Key stuck in ignition on 2006 Mercury Milan

The key is stuck in the ignition of my 2006 Mercury Milan. A person in a small local shop told me I need to have the "tumblers" replaced which would require the steering column be removed. He said I would need to take the car to the dealer. I wanted an estimate from RepairPal, but don't know what to enter into the repair category. Suggestions? I would also like to know what would cause this type of problem.

by in Dumas, AR on September 11, 2010
2 answers
ANSWER by on June 02, 2011
Happened to me, I had to put the car into neutral and the key came right out.
ANSWER by on September 08, 2014
If enough people call ford 1-866-436-7332 on the safety issue, maybe a recall will be granted.
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