Kirkwood Auto Center

✓ RepairPal Certified
4913 Kirkwood Hwy
Wilmington, DE 19808
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CLOSED
CLOSED
W
7:00am to 6:00pm
Su
Closed
Th
7:00am to 6:00pm
M
7:00am to 6:00pm
F
7:00am to 6:00pm
T
7:00am to 6:00pm
S
Closed
Call now:
(302) 613-7119

Auto Repair Experience

  • Norm Jones , Owner
  • Established 1979
  • 9 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 150 Years of Car Repair Experience

Scorecard

Kirkwood Auto Center is a highly qualified automotive repair faculty that employs an experienced staff that makes sure they are up to date on the latest technology by attending consistent ongoing training. Some of the most recent training includes classes on hybrid vehicle service and repair, transmission diagnosis and repair, as well as suspension and alignment classes. This training, coupled with the necessary automotive tools and computer diagnostic equipment help enable this location to provide repairs that range from check engine light diagnosis and repair, to minor and major mechanical repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. The work completed at this location is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, loaner vehicles, Saturday hours, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Norm Jones , Owner
  • Established 1979
  • 9 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 150 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

All of our technicians work with a goal of fixing your vehicle properly on the first visit. Stop in and see for yourself why our friendly and knowledgeable staff consistently receive AAA's highest rating for customer satisfaction. Kirkwood Auto Center is conveniently located west of the Route 7 and Kirkwood Highway intersection. We offer free shuttle service to the local area.

ReviewsMap
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Overall Rating

42 Verified Reviews

Customer Reviews

Verified CustomerSeptember 26, 2014

I have sent 2 vehicles (both daughters) there in the past month and have been very happy with everything so far!

Verified CustomerSeptember 26, 2014

They provided a BUNCH of information before we had to commit to paying for services. Their list of recommended fixes was comprehensive, and... while we can't afford to come back in for a few weeks, we're able to budget to get back into the shop and get things taken care of.

September 25, 2014

Great service.

Verified CustomerSeptember 25, 2014

They have always been up front with me and not tried to rip me off.

Verified CustomerSeptember 25, 2014

Good service from the service consultant, and I like their ability and expertise to service my car.

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Verified CustomerSeptember 24, 2014

Good service.

Verified CustomerSeptember 24, 2014

I have come here for years. They are extremely good mechanics, very professional and have fair pricing.

September 24, 2014

I think that sometimes they are a little over zealous when saying things need to be done to the car. Whenever I go in for an oil change they will find something else that needs to be done. If I don't get the issue fixed sometimes I never hear about it again.

Verified CustomerSeptember 23, 2014

Excellent and reasonably priced service.

Verified CustomerSeptember 23, 2014

Extremely professional and always willing to sit down with you to carefully explain reasons for work they might recommend.

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September 22, 2014

I was extremely happy with the speed and the "office" that they provide to their customers.

Verified CustomerSeptember 22, 2014

Great service, great price. I myself was referred to KAC.

Verified CustomerSeptember 19, 2014

Great service!

Verified CustomerSeptember 19, 2014

Great job on the vehicle and very helpful staff.

Verified CustomerSeptember 19, 2014

Good work but it took too long for just an oil change.

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Verified CustomerSeptember 18, 2014

They are usually the cheapest price.

Verified CustomerSeptember 16, 2014

I already knew the problem, no one talked to me prior to driving my car around for 30 min... They then charged me for telling me what I already know instead of discussing what the process was ahead of time!

Verified CustomerSeptember 15, 2014

Kirkwood has always been a reliable and reasonable auto service center for me.They also bring things to my attention that I should keep an eye on.

Verified CustomerSeptember 15, 2014

Good service.

Verified CustomerSeptember 12, 2014

Fast, courteous service.

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Verified CustomerSeptember 11, 2014

Honest, responsive service.

Verified CustomerSeptember 11, 2014

Kirkwood Auto has serviced my 2000 Subaru almost since I got it and keep it running like new.

September 11, 2014

Recommendation with caveat on cost.

Verified CustomerSeptember 09, 2014

I had a great experience. They helped me get my car towed. Told me what was wrong without adding all the extra services at a reasonable price and time frame. Very friendly

Verified CustomerSeptember 09, 2014

Nobody is perfect.

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Verified CustomerSeptember 09, 2014

Fast service and repairs well done. Did not get the feeling that the service reps were trying to sell unnecessary repairs

Verified CustomerSeptember 09, 2014

People are friendly and knowledgeable and also do not try to take advance of me.

Verified CustomerSeptember 08, 2014

Everything went fast and easy, everyone I interacted with answered any questions I had.

Verified CustomerSeptember 05, 2014

Good work, easy to deal with.

Verified CustomerSeptember 04, 2014

Good service, fair prices.

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Verified CustomerSeptember 04, 2014

Had an oil change and was quoted other work. Took for second opinion. The other mechanic asked when had oil changed as leaking (was not put on properly) and quoted 1/2 the price to fix the issue for my vehicle.

September 04, 2014

Terrible best describes Kirkwood Auto.

Verified CustomerSeptember 03, 2014

Many years of experience with this facility has been totally satisfactory. I have confidence that they do the job right.

September 03, 2014

We are pretty satisfied your service.

Verified CustomerSeptember 03, 2014

I believe that there always is room for improvement but overall I'm very pleased with the personnel and the work done.

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Verified CustomerSeptember 02, 2014

I've been a customer a few times now. I have been impressed each time. Anytime my dealer recommends something, I come to Kirkwood Auto for a second opinion.

August 29, 2014

The service was outstanding.

Verified CustomerAugust 29, 2014

I am satisfied with the work done and was treated well by staff.

Verified CustomerAugust 28, 2014

They know what they're doing - they fix it right the first time.

Verified CustomerAugust 27, 2014

The service was exactly what I expected.

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Verified CustomerAugust 26, 2014

So far I have had good luck while dealing with Kirkwood Auto, great people to deal with.

August 26, 2014

Good, honest service and they value their customers and employees.

December 14, 2015

Avoid. Avoid. Avoid.

Over 20 yrs. of friends and family have been customers of Kirkwood Auto and in the last few years it has simply gone downhill. First, let's say that Brian the owner seems to be a nice guy and is very good at selling his services. What he is also good at is making money, so kudos to Brian. I'm sure he is a good guy but my experience with him was pretty shady :)

Our experience:

1. We took the 2003 neon over for a broken timing belt.
2. First estimate was over $4500 to replace the motor due to bent valves.
3. WE recommended replacing the head (obvious repair - google this and see 1000's of results) $398 for a full replacement cylinder head - cam & rocker arms installed. $118 for gasket kit and head bolts.
4. We were told by the first service rep that they couldn't do that BUT after Brian got involved, we were then told they COULD do that and they would buy a reconditioned head from their trusted/warrantied source.
5. The total cost NOW would be $2100 for timing belt, water pump and a cylinder head swap.
6. We wait 10 days to get the car back due to a "missing part"
7. In reviewing the parts list with a certified mechanic friend, he questions the $80 cam installation charge (the new head should have come with a new cam already installed?)
8. We contact Brian who tells us he bought a head off of eBay (what happened to the trusted source) that was damaged and needed work so it was sent to Aldermans for repair - ok that's weird why not return it?
9. We called Aldermans - they claim that they received our OLD cylinder head and they swapped the cam and lifters into a reconditioned head. - That's weird, where did the eBay head go?
10. We called Brian back and asked - he then admitted that no head was bought on eBay and that Aldermans did a head reconditioning job. SO why were we charged over $350 for the new head?
11. We were also charge over $300 for a head gasket kit and over $100 for a head bolt kit - Why so much?

Here's the best part- When we get the car back we discover it has broken motor mounts!! We take it back and Brian offers to fix 1 of the mounts so as to save us money (even though HIS mechanic told us that they are flat our broken) for $107. We fixed them in the driveway for $78 in under 45 mins.

We gave Brian a chance to explain himself and refund us - we would expect our money back for the phantom eBay part - but he stands by his service and we likely won't see the refund until we get to court

Again, I'm sure Brian is a good guy and maybe this one got away from him a bit - but I'm not gonna fund his adventures to the tune of over $650 when all he has to do is come clean and do what is right.

And don't forget to tell them how you feel here - http://emailtheboss.org/executives/norman-jones-brian-jones-owners-ceo-president-kirkwood-auto-center-email-address/

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