Jack's Madrona Autoworks

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jacksmadronaautoworks@comcast.net
525 Ronlee Ln NW
Olympia, WA 98502 USA
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08:00
17:30
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CLOSED
CLOSED
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
Closed
Call now:
(360) 526-8218
94 Verified Reviews

Auto Repair Experience

  • Jack Cloutier, Owner
  • Established 2003
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience
RepairPal Scorecard

Jack's Madrona Autoworks was established in 2003 and has been providing Olympia and the surrounding area with quality automotive repairs ever since. This shop features a team with an excellent mix of experience, ongoing training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “honest”, “knowledgeable”, “courteous”, “friendly”, and “outstanding”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Jack Cloutier, Owner
  • Established 2003
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

Amenities

  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Message from the Shop

Air Conditioning — Complete AC Repair, Evacuation & Re-Charge, AC Retrofit, Performance Testing

Engine Management Service — Ignition, Emission & Fuel Delivery Systems Diagnosis & Repair, Drive Belts, Timing Belts, Valve Cover Gaskets, Head Gaskets, Fuel Pumps, Motor Mounts

Brake Service — Brake Pads & Shoes, Rotors, Calipers, Power Boosters, Anti-Lock Brake Systems, Emergency Brakes, Machine Work, Diagnosis

Suspension / Shock / Strut Repair — Shocks and Struts, Air Ride Systems, Ball Joints, Axle Shafts, Wheel Hubs & Bearings, Axle Seals, Sway Bars & End Links, Tie Rod Ends

Exhaust — Mufflers, Tail Pipes, Exhaust Manifolds, Catalytic Converters, Gasket Replacement, Clamps and Hangers, Oxygen Sensors

Oil Change — Conventional & Synthetic Lube / Oil / Filter, Transmission Flush, Power Steering Flush, Differential Flush, Brake Fluid Flush, 30K/60K/90K Services, Transfer Case Fluid Flush

Transmission Repair — Clutches, Automatic Transmissions, Rear Main Seals

Radiator Repair — Water

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

94 Verified Reviews
by - Verified Customer August 29, 2016

Jack's has always been fabulous. We recently had a vehicle breakdown the day before we were supposed to leave on vacation. They squeezed us in and were able to get us on the road on time--and it made all the difference in the world. We can't recommend them highly enough!

by - Verified Customer August 29, 2016

Madrona always takes excellent care of my vehicle!

by - Verified Customer August 23, 2016

Friendly, accurate work quotes. Work done well and completely with no follow up problems. Whether it is maintenance or breakdowns, all of their work is done well and right.

by - Verified Customer August 23, 2016

They give very complete details as to what needs to be done and why. Also, always gives you the cost and if you live close by they give you a ride home while they work on vehicle.

by - Verified Customer August 16, 2016

All staff members are friendly. Service was done promptly while I waited.

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by - Verified Customer August 09, 2016

Great, did what was necessary, did not do or change things not needed.

by - Verified Customer August 09, 2016

I was very happy with my experience at Madrona Auto Works

by - Verified Customer August 09, 2016

Friendly and competent!

by - Verified Customer July 28, 2016

We took the car in to have the cruise control fixed. The problem was diagnosed and fixed. This shop is always dependable and efficient. We are very satisfied with the service.

by July 28, 2016

Excellent, thorough, and friendly service that is easy on the wallet.

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by - Verified Customer July 28, 2016

They were quick to get me in.

by - Verified Customer July 21, 2016

Made every effort to find a solution to my electrical problem to avoid having to get a very expensive part.

by - Verified Customer July 14, 2016

Jack did an excellent job. Very thorough and great value for the cost of the repairs.

by - Verified Customer July 14, 2016

Always great to work with.

by - Verified Customer July 14, 2016

Courteous professional service, excellent repairs from sound, professional common sense mechanics.
That is why we keep coming back.

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by - Verified Customer July 14, 2016

Good job!

by July 14, 2016

Berry was very nice and helpful.

by - Verified Customer June 22, 2016

I would recommend Jack. I think it is important you know what the problem with your car is ahead of time to make sure you get the repair you want or need.

by - Verified Customer June 15, 2016

Excellent

by June 15, 2016

Excellent service, a bit on the more expensive end

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by - Verified Customer May 30, 2016

Did what I asked, and let me know additional work that needed to be done.

by - Verified Customer May 30, 2016

Trouble shooting a problem on an older car. They were able to get it working with a minimum of effort and cost.

by - Verified Customer May 30, 2016

I was very happy with their work on my car and their explanation of the work to be done and what they found and completed.

by May 23, 2016

Excellent service.

by - Verified Customer May 23, 2016

Very professional and straightforward.

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by - Verified Customer May 16, 2016

Imagine having a car problem and being able to email your mechanic and having him fix it with the least amount of hassle and $. Imagine that you really trust the guy. Imagine that the staff are polite and helpful and you leave carefree [about the car at least]. We should all be so lucky to have such a car place.

by - Verified Customer May 16, 2016

Best customer service.

by - Verified Customer May 16, 2016

Very thorough with great customer service

by - Verified Customer April 28, 2016

Outstanding service!

by - Verified Customer April 21, 2016

These are great mechanics who can diagnose and fix probably anything. They were really helpful to me when I had an urgent problem, plus they told me other things I should pay attention to, which I am! They are also extremely kind and gracious.

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by - Verified Customer April 21, 2016

Always friendly and helpful.

by - Verified Customer April 21, 2016

I love these guys. They don't try to oversell

by - Verified Customer April 14, 2016

Great shop.

by - Verified Customer April 10, 2016

They are always friendly and informative, very accommodating. You can tell they are not trying to make a quick million and move on.

by - Verified Customer April 10, 2016

Timely, remembered details of my last service and checked about how things went. Personable and efficient.

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by - Verified Customer March 30, 2016

Great friendly service at good prices.

by - Verified Customer March 30, 2016

I have already recommended them to my friends.

by - Verified Customer March 30, 2016

Honest caring service, I feel they have taken very good care of my car and not taken advantage of it being an older car.

by - Verified Customer March 23, 2016

Jack provides great service at a fair price.

by - Verified Customer March 16, 2016

I feel they are honest & knowledgeable.

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by - Verified Customer March 16, 2016

They are friendly, knowledgeable and accommodating.

by - Verified Customer March 16, 2016

The staff are very friendly and honest people, also repair fee is reasonable.

by - Verified Customer March 16, 2016

Service was good. Took longer than quoted due to attempted upselling

by - Verified Customer March 09, 2016

They have been taking good care of our several vehicles for many years.

by - Verified Customer February 04, 2016

We have had our van and truck repaired there for 18 years and have always been extremely satisfied. They are very knowledgeable and have good advice. They are not any more expensive than other auto shops, been to a few before I found them, and they are AAA.

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by - Verified Customer February 04, 2016

These guys are great and do great work.

by - Verified Customer January 28, 2016

They are the most honest and helpful automotive center in town.

by - Verified Customer January 28, 2016

The work done and customer service is exceptional.

by - Verified Customer January 28, 2016

Very easy to recommend Madrona, good, honest business.

by - Verified Customer January 26, 2016

Great repair, Quick, fair price.

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by - Verified Customer January 26, 2016

ALWAYS PROVIDE GOOD, QUALITY WORK!

by - Verified Customer January 26, 2016

They were fast, courteous, professional, and followed up with me every step of the way.

by - Verified Customer January 26, 2016

I feel like they are pretty honest and do a good job. Maybe not the cheapest, but I think worth it.

by - Verified Customer January 26, 2016

Jacks Madrona is the most honest trustworthy mechanic, we have taken multiple makes of cars over 10 yrs....maybe longer, they talk to you before they do anything like tell you has to happen know and what your car car run fine with. Amazing!!!

by - Verified Customer October 19, 2015

I moved here looking for a shop I could trust and only found this one by chance. When I talked to the man on the phone to make an appointment, he was very honest that they are not the cheapest in the area but they are the most honest. I found that to be completely true. They changed my oil quickly, for the quoted price, and even offered to replace my burnt out taillight bulbs at cost.

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by - Verified Customer October 19, 2015

Jack is good but a little pricey.

by - Verified Customer September 29, 2015

They have friendly customer service and their mechanics are knowledgeable. They are up front and honest with the problems with your vehicle and what is most important to fix and least important to fix.

by - Verified Customer August 11, 2015

Jack is a trustworthy person who does excellent repairs and backs his work.

by - Verified Customer March 30, 2015

Very good customer service! Very fair pricing and willing to work around our time schedule. They helped us out several times.

by - Verified Customer March 16, 2015

Good service.

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by - Verified Customer February 01, 2015

Jack has always been extremely helpful and knowledgeable. He makes you feel comfortable and educates his customers about what is going on with your vehicle.

by - Verified Customer September 10, 2014

They provide excellent service at a fair price. Follow up with me to make sure I am satisfied with their work, and always take time to explain what it is that needs to be done and why! I have complete trust that they are being fair and honest with me!!

by - Verified Customer September 04, 2014

Jack is always accommodating, friendly, honest and straightforward.

by - Verified Customer September 04, 2014

I like their Honesty.

by - Verified Customer July 10, 2014

I am extremely satisfied.

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by - Verified Customer July 10, 2014

They were able to schedule me quickly, prices were reasonable, mechanic is knowledgeable.

by - Verified Customer June 08, 2014

It is refreshing to work with ethical honest people who happen to also be good mechanics.

by - Verified Customer May 14, 2014

Always friendly and accurate service.

by - Verified Customer May 11, 2014

Fantastic service.

by - Verified Customer April 16, 2014

They always explain the work they recommend prior to proceeding and are fair in their pricing.

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by - Verified Customer April 16, 2014

Jack's Madrona Autoworks customarily goes over and above 100% of the work that they do for you. The people there are like your primary physician who thoroughly gives you an extensive physical exam, even if he/she doesn't have to. You can be sure that your car will be well-cared for in every time you go for a check-up.

by - Verified Customer April 02, 2014

Reliable prompt service, skilled, good natured mechanics and owner. Really appreciated drop off, pick up service. That makes it easy for me to leave my vehicle.

by - Verified Customer March 26, 2014

The people and the service at Jack's have always been terrific for our vehicles.

by - Verified Customer March 18, 2014

Knowledgeable, trustworthy, friendly...nice people.

by - Verified Customer March 11, 2014

Always very good service, I feel the staff are honest about the work that needs to be done.

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by - Verified Customer March 04, 2014

Good guys, good service, very reasonable fees. They have been dependable for many years.

by - Verified Customer February 27, 2014

Great service.

by - Verified Customer February 26, 2014

I like the great customer service, honesty, and the quality of their work. They explain everything. They don't try to up sale you for repairs that aren't need like other places have done.

by - Verified Customer February 19, 2014

They are honest, friendly, reliable and do great work.

by February 16, 2014

Honest and reliable work.

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by - Verified Customer February 10, 2014

Honest, good work.

by - Verified Customer February 05, 2014

Long term customer, They always do excellent work.

by - Verified Customer February 05, 2014

Folks there are friendly and the service is outstanding. I won't take my car anywhere else.

by - Verified Customer February 05, 2014

I like their honesty and promptness.

by - Verified Customer February 05, 2014

Great service. Great prices. Great people! They really care about quality work.

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by - Verified Customer February 05, 2014

Jack is professional, personable, reasonable, and a top-notch mechanic.

by - Verified Customer January 20, 2014

I've had the best service ever at this shop. Mechanics are knowledgeable, courteous. Prices are very good. They are great at making sure you know about work you will need in the future but not having you do it until you really do need it. Wouldn't trust my car to anyone else.

by - Verified Customer January 08, 2014

Honest, fairservice, great information leading to an informed decision.

by - Verified Customer January 03, 2014

I have known Jack for over 20 years as a solid, honest and intelligent mechanic.

by - Verified Customer January 03, 2014

They have served my car needs for several years and I trust them explicitly. They are knowledgeable, fair and friendly.

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by - Verified Customer December 30, 2013

Excellent service and very friendly staff.

by - Verified Customer December 29, 2013

Service is good.

by - Verified Customer December 29, 2013

I like the quality of the staff and work performed. Exceeded expectations.

by - Verified Customer December 29, 2013

Excellent service. People who care about service provided.

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