Veteran techs that care about the cars they service. Service writers are personable and will go the extra mile to bring you out to shop to see repair and talk to tech. Techs really care about service. They are car owners and understand small issues that concern an owner. Everyone I encounter is customer friendly and does their best to make it a pleasurable visit. My Taurus has been very reliable, so I basically need routine service...tires, brakes, etc. Awesome team. Once a service manager (Jeff) offered to keep a future dated check for some tires I unexpectedly needed. I was able to move some money around and didn't need that courtesy....but who does that anymore? That is awesome customer service from a back to the future dealership. Keller Bros really relishes their customers with old fashioned values, integrity and great service. Service Writer Nicole has been great every time I have been there. I'll be getting a new Ford in a year or two and will certainly give Keller Bros first shot at the sale.
I have always received very good service.
I have always been treated with fairness, honesty, and excellent service.
Their knowledge and outstanding customer service
Friendly and nice facility
I've never had a negative experience.
They have outstanding service.
Extremely satisfied with service.
This was the first time I needed a repair and things went smoothly. No hassle. I have had issues previously.
They are always friendly, do great work and can answer all my questions
I have been extremely impressed by the customer service that Keller Brothers Ford in Lititz provides each time that I bring my car into service. They are extremely kind, detailed in their explanations, and very understanding. The service cannot be compared to any other dealership in the area! I am just so extremely impressed!
My car is always repaired right the first time.
Jeff the shop manager always takes good care of my needs. I trust the mechanics to do good work. I believe Keller Brothers to be fair and honest.
Always pleasant to deal with and do exactly what is needed
Always polite and courteous and meet all my service needs. Thoroughly explain services and recommendations.
Every request for a service/detail is always carried out. There is NEVER a can't do. If you want something done and they (Keller Bros. can provide) they will do it. It is the small details that count and are relevant.
They provide good service at a good price.
They are just so helpful with everything!
The people who work at Keller Bros. are very kind and professional. They do a great job and take the time to treat you like a human not cash cow.
Keller Brothers always does great work, explains everything well and does all work in a timely fashion.
I have always had good service and can trust them to look out for my best interest when I get my car serviced.
Highly skilled technicians and a friendly & accommodating office staff
If the person had a Ford and lived nearby, I would highly recommend Keller Bros in Lititz.
Extra friendly staff and family friend works there and does great work
Not all work done to my satisfaction.