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Kuno's Inc.

881 Douglas Ave, Redwood City, CA 94063 Map & directions

Call Now: (650) 227-9838

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About Kuno's Inc.

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
93
Tools & Equipment (?)
96
Customer Service (?)
96
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Kuno's has been serving the Redwood City community since 1979. This RepairPal Certified shop specializes in Acura, Honda, Toyota, Lexus, Scion, Nissan, Infinity, and Subaru. This specialization in terms of training and tools makes them a true dealer alternative. Kuno's features a very experienced team of professionals who are experts on the above models. They offer a 12-month / 12,000-mile warranty on repairs they perform, ranging from check engine light & computer diagnostics and repairs, to minor and major mechanical repairs, to tires and wheel alignment. A local shuttle service, shopping near by, early bird drop off, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

Japanese Auto Repair
Your Best Dealership Alternative
Redwood City Est 1979 ,650-368-7445
www.kunos.com

Auto Makes We Service

Acura Honda Infiniti
Lexus Nissan Scion
Subaru Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair

Amenities

Child Friendly Early Bird Dropoff Heated Waiting Room Parts/Accessories
Rental Car Senior Discount Service Guarantee Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews (25 total)

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Kuno's Inc.
Verified Customer
March 28, 2014

They are close to my home, always completes repairs on time and in budget. He communicates well, and my friends that recommended him still go to him.

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Kuno's Inc.
Verified Customer
March 25, 2014

The service is great, they know what their doing and the prices are good.

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Kuno's Inc.
Verified Customer
March 18, 2014

They are professional, they are extremely helpful and my car is running fine.

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Kuno's Inc.
Verified Customer
March 14, 2014

Trustworthy, fair priced, and they are punctual and timely. I've been going there for five or six years, and I just find that with what Ray recommends to have repaired, he always gives options and I never feel like he is pressuring anything. I feel like Ray is providing service, not just trying to get revenue for himself. He is in it so you will come back, and feel comfortable using him. He'll tell me how much he is paying for parts, and how much he is charging for labor, so it's transparent. When I look at the labor billing, it does not seem excessive, and seems proportional to what's being done.

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Kuno's Inc.
Verified Customer
March 14, 2014

We've gone there for many years, and we moved from the area. My husband went there, and he was fantastic. My husband passed away and I also had a Japanese car. When I passed a sign that said Kuno's I went oh my gosh that's where we used to go and I have been going ever since.

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Kuno's Inc.
Verified Customer
March 10, 2014

They are reliable, honest, and very clear in explaining what's wrong with the vehicles when we bring them in.

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Kuno's Inc.
Verified Customer
March 10, 2014

I've gone there for a number of years. I've always found them honest and straightforward. I've never had a problem with a misdiagnosis. I have a neighbor who has gone to him for much longer, and she goes to him exclusively. I've never had an issue with him, he's always right on the money.

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Kuno's Inc.
Verified Customer
March 07, 2014

They are very honest, reasonable service, and customer focused. Ray the owner is easy to go to and I have a lot of trust in what they tell me. I have recommended them which speaks for its self. They fixed my Subaru.

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Kuno's Inc.
Verified Customer
March 05, 2014

We have always had good luck with them and they always do a good job.

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Kuno's Inc.
Verified Customer
February 28, 2014

They are competent and they seem to know their stuff. They are not hesitant to recommend what really needs to be done and what is just optional, things that may be an issue in the future and I don't feel like they are selling me something that I don't need.

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Kuno's Inc.
Verified Customer
February 26, 2014

They're always very courteous, very knowledgeable, and give me good unbiased advice. I think the pricing is reasonable and I trust them.

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Kuno's Inc.
Verified Customer
February 24, 2014

Really wonderful people. Fast, convenient, polite. It is easy to make an appointment with them. Their business is near a bus line. They have a shuttle service and they will let you bring your car in later rather than just first thing in the morning, so if you need to take the kids in to school first then bring your car in to them you can.

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Kuno's Inc.
Verified Customer
February 20, 2014

We've been taking cars there for fifteen years, and we've had five cars. They've always been honest in their dealings and their repairs. It's got to be done, and I can count on them getting it done correctly.

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Kuno's Inc.
Verified Customer
February 17, 2014

Good service. Reasonable price. They let you know what they are going to do and don't charge you for little things. They are professional, reliable, on-time, and reliable.

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Kuno's Inc.
Verified Customer
February 14, 2014

They always take care of any problem I have, accommodate my schedule, and have a family-like atmosphere. They remember you, and the problems you have with your car. They have fair price, good work, everything, you name it!

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Kuno's Inc.
Verified Customer
February 14, 2014

First of all, it's an independent shop, and Ray is very good with you about explaining questions. They keep a record in their computer, so you always know what's been done. When you take the car in for a regular check up, if there is something else that needs to be done they call you first, and let you know how much they estimate it would be. They don't give you unnecessary repairs, only what is required or actually has a problem.

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Kuno's Inc.
Verified Customer
February 13, 2014

I get high quality excellent work there. I get a quick review ahead of time of problems and things he runs into, and personal service. He does not talk to you like an idiot; he can address your questions and explain them excellently. His prices compared to a dealer are better, the dealer's prices are higher, much higher. I worked on cars myself for many years, and I can recognize that he does an excellent job. He's very reasonable, confident.

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Kuno's Inc.
Verified Customer
February 12, 2014

The mechanic there did a very good job on my car, very efficient. I liked that. The mechanic, I think his name was Ray, he went above and beyond the call of duty.

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Kuno's Inc.
Verified Customer
February 10, 2014

They did two jobs for me but I cannot verify that he did the work he said he did. They replaced my timing belt and my water pump, but since I haven't taken it to another shop I can't verify whether he did the work correctly or not.

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Kuno's Inc.
Verified Customer
February 05, 2014

They do the work on time and they do a great job.

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Kuno's Inc.
Verified Customer
February 03, 2014

I've been using them for years and never had a problem.

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Kuno's Inc.
Verified Customer
January 30, 2014

I have always found their work very reliable, charges very reasonable, and they're on time. They're convenient. They'll give you a ride back home when you bring your car back in.

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Kuno's Inc.
November 03, 2010

Have used Kuno's for years, very satisfied. Honest.

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2 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(650) 227-9838

Auto Repair Experience

  1. Minh Tu, Owner
  2. Established 1979
  3. 3 Auto Repair Mechanics on Staff
  4. 65 Years of Car Repair Experience