Lee Myles Auto Care & Transmissions

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LancasterAve@LeeMyles.com
914 Fern Ave
Reading, PA 19607 USA
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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8:00am to 5:00pm
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8:00am to 5:00pm
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9:00am to 12:00pm
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8:00am to 5:00pm
Su
Closed
Th
8:00am to 5:00pm
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8:00am to 5:00pm
Call now:
(610) 850-0314
25 Verified Reviews

Auto Repair Experience

  • Jodi & Darren Knepper, Owners
  • Established 2007
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 61 Years of Car Repair Experience
RepairPal Scorecard

The Reading location of Lee Myles Transmissions & Auto Care has been serving the local community since 2007. This location features an experienced and well-trained team of automotive professionals including and ASE Certified Master. They are well equipped to handle repairs ranging from minor and major mechanical repairs, to check engine light diagnoses and repair, to transmission service and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Recent customers describe this team to us as “excellent”, “honest”, “reliable”, and “knowledgeable”. A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Jodi & Darren Knepper, Owners
  • Established 2007
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 61 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Vehicle Detailing
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • NAPA
  • iATN

Message from the Shop

Looking for "hassle-free" automotive repair or transmission service? You've found it! At Lee Myles Transmissions, we've built our outstanding reputation by taking amazing care of our customers and making sure they are consistently provided with an honest, informative and hassle-free automotive repair service experience.

We're about SOLVING your transportation problems quickly, conveniently, and at a fair price!

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

25 Verified Reviews
by - Verified Customer November 02, 2015

Excellent service.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks, Debrah! We appreciate the thumbs-up!

by October 26, 2015

They were not exceptional. They were more expensive than the dealer.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

We're so disappointed that we seem to have missed the mark during your last visit. We'd like to follow up if possible - we're always looking for ways to fine-tune what we do and would consider it a genuine favor if you'd be willing to have a conversation about your experience. Because your review was posted anonymously, we aren't able to give you a call, but reach out to us any time.
Best Regards,
Jodi & Darren

by - Verified Customer October 21, 2015

Fast and friendly service.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Awesomesauce! Did you know that one of the top 3 issues people have with an auto repair shop is that their "car was not done when promised"? So glad we were able to impress with speedy service. Thanks sincerely for taking the time to rate our team.

by - Verified Customer October 20, 2015

The service is great, Jodi and Darren are honest and good to work with.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks Nicole! We think you're a peach, too. The Odyssey & Lexus both have lots of life in them, thanks to you & Mike keeping them regularly maintained. Good job, You! See you next time.

by - Verified Customer October 19, 2015

They were friendly and service was quick.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Great feedback! Thanks!

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by - Verified Customer October 16, 2015

I've been a long time customer. They are very customer focus and go out of their way to make any repair a smooth transition.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

One of our most loyal customers... Going on what - 10 or 12 years? We appreciate your taking the time to give the guys a pat on the back. You know if means a lot to them to know they're knocking it out of the park.

by - Verified Customer October 12, 2015

They are upfront and honest. It's nice to feel your not being taken for a ride. Would recommend to anyone who needs car maintenance.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Music to our ears! That's one of the biggest things our industry has to contend with - shady un-professionals who give auto repair a bad name. We've made it our mission to change all that. Thanks for noticing and for recommending our services.

by - Verified Customer October 12, 2015

Reliable and trustworthy.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks Darlene. We're really proud to have earned your trust!

by - Verified Customer October 10, 2015

I always have had a great experience with customer care and quality of work.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

That's great feedback, Andrew. Thanks especially for the shout-out to our customer service and quality repairs. We've been trying hard to spread the word that we're "the real deal." Thanks for helping with that!

by - Verified Customer October 07, 2015

Excellent Customer Service for my vehicle.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks Julie!

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by - Verified Customer September 30, 2015

They told me what they found. Fixed it. Showed me what they did afterwards. Smiled. They are very patient.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Transparency and good communication are how you earn customers' trust - at least that's our philosophy! Thanks for the great review and see you next time.

by - Verified Customer September 23, 2015

Extremely good service.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thank you, David. And you're an extremely good customer. :) Thanks for taking the time to review us.

by - Verified Customer September 21, 2015

Convenient, personable.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks, Sam. We like for folks to know they're dealing with "real people" who enjoy what they do and who care about making things as convenient as possible for them. Thanks for helping us spread the word!

by September 17, 2015

Good service.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks very much for taking the time to offer a review. We really do take pride in our team and love being able to share your great feedback with them!

by - Verified Customer September 17, 2015

The offer a loaner car option.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

So glad we were able to make it more convenient for you to get your repairs done, Paul. Thanks for helping us get the word out!

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by - Verified Customer September 16, 2015

Very unhappy with my last experience.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Wish there were a way to open this up to you for a re-review now that you & Brad have had a chance to speak about what happened.... An off day for us combined with an off day for you, and geesh, we just felt awful. So very glad we could get it worked out and were able to keep you in the Lee Myles Lancaster Ave family as a happy customer. We really appreciate your willingness to "unpack" the situation, so we could earn your trust and address some things with our team that will improve our customer service experience. Seriously - thank you. That's worth a lot.

by - Verified Customer September 02, 2015

From beginning to end they helped me, couldn't of asked for any better. Very knowledgeable and their in house warranty on the work I received is top notch.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks for the great review, Patrick! Yep, we you have an awesome team like ours, you can confidently stand behind your repairs with some of the best "no-hassle" warranties available in our industry. Thanks for the shout-out. :)

by September 01, 2015

Poor customer service. The gentleman's name was Gabe and he was very unprofessional.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

First, please accept our sincere apologies and our sincere thanks for letting us know about your unpleasant experience. Gabe was a Service Adviser here in early 2015, but is no longer with our company. I'd love to follow up on what happened during your visit, but because your review was posted anonymously, I'm not able to just give you a call. :/ Would you be willing to call in to help us understand if there's a blind spot we need to know about? If your situation was truly just an unfortunate personality concern, we're confident that you'll be uber-impressed with our current Service Adviser Brad. He worked for us years ago, fresh out of AutoTech School (and even at that time, we knew there was something special about him). He's spent several years in the field and now and he's come home again on the Service side of the business. Not only is he an incredibly knowledgeable Automotive Whiz Kid (we call him "Doogie Howser of Auto Repair" bcs of his baby-face), but he's just a genuinely likeable guy and great at explaining what's going on with your vehicle. We'd be honored if you'd consider giving us another chance to make a great impression. We're confident you'll be impressed.

by - Verified Customer August 24, 2015

Whenever my car needed service, I was sure they would do the job well at a fair price. Although I have now left the area, it will be a long time before I find someone to trust that well.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Bummer, Elizabeth. We hate to lose you! We hope you find a kick-butt repair shop wherever you've moved to. Give us a call if there's anything we can help with by phone, ok? We'll help if we can. Best Wishes in your new digs!

by - Verified Customer August 13, 2015

Great service!

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks Aimee! Much appreciated. :)

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by August 11, 2015

It took forever to get our car repaired, and we got contradictory answers that often seemed like they weren't telling the truth (i.e.- called at the end of business, told "it's out being test driven now, will be ready in the morning." when we called at lunch the next day, not having heard anything, was told the same thing. When we went to pick it up after being told it would be done by a certain time, it still wasn't done and we had to wait an hour to take our car home.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

We're so sorry to hear about this. Honesty is something we pride ourselves on and we are serious about doing quality checks on our repairs before we deliver the car back to our customers - So though we clearly dropped the ball on keeping you updated, we can confidently say the team was honestly road testing the car. Please accept our apologies for letting you down during this visit, and if you would contact us (we can't reach you bcs the review was posted anonymously), we'd really like to make it up to you. Your feedback helps us see the experience through our customers' eyes and do what we do even better. Thank you for your honest input.

by - Verified Customer July 20, 2015

The customer service is great.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks Thomas! We aim to please!

by - Verified Customer July 11, 2015

My service was everything you'd want it to be: considerate, timely, thorough, honest, and fair.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks so much, Melissa. Very kind. We're glad we were able to wow you. :)

by - Verified Customer July 08, 2015

The service is first class and the work was checked out before they turned my car back over to me.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks, Andrew. Quality Assurance is really important to us. We appreciate your taking the time to pat our team on the back. Hearing about your respect for their skills means so much to them, and we love having the chance to build up our guys. Thanks for taking the time!

by - Verified Customer June 20, 2015

I was made to feel very comfortable that my car was well taken care of.

Reply from Lee Myles Auto Care & Transmissions – by Lee Myles Lancaster Ave January 07, 2016

Thanks Deborah. So glad to we were able to reassure you that mechanics really can be "good guys," lol. We look forward to even more opportunities to earn your trust. See you next time!

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Up to $50 Off Repairs

Lee Myles Auto Care & Transmissions
914 Fern Ave
Reading, PA 19607

Details

Save on Labor Costs: $10 OFF repairs totaling $100+ in labor / $25 OFF repairs totaling $250+ in labor / $50 OFF repairs totaling $500+ in labor

1 coupon / visit. Not valid with other offers. Must present at vehicle dropoff.

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Expiration Date:

03/31/2017

Coupon data is provided by merchants. RepairPal does not guarantee and shall not be responsible for validity or accuracy of any information of the coupon. Coupon ID #1873

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