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Jourden's Automotive

2115 South State Street, Ann Arbor, MI 48104 Map & directions

Call Now: (734) 680-8729

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About Jourden's Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
93
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Jourden Brothers is a family owned and operated repair facility that has been serving the community of Ann Arbor for over 40 years. John and Robert Jourden, the owners, are very experienced, ASE Certified professionals. The team at this RepairPal Certified shop has all the things we look for when searching for shops for our network of the best auto repair facilities in the country. This facility holds the ASE BlueSeal of excellence certification which only about 4% of the shops in the nation are qualified to hold. The staff takes the time to keep current on the latest technologies by attending on going training on a regular basis. An investment has been made in the latest tools and computer diagnostic equipment available to make professional repairs to your vehicle. They back their work with a minimum of a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

Owners Bob and John, ASE certified Master Mechanics have been in the automotive business for over 40 years, in the Ann Arbor area. The entire staff at Jourden's Automotive has the experience and expertise to diagnose, repair and maintain your vehicles performance for miles and miles.

Auto Makes We Service

Acura Audi Buick
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Geo Honda Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Coffee Early Bird Dropoff
Free Inspection Gas/Diesel Heated Waiting Room Open Saturday
Senior Discount Service Guarantee Shopping Nearby Wireless Internet

Customer Reviews 23 verified reviews

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Jourden's Automotive
Verified Customer
October 03, 2013

Friendly service. Fair prices.

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Jourden's Automotive
Verified Customer
October 21, 2013

I have been going to them for years to have my car checked twice a year. They always do good work. I have no complaints at all.

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Reply from Jourden's Automotive -  jourautoNovember 12, 2013 05:02

Thanks for the your review

Jourden's Automotive
Verified Customer
October 19, 2013

They were very personal. They looked the car over to be sure what was wrong. Their work was exceptional.

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Jourden's Automotive
Verified Customer
October 19, 2013

They give good service. Fast service. They are honest.

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Jourden's Automotive
Verified Customer
October 18, 2013

I think they have excellent service. They are very quick and prompt.

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Jourden's Automotive
Verified Customer
October 17, 2013

I have been a customer for years and find the to be accommodating and affordable. Always friendly and offer quick service.

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Jourden's Automotive
Verified Customer
October 17, 2013

The repairs were done correctly. Their prices are expensive.

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Jourden's Automotive
Verified Customer
October 14, 2013

They did a very good job on my car, very prompt and explained what the problem was very clearly so I could understand.

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Jourden's Automotive
Verified Customer
October 14, 2013

I have been going there for years and I have always been happy. They do a good job.

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Jourden's Automotive
Verified Customer
October 11, 2013

I have been going to Jourden's for over 35 years. They are polite, friendly & above all knowledgeable.

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Jourden's Automotive
Verified Customer
October 10, 2013

They are good at what they do. Great customer service. Do not ask prying questions about age, race, gender, nationality, etc.

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Jourden's Automotive
Verified Customer
October 09, 2013

They got the job done very quickly. He went out of his way to fix a couple of other things that I did not know about.

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Jourden's Automotive
Verified Customer
October 09, 2013

He did what I wanted and he was nice and it didn't take too long.

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Jourden's Automotive
Verified Customer
October 08, 2013

They are very friendly. There was not anything hidden. They called me about what needed to be done.

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Jourden's Automotive
Verified Customer
September 24, 2013

He knows his cars. He knew by the sound what was wrong and then got my car fixed.

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Jourden's Automotive
Verified Customer
September 24, 2013

They did not fix the initial problem even after I took it back there the second time.

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Jourden's Automotive
Verified Customer
September 21, 2013

They are very friendly. They are knowledgeable. They are knowledgeable about my car.

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Jourden's Automotive
Verified Customer
September 18, 2013

It was just an oil change at a really good price. They were fast.

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Jourden's Automotive
Verified Customer
September 09, 2013

They are good but they always up sell.

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Jourden's Automotive
Verified Customer
August 22, 2013

I think these are gentlemen and kind. Very knowledgeable in the work they do.

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Jourden's Automotive
Verified Customer
August 20, 2013

They have always been good. He has always done right by me.

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Jourden's Automotive
Verified Customer
August 15, 2013

We use them a lot. We find them reliable. They are honest. I prefer them to a local chain.

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Jourden's Automotive
Verified Customer
August 12, 2013

I have been going there for years. They are honest and very good at what they do.

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Call Now:

(734) 680-8729

Auto Repair Experience

  1. John and Robert Jourden, Owners
  2. Established 1981
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 97 Years of Car Repair Experience