J. White's Automotive has been serving the community of Framingham and the surrounding area since 2007. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “helpful”, “friendly”, “accommodating”, “honest”, and “knowledgeable”. This location features a staff of automotive professionals whose experience, commitment to ongoing training and investment in tools and equipment make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog and safety inspections, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.
Our Entire Team Is Committed To Keeping You In The Ride Of Your Choice™
Our business is a full service general repair shop that works on all makes and models. We also have a specialty division for Land Rovers and vintage restorations.
We look forward to being your automotive shop and assisting you with any and all of your needs.
Keeping people in the ride of their choice is our passion, art, craft and trade.
We invite you to stop by anytime to meet the team committed to serving you, your friends, your family, and your referrals for life, through excellent service, skill, communication, value and experience.
J. White's Automotive has been taking care of my Ford Edge for years. The Edge had an emergency gas leak that was a recall and no new plastic tanks were available at any Ford dealership. J. White's found a metal one on E-Bay and replaced it until the dealership received the required plastic tanks which they will install when I make the appointment.
Thank you for responding Pam. I remember this repair, we got lucky when we got the last replacement tank in the state that was available for you. I wish I could tell you it was our deeply routed trade secret, but I will forever remember how lucky we were then and how grateful we were to be able to help you.
We really appreciate your taking the time to respond John. Our customers make it easy to be friendly. Our ongoing training makes it easy to be professional. Thank you for allowing us to be the shop that keeps you in the ride of your choice.
We look forward to rectifying those issues for you Laura. Sometimes we run into defective parts or a tough problem to diagnose, and we don't like it as much as our customers when it happens. We appreciate your taking the time to respond and your understanding of the repair process. Thank you.
We hear you as far as being expensive. Running a reputable shop that employs highly seasoned and well trained technicians and investing in technology and equipment is expensive. Hopefully the paypal estimator will give you some sold estimates to further navigate what is fair pricing in the industry. Thank you for your feedback, time and energy with the survey.
I am so happy that responded to this survey Joe, otherwise we would not have known that this is how you left our shop feeling. I am disappointed to see we missed the bar in communicating the problems going on with your car. I know it is probably too little too soon, but I have asked Jeff and Shawn to reach out to you by phone to see if there is anything they can explain to help you understand the nature of the troubles with your car and why it needed multiple stages of repairs. Please accept my apologies for letting you walk away feeling this way.
Your thoughts and words hit the mark within the culture of our shop, thank you for sharing them Keith. We are in the helping people business first, the fixing car part is the means by which we are of service.
We are in the business of helping people, people with cars that need work. We are grateful to have our means of helping people through our shop and grateful for you.
Thank you for taking the time to respond.