Japanese Motor Works has been servicing Athens and the surrounding area since 1991. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from check engine light and computer system diagnoses and repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “professional”, “honest”, “friendly”, "knowledgeable", and “courteous”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Japanese Motor Works
Athens, GA 30607 USA
Auto Repair Experience
- Peter Haughton, Manager
- Established 1991
- 4 Auto Repair Mechanics on Staff
- 1 ASE Certified Auto Technician
- 63 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- Vehicle Detailing
- Car Wash
- Early Bird Dropoff
- Heated Waiting Room
- Service Guarantee
- Wireless Internet
Makes We Serve
JWM is an outstanding shop. I have been a client since 1997, and they have never let me down.
The job appears to have been done well.
It was good to communicate directly with the mechanic, both at the outset and the conclusion of the work.
The front desk person was nice, but didn't have to explain things so many times. I thought he said that if the work was done part of the initial $50 diagnosis fee would go toward the job payment, but that wasn't true.
These guys are great. They are super knowledgeable and always provide detailed explanations. My Highlander is running like a champ! And they're cool to boot... Highly recommended.
They were very nice, accommodating, and honest.
Kudos to JMW for their great communication. They kept me in the loop with phone calls and emails so I was never left wondering about progress. I'm also impressed by how quickly they rectified the problem, which proved to be very tricky to figure out.
Excellent customer service. Needed my truck towed to their shop for an evaluation and they sent someone immediately. Tow truck arrived swiftly and driver was very friendly and helpful. I got news from the shop as to what needs to be done later that afternoon. Was ready to go the next day.
This was my first experience ever dealing with a car mechanic on my own and they were very helpful and patient. I feel that I can trust what they are telling me and that they are fair.
Great job. Thanks
Andy was great to work with especially with me being an hour and a half away. This is my daughter's car but he covered all the issues with me since I know more about cars. He was very upfront with what needed immediate attention and what could wait. Cost was very reasonable and the invoice included a list of recommended future work with cost estimate. Very nice for planning/budgeting and no pressure or scare tactics.
Very thorough and patient with questions.
Very friendly staff. The people up front make sure you know what is going on. Even the mechanics are friendly. Heck, even the dogs are friendly! Importantly, they seem to be interested in getting things right, including not fixing things that don't need to be fixed (yet). I think it is the place to take Asian vehicles in Athens.
The services were professional and thorough. They were upfront about what was wrong and walked me through each problem my car had.
Communicative and helpful.
They got me in and out in three hours with my problem fixed, and additional problems that I did not expect were also fixed. These guys are really good.
Very overpriced service. Annoyed that I cannot speak to a technician on the phone. Always had to call with questions, wait, and then call back to get an answer.
The service advisers were great, Andy and Jake explained what needed to be done and we worked out a timeline to get my car back to me as soon as possible. Just started using them for my car and I will be back.
First visit. Did precisely what they said they would do promptly and for the price estimate.
The diagnosis was pretty speedy, and I am confident it was thorough.
Fantastic experience from intake to pick up.
Quick work. Friendly staff. Car running well.
Always a great experience and great service!
Andy was very helpful and explained everything well. They clearly care about the maintenance of my car and this was our first time going. They asked more questions than a doctor. ??
The service is excellent, but diagnosing and fixing issues with an automobile is terrible. I have taken my vehicle to them three times now with the same issue. They have told me that the issue has been fixed twice, but now they have my vehicle for a third time and they are asking for another $500+. I feel that they are very unreliable.
Same great service as always.
JMW is friendly, experienced and provided quality work. I wouldn't trust my car to anyone else.
Fabulous team. Always take care of my needs.
Everyone I spoke to was very professional.
They were great.
Professional, very efficient, very effective at problem solving.
Very friendly and feel they are trustworthy.
Always great service. Fair, honest, and dependable!
Knowledgeable staff. Great customer service.
Japanese MotorWorks provides the BEST in service and quality of work. They take time to make sure you understand the work they are doing which provides a peace of mind that you're getting the most for your money. I have no doubt my vehicle will be in the best condition when I pull out of JMW!
Initially, I was pleased. The Shop diagnosed the problem with my 1999 Honda in less than a day. The repair was done in a timely manner and the bill was over $300. Again, I felt pretty good because the dealership had the car for over a month and never had a solid diagnosis. Currently, I am very dissatisfied with the service. The car died on me yesterday. We have not driven the car very much since we picked it up and it died the same way it did prior to the Japanese Motor Works visit. Obviously, the Shop misdiagnosed the problem and I am out over $300 with an unreliable vehicle.
Peter provides great service.
Everyone is always extremely polite and helpful. The process/work to be done is always communicated/explained beforehand so that I know what to expect. Afterwards, the repairs and maintenance work is always well documented and explained.
They fixed the problem. But it was expensive.
Very pleased by the great service from everyone at JAW.
Great communication and service work.
Very professional service.
Always excellent work. Top notch. Way better than the dealer!
Andy, in front, provided extremely courteous customer service (as he always does). Checked to see if could help with problems, immediately - Malfunctioning Headlight and brake lights on '05 Honda Accord. Andy checked prior records for last recorded service for both problems. Was able to arrange for both lights to be checked and changed as needed.
I scheduled the appointment one day earlier using their website but never received notification. Had to call and confirm that I did indeed have the appointment. Very organized once I was scheduled. Very detailed billing and nice that they enter the info into Carfax and keep track of previous repairs. Was sent an email with bill but nothing mentioned that my car was ready or how long they stayed open to pick it up. Would be nice to include that in the email.
This was my first time using this shop. Everyone was friendly and took time to explain things to me (I don't know very much about cars). Thanks and I will be back.
Car was done on time. Alerted me to a couple issues with the vehicle and recommended a course of action.
Good , efficient service.
I received good information and the work was done right.
Fast, accurate estimate of both work needed and time it would take. Not out to do unneccesary repairs
All the sales personnel and service personnel were courteous and professional.
Excellent as always. They identified the problem quickly. I feel they went above and beyond by researching the issue and finding that it was covered by a warranty from the car manufacturer. This saved me time, money, and a giant headache.
Always friendly and helpful staff.
Service was thorough,timely and well done .
Everyone at JMW was extremely polite and helpful.
Great friendly service.
Great customer service! No hassle sales people.
I thought the prices were high.
The customer service is great!
Excellent work and they are courteous.
Estimates always accurate; never any last minute surprise charges. They are honest and friendly.
Great customer service.
They have proven themselves to be trustworthy.
Super friendly, honest about repairs and they know what they are doing.
They are professional and courteous.
Overall I have been satisfied.
They gave me great service explaining what various steps and products work with me car.
The customer service was excellent. The guys were honest and straight forth. This was my first visit, and they certainly earned my trust.
They say what they are going to do and at the right time-frame and price!
Japanese Motor Works does the work they say they will do and don't charge an arm-and-a-leg. They are also a friendly group of people.
Peter Haughton is a gifted mechanic with genuine commitment to customer service. And you can't beat the dogs in the lobby.
Too pricey for a Indy shop. I can get same service sometimes a little cheaper at a dealership with nicer waiting area and other amenities.
The staff are friendly, honest, and they'll take care of you. Additionally, they specialize in work on Subarus which I really appreciate as a Subaru owner.
They take care of my cars and have for years. They only do what needs doing and do it for less.
I have recommended this shop before. I have had questions and they have provided answers, even when I did not have any work done at the shop.
They were very thorough and up front about cost of service.
Excellent and fast service at a reasonable price.
Great service and attention to detail.
The knowledge base at this shop is outstanding. The pricing estimates are on point.
Very nice guys to talk to and work with. They explain to you what they are doing with your car and call throughout the process of repairs to give updates on what, why, and how.
Very Nice, very helpful.
Great work, very professional and courteous.
They were very helpful and polite, and my air conditioning works great now!
Fast services and fair price.
Very professional, thorough and friendly.
Knowledgeable staff. Courteous, efficient, and saved me money.
It was recommended that I get new spark plugs. The price quoted was for a fwd vehicle. Despite Infiniti not making any fwd sedans in 2007 or anytime since. I assume had I gone ahead and replaced the spark plugs I would have paid the fwd price. After conferring via email, I was given the lower rwd install price. Once I got home for Christmas break, I took the vehicle to a trusted mechanic in Florida. He immediately noticed that the intake was cracked and in dire need of replacement. Based on the gas mileage prior to bringing the vehicle to Japanese Motor Works, it seems incredibly likely that the intake was broken at the time. Further, the reasons for recommending new spark plugs (supposed misfire), were merely symptoms of the broken intake. Lastly, they did not reset the tpms nor did they clear out the check engine codes.
Great service, seems honest and have given me good advice. Can tell they really love the cars.
They seemed to be very knowledgeable and provided good service.
Quick Service, no issues, positive experience.
They listened, explained the work and were on time.
They know the systems and do quality work.
I am satisfied with the work done at Japanese Motor Works, but no so much with the work contracted out for wheel and tire service.
I like the quality of their work.
Excellent knowledge and service in Athens.
You are all super friendly. Even my shy daughter doesn't mind bringing her car in.
JMW gives excellent customer service and they are always willing to give me detailed information about my vehicle and in a way that I can understand.
Everyone was so polite and professional and I think they do good work.
Professional and courteous service.
Excellent service every time.
They do the job I come in for right the first time.
Great service, friendly staff.
For over 12 years we have been a customer of Japanese Motor Works and have been extremely satisfied with each and every visit.
They are the best service and repair shop I know.
They have always performed good work for a reasonable price. They have been reliable for service.
Friendly and knowledgeable service.
Great service but very expensive.
They do good work.
These guys are Gods gift to automobile owners. Never has anyone been as knowledgeable about modern Japanese automobiles and their needs as the mechanics here. Never has any service advisor been so thoughtful, complete, and courteous.
The seem very knowledgeable and they are very friendly. They are on the pricey side.
The guys at Japanese Motor Works are honest, hardworking & very nice. They always do an excellent job on my Toyota Tundra. The shop is very clean as well, even the bathroom, which is rare for an auto repair shop.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service