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Jiffy Lube Store 1493

194 N Broadway, Salem, NH 03079

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Oil Change & Lube Service & Repair

Customer Reviews (1 review)

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Jiffy Lube Store 1493
August 02, 2011

I got a routine Oil Change on 11/14/2010. Everything seemed ok. A few days after the change we noticed the headlights on the car where dimming and it seemed sluggish. Since it was the Thanksgiving Holiday week, we did not get a chance to take the car back until 11/28/2010. At that time the two Jiffy lube techs where working on the car and one kept asking us where we got our oil change. We replied at this shop. But by Jiffy Lube could not locate the repair history on the car. When the receipt was produced for the oil change, they "found" the record. After about 45 minutes told us we need new headlights. They where replaced. I asked for the headlights back and was told they disposed of them.
Jiffy Lube sent us on our way. Over the next two day we noticed the car sluggish and the interior warning lights where coming on. My husband works for an Oil Delivery Firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to fix our 2006 Hunyadi Sonata. I called Jiffy Lube and asked if they fixed oil leaks and Adam at Jiffy Lube told me they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil overflowed and then drained into the alternator and Battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem. I drove the car home and all the interior warning lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership fore the new alternator.
Right now, I have spent $908.00 repairing the Jiffy Lube damage.
The assistant manager of the Jiffy Lube called me back and stated since I did not have the repair done at his shop, they will not refund me the price of the oil change nor pay the damages. I stated I called and was told Jiffy lube did not repair oil leaks and to take it elsewhere. He said it, since the problem was the plug and not a leak, he would have been able to repair it. Adam also told me since I had the car towed to the dealership; I could have had it towed to his shop for him to make the determination on the repair.
Damage Resulting Engine had to be cleaned, new battery and new alternator.

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