» » » Ken's Automotive Repair

Ken's Automotive Repair

1219 North College Avenue, Fort Collins, CO 80524 Map & directions

(970) 459-1977

Call Now: (970) 459-1977

See more real customer reviews

About Ken's Automotive Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
90
Technical Ability
100
Tools & Equipment
91
Customer Service
95
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

Our team found Ken's Muffler and Brakes to do a lot more then mufflers and brakes, they are a full service repair facility. Scott and Julie Melbye are the owners, and their daughter Kendall recently joined the crew. This Certified shop has the things we look for when choosing shops for our network. They value and employ ASE certified technicians, they provided them with ongoing training to keep up with current industry trends and technologies, they provide them with some of the best automotive tools and equipment available to professionally service your vehicle. Most repairs are backed up with a 24 month/24000 mile nationwide warranty. Scott and Julie are involved owners and Ken's Muffler and Brakes has been a member of the Fort Collins community since 1973.

Message from the Shop

We repair just about anything that needs attention on your vehicle. We also do trailer repair and hitches, and we build custom and performance exhaust. Featuring Magnaflow, Dynomax, Flowmaster and more.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Heated Waiting Room Open Saturday Parts/Accessories
Service Guarantee Shopping Nearby Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 16 verified reviews (17 total)

Sort by: Date | Helpful
Ken's Automotive Repair
Verified Customer
September 03, 2013

I went in to fix my muffler. My muffler was fine it just needed a piece of pipe and a couple of clamps. It was 80 dollars and I felt that was high priced. I was only there for 30 minutes so it was high for that time. Now there is a rattle in the muffler that I am not happy about. They were friendly and nice and everything, I just felt the prices were high. It looked like a nice place but money means a lot these days. Even an oil change was high priced.

Flag This
Ken's Automotive Repair
Verified Customer
September 03, 2013

I think they are honest and they make good repairs. They don't fix anything that isn't necessary. They only make the necessary repairs.

Flag This
Ken's Automotive Repair
Verified Customer
September 03, 2013

I didn't have any problems. They fixed the problem and I paid them. I had an appointment at 11 o'clock and I was in at 11:05. It was timely.

Flag This
Ken's Automotive Repair
Verified Customer
August 30, 2013

Good price and good service. I have been there a number of times and I just like them.

Flag This
Ken's Automotive Repair
Verified Customer
August 30, 2013

They did good work and didn't over charge me. They didn't find work that didn't need to be done.

Flag This
Ken's Automotive Repair
Verified Customer
August 30, 2013

They do good work there. Good customer service.

Flag This
Ken's Automotive Repair
Verified Customer
August 30, 2013

I wish they had talked to me about rotating my tires. I have a tire protection plan so I ended up paying for them to rotate my tires. They are very thorough and explained the work they had done.

Flag This
Ken's Automotive Repair
Verified Customer
August 29, 2013

Good service, good people, a friendly place to go. Oh, the prices are right.

Flag This
Ken's Automotive Repair
Verified Customer
August 27, 2013

Yes, they are absolutely very good down there. They are good people, have great service, and great repairs. Scott the owner is as good as it gets.

Flag This
Ken's Automotive Repair
Verified Customer
August 27, 2013

I like them. They do pretty good work.

Flag This
Ken's Automotive Repair
Verified Customer
August 26, 2013

I went in there with no appointment. I had an issue I was worried and upset about. There was a line there and they took the time to look at it to make sure I wasn't driving in danger. They took care of it then. They were good mechanics and the ladies in the front office were very friendly. I think that I was charged a fair amount.

Flag This
Ken's Automotive Repair
Verified Customer
August 26, 2013

Great quality and honest work. They stand by their word and there are no shenanigans.

Flag This
Ken's Automotive Repair
Verified Customer
August 24, 2013

They're honest. They do the work for the quote or under, and not over the quote. They don't charge you a higher price.

Flag This
Ken's Automotive Repair
Verified Customer
August 23, 2013

They were good, they contacted me well. They got it done when they said they would. And I think their prices are fair.

Flag This
Ken's Automotive Repair
Verified Customer
August 23, 2013

I have dealt with them several times and they have always done really good.

Flag This
Ken's Automotive Repair
Verified Customer
August 21, 2013

They are the only people in town I trust.

Flag This
Ken's Automotive Repair
March 25, 2015

Have taken my car here for a routine oil change and for more complex problems and would honestly never trust them again with anything beyond an oil change. After talking to other people who have used them they all agree that for mufflers and exhaust, they are one of the best. The problem is when you venture into other types of repairs that they just do not have the experience on. I was told I needed to change my power steering fluid the first time I went in for a regular oil change and decided to save the $150 they wanted for it, and did it on my own. No less than two days after I changed it, and took it back in for something else, they said I still needed to change it. No, I just changed it two days ago, you just saw from your records that it needed to be changed the last time so you said it still needed to be. I also was given a price for a repair that was over twice as much as multiple other shops I had called, and after getting the repair fixed at another shop, found out they were incorrect in what they thought the problem was and I would have been out almost $500 for something that did not need to be replaced. I also called and told them I needed the car looked at the next day because I was moving to another state and needed the car taken with me. I understand if you're busy and can't look at a vehicle the very next day, but I made it clear to them that if they couldn't, it was fine, I would go somewhere else because I HAD to have it done that day. They said bring it in and we'll look at it. I dropped it off shortly after 8am and 90 minutes before closing I had not heard anything so I called them, only to find out that it had not even been looked at yet. Overall I was quoted over $500 for something that was NOT wrong, I was told to replace a fluid I had replaced 48 hours prior, and I was told it would be looked at that day and was not looked at until I called in and checked in on it. I was then charged an inspection fee for them looking at the car. I know people who have taken their vehicle here and loved the service, but I will never go back.

Flag This
Get Directions to Ken's Automotive Repair
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Sat:8:00am to 3:00pm
Sun:CLOSED
Call Now:

(970) 459-1977

Auto Repair Experience

  1. Scott and Julie Melbye, Owners
  2. Established 1973
  3. 5 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 38 Years of Car Repair Experience