RepairPal’s Comprehensive Evaluation
Assessment Summary
In addition to great customer service, as indicated by their outstanding Net Promoter Score, technician experience is the highlight of Laguna Niguel Auto Center. Their 5 technicians, 2 of whom are ASE Master Technicians, have over 90 years of combined experience servicing and repairing all makes and models. The great work performed by these technicians allows this Top Shop to stand behind all of their repairs with an outstanding 3-year/36,000 mile warranty.
Message from the Shop
Laguna Niguel Auto Center is a full service auto repair facility. We service all makes and models of vehicles. From minor services to major repairs and computer diagnostics, we are equipped and trained to service all your auto repair needs. Laguna Niguel Auto Center has been in business Serving the South County Communities for over 40 years. We are your dealership alternative and the home of the 3 year or 36,000 mile warranty on all repairs.
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Auto Makes We Service
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Quality Affiliations
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Specialties
| AC/Heating | Alignment | Check Engine Light | Diagnosis |
| Hybrid/Electric | Muffler & Exhaust | Oil Change & Lube | Scheduled Maintenance |
| Service & Repair | Tire Sales/Repair | Transmission Repair | Upholstery |
| Windshield/Glass |
Amenities
| AAA Member Discount | Car Delivery | Car Pickup/Dropoff | Car Wash |
| Coffee | Early Bird Dropoff | Free Inspection | Gas/Diesel |
| Heated Waiting Room | Loaner Car | Military Discount | Open Saturday |
| Parts/Accessories | Rental Car | Se Habla Espanol | Senior Discount |
| Service Guarantee | Shopping Nearby | Shuttle | Towing |
| Warranty Accepted | Wireless Internet |
Customer Reviews (16 reviews)
16 Sort by: Date | Helpful- Laguna Niguel Auto Center
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Laguna Niguel Auto Center
Allan - Verified Customer
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Laguna Niguel Auto Center
Bill - Verified Customer
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Laguna Niguel Auto Center
Craig - Verified Customer
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Laguna Niguel Auto Center
Robert - Verified Customer
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Laguna Niguel Auto Center
Don - Verified Customer
They just seem to care. They take a real personal side into repairing your car. They will tell you what they find and let you make decisions on what you want to repair. They make you feel like a person- not just someone who's dropping off a car. They understand that it is expensive to repair cars and they understand how important it is to get your car repaired correctly and get it back.
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Laguna Niguel Auto Center
Nan - Verified Customer
I like that they provide you with a loaner car if you need it. They recently have started staying open on Saturday mornings which I really appreciate because when it was just Monday through Friday, for those of who work, it was really difficult to be able to either drop the car off or pick it up during the weekdays so I really, really appreciate the extra Saturday hours. They have been my mechanic since 1994.
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Laguna Niguel Auto Center
Judy - Verified Customer
I was really pleased with the whole thing- the appearance, the location, the courtesy, the convenience, the treatment, the comfort of waiting room, the coffee and water and everything about it! There was a television there and magazines to read. It was very nice. There was a very nice, clean attractive restroom also.
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Laguna Niguel Auto Center
Steve - Verified Customer
I guess the only thing I would like to see is any way to confirm what the diagnosis was based on the diagnosis that they did that would show that the repair needed was in fact the one needed by the diagnosis- to confirm what the diagnosis was and that the repair was indeed what needed to be done to take care of the diagnosis. In other words to make sure that it's not some uneeded repair because there is no way to know that. They call you and they tell you "Hey, you need this and this" and if you're not there, you don't see the codes. You just assume that they're telling the truth, but who knows.
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Laguna Niguel Auto Center
Bob - Verified Customer
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Laguna Niguel Auto Center
Sherry - Verified Customer
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Laguna Niguel Auto Center
Bev - Verified Customer
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Laguna Niguel Auto Center
Gary - Verified Customer
- Laguna Niguel Auto Center
- Laguna Niguel Auto Center
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Laguna Niguel Auto Center
Sergio and Raul greeted me and made me feel welcomed. I told them I was driving to Las Vegas that weekend to watch my son in a basketball tournament. I just wanted everything looked over on my GMC Burb. They found that my AC had a leak. I didn't think my AC was working that well. No AC in Vegas in July? Not good. Raul advised me that my tires had some cracks and even though there was tread it could be a problem. He made it my decision and did not pressure me into new tires. I did get new tires and as I was driving by all of the chunks of other people's tires on I15 I drove with confidence. It seemed small at the time but Raul also said the driver's side wiper blade was worn. I had it fixed even though it was July in drought stricken California. I hit a downpour thunderstorm at Primm, NV. I probably would have had to wait it out if my wiper blades had not been replaced. I was cool as my AC worked great in the 110 degree temperature and I drove with confidence to and back home from Vegas. This was not my first visit to Laguna Niguel Auto Center. I am a customer of 10 years. From Day 1 they have treated me with great respect and honesty. I have trusted them with all of my cars, Dodge, Honda, Burb, Jetta, and Passat. The Honda went 130,000 miles before we gave it to our nephew. My wife drives the Jetta with over 125,000 miles. The Burb has 136,000 mile and the Passat only 25,000. Great service, great care, great guys. I do not know much about cars but I do know a lot about customer service and being a satisfied customer. I have only taken my cars to Laguna Niguel Auto Center since I found them 10 years ago except for the dealer warranty and recall notices.
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