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International Sport Motors

440 9th St, San Francisco, CA 94103 Map & directions

Call Now: (415) 551-9930

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About International Sport Motors

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
90
Customer Service (?)
94
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

International Motor Sports is a family owned repair facility that was established in 1980 by Giovanni Palazzo. Giovanni is a very experienced automotive professional who has spent the past 33+ years building this RepairPal Certified repair facility into a qualified customer friendly place for you and your car. The automotive team here is comprised of factory trained European vehicle technicians who strive for the next level by continuing to attended some of the best automotive training available. Proper tooling and dealership level computer diagnostic equipment help to ensure that your vehicle is repaired in the most professional manner. They back their work with a 24-month / 24,000-mile warranty. IMS is conveniently located in the SOMA area of San Francisco close to public transportation. Low cost rental vehicles are also available for your convenience as well as a clean comfortable waiting area.

Message from the Shop

International Sport Motors of San Francisco focuses on friendly, personal service, combined with the most complete, high quality auto repair and service the Bay Area has to offer.We treat every auto repair client like members of the International Sport Motors family. Our shop has 34 years of safe, reliable experience. We utilize the same tools and technology provided by the automobile manufacture and your local dealership.

Auto Makes We Service

Audi BMW Jaguar
Land Rover Mercedes-Benz Mini
Porsche Smart Volkswagen

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Open Saturday Rental Car Se Habla Espanol
Senior Discount Shopping Nearby Towing Warranty Accepted

Customer Reviews 28 verified reviews (45 total)

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International Sport Motors
Verified Customer
February 14, 2014

Friendly, fast, reliable.

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International Sport Motors
Verified Customer
February 12, 2014

They perform the job well and truthful to the customers.

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International Sport Motors
Verified Customer
February 04, 2014

I am not from SF but was traveling when my fuel pump went out on the bay Bridge. They were welcoming and helpful.

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International Sport Motors
Verified Customer
February 04, 2014

Excellent service.

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International Sport Motors
Verified Customer
January 29, 2014

Strong customer service, I was kept apprised of the issues and cost associated with fixing them throughout. They performed very extensive research on the problem while working on it on a database so they were able to precisely troubleshoot and quickly fix the issue. Giovanni was exceptionally helpful and professional in his style.

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International Sport Motors
Verified Customer
January 25, 2014

Outstanding customer service.

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International Sport Motors
Verified Customer
January 25, 2014

Everything was great, and the owner is very honest.

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International Sport Motors
Verified Customer
January 21, 2014

They are always great.

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International Sport Motors
Verified Customer
January 21, 2014

Giovanni was curtious, professional and honest. My vehicle was repaired perfectly. They even washed it, outstanding...

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International Sport Motors
Verified Customer
January 16, 2014

I have been very happy with the service that I received from International Sports Motors and will continue to use their services.

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International Sport Motors
Verified Customer
January 16, 2014

We first took one of our cars (Porsche) to ISM 6 years ago for body work..were very pleased and now all 3 cars have had body work and all other repairs there. Found them to be honest, courteous, very responsive and work was high quality and done promptly. Enough said?

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International Sport Motors
Verified Customer
December 16, 2013

The service was great. The staff is compassionate. The work done on my car was top-notch. They worked with me as they worked on my car. I will be bringing my car back!

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International Sport Motors
Verified Customer
December 11, 2013

Dependable service, done right the first time at a reasonable cost.

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International Sport Motors
Verified Customer
December 10, 2013

Good work, honest, and they warranty the work. Job always done on time.

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International Sport Motors
Verified Customer
October 30, 2013

Very good service and quality personal.

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International Sport Motors
Verified Customer
October 28, 2013

Great job, very professional people.

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International Sport Motors
Verified Customer
October 26, 2013

Honest service at a good price.

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International Sport Motors
Verified Customer
October 25, 2013

Thorough. Though it was a difficult to diagnose problem, team continuously followed up via phone to help with any issues. Definitely earned their labor time.

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International Sport Motors
Verified Customer
October 25, 2013

Professional service - excellent communication.

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International Sport Motors
Verified Customer
October 16, 2013

They were very helpful, explained the work to be done. Were cheaper then the dealership and did more work for the money, also completed it in a timely manner.

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International Sport Motors
Verified Customer
October 10, 2013

Excellent customer service.

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International Sport Motors
Verified Customer
October 10, 2013

They kept my car almost two days, but they could not repair it. They told me that the car needs a new computer. So they simply started my car and I drove home from San Francisco to WA state. I could not start it next day. I took my car to my mechanic. They only changed a battery. My car runs nicely since then. International Sports Motor charged me $715 for checking, testing for two days. I don't understand that they charged me that much without fixing it.

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International Sport Motors
Verified Customer
October 09, 2013

The service was poor and extremely slow. I was told it would be completed in less than one day, and in reality it took THREE. This wouldn't have been that much of an issue if I hadn't informed them that I don't live by the bay. I live two hours away, and I couldn't afford I stay in the city. They told me they would accommodate me and get it done first thing Monday morning. Which was not the truth. Whenever I called to get an update, they were vague and rude and careless. On top of that, I paid them to fix an issue and they didn't actually fix it. Two weeks after the "repair", the issue returned. I've never been so enraged at a business before. Basically I spent $150 for them to keep my car for three days, not fix it, and be be stranded in the city and had to miss two days of work.

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International Sport Motors
Verified Customer
August 27, 2013

They were very complete and professional.

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International Sport Motors
Verified Customer
August 19, 2013

Very nice and efficient service, and good workmanship.

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International Sport Motors
Verified Customer
August 15, 2013

I really enjoyed the service provided and would absolutely recommend ISM. However, I feel it may be more expensive or specialized than many of my acquaintances may need.

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International Sport Motors
Verified Customer
July 19, 2013

I was out of town for about two weeks after I dropped my car off and they held it for me the entire time no questions asked and no extra charge. I really appreciated that as other spots wouldn't do that for me. I also was very satisfied with the warranty on my repair and the price was comparable to market rates.

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International Sport Motors
Verified Customer
May 31, 2013

Repairs done on time and at cost estimate provided.

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International Sport Motors
November 12, 2010

I have taken my can into ISM several times for repair work. Everytime they have done an amazing job. Giovanni and his stall are very knowledgeable. Great people!!!!! I highly recommend them.

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International Sport Motors
June 23, 2014

Delete delete

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International Sport Motors
June 21, 2011

These guys are the best in The City,
Fair, honest, and they know what they are doing.
Gerald

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International Sport Motors
May 30, 2011

Giovanni took my car and tranformed it into a new daily driver, it's a 1984 and has never run or looked this good. I was getting ripped off from an independent shop, Auto Sport Haus and now have found a shop (ISM) that can do Body work, Mechanical and all the in between work. Giovanni even let me bring in a few parts and only charged me to R&R them. I like his honest approach and will now take my other cars to him. Stay away from shops that don't give you a written estimate and charge you up to 50% to 100% on parts like A.S.H. did. They (A.S.H.) should not be in business.

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International Sport Motors
April 28, 2011

We have used International Sport Motors previously for both cars and have had good service each time. For me good service includes being accommodating, proactively keeping me informed about progress and likely times of completion. The maintenance and repairs are done right first time without reason of taking the car back a second time. We're sticking with them.

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International Sport Motors
April 26, 2011

I had my car in International Motors twice in the past year, and to say I was happy with the service I received would be an under-statement.
I have Giovanni to be extreamly frank and helpful. During a recent visit he found found that work carried out at another garage to be unsatisfactory. He personally contacted the garage, told what was wrong and brought the car to the other garage to have the problem resolved.
That is what I call excellent service.
Mant to thanks to Giovanni and all the team.

Gerry

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International Sport Motors
February 17, 2011

I had my BMW 740il towed to ISM on a recommendation (ignition lock/tumblers unexpectedly seized up). The team at ISM were all very pleasant & helpful, from the front office to the shop floor. The quality of work on my car was top-notch, used genuine BMW parts, but saved me money by by having lower--and much more reasonable--labor rates versus traditional BMW delaerships. Their communication & follow-through could serve as a textbook example of "how-to-do-it-right" in any industry. I highly recommend them and will be bringing my car back in the future, as I witnessed evidence of great mechanical & body work being performed on several other brands of vehicles.

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International Sport Motors
February 09, 2011

They were introduced to me by a good friend and have treated me like family ever since. I can't say enough good about them from the smily and resourceful girl that checked me it, the kind mechanic that drove me to the car rental and the owner Giovanni that guided me through the work performed. I feel I can trust them and that is the single most important thing I look for in an auto repair shop. Thank You!

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International Sport Motors
February 09, 2011

I've been coming to ISM for a number of years. It started with my previous car, a 1985 Alfa Romeo GTV6. I have always found Giovanni and the rest of the staff to be courteous and professional, as well as providing good value. Necessary repairs are explained clearly and honestly. ISM continues to be my preferred choice for auto repairs.

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International Sport Motors
January 15, 2011

Top Notch service and communication!

THANKS!

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International Sport Motors
January 14, 2011

My most recent experience at I/S/M had to do with a Disturbing front end noice.to make matters,
it was only "some times".In the last few couple of hundred miles or so it had become more frequent
and louder.All the popular MBZ Exclusive shops said;It could be this it could be that,maybe a
major front end repair and on and On.No one but Giovanni took the time to listen to Me(I'm not
very mechanical minded).Giovanni drove the car with me until the sound was duplicated,then had
it put on the lift and he and the Tech looked for a simple answer first;something loose.Bingo
a loose bolt.Giovanni believes in doing the basics first;to Identify "The Problem",not the
possible or even probable problem.This save the customers like Me money.

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International Sport Motors
January 14, 2011

I wanted to thank International Sport Motors for the fantastic repair/paint job of my 2002 BMW 540. I was rear ended on the freeway, and Giovanni Palazzo (the owner) was able to repair my car to "like new" condition. The car looks like it did when it was brand new! I would also like to state that the service and professionalism of the entire staff needs to be applauded. International Sport Motors worked with my insurance company and resolved all the issues to bring my car back to pre-accident condition. Thank you ISM!

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International Sport Motors
December 12, 2010

ISM's customer service is excellent. The special $20/day rate with the nearby Enterprise Rental is a great help, and they drop off/pick up from there. I also like how they can communicate via e-mail, including sending you soft copies of quotes.

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International Sport Motors
December 10, 2010

They were very easy to work with. I set things up over the phone first and then brought my car in. I was actually surprised at how quickly they got back to me with the good news that my car was already done. I'll definitely go back and use them again.

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International Sport Motors
November 14, 2010

Giovanni and his team are the best. I've gone to him for engine and body repairs for many years and have never been disappointed. He has my full recommendation.

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International Sport Motors
November 13, 2010

What can you say about International Sport Motor. They are the best from the customer service to office staff and everyone in the shop going above and beyond. This is the only place that I would take my care or reffer anyone to.

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International Sport Motors
November 12, 2010

I went to ISM for the first time two weeks ago to receive a diagnostic for my driver side & rear passenger window. After returning today Nov. 12th to have the parts installed. All I can say is outstanding!! The Customer Service was excellent from all ends, from the Management, Customer Service Reps. to the Service Mechanics. I traveled from San Leandro, Ca because I could not find a shop that I could count on in my area. They were fast, efficient and polite. I couldn't be happier anywhere else. I will continue to use ISM in the near future, because they are dependable.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:10:00am to 3:00pm
Sun:CLOSED
Call Now:

(415) 551-9930

Auto Repair Experience

  1. Giovanni Palazzo , Owner
  2. Established 1980
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technicians
  5. 31 Years of Car Repair Experience