RepairPal’s Comprehensive Evaluation
Assessment Summary
KAMS is a local, family owned auto center. Over the years, they have worked very hard to earn their customers' loyalty with the firm belief that their customers are a part of the family. They have assembled a very experienced staff to take care of all of your automotive needs, a staff that includes four technicians who have a combined 82 years of experience between them. In order to keep current on all of the latest technology, employees regularly attend classes and seminars. KAMS also offers conveniences like Saturday hours, financing, and a child-friendly waiting room with coffee and WiFi.
Message from the Shop
We are a Family owned and operated repair shop. We have been successfully servicing the Acworth area since 1998. We have a feeling of a small personal shop but the professionalism of a state of the art facility. We have trained and certified mechanics that can handle all your automotive needs.
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Auto Makes We Service
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Quality Affiliations
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Specialties
| Muffler & Exhaust | Oil Change & Lube | Service & Repair | Transmission Repair |
| Windshield/Glass |
Amenities
| Child Friendly | Coffee | Early Bird Dropoff | Heated Waiting Room |
| Open Saturday | Towing | Warranty Accepted | Wireless Internet |
Customer Reviews (11 reviews)
11 Sort by: Date | Helpful-
KAMS Auto Service Center
I've had all kinds of cars here. They used to be really good but they're slipping. I paid $98 for a pre-purchase inspection and got a good report. Everything checked out. I already knew the cabin air filter was missing, the engine air filter was filthy, I had an engine light which o'reillys subsequently ran for free (bad catalytic converter) and the brake pads were worn to the indicators. What did they check? I think the front service guy is costing them business. I find ken the owner is very reasonable but the service guy quotes jobs at rates that exceed even the dealer.
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KAMS Auto Service Center
I was very pleased with the professionalism of the employees. The shop was clean and organized with a nice waiting area for customers if they needed to stay on the premise.
The mechanic was very courtesy and explained the cause of my car issue. I would recommend this shop!***January 24, 2013 update***
After receiving the diagnostics test I was told the culprits to my failed emissions were my catalytic converter & exhaust pipe. I had those items replaced yet failed emissions again. I went to another emissions place for a pre-test and it failed there also. My NO ppm were "off the charts." I mentioned the repairs I just received and he looked over my previous failed test and showed me that the catalytic converter wasn't the problem, the actual problem was clogged EGR ports. I told him I cleaned the EGR value ports and he told me that didn't matter if the EGR ports are clogged up; he happened to be a Honda mechanic and has seen this problem on numerous occasions.He further explained which areas of the emissions test would fail if certain parts were faulty. I called KAMS told them I failed again, and headed back over there. I met with the mechanic who worked on my car, explained to him what the emissions fellow told me and he agreed that he was correct. He also mentioned that he didn't check the ports because I said I cleaned them. He took it to his bay and voila, 3 of the 4 EGR ports were completely clogged up.
What left a bad taste in my mouth was I had to go back & forth with the gentleman at the front desk about receiving a partial refund. I felt I was being more than generous by being willing to pay for the catalytic converter part since it was on my car (even though I didn't need it) and willing to pay for the exhaust pipe and its labor since I would have gotten that replaced at some point in time; however, I wanted to waive the catalytic converter's labor fee, and the diagnostics fee.
My reasoning was because had the mechanic performed a complete diagnostics test - checking the whole emissions system (including but not limited to the EGR ports) the true problem would have been identified and I wouldn't paid for parts I didn't need. He didn't see it that way, instead he proceeded to take the cost of the EGR port cleaning and use it in a manner that would nullify refunding the customer; in essence treating the whole experience as two separate experiences were if I were to receive a refund I would then have to pay for the EGR port cleaning. That to me was shady business practices. He would have had a point had they actually been two separate experiences. Had I gone to the shop and told them to replace my catalytic converter & exhaust pipe without diagnostics and having my car fail emissions, then his approach would have been spot on, but that wasn't the case.
The silver lining on this dark cloud is that when the owner got involved I did get a partial refund because the truth of the matter is, in business if a service based company makes a mistake it's that company that is at fault and the customer should never be penalized for the company's mistake. So here are the pros and cons of my experience as I saw them:
Pros:
Friendly environment, courteous employees, honest mechanic who admitted to making a mistake by overlooking a procedure, owners who at the end of the day stood by their work - understanding the shop made an error and being willing to correct it in a fair manner not penalizing the customer.Cons:
Incomplete diagnostics causing this whole dog and pony show, having to go back and forth about a partial refund for an error the shop made, having to have the problem escalated to reach resolution.Flag ThisLike0Reply from KAMS Auto Service Center - donnakams, January 21, 2013 07:25
Thank you for the positive feedback and for your business! Customer service is a top priority at KAMS Auto and we hope to see you in the future.
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KAMS Auto Service Center
Typically service is excellent here and usually / labor is lower cost then others. I did have one costly repair here in the past that I should have gotten a better estimate but they dont do unnecessary repairs. Several times after an oil change at Americas Best and suggestions for very expensive repairs, Kams said they were either unnecessary or misdiagnosed and saved me a bundle.
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KAMS Auto Service Center
Michelle - Verified Customer
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KAMS Auto Service Center
Jerry - Verified Customer
I told them what the problem was and they hooked up their diagnostic computer to the car to tell them what it was and they charged me sixty dollars for that.
Flag ThisLike0Reply from KAMS Auto Service Center - kamsauto, April 10, 2012 10:35
The diagnostic is necessary to ensure the problem part is the one fixed. After a follow up call and further explanation to the customer, he is now happy.
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KAMS Auto Service Center
John - Verified Customer
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KAMS Auto Service Center
Kurtis - Verified Customer
I think that when they did a diagnostic on my car, they charged me for the diagnostic, but did not write it in to the repair that they did. I would have thought that they would have wrapped it in. You can get a diagnostic for free at Amco. I am just dissatisfied that they charged me.
Flag ThisLike0Reply from KAMS Auto Service Center - kamsauto, April 12, 2012 14:59
We performed an in depth diagnostic on the vehicle not just a code scan. We explained this further to the customer to ensure his satisfaction.
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KAMS Auto Service Center
Michael, J. - Verified Customer
I just brought my vehicle to get looked at. They told me it was a transmission problem. They fixed it but did not fix the problem.
Flag ThisLike0Reply from KAMS Auto Service Center - kamsauto, April 12, 2012 15:14
We recommended to the customer to purchase dealer fluid for his vehicle. A transmission flush had already been performed someplace else and the transmission fluid was causing a shutter when going into overdrive. We have tried several times to get in touch with this customer to resolve this issue.
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KAMS Auto Service Center
Steve - Verified Customer
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KAMS Auto Service Center
Eric - Verified Customer
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KAMS Auto Service Center
Doug - Verified Customer
