J. White's Automotive

shirley@jwhitesautomotive.com
✓ RepairPal Certified
1800 Worcester Rd
Framingham, MA 01702 USA
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OPEN NOW
Th
8:00am to 5:00pm
OPEN NOW
Su
Closed
Th
8:00am to 5:00pm
M
8:00am to 5:00pm
F
8:00am to 5:00pm
T
8:00am to 5:00pm
S
Closed
W
8:00am to 5:00pm
Call now:
(508) 939-3678
48 Verified Reviews

Auto Repair Experience

  • Jeff White, Manager
  • Established 2007
  • 4 Auto Repair Mechanics on Staff
  • 65 Years of Car Repair Experience
Scorecard

J. White's Automotive has been serving the community of Framingham and the surrounding area since 2007. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “helpful”, “friendly”, “accommodating”, “honest”, and “knowledgeable”. This location features a staff of automotive professionals whose experience, commitment to ongoing training and investment in tools and equipment make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog and safety inspections, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Jeff White, Manager
  • Established 2007
  • 4 Auto Repair Mechanics on Staff
  • 65 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Vehicle Detailing

Amenities

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

Our Entire Team Is Committed To Keeping You In The Ride Of Your Choice™

Our business is a full service general repair shop that works on all makes and models. We also have a specialty division for Land Rovers and vintage restorations.

We look forward to being your automotive shop and assisting you with any and all of your needs.

Keeping people in the ride of their choice is our passion, art, craft and trade.

We invite you to stop by anytime to meet the team committed to serving you, your friends, your family, and your referrals for life, through excellent service, skill, communication, value and experience.

Reviews

Overall Rating

48 Verified Reviews

Customer Reviews

by - Verified Customer December 31, 2015

They are honest, competent, and extremely considerate.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We are honored too :). Thank you for taking the time to respond to the survey.

by - Verified Customer December 31, 2015

Great mechanics, nice people, and accommodating service.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

The nice people absolutely includes our customers John. Thank you for being one and for taking the time to respond.

by - Verified Customer December 30, 2015

I trust them to do a good job at this time.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Thank you for responding Gareth. Our goal is to keep that trust we have earned, by earning it each and every time you choose our shop for your automotive repairs and service.

by - Verified Customer December 30, 2015

J. White's Automotive has been taking care of my Ford Edge for years. The Edge had an emergency gas leak that was a recall and no new plastic tanks were available at any Ford dealership. J. White's found a metal one on E-Bay and replaced it until the dealership received the required plastic tanks which they will install when I make the appointment.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Thank you for responding Pam. I remember this repair, we got lucky when we got the last replacement tank in the state that was available for you. I wish I could tell you it was our deeply routed trade secret, but I will forever remember how lucky we were then and how grateful we were to be able to help you.

by December 29, 2015

Everyone at this shop is great and friendly. They are more than happy to educate you about the service needed for your car. They are extremely honest and helpful.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Thank you for posting your observations. Being of service to you is the best part of our jobs. It is really nice to know that this shines through to you!

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by - Verified Customer December 28, 2015

Those at J whites have been very professional and friendly.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We really appreciate your taking the time to respond John. Our customers make it easy to be friendly. Our ongoing training makes it easy to be professional. Thank you for allowing us to be the shop that keeps you in the ride of your choice.

by - Verified Customer December 23, 2015

Good communication and quality work.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We will do everything possible to keep it that way too! Thank you for taking the time to post Kevin.

by - Verified Customer December 23, 2015

Highly competent and great service.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

All that training mixed with a passionate staff, seems to be a good recipe here. Thank you for taking the time to respond Doug.

by - Verified Customer December 23, 2015

They are excellent.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We think the same about our customers Carol. We appreciate your taking the time to respond. Thank you.

by - Verified Customer December 22, 2015

Although overall services were well done, there were technical issues with repairs.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We look forward to rectifying those issues for you Laura. Sometimes we run into defective parts or a tough problem to diagnose, and we don't like it as much as our customers when it happens. We appreciate your taking the time to respond and your understanding of the repair process. Thank you.

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by - Verified Customer December 21, 2015

I like their service.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We like your response, and are grateful that you took the time to post. Thank you Ken.

by - Verified Customer December 18, 2015

Friendly knowledgeable staff.

by - Verified Customer December 17, 2015

J White and team have always been very excellent to deal with my 2006 Range Rover.

by - Verified Customer December 17, 2015

Their work is first rate, and the people are customer satisfaction oriented and are careful and conscientious in all aspects of their service.

by - Verified Customer December 09, 2015

Superb service all around.

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by - Verified Customer December 04, 2015

Good service.

by - Verified Customer November 30, 2015

Nice people. Straight forward explanation of work to be done and it was.

by - Verified Customer November 24, 2015

They are very helpful and I haven't had any problems with my car, since I have been bringing it to them.

by - Verified Customer November 16, 2015

First rate repair service backed by an honest warranty.

by - Verified Customer November 12, 2015

Everything was done well, on estimate and on time.

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by - Verified Customer November 12, 2015

I like the work quality, price and scheduling.

by - Verified Customer November 09, 2015

Jeff and the team are the most honest and thorough out there.

by - Verified Customer October 31, 2015

Fair, thorough service. No cutting of corners. Dedicated to getting it all right.

by - Verified Customer October 29, 2015

Knowledgeable staff. Great listening and handling of long term restoration projects with personalized and mindful prioritization and scheduling of repair orders.

by - Verified Customer October 27, 2015

I've been a customer there for about 5 years. They have always provided excellent service, never tried to upsell me on things I don't need, and have always answered my dumb questions.

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by - Verified Customer October 26, 2015

Outstanding honest service.

by - Verified Customer October 09, 2015

The staff is always warm, and friendly ready to help no matter the problem.

by - Verified Customer October 09, 2015

Very great service. Just more on expensive end.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We hear you as far as being expensive. Running a reputable shop that employs highly seasoned and well trained technicians and investing in technology and equipment is expensive. Hopefully the paypal estimator will give you some sold estimates to further navigate what is fair pricing in the industry. Thank you for your feedback, time and energy with the survey.

by - Verified Customer October 09, 2015

They serviced my car and the issue was not resolved.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

I am so happy that responded to this survey Joe, otherwise we would not have known that this is how you left our shop feeling. I am disappointed to see we missed the bar in communicating the problems going on with your car. I know it is probably too little too soon, but I have asked Jeff and Shawn to reach out to you by phone to see if there is anything they can explain to help you understand the nature of the troubles with your car and why it needed multiple stages of repairs. Please accept my apologies for letting you walk away feeling this way.
Kindest Regards,
Shirley, Co-Owner

by - Verified Customer October 08, 2015

Great service, friendly people, and you don't feel like you are just another customer, you feel like they are listening and understand what your issues are.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Your thoughts and words hit the mark within the culture of our shop, thank you for sharing them Keith. We are in the helping people business first, the fixing car part is the means by which we are of service.

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by - Verified Customer September 30, 2015

The work was done precisely, on time and at the cost quoted. The employees and the techs are congenial and well versed in their products and services, everyone there delivered beyond my expectations.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We are thrilled to read your review Keith. Thank you for taking the time to participate in the survey. Now that the expectations are set, we promise to roll up our sleeves to meet them every time.

by - Verified Customer September 24, 2015

Great technicians. Skilled troubleshooters. Honest assessments.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

And best customers ever, you included Bill. Thank you for taking the time to respond.

by - Verified Customer September 21, 2015

It's a full Service shop that can restore your vehicle from the frame if needed. Very qualified technicians that work at J. White's

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We hate to brag about the very qualified technicians on our team, and are truly grateful that you have chosen to take the time to do so for us! Thank you.

by - Verified Customer September 18, 2015

They were very nice, friendly and accommodating.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We fix cars, but more importantly, we help people. Thank you for taking the time to show that in your response.

by - Verified Customer August 31, 2015

J.White's Automotive are real people. They care about you and strive to make sure what you and your vehicle are treated with the utmost respect.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Our customers are real people looking for help, sometimes with some tough problems. First and foremost, we recognize this. Thank you sharing your experience here!

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by - Verified Customer August 31, 2015

Excellent customer service, work done on time, friendly staff.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Not to mention the best customers. Thank you for choosing our shop and for taking your time to answer the survey.

by - Verified Customer August 28, 2015

Great service, workmanship and honest pricing.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Hearing our customers say this is our greatest reward. We are happy to be of service. Thank you.

by - Verified Customer August 25, 2015

A consistent hallmark of every interaction with any J.White's employee is integrity. A second is a strong customer orientation. The work is always excellent and the attitudes are always professional.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We are in the business of helping people, people with cars that need work. We are grateful to have our means of helping people through our shop and grateful for you.
Thank you for taking the time to respond.

by - Verified Customer August 25, 2015

Everything was done right.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

That is what we aim for each and every time. Thank you for taking the time to share your experience John.

by August 22, 2015

I have always Loved you guys.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

We say that about our customers too! Thank you for taking the time to post here :)

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by - Verified Customer August 19, 2015

It was great and quick service.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Thank you for responding Katherine. I hope we will have the chance to do it all again for you!

by - Verified Customer August 19, 2015

Best car repair experience I ever had. It could not have been easier.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Best and easy. Mission accomplished! Thank you for sharing your experience here Justin.

by - Verified Customer August 10, 2015

Excellent workmanship Excellent demeanor.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Excellent customers taking their own time to offer verified reviews. Thank you so much.

by - Verified Customer August 06, 2015

Great service, always reliable.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Great to hear and thank you for your review!

by - Verified Customer July 28, 2015

Work was complete to a very high standard and staff were very friendly and informative.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

It is good to know that we were able to convey just how high our standards are, through our work and your experience. Thank you for taking the time to write.

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by - Verified Customer July 27, 2015

They are efficient, do what they say, really know the unique cars, are friendly and nice.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

And unique cars we do see! It spices things up around here like our unique customers. It is easy work, because we love what we do. Thank you for taking the time to respond Tim.

by - Verified Customer July 14, 2015

Great people and great service.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Thank you Jeff. Your taking the time to respond is greatly appreciated.

by - Verified Customer July 14, 2015

The staff are friendly. The work is completed properly and in a timely manner. They consistently beat the prices at other shops or dealerships.

Reply from J. White's Automotive – by J Whites Automotive January 15, 2016

Thank you for taking the time to respond to the survey Greg. We are grateful for all of the feedback, but are shocked that not one mentioned the coffee...... :)

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