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Ken Towery's Auto Care #14

1350 South Broadway, Lexington, KY 40272

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Ken Towery's Auto Care #14
October 11, 2011

Had Cat Conv replaced in 2008.
After 22,000 the Converter went bad. Wife calls, "sorry but it's out of warranty." Now for those that don't know, EPA governs these and mandate a 5year/50,000 warranty.
I called, dropped the EPA bomb, sales manager calls the part house and oh guess what? "Warranty"........how funny.
Car was taken to them for the "Warranty Work" and when finished I get a call saying, "Your car is finished but you still have an exhaust leak, this may cause the new Converter to go bad and will not be under warranty." Why wouldn't you at that point give the customer prices on having those issues fixed?
Not happy with this shop at all.........

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