Jay's Auto Repair

(715) 598-9269
65 Verified Reviews

7:30am to 5:30pm
7:30am to 5:30pm
7:30am to 5:30pm
7:30am to 5:30pm
7:30am to 5:30pm


1323 Schofield Ave
Schofield, WI 54476 USA


  • Jay Alfsen, Owner
  • Established 1987
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 28 Years of Car Repair Experience

Jay's Auto Repair Reviews


65 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer May 08, 2017

Loved it,straight forward people thank you

by - Verified Customer April 17, 2017

They exceeded my expectations- thorough, knowledgeable & prepared with manufacturer' recommended products.

by - Verified Customer February 19, 2017

Service was good.

by - Verified Customer February 12, 2017

Jay is a class act.

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by - Verified Customer February 08, 2017

I took my vehicle in for a check on a repair that was done last summer because I found an oil leak. Jay checked it and found the part had been defective. He immediately replaced the part free of charge and showed me what was done. He explained why there was a defect in the part.

by - Verified Customer January 26, 2017

First time customer. Great service

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by - Verified Customer January 24, 2017

They treated me professionally and politely. They did not pressure you into making any repairs, just politely recommend items after inspecting the car. They are the only ones in Wausau that handle BMW.

by - Verified Customer January 17, 2017

Missing John who knows my 'beast' like an old friend. Thank you guys!

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by - Verified Customer January 12, 2017

Best shop in Wausau!

by - Verified Customer December 29, 2016

The professionalism was outstanding, Trent is a very good at his job. I also was very impressed that the mechanic made an adjustment to my expedition on his own that really made a difference for us. Thank you

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by - Verified Customer December 14, 2016

Very satisfied with service at Jay's Auto. We will continue to have our vehicles serviced here.

by - Verified Customer November 30, 2016

Great repair job. Took time to get parts.

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by - Verified Customer November 22, 2016

Fast. Friendly and efficient.

by - Verified Customer November 17, 2016

They do a good job keeping you updated with car issues.

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by - Verified Customer November 01, 2016


by - Verified Customer September 16, 2016

Very friendly staff, work done in a timely manner, kept me in the loop every step of the repair- overall, great shop!

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by - Verified Customer September 14, 2016

Everything went smoothly.

by - Verified Customer September 01, 2016

Very friendly. Explained all of the work performed.

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by - Verified Customer September 25, 2015

They are very knowledgeable and they are very sterile with their explanations, and they seemed to be reasonably priced.

by - Verified Customer September 22, 2015

They do good work.

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by - Verified Customer September 22, 2015

I like the work that is done at Jays but my wife and I are not fans of Chris. We feel he is very pushy, and talks to much about things no one cares about.

by September 18, 2015

I think they did a good job, they found a problem with the car and I would recommend them.

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by - Verified Customer September 17, 2015

Fast, efficient, competent, and friendly service.

by - Verified Customer September 16, 2015

They have always treated me well in the past, they have always been up front, and they have always been able to work with me on repairs.

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by - Verified Customer September 16, 2015

I like their honesty.

by - Verified Customer September 15, 2015

I like the service I received and that they work on European vehicles.

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by September 11, 2015

They did a fair job, They did what I wanted but they were expensive.

by - Verified Customer September 10, 2015

They have been very friendly and helpful. I feel like they have been really honest.

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by - Verified Customer September 10, 2015

They had my vehicle for over a month. When I picked it up it had more problems than I left it with so I ended up having to take it to the dealership.

by - Verified Customer September 08, 2015

They were prompt, efficient, and they did a really good job.

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by September 04, 2015

They have a certified Volvo technician on hand.

by - Verified Customer September 04, 2015

I felt like I had a good experience.

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by - Verified Customer August 28, 2015

They do a good job, they talk to you, and they tell you what's going on.

by - Verified Customer August 28, 2015

They are good with somethings and other things they are not, they were okay for what they did.

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by - Verified Customer August 21, 2015

They did outstanding work I am very happy with it.

by - Verified Customer August 13, 2015

Everything was done correctly with no issues.

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by - Verified Customer August 12, 2015

I was pleased with efforts made.

by - Verified Customer July 09, 2015

Always prompt and ready to help.

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by - Verified Customer June 25, 2015

I like the friendly staff and the fact that they explain what the problem is and show you if necessary. Feel I can trust the service I receive.

by - Verified Customer May 05, 2015

Increasingly poor service.

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by - Verified Customer May 09, 2014

Good communication. Reasonable rates. They are willing to go the extra mile to make sure problem is resolved.

by - Verified Customer April 28, 2014

They're pretty efficient, they have a good turn around time and have skilled technicians. Good technicians.

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by - Verified Customer April 23, 2014

They do everything they can for the customer. You can get a ride home, they will come pick you up, or you can just wait there. They will keep you comfortable and they keep you informed of what is going on. They are polite and concerned for you. I just couldn't find any place better.

by - Verified Customer April 18, 2014

They are very honest about their recommendations for any repairs and I think they do a good job. I trust them.

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by - Verified Customer April 17, 2014

Jay's auto has always taken care of my vehicles very well, recommended service when needed and got the work done in a timely manner.

by - Verified Customer April 17, 2014

I dont always get what they advertise

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by April 17, 2014

Generally happy with my experience. I had one problem this last time, and I plan to call Jay tomorrow to discuss it. I think they do a good job diagnosing problems on vehicles and what is wrong with them.

by - Verified Customer April 07, 2014

I think they know what they are doing, and I am satisfied with the diagnostic performed.

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by - Verified Customer April 04, 2014

They did a good job fixing my vehicle.

by - Verified Customer March 27, 2014

Costs seem to be a bit high. Was quoted over $2200 for repair work and had the same work plus more done at another reputable car repair shop for under $2000.

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by - Verified Customer March 27, 2014

They do have great service, but I think their prices are too high.

by - Verified Customer March 25, 2014

They are the place to repair the Mercedes Benz in Wausau.

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by March 25, 2014

My vehicle has been going there for many years, with pick up and drop off service and very friendly.

by - Verified Customer March 21, 2014

It was good timely service for an oil change, otherwise good counter service and they were on time.

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by - Verified Customer March 19, 2014

I had good service by being kind and explaining everything to me.

by - Verified Customer March 19, 2014

They are fast, professional and they were justified with their price. Also they went to my job picked up my vehicle and brought it back, awesome service.

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by - Verified Customer March 10, 2014

Appointment was on time and completed for less than the original estimate.

by - Verified Customer March 03, 2014

I have always been satisfied. They are so friendly and I have never had a problem with them.

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by - Verified Customer February 24, 2014

The staff at Jay's always makes sure to take very good care of my car when it is in the shop. The service is always explained very well. I trust the people at Jay's Auto to help me get my car fixed when it needs it.

by February 20, 2014

Seemed like they were really expensive, with possible added repairs.

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by February 07, 2014

They are always very nice and Chris is easy to talk with and right there to answer my questions.

by February 06, 2014

Reasonable prices and friendly service with no surprises.

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by - Verified Customer January 28, 2014

They are higher priced than other local places. They extremely overcharged me for a battery replacement last time and the desk clerk talked non stop to me even when I ignored him and tried to read. They have repeatedly asked for extra services I didn't need. I won't go back ever again!

by - Verified Customer January 14, 2014

Bill was 100 bucks more than quote. Offered to make it right by fixing a different problem at a reduced price. Their diagnosis was wrong and couldn't fix the problem and still charged for second procedure.

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RepairPal Scorecard


Jay's Auto Repair was established in 1987 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “helpful”, “honest”, and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
+ More


  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet


  • iATN


Why run all over town looking for different companies to do different things to your car. We can do it all right here, saving you time and money.


  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
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  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Questions Answered by Jay's Auto Repair
My 1993 Ford Ranger pulls to the right, an...
There are a few things that can cause a pull. Tire pressure, the alignment, wheel bearings, & steering components can affect the steering. Also, a pull does not have to originate from the front of the car, components in the rear of the car can cause a pull as well. You say you replaced the caliper, did you replace both or just one, both calipers should always be replaced. Tires, brakes, springs, and shocks/struts should always be replaced in pairs or sets. If it's still pulling, take it to a professional shop. You can sometimes get the answer very inexpensively if not free.
At first I had no dash gauges then they ca...
I can possibly help, but I need some more information. A VIN# would be perfect, otherwise I need to know which model caravan you have and which engine.
This is the 1st time this has happened. Ca...
Customer Concern:
After a battery replacement or vehicle jump start, the Light Emitting Diodes (LED) on the radio are flashing.
1. This does not mean there are any Diagnostic Trouble Codes (DTCs) stored in the audio system. Something has failed inside the radio and will need replacement.

2. This problem has been known to happen with a jump start or battery replacement.
Potential Causes:
Tech Tips:
Chrysler engineers think this happens if the battery is replaced with the key in the "ON" position or if the vehicle is jump started incorrectly.
There is more involved in the rear disc brakes than simply changing the caliper. And since it is a vital safety feature on your car, it is recommended that you take your car to a professional to have this repair done.
when driving especially in town 35mph and ...
Usually a bucking condition exists during acceleration, not deceleration. I can perform a free code read for you if you like. That would help determine what might be going on. Call Greg at 715-359-5554, he will be more than happy to assist you.
This just happened. I turned the front whe...
From what you have described, it sounds like you might have air in the power steering system. Pull the cap off of the power steering pump and look to see if there are bubbles or foam in the fluid. Just leaving the truck sit overnight might take care of this. Let me know what happens.
veh. is hard on r. turns and sorta chatter...
The only u-joints on this truck are on the driveshafts and shouldn't cause a problem while turning. What you have described sounds like the transfer case may not be shifting out of 4WD. I would definitely take it to a professional and have them drive it and give you their opinion of the problem. Once you know for sure what the problem is, then you can ask for a cost to replace or repair.
What should it cost to replace the transmi...
My recommendation would be to verify that this rebuilt transmission is coming from a reputable source like GM or Jasper. Ask if there is an extended or upgraded warranty available and buy it if possible. I would also want to know why the transmission failed so a future failure can be prevented. Another good insurance policy would be to replace the radiator because it contains the transmission cooler. The cooler can become restricted with debris that can make it's way into the new transmission or cause a flow restriction that can cause transmission overheating, both of which can cause a failure down the road. But to answer your question, if the transmission comes from a reputable source, then yes, $2200 is a good price. Good luck.
How do you drain the gas tank prior to rem...
This is a dangerous procedure if you don't know what you are doing! Make sure the area is well ventilated and make sure you cause no sparks. I personally know someone who died from burns by not using proper procedures.

1. Remove fuel filler cap.
2. Perform the Fuel System Pressure Release procedure.
3. Disconnect negative cable from battery.
4. Raise vehicle on hoist.
5. Remove quick connect cap from drain port. The drain port is located on rear top of fuel tank. Push a siphon hose into the drain port
6. Drain fuel tank into holding tank or a properly labeled Gasoline safety container.
I went a got a brand new battery and when ...
Check the basics first. Make sure the battery has a full charge, then check all your connections, both at the battery and the at the starter. Also check the ground at the engine. I've seen it several times where a connection can be tight and still lose contact due to corrosion. If they are all good, then check the signal wire to the starter. A test light, between ground and the signal terminal at the solenoid, should light up when turning the key to the start position. If it lights up, then you will probably need to repair or replace the starter.
It doesnt work need help locating it.
Under the hood, behind the blower motor case. You have to cut the case to gain access.Be careful. if you need more help.
the back spark plug wire pops up about a 1...
Try using OEM plugs and wires. A head gasket won't cause this. if you need more help.
replaced sensor 3 times light comes back o...
How did you know it is P0036? How did you verify it is the sensor and which sensor are you replacing? if you need more help.
truck starts and runs well but if i start ...

1. With the engine fully warmed up and the idle speed surging up and down, block the fast idle valve in the throttle body with a piece of duct tape and check to see if the idle speed goes to normal.

2. Check the coolant flow through the fast idle valve to make sure there are no restrictions. if you need more help.
The blower just quit working and does not ...

1. Disconnect the blower module.

2. Connect the Red to the Purple, the blower should run on high speed.

3. Check that the blower runs steady and quietly.

4. If not, replace the blower motor and module.

5. If OK, test the module ground wire, Black.

6. Test for 2-8v on the Gray/Black wire, module disconnected, key on, blower selected.

7. If above OK, replace the blower module. if you need more help.
The rear rotor on this montana depends on ...
You can call the dealer with the vin number, get a replacement part number from them and then call the parts store and they can interchange the number to an aftermarket part for you. If you need more help,
Fuel guage jumps to empty to full. When pr...
There are ECM issues with this problem. There is a technical service bulletin # 08-06-04-010 that refers to this. Sometimes the ECM can be re-flashed to correct this. A proper diagnosis will have to be preformed to determine this for sure. If you need more help,
1. Raise the vehicle on a hoist.
2. Remove the differential fill plug.
3. Use the oil suction gun and remove the axle lubricant through the fill opening.
4. If necessary, a cleaning solvent can be injected to remove any contaminants.
5. Repeat Step 3 to remove the cleaning solvent.
6. Refill the differential with Motorcraft SAE 80W90 Thermally Stable 4x4 Axle Lubricant meeting Ford specification WSP-M2C197-A.
7. Install the fill plug and tighten.

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