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Jourden's Automotive

2115 South State Street, Ann Arbor, MI 48104 Map & directions

Call Now: (734) 408-4065

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About Jourden's Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability
93
Tools & Equipment
95
Customer Service
95
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Jourden Brothers is a family owned and operated repair facility that has been serving the community of Ann Arbor for over 40 years. John and Robert Jourden, the owners, are very experienced, ASE Certified professionals. The team at this RepairPal Certified shop has all the things we look for when searching for shops for our network of the best auto repair facilities in the country. This facility holds the ASE BlueSeal of excellence certification which only about 4% of the shops in the nation are qualified to hold. The staff takes the time to keep current on the latest technologies by attending on going training on a regular basis. An investment has been made in the latest tools and computer diagnostic equipment available to make professional repairs to your vehicle. They back their work with a minimum of a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

Owners Bob and John, ASE certified Master Mechanics have been in the automotive business for over 40 years, in the Ann Arbor area. The entire staff at Jourden's Automotive has the experience and expertise to diagnose, repair and maintain your vehicles performance for miles and miles.

Auto Makes We Service

Acura Audi Buick
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Geo Honda Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Coffee Early Bird Dropoff
Free Multi-Point Safety Inspection Gas/Diesel Heated Waiting Room Open Saturday
Senior Discount Service Guarantee Shopping Nearby Wireless Internet

Customer Reviews 43 verified reviews

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Jourden's Automotive
Verified Customer
October 03, 2013

Friendly service. Fair prices.

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Jourden's Automotive
Verified Customer
March 11, 2015

They are the most honest and reliable car repair shop I've ever been to.

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Jourden's Automotive
Verified Customer
March 10, 2015

They are competent and completely trustworthy. We have used them exclusively for over ten years.

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Jourden's Automotive
Verified Customer
March 09, 2015

Bob and John are great. Smart. High integrity. They stand behind their work.

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Jourden's Automotive
Verified Customer
March 02, 2015

Friendly, knowledgeable staff willing to explain and show problems found and provide alternate solutions.

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Jourden's Automotive
Verified Customer
February 27, 2015

They have always been very honest with me.

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Jourden's Automotive
Verified Customer
February 19, 2015

Parts and service cost was within estimate quoted. Other inspection was performed and critical observation of future service found needed. Much appreciated.

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Jourden's Automotive
Verified Customer
February 17, 2015

I found them very helpful in explaining everything. I talked with Bob several times about the problems and each time he carefully explained what needed to be done.

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Jourden's Automotive
Verified Customer
February 13, 2015

You guys take great care of my car! You talk to me in terms I can understand, but that don't make me feel stupid. And you're friendly, fast, and do good work. Plus Mario and Luigi rock :)

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Jourden's Automotive
Verified Customer
January 19, 2015

They were attentive, knowledgeable and very friendly.

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Jourden's Automotive
Verified Customer
January 16, 2015

I trust their judgement in recommending repairs. I have been a customer for many years and do not think they would suggest repairs I do not need.

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Jourden's Automotive
Verified Customer
January 12, 2015

They are good, honest and friendly.

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Jourden's Automotive
Verified Customer
January 07, 2015

They provide excellent service at reasonable prices.

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Jourden's Automotive
Verified Customer
December 31, 2014

Great work and service. Straight forward and honest. When they discovered something that went over their original estimate they stuck by their original estimate.

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Jourden's Automotive
Verified Customer
December 12, 2014

Great service, great price, great guys.

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Jourden's Automotive
Verified Customer
November 14, 2014

In the 35 plus years I've been taking my cars to Jourdens', I've had no complaints. Bob & John and their employees have always been courteous, upfront and have serviced the cars to my complete satisfaction.

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Jourden's Automotive
Verified Customer
November 04, 2014

They are honest and they do excellent work at a reasonable price.

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Jourden's Automotive
Verified Customer
October 31, 2014

I like the customer service.

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Jourden's Automotive
Verified Customer
October 28, 2014
Jourden's Automotive
Verified Customer
October 15, 2014

They always provide an estimate and make repairs in a timely manner. I've been happy with the repairs they've done for my vehicle.

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Jourden's Automotive
Verified Customer
September 08, 2014

I feel they are very trustworthy.

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Jourden's Automotive
Verified Customer
October 21, 2013

I have been going to them for years to have my car checked twice a year. They always do good work. I have no complaints at all.

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Reply from Jourden's Automotive -  jourautoNovember 12, 2013 05:02

Thanks for the your review

Jourden's Automotive
Verified Customer
October 19, 2013

They were very personal. They looked the car over to be sure what was wrong. Their work was exceptional.

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Jourden's Automotive
Verified Customer
October 19, 2013

They give good service. Fast service. They are honest.

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Jourden's Automotive
Verified Customer
October 18, 2013

I think they have excellent service. They are very quick and prompt.

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Jourden's Automotive
Verified Customer
October 17, 2013

I have been a customer for years and find the to be accommodating and affordable. Always friendly and offer quick service.

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Jourden's Automotive
Verified Customer
October 17, 2013

The repairs were done correctly. Their prices are expensive.

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Jourden's Automotive
Verified Customer
October 14, 2013

They did a very good job on my car, very prompt and explained what the problem was very clearly so I could understand.

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Jourden's Automotive
Verified Customer
October 14, 2013

I have been going there for years and I have always been happy. They do a good job.

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Jourden's Automotive
Verified Customer
October 11, 2013

I have been going to Jourden's for over 35 years. They are polite, friendly & above all knowledgeable.

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Jourden's Automotive
Verified Customer
October 10, 2013

They are good at what they do. Great customer service. Do not ask prying questions about age, race, gender, nationality, etc.

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Jourden's Automotive
Verified Customer
October 09, 2013

They got the job done very quickly. He went out of his way to fix a couple of other things that I did not know about.

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Jourden's Automotive
Verified Customer
October 09, 2013

He did what I wanted and he was nice and it didn't take too long.

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Jourden's Automotive
Verified Customer
October 08, 2013

They are very friendly. There was not anything hidden. They called me about what needed to be done.

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Jourden's Automotive
Verified Customer
September 24, 2013

He knows his cars. He knew by the sound what was wrong and then got my car fixed.

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Jourden's Automotive
Verified Customer
September 24, 2013

They did not fix the initial problem even after I took it back there the second time.

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Jourden's Automotive
Verified Customer
September 21, 2013

They are very friendly. They are knowledgeable. They are knowledgeable about my car.

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Jourden's Automotive
Verified Customer
September 18, 2013

It was just an oil change at a really good price. They were fast.

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Jourden's Automotive
Verified Customer
September 09, 2013

They are good but they always up sell.

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Jourden's Automotive
Verified Customer
August 22, 2013

I think these are gentlemen and kind. Very knowledgeable in the work they do.

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Jourden's Automotive
Verified Customer
August 20, 2013

They have always been good. He has always done right by me.

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Jourden's Automotive
Verified Customer
August 15, 2013

We use them a lot. We find them reliable. They are honest. I prefer them to a local chain.

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Jourden's Automotive
Verified Customer
August 12, 2013

I have been going there for years. They are honest and very good at what they do.

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  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Call Now:

(734) 408-4065

Auto Repair Experience

  1. John and Robert Jourden, Owners
  2. Established 1981
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 97 Years of Car Repair Experience