Jerrys General Automotive

Customer Reviews (2 reviews)

• Jerrys General Automotive
  camrg04
  February 06, 2012

  Have always had great service with Jerry’s General , the last time I was there, I needed a new water pump and it was installed fast and efficiently. I would return. ...‎

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• Jerrys General Automotive
  RJN
  February 28, 2010

  Bait And Switch!
  I had my vehicle in for repair. $600 and two days later they said it was done. When I drove off the lot, I noticed that the main complaint had not been corrected. I called and they said to bring it back. I took it back and they called two days later to say that additional repairs for the original problem would be another $600. Two days later I called and was told my car wouldn't be ready until after the weekend. The next day they called to say that additional repairs to correct the original complaint would cost an additional $275. Final repair cost for a car that wouldn't idle properly...over $1500, without any major parts! This seems to me to be the classic bait and switch. Do unneccesary repairs, charge a bunch of money, then charge and charge again to fix the problem. Additionally, these guys have no idea of customer service. No communication except to ask for more money. No empathy for customer concerns. No appreciation for customer time and inconvenience. No ...‎ More »
  I had my vehicle in for repair. $600 and two days later they said it was done. When I drove off the lot, I noticed that the main complaint had not been corrected. I called and they said to bring it back. I took it back and they called two days later to say that additional repairs for the original problem would be another $600. Two days later I called and was told my car wouldn't be ready until after the weekend. The next day they called to say that additional repairs to correct the original complaint would cost an additional $275. Final repair cost for a car that wouldn't idle properly...over $1500, without any major parts! This seems to me to be the classic bait and switch. Do unneccesary repairs, charge a bunch of money, then charge and charge again to fix the problem. Additionally, these guys have no idea of customer service. No communication except to ask for more money. No empathy for customer concerns. No appreciation for customer time and inconvenience. No effective explanation of why items need to be repaired. No acknowledgement of customer dissatisfaction at unneccesary reparis or overcharges. These guys may have been around since 1976, but they must have done it by ripping off consumers every time. Stay away from Jerry's General Automotive Repair!!!!!!!!!!
  

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