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Keller Bros Ford - Lebanon

250 Schaeffer Rd, Lebanon, PA 17042 Map & directions

Call Now: (717) 827-1123

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About Keller Bros Ford - Lebanon

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
100
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Keller Bros. Ford is a very well established part of Lebanon and the surrounding communities, they first opened their doors in 1921! This family owned dealership has always been focused on providing excellent customer service and continue to do so today, this is reflected in their impressive Net Promoter Score of 81. Experienced and well trained employees are one of the keys to providing great customer service and we found Keller Bros. has what it takes in both of these areas. The service department is led by service manager Travis Stuber who makes sure the team is always focused on the task at hand, helping to make sure your service and repair needs are handled accurately and efficiently. Customer amenities include a local shuttle service, local vehicle pick up and delivery, early bird vehicle drop off, and Wifi internet access. All work is confidently backed by a 12-month / 12,000 mile warranty.

Auto Makes We Service

Ford

Specialties

Service & Repair

Amenities

Early Bird Dropoff Loaner Car Open Saturday Shuttle
Wireless Internet

Customer Reviews 30 verified reviews

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Keller Bros Ford - Lebanon
Verified Customer
May 30, 2013

Prompt, polite, correct service. They scheduled our appointment in a timely manner. Professional, very professional, kind, and polite. Well, they did it right whatever they did. We took it in, they fixed it, and we had no further problems with the vehicle.

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Keller Bros Ford - Lebanon
Verified Customer
May 30, 2013

Courteous personnel : Clear demonstration of vehicle : Fair price

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Keller Bros Ford - Lebanon
Verified Customer
May 29, 2013

Friendly, fast, and curb side pick up

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Keller Bros Ford - Lebanon
Verified Customer
May 23, 2013

Appts. run on time, I appreciate that because I normally wait for my vehicle, waiting area is pleasant

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Keller Bros Ford - Lebanon
Verified Customer
May 21, 2013

Well, I just thought it was good service. They were really friendly when I brought in my wife's car, and they're really nice people. The service is great that I've got done so far. It's local and I like Ford so I go to them instead of going somewhere else.

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Keller Bros Ford - Lebanon
Verified Customer
May 21, 2013

They were very prompt and had friendly service.

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Keller Bros Ford - Lebanon
Verified Customer
May 20, 2013

It works all right and everything. I'm satisfied with them.

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Keller Bros Ford - Lebanon
Verified Customer
May 16, 2013

I like Keller Brothers. I've dealt with them since I first bought my car there. My uncle bought cars there, my father bought tractors there. They're extremely nice people, they have nice personalities. I've had extremely good experiences there. I can't say anything bad about them.

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Keller Bros Ford - Lebanon
Verified Customer
May 09, 2013

Fast and friendly service. Well, you know, they treated everything with professionalism and everything was explained well.

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Keller Bros Ford - Lebanon
Verified Customer
May 09, 2013

I was well satisfied.

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Keller Bros Ford - Lebanon
Verified Customer
May 07, 2013

They told me how long it would take when it went in and that's how long it took. Nice waiting room, nice people.

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Keller Bros Ford - Lebanon
Verified Customer
May 03, 2013

I am very impressed with the service at Keller Brothers. They picked up the car at work, dropped it off when it was finished. I just feel confident in the service.

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Keller Bros Ford - Lebanon
Verified Customer
May 02, 2013

It's a new car so I use them for the warranty.

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Keller Bros Ford - Lebanon
Verified Customer
May 01, 2013

I think they are courteous, do a good job, never make you wait. They just do a good job.

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Keller Bros Ford - Lebanon
Verified Customer
May 01, 2013

The last three or four cars we took there, we are very satisfied with their service. They have good cars, you see their names on the back of the vehicles.

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Keller Bros Ford - Lebanon
Verified Customer
April 30, 2013

I have dealt with them since 2003 and I love their service, they have been excellent to me.

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Keller Bros Ford - Lebanon
Verified Customer
April 29, 2013

They are a little bit expensive.

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Keller Bros Ford - Lebanon
Verified Customer
April 29, 2013

I Just bought a new car from them. The service is great, they do a good job and do the job right.

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Keller Bros Ford - Lebanon
Verified Customer
April 26, 2013

I purchased my car there. They do a good job servicing it, good honest people.

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Keller Bros Ford - Lebanon
Verified Customer
April 23, 2013

For me it's local, the people are nice and do the job well.

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Keller Bros Ford - Lebanon
Verified Customer
April 22, 2013

I think they are fair priced. If there is something broken they can fix it. Mechanically, they are excellent.

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Keller Bros Ford - Lebanon
Verified Customer
April 18, 2013

Because they give prompt, reliable service. I was satisfied with it, I've never had a problem and they're very dependable.

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Keller Bros Ford - Lebanon
Verified Customer
April 17, 2013

I'm satisfied, the service was done correctly.

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Keller Bros Ford - Lebanon
Verified Customer
April 10, 2013

They are pretty good, I just enjoy going over there.

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Keller Bros Ford - Lebanon
Verified Customer
April 10, 2013

I have been buying cars from Keller Brother's for over 10 years. very happy with service dept.

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Keller Bros Ford - Lebanon
Verified Customer
April 09, 2013

Good service, friendly staff

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Keller Bros Ford - Lebanon
Verified Customer
April 08, 2013

They are really wonderful there and they meet all your needs and go above and beyond.

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Keller Bros Ford - Lebanon
Verified Customer
April 04, 2013

They are honest, they don't fix something that doesn't need to be fixed. Honest, I trust them and they are involved in the community.

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Keller Bros Ford - Lebanon
Verified Customer
April 04, 2013

I feel they have an excellent service department. They fit my needs and get the job done.

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Keller Bros Ford - Lebanon
Verified Customer
April 03, 2013

I've never had an issue with the courtesy, I've never had a problem with the service. They are very dependable. Very honest dealership.

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Hours of Operation
Mon - Fri:7:00am to 5:00pm
Sat:8:00am to 12:00pm
Sun:CLOSED
Call Now:

(717) 827-1123

Auto Repair Experience

  1. Travis Stuber, Service Manager
  2. Established 1921