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Kirkwood Auto Center

4913 Kirkwood Hwy, Wilmington, DE 19808 Map & directions

Call Now: (302) 416-6063

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About Kirkwood Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
100
Tools & Equipment (?)
91
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Kirkwood Auto Center is a highly qualified automotive repair faculty that employs an experienced staff that makes sure they are up to date on the latest technology by attending consistent ongoing training. Some of the most recent training includes classes on hybrid vehicle service and repair, transmission diagnosis and repair, as well as suspension and alignment classes. This training, coupled with the necessary automotive tools and computer diagnostic equipment help enable this location to provide repairs that range from check engine light diagnosis and repair, to minor and major mechanical repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. The work completed at this location is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, loaner vehicles, Saturday hours, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Message from the Shop

All of our technicians work with a goal of fixing your vehicle properly on the first visit. Stop in and see for yourself why our friendly and knowledgeable staff consistently receive AAA's highest rating for customer satisfaction. Kirkwood Auto Center is conveniently located west of the Route 7 and Kirkwood Highway intersection. We offer free shuttle service to the local area.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair

Amenities

Child Friendly Coffee Early Bird Dropoff Extended/Evening Hours
Heated Waiting Room Loaner Car Open Weekends Service Guarantee
Shopping Nearby Shuttle Towing Wireless Internet

Customer Reviews 42 verified reviews

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Kirkwood Auto Center
Verified Customer

Many years of experience with this facility has been totally satisfactory. I have confidence that they do the job right.

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Kirkwood Auto Center
Verified Customer

The service was exactly what I expected.

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Kirkwood Auto Center
Verified Customer

They know what they're doing - they fix it right the first time.

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Kirkwood Auto Center
Verified Customer

Great job on the vehicle and very helpful staff.

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Kirkwood Auto Center
Verified Customer

Good service from the service consultant, and I like their ability and expertise to service my car.

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Kirkwood Auto Center
Verified Customer

I believe that there always is room for improvement but overall I'm very pleased with the personnel and the work done.

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Kirkwood Auto Center
Verified Customer

Good, honest service and they value their customers and employees.

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Kirkwood Auto Center
Verified Customer

Good service.

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Kirkwood Auto Center
Verified Customer

Good service, fair prices.

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Kirkwood Auto Center
Verified Customer

Extremely professional and always willing to sit down with you to carefully explain reasons for work they might recommend.

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Kirkwood Auto Center
Verified Customer

Terrible best describes Kirkwood Auto.

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Kirkwood Auto Center
Verified Customer

I've been a customer a few times now. I have been impressed each time. Anytime my dealer recommends something, I come to Kirkwood Auto for a second opinion.

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Kirkwood Auto Center
Verified Customer

Great service!

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Kirkwood Auto Center
Verified Customer

I am satisfied with the work done and was treated well by staff.

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Kirkwood Auto Center
Verified Customer

Fast service and repairs well done. Did not get the feeling that the service reps were trying to sell unnecessary repairs

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Kirkwood Auto Center
Verified Customer

They provided a BUNCH of information before we had to commit to paying for services. Their list of recommended fixes was comprehensive, and... while we can't afford to come back in for a few weeks, we're able to budget to get back into the shop and get things taken care of.

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Kirkwood Auto Center
Verified Customer

I think that sometimes they are a little over zealous when saying things need to be done to the car. Whenever I go in for an oil change they will find something else that needs to be done. If I don't get the issue fixed sometimes I never hear about it again.

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Kirkwood Auto Center
Verified Customer

Everything went fast and easy, everyone I interacted with answered any questions I had.

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Kirkwood Auto Center
Verified Customer

Fast, courteous service.

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Kirkwood Auto Center
Verified Customer

Nobody is perfect.

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Kirkwood Auto Center
Verified Customer

Great service, great price. I myself was referred to KAC.

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Kirkwood Auto Center
Verified Customer

So far I have had good luck while dealing with Kirkwood Auto, great people to deal with.

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Kirkwood Auto Center
Verified Customer

People are friendly and knowledgeable and also do not try to take advance of me.

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Kirkwood Auto Center
Verified Customer

I had a great experience. They helped me get my car towed. Told me what was wrong without adding all the extra services at a reasonable price and time frame. Very friendly

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Kirkwood Auto Center
Verified Customer

Excellent and reasonably priced service.

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Kirkwood Auto Center
Verified Customer

Had an oil change and was quoted other work. Took for second opinion. The other mechanic asked when had oil changed as leaking (was not put on properly) and quoted 1/2 the price to fix the issue for my vehicle.

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Kirkwood Auto Center
Verified Customer

Good work, easy to deal with.

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Kirkwood Auto Center
Verified Customer

Kirkwood Auto has serviced my 2000 Subaru almost since I got it and keep it running like new.

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Kirkwood Auto Center
Verified Customer

I have come here for years. They are extremely good mechanics, very professional and have fair pricing.

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Kirkwood Auto Center
Verified Customer

We are pretty satisfied your service.

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Kirkwood Auto Center
Verified Customer

Recommendation with caveat on cost.

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Kirkwood Auto Center
Verified Customer

I have sent 2 vehicles (both daughters) there in the past month and have been very happy with everything so far!

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Kirkwood Auto Center
Verified Customer

They have always been up front with me and not tried to rip me off.

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Kirkwood Auto Center
Verified Customer

Kirkwood has always been a reliable and reasonable auto service center for me.They also bring things to my attention that I should keep an eye on.

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Kirkwood Auto Center
Verified Customer

Good work but it took too long for just an oil change.

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Kirkwood Auto Center
Verified Customer

Great service.

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Kirkwood Auto Center
Verified Customer

Good service.

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Kirkwood Auto Center
Verified Customer

They are usually the cheapest price.

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Kirkwood Auto Center
Verified Customer

The service was outstanding.

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Kirkwood Auto Center
Verified Customer

I was extremely happy with the speed and the "office" that they provide to their customers.

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Kirkwood Auto Center
Verified Customer

Honest, responsive service.

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Kirkwood Auto Center
Verified Customer

I already knew the problem, no one talked to me prior to driving my car around for 30 min... They then charged me for telling me what I already know instead of discussing what the process was ahead of time!

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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(302) 416-6063

Auto Repair Experience

  1. Norm Jones , Owner
  2. 9 Auto Repair Mechanics on Staff
  3. 1 ASE Certified Auto Technician
  4. 150 Years of Car Repair Experience