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Steering wheel lock feature does not unlock... must turn wheel to allow key to turn. If you leave key in switch, it works fine.
Make sure there is no tension or resistance on the steering wheel when removing the key. If there is, such as wheels against a curb, the what you are currently doing is the correct method to turn the key.
Q&A > Chrysler > 2004 Chrysler Crossfire
Q&A > Chrysler > 2005 Chrysler Crossfire