Service was good.
Jay is a class act.
I took my vehicle in for a check on a repair that was done last summer because I found an oil leak. Jay checked it and found the part had been defective. He immediately replaced the part free of charge and showed me what was done. He explained why there was a defect in the part.
First time customer. Great service
They treated me professionally and politely. They did not pressure you into making any repairs, just politely recommend items after inspecting the car. They are the only ones in Wausau that handle BMW.
Missing John who knows my 'beast' like an old friend. Thank you guys!
Best shop in Wausau!
The professionalism was outstanding, Trent is a very good at his job. I also was very impressed that the mechanic made an adjustment to my expedition on his own that really made a difference for us. Thank you
Very satisfied with service at Jay's Auto. We will continue to have our vehicles serviced here.
Great repair job. Took time to get parts.
Fast. Friendly and efficient.
They do a good job keeping you updated with car issues.
Very friendly staff, work done in a timely manner, kept me in the loop every step of the repair- overall, great shop!
Everything went smoothly.
Very friendly. Explained all of the work performed.
They are very knowledgeable and they are very sterile with their explanations, and they seemed to be reasonably priced.
They do good work.
I like the work that is done at Jays but my wife and I are not fans of Chris. We feel he is very pushy, and talks to much about things no one cares about.
I think they did a good job, they found a problem with the car and I would recommend them.
Fast, efficient, competent, and friendly service.
They have always treated me well in the past, they have always been up front, and they have always been able to work with me on repairs.
I like their honesty.
I like the service I received and that they work on European vehicles.
They did a fair job, They did what I wanted but they were expensive.
They have been very friendly and helpful. I feel like they have been really honest.
They had my vehicle for over a month. When I picked it up it had more problems than I left it with so I ended up having to take it to the dealership.
They were prompt, efficient, and they did a really good job.
They have a certified Volvo technician on hand.
I felt like I had a good experience.
They do a good job, they talk to you, and they tell you what's going on.
They are good with somethings and other things they are not, they were okay for what they did.
They did outstanding work I am very happy with it.
Everything was done correctly with no issues.
I was pleased with efforts made.
Always prompt and ready to help.
I like the friendly staff and the fact that they explain what the problem is and show you if necessary. Feel I can trust the service I receive.
Increasingly poor service.
Good communication. Reasonable rates. They are willing to go the extra mile to make sure problem is resolved.
They're pretty efficient, they have a good turn around time and have skilled technicians. Good technicians.
They do everything they can for the customer. You can get a ride home, they will come pick you up, or you can just wait there. They will keep you comfortable and they keep you informed of what is going on. They are polite and concerned for you. I just couldn't find any place better.
They are very honest about their recommendations for any repairs and I think they do a good job. I trust them.
Jay's auto has always taken care of my vehicles very well, recommended service when needed and got the work done in a timely manner.
I dont always get what they advertise
Generally happy with my experience. I had one problem this last time, and I plan to call Jay tomorrow to discuss it. I think they do a good job diagnosing problems on vehicles and what is wrong with them.
I think they know what they are doing, and I am satisfied with the diagnostic performed.
They did a good job fixing my vehicle.
Costs seem to be a bit high. Was quoted over $2200 for repair work and had the same work plus more done at another reputable car repair shop for under $2000.
They do have great service, but I think their prices are too high.
They are the place to repair the Mercedes Benz in Wausau.
My vehicle has been going there for many years, with pick up and drop off service and very friendly.
It was good timely service for an oil change, otherwise good counter service and they were on time.
I had good service by being kind and explaining everything to me.
They are fast, professional and they were justified with their price. Also they went to my job picked up my vehicle and brought it back, awesome service.
Appointment was on time and completed for less than the original estimate.
I have always been satisfied. They are so friendly and I have never had a problem with them.
The staff at Jay's always makes sure to take very good care of my car when it is in the shop. The service is always explained very well. I trust the people at Jay's Auto to help me get my car fixed when it needs it.
Seemed like they were really expensive, with possible added repairs.
They are always very nice and Chris is easy to talk with and right there to answer my questions.
Reasonable prices and friendly service with no surprises.
They are higher priced than other local places. They extremely overcharged me for a battery replacement last time and the desk clerk talked non stop to me even when I ignored him and tried to read. They have repeatedly asked for extra services I didn't need. I won't go back ever again!
Bill was 100 bucks more than quote. Offered to make it right by fixing a different problem at a reduced price. Their diagnosis was wrong and couldn't fix the problem and still charged for second procedure.