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Ladysmith Tire & Auto

18031 Green Rd, Ruther Glen, VA 22546 Map & directions

Call Now: (804) 277-9938

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About Ladysmith Tire & Auto

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Ladysmith Tire & Auto was established in 2001 by AJ Johnson. AJ is a long time industry veteran who worked his way up the ranks and has over 30 years of experience. He has assembled a crew of experienced individuals who work hard to stay current with industry trends and technologies by attending ongoing training. This RepairPal Certified shop is capable of a wide range of repairs, and have some of the best alignment and tire equipment available. They offer a clean comfortable waiting area with wireless Internet as well as loaner vehicles, shuttle service, and early bird drop off. Our team found Ladysmith Tire & Auto to be an established capable repair facility and a good fit for our network.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Coffee Early Bird Dropoff Extended/Evening Hours
Financing Gas/Diesel Heated Waiting Room Open Saturday
Open Weekends Service Guarantee Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 19 verified reviews (20 total)

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Ladysmith Tire & Auto
Verified Customer
October 22, 2013

They are very thorough, they are very friendly people and they also do very good work and do their work in a timely manner.

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Ladysmith Tire & Auto
Verified Customer
October 22, 2013

They do good work and I have not had any problems with the work. He takes care of me.

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Ladysmith Tire & Auto
Verified Customer
October 21, 2013

I think they're great, but they're a little more on the expensive side. They seem like they know what they're doing and I don't have a problem with that. They seem good, like I said they are just a little expensive. I only take my car to them, so I guess I don't know if they truly are expensive, but that is how I feel about that.

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Ladysmith Tire & Auto
Verified Customer
October 19, 2013

I was there and they kept on lying over a thing they said they had finished but they had not.

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Ladysmith Tire & Auto
Verified Customer
October 18, 2013

They handled my tire situation quickly I was in and out in thirty minutes.

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Ladysmith Tire & Auto
Verified Customer
October 18, 2013

They are a fast, very professional service, and have great customer service.

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Ladysmith Tire & Auto
Verified Customer
October 17, 2013

They were friendly and they were very thorough. It was quick had it was done in a matter of minutes.

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Ladysmith Tire & Auto
Verified Customer
October 13, 2013

They were absolutely fantastic. I was stranded in Virginia, it was a blow out. I was pulling an RV and all my tires were logging and they were absolutely fantastic. The owner was absolutely wonderful, the work was absolutely wonderful. Like I said I was all alone and I'm 69 years old and they helped me out. They went beyond, believe me. They worked on it all night. When I get back to Rhode Island I will be writing them a letter. They were absolutely wonderful!

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Ladysmith Tire & Auto
Verified Customer
October 10, 2013

They were too expensive. My first choice was to take my car to the Nissan dealership in Richmond, Virginia but what I found is that the place was very expensive. It costs eighty dollars just for the diagnosis. We usually don't have that in Canada, I would say we pay the diagnosis if we don't get the car repaired there, but if the car is repaired in the same place, I shouldn't have to pay for anything as far the diagnosis is concerned because they charged me. The car was inside for three hours and they charged me one hundred and eighty-six dollars just for time, and they didn't do anything for two hours. They didn't do anything on the car, all they did was change the battery because they had to change the alternator, and anyways that's why I sort of found that I got ripped off a little.

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Ladysmith Tire & Auto
Verified Customer
October 10, 2013

They took care of me right away. The car was, let me say the alternator went, and they took care of me right away so I could continue on my way. They handled it in a professional manner. They're very professional, courteous, and they took care of my needs and took care of me right away. I'm an ACC master tech. I could fix the whole thing in a heartbeat, but I was stuck in a rainstorm with no tools.

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Ladysmith Tire & Auto
Verified Customer
October 09, 2013

They were very nice people. I told them what I needed but hoses were not put back and the problem was not fixed. I had to rent a car. I had to take the car back. I told him the hose was not connected and water was leaking into the car. He said that the hose should be like that. I called him and told him the floorboard was wet. He said that he would call me back and I have not heard from him. I am a mechanic's daughter and I am a race car driver. I have never seen a hose not connected. Winter is coming up and I still have a wet floorboard. It is like they took my money and forgot me.

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Ladysmith Tire & Auto
Verified Customer
October 09, 2013

They fixed the problem with my tire correctly and in a short amount of time.

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Ladysmith Tire & Auto
Verified Customer
October 08, 2013

I was treated with courtesy. I went in with a problem with a tire and the took care of it immediately.

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Ladysmith Tire & Auto
Verified Customer
October 05, 2013

The most important thing is that I can expect them to do the job correctly. They do their work professionally and on time.

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Ladysmith Tire & Auto
Verified Customer
October 04, 2013

They do a good job, he fixes what's wrong and is timely.

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Ladysmith Tire & Auto
Verified Customer
October 04, 2013

They provide good service but they are really expensive and I have been going there for years.

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Ladysmith Tire & Auto
Verified Customer
October 03, 2013

Everybody there is great. I have no problems with them at all. They know what they're doing and always keep me informed about my vehicle. I don't have anything bad to say about them.

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Ladysmith Tire & Auto
Verified Customer
September 23, 2013

The customer service was great. I had no complaints. I could easily understand what I was paying for.

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Ladysmith Tire & Auto
Verified Customer
September 21, 2013

I had a tire go flat on a Saturday afternoon. I drove by and they were open. They were very courteous and took care of me. They are very polite to their customers. They do excellent work. They will get you done so that nothing will happen when you get on the road. They are top of the line mechanics.

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Ladysmith Tire & Auto
April 09, 2014

I have used this shop for years. AJ and the staff are always helpful and fix the problem quick. Great people.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(804) 277-9938

Auto Repair Experience

  1. AJ Johnson, Owner
  2. Established 2001
  3. 4 Auto Repair Mechanics on Staff
  4. 89 Years of Car Repair Experience