Very poor service. I bought a brand new 2011 Toyota Sienna. First time I took back for State and Emission inspection, I lost my owner card and the insurance card, so I have to re-apply a new one. The second time I took my car in for 30,000 service and State inspection. The mechanic removed my glove compartment to check the cabin filter. He did not installed them back. The cover laid on the floor, the dirty filter on my passenger seat. I called the manager, he said he was sorry and will relay this issue to the manager of customer relations and let him call me, but he never called. What I will do: 1/ I will file a complaint to the business bureau in Harrisburg. 2/ I will tell everyone not to buy and take their car to Lancaster Toyota because they are very very bad for service. 3/ I will make a complaint in the News paper and in the face book to let every to be aware of the B-A-D service in Lancaster Toyota.
I have always been very satisfied with the work they have done for me.
Your service program is the best that I have ever dealt with.
They have always serviced my vehicles good. I didn't have to wait long, and they do a good job. They just did an inspection. This was my fourth Toyota that I bought there.
Service was good but not perfect...they forgot to change a battery. They were asked to do... I had to remind them after I was called up to get the car..
There was a misunderstanding about something coming loose on the bottom of the car. We had to pay for the part. They were supposed to call us, and they never did. It's all taken care of now. The guy was very nice though.
The last time I made an appointment with Toyota, I used the online appointment system. I got an email confirmation of my appointment. When I got there, they had no record of my appointment and I had to wait even longer than normal.
Lancaster Toyota has always provided great service and they continue to provide great service!
Good service. They are fast. They have a clean, friendly place.
I have dealt with them for 25 years and I've always been satisfied with their service department.
Because it's friendly and courteous service.
Todd is a real good guy and so is Steve, the Service Manager I've been going there for years. Their new place is awesome. I'm getting ready to trade mine. This is my 3rd Tacoma. I'm getting another one.
Courteous staff, comfortable waiting area, speedy service
Cost for service can be a bit high
They were prompt and asked if I needed any other work done. I had no problems with them.
Great service; courteous & friendly staff, comfortable waiting area
I've used Lancaster Toyota for service for the last 10+ years and have not had any problems with their sevice, their prices or their willingness to explain what and why they recomend services. I have not had many instances of recommeded additions at Lancaster toyota (I tend to believe the auto repair industry tends to "push" extra (unneeded?) services).
It's in and out. It's average.
Good reliable quick service.
The service I received was exceptional. The facility is very user friendly and clean. The service I received was performed as promised and the service attend explained exactly what was done to my vehicle.
Because Lancaster Toyota does not stand behind and honor Toyota manufactered parts that are defective . They just wipe it off and tell you that there is no problem and it is normal for battery acid to leak all over the engine components and electrical panel in the engine bay of my 2011 Toyota Tundra . They say it's just venting and will not replace a defective Toyota manufactured part. So if i do not spend the money to replace the defective part myself my truck will be destroyed by battery acid damage.I will never reccomend Lancaster Toyota to anyone for a reliable service station .
Great service and reliable.
I just liked the service they provided. They are streamlined and well organized.
I always have very good service from them. I had a low blood sugar problem once when I was there and the gentleman bought me a snack so I could feel better. They go out of their way to help their customers.
They give you the best customer service, for a repair shop that's pretty good. Nice waiting area with plenty of space.
Efficient. Followed through with everything they told me they would do and cost was at or less than the estimate. If an issue was encountered requiring additional time/cost, the dealership contacted me first, provided an addendum to the original estimate and gave me the option to proceed. The surroundings are new, clean and comfortable. Should I not decide to wait on my vehicle, their shuttle service to my office was a "no-brainer."
It is convenient, people are there and clear and things happen as expected
I'm not satisfied with the recent service on my 1997 RAV4.
Not satisfied that my issue was properly resolved.
Staff very pleasant and professional, beautiful and comfortable waiting area
Fast and good service. Pleasant people.
They continued to follow-up until the original issue was properly resolved.
We had a front wheel problem which turned out to be they put the brake pads in backwards. Instead of changing the rotor and fixing they just turned the pads around. Now it still sounds terrible and you can feel the grinding in the gas pedal. Don't know if they will fix it correct the next time but I doubt it.
Lancaster Toyota could not diagnose an AC issue which was very evident to another repair establishment.
High quality service!
My first experience at the facility was beyond my expectations. The staff was very helpful and polite. They were able to help me as soon as I arrived for my appointment. The wait time wasn't stressful as the waiting area was big and comfortable.
The service is efficient, the staff is helpful and not pushy, the prices are high for some items.
This was the first time I had gone to LT in more than a decade. The problem I ran into was the same sort of situation that made me stop seeking their services. They have a habit of overcharging. And I mean by a significant margin.
Great Service Center
Friendly people good service
timely service, especially when our Sienna had an unexpected loss of power.
Fast, efficient, expert, informed service. No hassle, straightforward advice.
Performed the expected service as promised and on time; my inconvenience was minimal
Explination and charges for repairs was not clear.
I have been very pleased with the service at Toyota. So far, I feel they have been fair in taking care of the problems I have with my car and not doing work that my car does not require, which is very important to me. I know some garages look for problems to rack up more expense and I have not had that experience at Toyota..
Pricing is higher than other places.