come back to have it fixed and re-balanced but they did do a good job.
Excellent service staff and very professional.
Great service but a cost was a factor in the score.
The tires I needed were on stock only at Lex Brodies after trying both Sams club and Costco.
I have always received excellent service and repair from Lex Brodie's throughout the years. Customer service is exceptional with caring employees like Lei and Chelsea. They make you feel welcome and sincerely appreciate your business.
Quick and prompt service.
Repeat trouble with transmission oil leak, took it in several times before proper fix. Indicator pointer on steering column not indexed properly. Pointer not centered on drive to indicate properly in gear. Towed in by AAA four times for not starting. On fourth tow, no start, battery was replaced. After battery replace, car no start, three weeks after replacement...Aiea Post Office. Waited approx. half hour to let car cool down and after several attempts at starting, finally started.
The staff there is prompt, friendly, courteous and the job gets done and right in a timely manner! Thank you!
Best Customer service, all work that was requested was completed on time.
Outstanding customer service.
My service took three weeks to complete.
Lex Bordie's is very helpful and willing to offer services and makes me feel appreciated and welcomed. The Pearl City personnel are very nice, friendly, approachable, knowledgeable, and understanding.
The most friendly service I have ever had and employees were very helpful and informative.
They are always helpful and friendly at the front desk and usually the estimated wait time they give you is pretty accurate.
You were friendly. Knowledgeable about the service and gave advice on what could help with your car.
Barney is the one we usually work with; we understand he was at the downtown location. Barney was our go to person at Lex Brodie's; he's so experienced, we understand and trust him in what needs to be done with the cars we bring in. In his absence, Rolando is most experienced and his attention to detail made us very comfortable to trust his judgment to recommend the repairs to make the car safe to drive again. We will seek the advice of Rolando. Great that your company has very competent managers who are proud of where they work and are trustworthy.
Generally Lex Brodie has been servicing my car for regular maintenance and tire check-up, rotation and wheel alignment. Always, they have been cordial, friendly, and proficient in keeping my car well run. The manager by the name of Barney Grieggs is super. When he is there, the service is excellent and he never fails to find the problem and correct it without further problem. We thank Lex Brodie that they take good care of our cars. Mahalo
I needed to pick up my daughter from school, and had about 2.5 hours to get 2 front tires and an alignment done. It was completed within the time frame given.
Knowledgeable, friendly, helpful staff.
Friendly staff. Excellent service.
They are very friendle there....They give personalized attention, always.
Great service, excellent loyalty program.
The only reason it's not a 10 is because it can get pretty busy and the wait times can tend to get ridiculous
I been there recently, as usual the service was more then what I expected. Very friendly employees.
They are very good and treat customers well.