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Kensington Auto Service

89 Harding St, Berlin, CT 06037 Map & directions

Call Now: (860) 756-5014

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About Kensington Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability
100
Tools & Equipment
88
Customer Service
97
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Kensington Auto Service has been providing Berlin and the surrounding area with quality automotive repairs for many years. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and state of the art diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “outstanding”, “affordable”, “knowledgeable”, “honest”, and “courteous”. Local shuttle service, rental cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jeep Kia
Land Rover Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Financing Free Multi-Point Safety Inspection
Heated Waiting Room Military Discount Open Saturday Parts/Accessories
Rental Car Senior Discount Service Guarantee Shopping Nearby
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews

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Kensington Auto Service
Verified Customer
April 13, 2015

I was satisfied with their work, they were done quickly and they did the work correctly. I showed up an hour early and asked them if they wanted me to come back at my scheduled time, they said "no they could fit me in." I didn't have to go home and come back and wait.

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Kensington Auto Service
Verified Customer
April 13, 2015

They were quick and they did simple work.

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Kensington Auto Service
Verified Customer
April 12, 2015

They were convenient, they seem to know what they are doing and they will work with you if you find a problem. They explain what is going on.

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Kensington Auto Service
Verified Customer
April 12, 2015

They were professional, timely and they charge fair prices.

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Kensington Auto Service
Verified Customer
April 12, 2015

They provided excellent customer service, they have flexible hours. They usually get to my car in a timely manner, they are very convenient because they also have Saturday hours.

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Kensington Auto Service
Verified Customer
April 10, 2015

I just like the service and they are friendly over there.

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Kensington Auto Service
Verified Customer
April 09, 2015

They are actually honest, they replaced a few parts on my last visit free of charge and they do great work.

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Kensington Auto Service
Verified Customer
April 08, 2015

It's a family run business. They do a very good job. A lot of my friends go there because they offer very good service. They're just a honest business, prices are fair and they will work with you to get your car done.

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Kensington Auto Service
Verified Customer
April 08, 2015

I thought the service was very good, they did all of the work I asked them to. They explain all of the work they do to make sure it is what you want.

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Kensington Auto Service
Verified Customer
April 07, 2015

Well I have found them to be convenient for me but I took my truck there it got fixed and then something went wrong a week later.

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Kensington Auto Service
Verified Customer
April 05, 2015

Their customer service is outstanding and they really care about their customers. They do whatever they can to make their services affordable.

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Kensington Auto Service
Verified Customer
April 03, 2015

Nice interactions with their customers, and they write up future repair suggestions in a report for future reference.

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Kensington Auto Service
Verified Customer
April 02, 2015

They are friendly, reliable, and accurate.

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Kensington Auto Service
Verified Customer
April 02, 2015

I got tires from them, I felt they were high quality and I felt their service is unmatched.

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Kensington Auto Service
Verified Customer
April 02, 2015

I think they do a good job, they offer you a ride back and forth while they work on your car. They seem to be good honest people.

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Kensington Auto Service
Verified Customer
March 31, 2015

They are very honest and do good work down there.

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Kensington Auto Service
Verified Customer
March 31, 2015

I have never had to bring a vehicle back to them, and they are very friendly.

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Kensington Auto Service
Verified Customer
March 27, 2015

They charge good prices, they are competent and they always do good work. I have always been satisfied with the services they provide.

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Kensington Auto Service
Verified Customer
March 23, 2015

They were friendly, knowledgeable, reasonably priced and they do all of their work in a timely manner.

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Kensington Auto Service
Verified Customer
March 23, 2015

They offer quick service, they are very reliable and their estimates are right on the money.

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Kensington Auto Service
Verified Customer
March 22, 2015

They do a good job but they are a little expensive, they charge a little to much for the work they do.

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Kensington Auto Service
Verified Customer
March 11, 2015

They are very timely and very respectful. The customer service was excellent.

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Kensington Auto Service
Verified Customer
March 10, 2015

They are very courteous, they know exactly what to do. If I have any issues they tell me to come in and they will fix it accordingly, Lenny is the best person I have had take care of my vehicle.

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Kensington Auto Service
Verified Customer
March 10, 2015

They are pretty honest with you and what needs to be done. I like those guys. I just like their customer service, they are very knowledgeable.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon:8:00am to 5:30pm
Tue:8:00am to 5:30pm
Wed:8:00am to 8:00pm
Thu:8:00am to 5:30pm
Fri:8:00am to 5:30pm
Sat:8:00am to 1:00pm
Sun:CLOSED
Call Now:

(860) 756-5014

Auto Repair Experience

  1. Lenny Tubbs , Owner
  2. 3 Auto Repair Mechanics on Staff
  3. 2 ASE Certified Auto Technicians
  4. 50 Years of Car Repair Experience