I was very pleased with the professionalism of the employees. The shop was clean and organized with a nice waiting area for customers if they needed to stay on the premise.
The mechanic was very courtesy and explained the cause of my car issue. I would recommend this shop!
***January 24, 2013 update***
After receiving the diagnostics test I was told the culprits to my failed emissions were my catalytic converter & exhaust pipe. I had those items replaced yet failed emissions again. I went to another emissions place for a pre-test and it failed there also. My NO ppm were "off the charts." I mentioned the repairs I just received and he looked over my previous failed test and showed me that the catalytic converter wasn't the problem, the actual problem was clogged EGR ports. I told him I cleaned the EGR value ports and he told me that didn't matter if the EGR ports are clogged up; he happened to be a Honda mechanic and has seen this problem on numerous occasions.
He further explained which areas of the emissions test would fail if certain parts were faulty. I called KAMS told them I failed again, and headed back over there. I met with the mechanic who worked on my car, explained to him what the emissions fellow told me and he agreed that he was correct. He also mentioned that he didn't check the ports because I said I cleaned them. He took it to his bay and voila, 3 of the 4 EGR ports were completely clogged up.
What left a bad taste in my mouth was I had to go back & forth with the gentleman at the front desk about receiving a partial refund. I felt I was being more than generous by being willing to pay for the catalytic converter part since it was on my car (even though I didn't need it) and willing to pay for the exhaust pipe and its labor since I would have gotten that replaced at some point in time; however, I wanted to waive the catalytic converter's labor fee, and the diagnostics fee.
My reasoning was because had the mechanic performed a complete diagnostics test - checking the whole emissions system (including but not limited to the EGR ports) the true problem would have been identified and I wouldn't paid for parts I didn't need. He didn't see it that way, instead he proceeded to take the cost of the EGR port cleaning and use it in a manner that would nullify refunding the customer; in essence treating the whole experience as two separate experiences were if I were to receive a refund I would then have to pay for the EGR port cleaning. That to me was shady business practices. He would have had a point had they actually been two separate experiences. Had I gone to the shop and told them to replace my catalytic converter & exhaust pipe without diagnostics and having my car fail emissions, then his approach would have been spot on, but that wasn't the case.
The silver lining on this dark cloud is that when the owner got involved I did get a partial refund because the truth of the matter is, in business if a service based company makes a mistake it's that company that is at fault and the customer should never be penalized for the company's mistake. So here are the pros and cons of my experience as I saw them:
Friendly environment, courteous employees, honest mechanic who admitted to making a mistake by overlooking a procedure, owners who at the end of the day stood by their work - understanding the shop made an error and being willing to correct it in a fair manner not penalizing the customer.
Incomplete diagnostics causing this whole dog and pony show, having to go back and forth about a partial refund for an error the shop made, having to have the problem escalated to reach resolution.