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Keystone Auto Center

12000 Firestone Blvd, Norwalk, CA 90650 Map & directions

Call Now: (562) 372-2127

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About Keystone Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability (?)
93
Tools & Equipment (?)
86
Customer Service (?)
99
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Keystone Auto Center was established in 2009 at the site of the old Keystone Ford dealership. This family owned business has all the comfort and conveniences of a dealership but the warmth and intimate feel of an old fashioned family business. Keystone Auto Center employs an experienced staff of professionals who spend a lot time keeping current on the latest automotive technology. They offer a wide range of repairs - From tires and wheel alignment to timing belt replacement and check engine light diagnosis. They also have a body shop onsite. This RepairPal Certified shop offers a 24-month / 24,000-mile warranty for your peace of mind. A clean comfortable waiting area with wireless Internet, local shuttle service, rental cars, and early bird drop off are all available for your convenience.

Message from the Shop

Keystone Auto Center, formerly Keystone Ford, is an independently owned family business that knows you want all the conveniences of a dealership but the reasonable pricing and customer service of an independent repair shop. Keystone Auto Center not only offers a wide range of automotive repair and maintenance service they house a quality body shop recognized by all the major insurance companies. They also feature an Enterprise office right at the facility for your convenience. Add all of this to a well versed/experienced service manager, service writer and ASE certified mechanics and you have the optimal choice for your automobile or truck's service needs in or near Norwalk.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Roadside Assistance Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Financing
Heated Waiting Room Open Saturday Open Weekends Parts/Accessories
Rental Car Se Habla Espanol Service Guarantee Shopping Nearby
Shuttle Towing Wireless Internet

Customer Reviews 20 verified reviews

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Keystone Auto Center
Verified Customer
June 13, 2013

I had my car towed there. I told them that the wiring to the fuel injector might be loose. He told me that it was the fuel injector, so he supposedly knows what he's doing. He fixed it. I ran it and went a few blocks and it stopped on me again and started doing the same thing that it was doing before. So I got in there and messed with the wires and it started up and was working just fine. He charged me 475 dollars and I don't think he even fixed the fuel pump like he said he did. I can't say if he did or if he didn't but I do know that he didn't fix the problem. So I said "screw it" and fixed it myself because I used to be a mechanic. I just didn't have the time.

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Keystone Auto Center
Verified Customer
June 11, 2013

The information they quoted me was wrong. When I got there it was a different price. They installed it incorrectly. I had to go back to get it fixed again and then they charged me.

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Keystone Auto Center
Verified Customer
October 03, 2013

The car broke down at first and we thought the alternator was dead. We went and bought the part and fixed it ourselves and fixed it in 45 minutes. Then when it broke again, they fixed it and it took them over 2 hours.

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Keystone Auto Center
Verified Customer
October 02, 2013

They were nice. They seemed like they were trying to find and fix the problem. The guy I talked to seemed like he knew what he was talking about.

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Keystone Auto Center
Verified Customer
October 02, 2013

They do good service. They are reliable. They are not like a regular dealership.

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Keystone Auto Center
Verified Customer
September 24, 2013

The service is good and they're quick. They seem to get on whatever they have to do really quickly. They always seem to find the problem and they get you out of there as soon as they can.

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Keystone Auto Center
Verified Customer
September 13, 2013

It's really simple. I went in there because my electrical system on my brake had stopped. Now, for some strange reason, the wire on the electrical system came out. I talked to him on the phone to see if he could un-jam the wire and he said that it was impossible and that could not be done so I had to replace the whole thing for 800 dollars. I asked him for the old part when he was done and he said that they didn't have the part anymore. I went to another shop and they had one, so I know for sure that he was lying to me. They told me that they could have fixed the part without completely replacing it. I went to them another time to fix one single part and they replaced three of the sensors instead of just one and I got another 1000 dollar bill. The sensors are supposed to last for more that 3600 miles without going out. What are the odds of all three going out at the same time?

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Keystone Auto Center
Verified Customer
September 13, 2013

Sometimes it takes too long to get your car back.

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Keystone Auto Center
Verified Customer
September 06, 2013

I have been pretty satisfied with them.

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Keystone Auto Center
Verified Customer
September 03, 2013

The service is done in a timely fashion. The repair got done quickly. The person that helped me was good. My car was vacuumed and cleaned when I got it.

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Keystone Auto Center
Verified Customer
August 12, 2013

They were very helpful. They were able to give me a reasonable price.

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Keystone Auto Center
Verified Customer
August 10, 2013

It is great customer service. It is great service. No problem.

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Keystone Auto Center
Verified Customer
August 01, 2013

They were really kind to me, and they understood the situation I was going through with my dad's car. They set up a payment plan with me even though it was on really short notice. The guy, even though he was going through family problems, got a hold of his staff and was able to set up payments for me. It was just really good customer service.

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Keystone Auto Center
Verified Customer
July 31, 2013

They're very reliable. I've had my car worked on by them ever since I got my car. They're really good. They're efficient and don't take very long to do the work.

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Keystone Auto Center
Verified Customer
July 11, 2013

They did everything perfect. Courteous, helpful, fair priced and great workmanship.

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Keystone Auto Center
Verified Customer
July 06, 2013

We never have had any problems with them. They are really great. They came highly recommended to us.

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Keystone Auto Center
Verified Customer
May 31, 2013

They are for the people. They sit down and talk to you. They let me know what I needed to have done. I appreciated that.

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Keystone Auto Center
Verified Customer
May 28, 2013

They did great work. It was done very quickly. They treated me well.

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Keystone Auto Center
Verified Customer
April 23, 2013

They are honest, courteous, and pretty fast. They did what I needed.

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Keystone Auto Center
Verified Customer
April 18, 2013

Their service is excellent. They had my car done in two weeks after the accident and I was pleased.

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Sat:8:00am to 12:00pm
Sun:CLOSED
Call Now:

(562) 372-2127

Auto Repair Experience

  1. Established 2009
  2. 3 Auto Repair Mechanics on Staff
  3. 2 ASE Certified Auto Technicians
  4. 81 Years of Car Repair Experience