James Auto and Truck Service
Hours of Operation
|Mon - Fri:||8:00am to 6:00pm|
Message from the Shop
Foreign & Domestic General Auto Repair - Oil & Filter change & Tune-Ups - Transmission Service & Replacements - Cooling System: Radiators & Water Pumps - Electrical: Alternators & Starters - Brake Service - Air Conditioning - Clutch Replacement - Battery Sales & Service.
Light and Medium Duty truck service - Check Engine Light Diagnosis - Failed SMOG Diagnosis & Repair - 30, 60, 90 K Scheduled Maintenance - Timing Belt Replacement - Power Windows & Antennas - Fuel Injection & Fuel Pumps - Differential Repair & Rebuilding - Carburetor Repair & Rebuilding
Auto Makes We Service
|Check Engine Light||Diagnosis||Muffler & Exhaust||Oil Change & Lube|
|Scheduled Maintenance||Service & Repair||Timing Belts||Transmission Repair|
|Car Pickup/Dropoff||Early Bird Dropoff||Service Guarantee||Shopping Nearby|
Customer Reviews (25 reviews)25 Sort by: Date |
Kind of a long story but I'll try to keep it short.
I live in Oakland and my '99 Ford Ranger broke down in the city. I let a nearby mechanic work on it because we both agreed it was probably the fuel pump and I had no means of towing it over the bridge. He did the fuel pump, then proceeded to tell me I needed to do more things in order to get it running correctly. I got it out of there before he took me for too much money and drove it to James Auto (it ran so poorly I was doing 15 over the bridge).
An old boss of mine recommended this place to me if I ever had any trouble, so I figured I could trust them and this turned out to be true. Wally did a bunch of tests to find the problem and ultimately decided it must be something internal, that I would need to replace the cylinder head. This sort of job wasn't worth it for me because the truck had 206k on it and would barely be worth more than that sort of job when I got it out. I sold the truck to him for $200, he waived the $125 labor fee, and I started to look for another truck.
A day before I was going to take a serious look at a truck, Wally calls me back and asks if I had gotten something new yet. I said no, and then he told me he discovered that the last guy had replaced the timing belt incorrectly (while working on the truck, the last guy didn't even mention a timing belt at all). The belt was off by 5 teeth, and he said that if he fixed that discrepancy, the truck would run fine. He did this, he was right, and now I still have my truck.
He could've just kept the truck, done this rather inexpensive repair, and sold it. But, being an honest guy, he offered it back to me, and that saved me a whole lot of money. On top of that, it runs better than it did before all of this. Go here for honest work! That's what I will be doing.
I would recomend this shop to a friend, not only by the service and cost that I received, but thru a friend's recommendation because of his 10-year experience at James Auto.
I had two front wheel bearings reaplaced for the cost of one because the bearing failure (and hum) were too minimal to tell which one was bad by road test and examination of the bearings.
I highly recommend this shop to anyone who wants an HONEST, quality, dependable mechanic.
I purchased an old, 1989, Dodge Conversion Camper Van. The steering was a little lax and I took it to a "well known" business in San Leandro and was told it needed an entire new steering system with heavy duty parts at the cost of $3500. I asked if it needed everything done at once and was told, yes. I told them I was going to get some other estimates.
Thank God I found an HONEST mechanic. He was referred by a friend of a friend and I thought it couldn't be any worse than the first estimate. I didn't tell them I had taken it elsewhere because I wanted an unbiased opinion.
I called and got an appointment the next day. I dropped it off the evening before and Wally took a quick look and told me he needed to check it out thoroughly. The next day, he personally called me and explained the details to me. It was finished when he called me, with only a minimum labor charge.
I was expecting to hear it was going to cost around 2000 dollars. I asked, so "what are the damages" and was told $50. I WAS SHOCKED. It only needed a steering gear box adjustment. It did NOT need all new parts: ball joints, idler arms, new steering gear box or a drag link.
This shop gets all my business in the future.
The hourly labor charge is 100 dollars here compared to 115 at the "other shop"
I am so impressed with Wally's honesty and integrity that I took the old van back and had new shocks put on, even though he told me I could probably do without them. I camp in remote locations on forest service roads and wanted the security of having new shocks.
It is so wonderful to know there is an honest and reputable company I now trust my vehicles to.
Wally was awesome! He listened to my problem, told me he would look at it, got it done for $50.00!!! And was done within hours after I dropped it off. He never treated me like I was not worth explaining things to, never considered that maybe a GIRL wouldn't understand and did nothing but smile and please me all the way. It was really nice to be treated like a smart person instead of like a dumb girl. Thanks Wally!
I would recommend James Auto and Truck Service to anyone who would like to have an impeccable job done by honest caring people for a fair price! It's a family run business with high standards for quality and character. They treat people the way they would like to be treated! The golden rule...what a concept! Thanks Wally, Karen and family!! Refreshing and uplifting in these cynical times!
I finally found a good mechanic! I took my RV in for a brake caliper problem - Not only were they fast but very honest about my options. I went ahead and had them investigate another problem I'd been having with the generator for over a year - They were able to find the problem and get it repaired - both items came in under the original estimate - we are now happily winter camping again! Thank you so much!
I have two vehicles and both are only touched and taken care of at James Auto & Truck. I wouldn't trust anyone else with my vehicles. They have gone over and beyond service & commitment for me and the people I have referred them to. I've had issues with other people/shops & time after time & after many years I don't think twice about who I entrust my safety to. Thanks Wally, Karen & James Auto & Truck Team!!
James Auto worked on my Honda, they worked on the 90,000 service and brakes.
Thanks to Alex and Wally I feel safe driving my car. very good customer service, I recommned to all my friends.
My only suggestion to them is thier office needs some TLC. There is no waiting area, if you go to get an oil change. But like I said the people are good.
The Last Honest Shop. This actually happened; a Lady picked up her Toyota and they said "no charge". They told her the leak was a small valve in the bottom of her radiator and they replaced it.
She was in shock but happy.
My car actually needed service and they were nice to explain exactly what was wrong and fix it fairly fast and very fair priced.
This place wont wow you form the outside, but inside these guys work hard and work fair.
Give them your business, trust them with your car.
The best. Twice the end price was well less than estimated. Once I brought in my Honda for a new timing belt. He called me later and told me it wasn't necessary as I had a timing chain. The other was to replace (as I recall) my alternator. The final price was less because I didn't have an air conditioner and the access was easier than expected. Save me @ 200.00 and I would never have known the difference had he not been so honest.
AN HONEST AUTO MECHANIC
With ethics and integrity
The following story is true. My wife and I are from Las Vegas, Nevada, were travelling in the San Leandro area and suddenly the engine of our motorhome stopped running. We were lucky to find James Auto Truck Service and had the motorhome towed to the shop at 2.30 pm and later at 7.00 pm the mechanic called us to say that the motorhome is repaired and ready to be picked up. We emphasised that he has fulfilled what he said and his price is very fair compared to other estimates we had received.
We strongly recommend James Auto Truck Service to anyone.
Thanks to Wally and his great staff, an honest mechanic.
Donn and Jessica Baliotis
My family has been going to James Auto for 25+ for all maintenance & repairs and would never consider going anywhere else. You come away confident that you have received excellent honest work, along with fair labor rates. When you are told your car will be ready, it is. If you don't need a repair, you are advised of this. Car repairs/maintenance are always an inconvenience, however, James Auto does an excellent job in taking away the hassle.
Wally & Karen are the very best! Not only are they great people their business is run in a professional manner, the customer service is top drawer, the workmanship is FIVE star. Wally has been servicing our vehicles for 19 years. We own two Chevrolets, two Fords, and 1 Toyota, When we owned a Dodge Ram he serviced it, as well as my husband's company issued Whirlpool, Sears, and A&E vehicles. You're in good, honest, and capable hands at James Auto Truck Service.
Wally and Karen are the best! I've been taking my family's cars (ranging from Chevys to Mazdas to Toyotas) to them for 25 years or more. Always great service and reliable repairs. Wally has told me that he would fix for free anything that I didn't think was quite right on the first try. I've never had to take him up on that! I've recommended James Auto and Truck to anyone who mentions they need repairs, and will continue to do so!
Wally and Karen go the extra mile (so your car can too) my work van had tranny and differential major work needed at same time. Wally was able to take care of both while I was on a trip( so no down time for me) and also he sceduled at the same time for a moble windshield co. to replace windshieled Time for me is valuble. Wally understands and delivers
Big B and I have done business at this location for over 25 years. The owners and team are honest, reliable and consistently provide a higher quality of service than 98% of the shops out there. Quality parts are utilized. If it is determined that your vehicle needs selected work done to it to insure that it runs efficiently, you can rely on what they tell you. This is a first class operation and is a true reflection of the team. I never hesitate to refer someone to this location.