Jack is friendly and informative. Needed to be a bit more pushy about my 'boots'. But he did tell me.
A good experience.
Always great service! So happy to know we have a trustworthy shop. You will continue to get our business.
Jack and his team are consummate professionals, would not go anywhere else!
Was extremely happy with the service and information about my still being under warranty from my dealership. Have already told people to visit your shop.
Everything was straightforward and honest in my experience. I was also very grateful for the flexibility around specific needs I had for my vehicle.
Jack and Barry are wonderful human beings and mechanics! I always feel respected and taken care of when I contact them. Without a doubt, this is the best shop I've ever used.
Extremely happy with service and repairs!
Treated fairly and was given expert advice.
This is a great place- they never pressure me into repairs I don't need or aren't necessary and they explain what they are doing so I can understand.
I've always trusted Jack to give me a fair price and quality work. I've never been displeased with this shop. And that trend continues. Keep up the stellar work.
Amazing job! Always happy with the service I've received here and would highly recommend.
Excellent service! will be back!
I was quite pleased with the work, costs, and the people I had contact with.
Very professional customer service and car service. two thumbs up!!
This is the cleanest and friendliest auto shop anywhere. They are professional, timely, and respectful.
Satisfied as usual.
Easy in and out, no surprises!
Jack and his employees are by far the nicest and most professional mechanics I have met east to west coast! I recommend them to everyone. They have dog treats and a trail to walk your dog while you get you work done. When I brought my puppy in Barry (one of the mechanics) even gave me a free dog bed! Jack himself has even given me a ride when my car was in the shop. I cant say enough good things about this establishment. Honestly the best.
Awesome place, people, and standards.
Bring my car back this week for additional repairs. Great work on the first issues.
Very good service!
Everyone at Jack's was super friendly, helpful, and answered all my questions. I have a reasonable grasp on mechanical work, and they were thorough and described what they were going over and why. I really appreciate their thoughtfulness as well as their professional and personable demeanor.
Van running great, warning light has not come back on.
An excellent overall experience. One of the last honest shops in town.
Great repair shop. They did some work on my Porsche S4S and fixed the coils on the plugs.
The fix was right on and the customer service was excellent. We love these guys!
Jack's is the best shop we have ever had. He is honest and fair. I recommend the shop to anyone looking for auto repair. A trusted business for sure. It is nice to have that in this day and age.
Always trustworthy and explain needed work in a way that is understandable. Appreciate that they often show the replaced parts to show the reason for the replacement.
Front Desk staff is great and very friendly. However, the new mechanics were a little less approachable and I was not as comfortable working with them as I have other mechanics in the past years I have visited the shop.
very professional service...friendly staff and excellent work on the car!
Very happy with the quality of work and price.
Everyone was very friendly and gave me all of the information I needed to decide what to do with my car.
Honest and experienced staff, I have 100% trust in their work. Wouldn't take my rigs anywhere else.
Great work by a great shop!
Jack did a great job, listened to our issues and found the issue another shop caused after we had the vehicle at the other shop and they tried to charge us 900.00 for an issue the car wasn't even having and not fixing the problem they caused. Very glad we found a great mechanic near home! Thank you!
They did a great job.
Friendly staff, knowledgeable, gets work done correctly the first time, trustworthy, good value.
I'll be back for future work.
Great service, staff really friendly and helpful. Would recommend as a trustworthy place for car repairs.
Great service and it didn't take long to get wait for my car to be serviced! I appreciated the explanation of what would be done to my car and what would be looked over to make sure everything was in tip top shape. I highly recommend Jack's for an oil change or other services.
Great guy doing great work!
We were told in advance what the car needed and what it would cost ...... Everything was as explained.. We were also told to call if anything came up in regards to the repair... Also we had a call about a week later asking us if everything was working correctly... First time that had ever happened.. Very impressive service for sure.
I don't want to.
I was not in a hurry for the service to get done and I needed a lot of explaining done for me as I know nothing about the workings of a car. Jack took lots of time explaining things to me. He was very patient, clear and helpful.
Great working with Jack. He's honest, and tells me what needs to be done, what has to be done now, and what can wait. They do a great job. I trust him with all of my family's cars, old and new, import and domestic.
Jack's has always been fabulous. We recently had a vehicle breakdown the day before we were supposed to leave on vacation. They squeezed us in and were able to get us on the road on time--and it made all the difference in the world. We can't recommend them highly enough!
Madrona always takes excellent care of my vehicle!
Friendly, accurate work quotes. Work done well and completely with no follow up problems. Whether it is maintenance or breakdowns, all of their work is done well and right.
They give very complete details as to what needs to be done and why. Also, always gives you the cost and if you live close by they give you a ride home while they work on vehicle.
All staff members are friendly. Service was done promptly while I waited.
Great, did what was necessary, did not do or change things not needed.
Friendly and competent!
I was very happy with my experience at Madrona Auto Works
They were quick to get me in.
We took the car in to have the cruise control fixed. The problem was diagnosed and fixed. This shop is always dependable and efficient. We are very satisfied with the service.
Excellent, thorough, and friendly service that is easy on the wallet.
Made every effort to find a solution to my electrical problem to avoid having to get a very expensive part.
Jack did an excellent job. Very thorough and great value for the cost of the repairs.
Berry was very nice and helpful.
Always great to work with.
Courteous professional service, excellent repairs from sound, professional common sense mechanics.
That is why we keep coming back.
I would recommend Jack. I think it is important you know what the problem with your car is ahead of time to make sure you get the repair you want or need.
Excellent service, a bit on the more expensive end
Did what I asked, and let me know additional work that needed to be done.
Trouble shooting a problem on an older car. They were able to get it working with a minimum of effort and cost.
I was very happy with their work on my car and their explanation of the work to be done and what they found and completed.
Very professional and straightforward.
Imagine having a car problem and being able to email your mechanic and having him fix it with the least amount of hassle and $. Imagine that you really trust the guy. Imagine that the staff are polite and helpful and you leave carefree [about the car at least]. We should all be so lucky to have such a car place.
Very thorough with great customer service
Best customer service.
These are great mechanics who can diagnose and fix probably anything. They were really helpful to me when I had an urgent problem, plus they told me other things I should pay attention to, which I am! They are also extremely kind and gracious.
Always friendly and helpful.
I love these guys. They don't try to oversell
They are always friendly and informative, very accommodating. You can tell they are not trying to make a quick million and move on.
Timely, remembered details of my last service and checked about how things went. Personable and efficient.
Great friendly service at good prices.
I have already recommended them to my friends.
Honest caring service, I feel they have taken very good care of my car and not taken advantage of it being an older car.
Jack provides great service at a fair price.
Service was good. Took longer than quoted due to attempted upselling
The staff are very friendly and honest people, also repair fee is reasonable.
I feel they are honest & knowledgeable.
They are friendly, knowledgeable and accommodating.
They have been taking good care of our several vehicles for many years.
These guys are great and do great work.
We have had our van and truck repaired there for 18 years and have always been extremely satisfied. They are very knowledgeable and have good advice. They are not any more expensive than other auto shops, been to a few before I found them, and they are AAA.
They are the most honest and helpful automotive center in town.
The work done and customer service is exceptional.
Very easy to recommend Madrona, good, honest business.
Great repair, Quick, fair price.
I feel like they are pretty honest and do a good job. Maybe not the cheapest, but I think worth it.
ALWAYS PROVIDE GOOD, QUALITY WORK!
Jacks Madrona is the most honest trustworthy mechanic, we have taken multiple makes of cars over 10 yrs....maybe longer, they talk to you before they do anything like tell you has to happen know and what your car car run fine with. Amazing!!!
They were fast, courteous, professional, and followed up with me every step of the way.
Jack is good but a little pricey.
I moved here looking for a shop I could trust and only found this one by chance. When I talked to the man on the phone to make an appointment, he was very honest that they are not the cheapest in the area but they are the most honest. I found that to be completely true. They changed my oil quickly, for the quoted price, and even offered to replace my burnt out taillight bulbs at cost.
They have friendly customer service and their mechanics are knowledgeable. They are up front and honest with the problems with your vehicle and what is most important to fix and least important to fix.
Jack is a trustworthy person who does excellent repairs and backs his work.
Very good customer service! Very fair pricing and willing to work around our time schedule. They helped us out several times.
Jack has always been extremely helpful and knowledgeable. He makes you feel comfortable and educates his customers about what is going on with your vehicle.
They provide excellent service at a fair price. Follow up with me to make sure I am satisfied with their work, and always take time to explain what it is that needs to be done and why! I have complete trust that they are being fair and honest with me!!
I like their Honesty.
Jack is always accommodating, friendly, honest and straightforward.
I am extremely satisfied.
They were able to schedule me quickly, prices were reasonable, mechanic is knowledgeable.
It is refreshing to work with ethical honest people who happen to also be good mechanics.
Always friendly and accurate service.
They always explain the work they recommend prior to proceeding and are fair in their pricing.
Jack's Madrona Autoworks customarily goes over and above 100% of the work that they do for you. The people there are like your primary physician who thoroughly gives you an extensive physical exam, even if he/she doesn't have to. You can be sure that your car will be well-cared for in every time you go for a check-up.
Reliable prompt service, skilled, good natured mechanics and owner. Really appreciated drop off, pick up service. That makes it easy for me to leave my vehicle.
The people and the service at Jack's have always been terrific for our vehicles.
Knowledgeable, trustworthy, friendly...nice people.
Always very good service, I feel the staff are honest about the work that needs to be done.
Good guys, good service, very reasonable fees. They have been dependable for many years.
I like the great customer service, honesty, and the quality of their work. They explain everything. They don't try to up sale you for repairs that aren't need like other places have done.
They are honest, friendly, reliable and do great work.
Honest and reliable work.
Honest, good work.
Long term customer, They always do excellent work.
Folks there are friendly and the service is outstanding. I won't take my car anywhere else.
Jack is professional, personable, reasonable, and a top-notch mechanic.
I like their honesty and promptness.
Great service. Great prices. Great people! They really care about quality work.
I've had the best service ever at this shop. Mechanics are knowledgeable, courteous. Prices are very good. They are great at making sure you know about work you will need in the future but not having you do it until you really do need it. Wouldn't trust my car to anyone else.
Honest, fairservice, great information leading to an informed decision.
I have known Jack for over 20 years as a solid, honest and intelligent mechanic.
They have served my car needs for several years and I trust them explicitly. They are knowledgeable, fair and friendly.
Excellent service and very friendly staff.
Excellent service. People who care about service provided.
Service is good.
I like the quality of the staff and work performed. Exceeded expectations.