Veteran techs that care about the cars they service. Service writers are personable and will go the extra mile to bring you out to shop to see repair and talk to tech. Techs really care about service. They are car owners and understand small issues that concern an owner. Everyone I encounter is customer friendly and does their best to make it a pleasurable visit. My Taurus has been very reliable, so I basically need routine service...tires, brakes, etc. Awesome team. Once a service manager (Jeff) offered to keep a future dated check for some tires I unexpectedly needed. I was able to move some money around and didn't need that courtesy....but who does that anymore? That is awesome customer service from a back to the future dealership. Keller Bros really relishes their customers with old fashioned values, integrity and great service. Service Writer Nicole has been great every time I have been there. I'll be getting a new Ford in a year or two and will certainly give Keller Bros first shot at the sale.