Great mechanics, nice people, and accommodating service.
The nice people absolutely includes our customers John. Thank you for being one and for taking the time to respond.
They are honest, competent, and extremely considerate.
We are honored too :). Thank you for taking the time to respond to the survey.
I trust them to do a good job at this time.
Thank you for responding Gareth. Our goal is to keep that trust we have earned, by earning it each and every time you choose our shop for your automotive repairs and service.
J. White's Automotive has been taking care of my Ford Edge for years. The Edge had an emergency gas leak that was a recall and no new plastic tanks were available at any Ford dealership. J. White's found a metal one on E-Bay and replaced it until the dealership received the required plastic tanks which they will install when I make the appointment.
Thank you for responding Pam. I remember this repair, we got lucky when we got the last replacement tank in the state that was available for you. I wish I could tell you it was our deeply routed trade secret, but I will forever remember how lucky we were then and how grateful we were to be able to help you.
Everyone at this shop is great and friendly. They are more than happy to educate you about the service needed for your car. They are extremely honest and helpful.
Thank you for posting your observations. Being of service to you is the best part of our jobs. It is really nice to know that this shines through to you!
Those at J whites have been very professional and friendly.
We really appreciate your taking the time to respond John. Our customers make it easy to be friendly. Our ongoing training makes it easy to be professional. Thank you for allowing us to be the shop that keeps you in the ride of your choice.
Highly competent and great service.
All that training mixed with a passionate staff, seems to be a good recipe here. Thank you for taking the time to respond Doug.
Good communication and quality work.
We will do everything possible to keep it that way too! Thank you for taking the time to post Kevin.
They are excellent.
We think the same about our customers Carol. We appreciate your taking the time to respond. Thank you.
Although overall services were well done, there were technical issues with repairs.
We look forward to rectifying those issues for you Laura. Sometimes we run into defective parts or a tough problem to diagnose, and we don't like it as much as our customers when it happens. We appreciate your taking the time to respond and your understanding of the repair process. Thank you.
I like their service.
We like your response, and are grateful that you took the time to post. Thank you Ken.
Friendly knowledgeable staff.
J White and team have always been very excellent to deal with my 2006 Range Rover.
Their work is first rate, and the people are customer satisfaction oriented and are careful and conscientious in all aspects of their service.
Superb service all around.
Nice people. Straight forward explanation of work to be done and it was.
They are very helpful and I haven't had any problems with my car, since I have been bringing it to them.
First rate repair service backed by an honest warranty.
Everything was done well, on estimate and on time.
I like the work quality, price and scheduling.
Jeff and the team are the most honest and thorough out there.
Fair, thorough service. No cutting of corners. Dedicated to getting it all right.
Knowledgeable staff. Great listening and handling of long term restoration projects with personalized and mindful prioritization and scheduling of repair orders.
I've been a customer there for about 5 years. They have always provided excellent service, never tried to upsell me on things I don't need, and have always answered my dumb questions.
Outstanding honest service.
Very great service. Just more on expensive end.
We hear you as far as being expensive. Running a reputable shop that employs highly seasoned and well trained technicians and investing in technology and equipment is expensive. Hopefully the paypal estimator will give you some sold estimates to further navigate what is fair pricing in the industry. Thank you for your feedback, time and energy with the survey.
The staff is always warm, and friendly ready to help no matter the problem.
They serviced my car and the issue was not resolved.
I am so happy that responded to this survey Joe, otherwise we would not have known that this is how you left our shop feeling. I am disappointed to see we missed the bar in communicating the problems going on with your car. I know it is probably too little too soon, but I have asked Jeff and Shawn to reach out to you by phone to see if there is anything they can explain to help you understand the nature of the troubles with your car and why it needed multiple stages of repairs. Please accept my apologies for letting you walk away feeling this way.
Great service, friendly people, and you don't feel like you are just another customer, you feel like they are listening and understand what your issues are.
Your thoughts and words hit the mark within the culture of our shop, thank you for sharing them Keith. We are in the helping people business first, the fixing car part is the means by which we are of service.
The work was done precisely, on time and at the cost quoted. The employees and the techs are congenial and well versed in their products and services, everyone there delivered beyond my expectations.
We are thrilled to read your review Keith. Thank you for taking the time to participate in the survey. Now that the expectations are set, we promise to roll up our sleeves to meet them every time.
Great technicians. Skilled troubleshooters. Honest assessments.
And best customers ever, you included Bill. Thank you for taking the time to respond.
It's a full Service shop that can restore your vehicle from the frame if needed. Very qualified technicians that work at J. White's
We hate to brag about the very qualified technicians on our team, and are truly grateful that you have chosen to take the time to do so for us! Thank you.
They were very nice, friendly and accommodating.
We fix cars, but more importantly, we help people. Thank you for taking the time to show that in your response.
J.White's Automotive are real people. They care about you and strive to make sure what you and your vehicle are treated with the utmost respect.
Our customers are real people looking for help, sometimes with some tough problems. First and foremost, we recognize this. Thank you sharing your experience here!
Excellent customer service, work done on time, friendly staff.
Not to mention the best customers. Thank you for choosing our shop and for taking your time to answer the survey.
Great service, workmanship and honest pricing.
Hearing our customers say this is our greatest reward. We are happy to be of service. Thank you.
A consistent hallmark of every interaction with any J.White's employee is integrity. A second is a strong customer orientation. The work is always excellent and the attitudes are always professional.
We are in the business of helping people, people with cars that need work. We are grateful to have our means of helping people through our shop and grateful for you.
Thank you for taking the time to respond.
Everything was done right.
That is what we aim for each and every time. Thank you for taking the time to share your experience John.
I have always Loved you guys.
We say that about our customers too! Thank you for taking the time to post here :)
Best car repair experience I ever had. It could not have been easier.
Best and easy. Mission accomplished! Thank you for sharing your experience here Justin.
It was great and quick service.
Thank you for responding Katherine. I hope we will have the chance to do it all again for you!
Excellent workmanship Excellent demeanor.
Excellent customers taking their own time to offer verified reviews. Thank you so much.
Great service, always reliable.
Great to hear and thank you for your review!
Work was complete to a very high standard and staff were very friendly and informative.
It is good to know that we were able to convey just how high our standards are, through our work and your experience. Thank you for taking the time to write.
They are efficient, do what they say, really know the unique cars, are friendly and nice.
And unique cars we do see! It spices things up around here like our unique customers. It is easy work, because we love what we do. Thank you for taking the time to respond Tim.
Great people and great service.
Thank you Jeff. Your taking the time to respond is greatly appreciated.
The staff are friendly. The work is completed properly and in a timely manner. They consistently beat the prices at other shops or dealerships.
Thank you for taking the time to respond to the survey Greg. We are grateful for all of the feedback, but are shocked that not one mentioned the coffee...... :)