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Jack Sauters Tire Factory

296 S Indian Canyon, Palm Springs, CA 92262

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Customer Reviews (1 review)

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Jack Sauters Tire Factory
October 01, 2011

I have gone to this shop for many years. After new ownership took over about a year ago, I've had only problems with this shop. I took it in for an oil change and a free rotation on a weekend. First thing, my right front wheel popped off while driving. This caused damage to my fender which they said they replaced but didn't. I could still see damage on the inside of the fender. They just fixed the dents and repainted it. Then they proceeded to charge me for the repairs on the fender by charging me a grand for the replacement of my clutch and and catalytic sensor saying the repairs would take more than 4 hours and they charge $90 per hour. They gave me the car back and I noticed a puddle of oil coming out of the car while still parked in the shop. Giving them the benefit of the doubt, I took the car and at my house I noticed the puddle was from my car. They gave me the car back without securing the oil filter tight and without replacing the pan which needed to be replaced! I took into another shop and they told me Jack Sauters who was the one to have done my last oil change, had left the oil filter loose and didn't replace the pan. I took it back to Jack Sauters because they said they would fix it for free since it was their fault. They gave it back to me and its still leaking. Now Im having to take it again to another shop to check the damage they've left behind costing me more money. I so am upset at their carelessness. Me and my kids could have been seriously hurt when the wheel popped off and they didn't even bother to secure the oil change filter cap. Not to mention the time and incovencience of not having my vehicle and the money I spent taking it to anther shop to check their lousy work. These are a bunch of morons who don't know what they're doing and they are so not worth 90 bucks an hour for labor. DON'T GO TO THIS SHOP FULL OF MORONS! IT MIGHT COST YOU YOU'RE LIFE!

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