» » » Keller Bros Ford - Lititz

Keller Bros Ford - Lititz

730 S Broad St, Lititz, PA 17543 Map & directions

Call Now: (717) 685-4439

See more real customer reviews

About Keller Bros Ford - Lititz

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
100
Tools & Equipment (?)
94
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Keller Bros. Ford was first established in Lititz in 1940 and has been serving the community and surrounding area ever since. Over the years, this family owned dealership has taken pride in providing excellent customer service. Experienced and well trained employees are very important in providing great customer service and we found Keller Bros. excels in both of these areas. Manager Jeff Gehman leads the team, helping to ensure your vehicle gets fixed right the first time, and all elements of your visit to this dealership are first rate. All work is confidently backed by a 12-month / 12,000 mile warranty. Customer amenities include a local shuttle service, early bird vehicle drop off, WiFi internet access, children's play area, and coffee & donuts.

Auto Makes We Service

Ford

Specialties

Collision Repair & Paint Service & Repair

Amenities

Car Wash Child Friendly Early Bird Dropoff Extended/Evening Hours
Open Saturday Rental Car Shuttle Wireless Internet

Customer Reviews 27 verified reviews

Sort by: Date | Helpful
Keller Bros Ford - Lititz
Verified Customer
September 17, 2013

I have always received very good service.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 17, 2013

Veteran techs that care about the cars they service. Service writers are personable and will go the extra mile to bring you out to shop to see repair and talk to tech. Techs really care about service. They are car owners and understand small issues that concern an owner. Everyone I encounter is customer friendly and does their best to make it a pleasurable visit. My Taurus has been very reliable, so I basically need routine service...tires, brakes, etc. Awesome team. Once a service manager (Jeff) offered to keep a future dated check for some tires I unexpectedly needed. I was able to move some money around and didn't need that courtesy....but who does that anymore? That is awesome customer service from a back to the future dealership. Keller Bros really relishes their customers with old fashioned values, integrity and great service. Service Writer Nicole has been great every time I have been there. I'll be getting a new Ford in a year or two and will certainly give Keller Bros first shot at the sale.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 16, 2013

I have always been treated with fairness, honesty, and excellent service.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 13, 2013

Their knowledge and outstanding customer service

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 13, 2013

Friendly and nice facility

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 09, 2013

I've never had a negative experience.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 07, 2013

They have outstanding service.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 05, 2013

Extremely satisfied with service.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 04, 2013

This was the first time I needed a repair and things went smoothly. No hassle. I have had issues previously.

Flag This
Keller Bros Ford - Lititz
Verified Customer
September 03, 2013

They are always friendly, do great work and can answer all my questions

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 29, 2013

I have been extremely impressed by the customer service that Keller Brothers Ford in Lititz provides each time that I bring my car into service. They are extremely kind, detailed in their explanations, and very understanding. The service cannot be compared to any other dealership in the area! I am just so extremely impressed!

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 22, 2013

My car is always repaired right the first time.

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 21, 2013

Jeff the shop manager always takes good care of my needs. I trust the mechanics to do good work. I believe Keller Brothers to be fair and honest.

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 21, 2013

Always pleasant to deal with and do exactly what is needed

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 16, 2013

Always polite and courteous and meet all my service needs. Thoroughly explain services and recommendations.

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 15, 2013

Every request for a service/detail is always carried out. There is NEVER a can't do. If you want something done and they (Keller Bros. can provide) they will do it. It is the small details that count and are relevant.

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 14, 2013

They provide good service at a good price.

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 03, 2013

They are just so helpful with everything!

Flag This
Keller Bros Ford - Lititz
Verified Customer
August 02, 2013

The people who work at Keller Bros. are very kind and professional. They do a great job and take the time to treat you like a human not cash cow.

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 30, 2013

Keller Brothers always does great work, explains everything well and does all work in a timely fashion.

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 24, 2013

Excellent service

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 17, 2013

I have always had good service and can trust them to look out for my best interest when I get my car serviced.

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 16, 2013

Good service

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 11, 2013

Highly skilled technicians and a friendly & accommodating office staff

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 11, 2013

If the person had a Ford and lived nearby, I would highly recommend Keller Bros in Lititz.

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 05, 2013

Extra friendly staff and family friend works there and does great work

Flag This
Keller Bros Ford - Lititz
Verified Customer
July 01, 2013

Not all work done to my satisfaction.

Flag This
Get Directions to Keller Bros Ford - Lititz
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 5:00pm
Sat:8:00am to 12:00pm
Sun:CLOSED
Call Now:

(717) 685-4439

Auto Repair Experience

  1. Jeff Gehman, Manager
  2. Established 1921