It's a great feeling when you go into a shop due to a breakdown, at thei mercy and you come out with a fair and professional job done. I will be taking my other cars (BMW, Mercedes) there for service, and that's the best I can say. Oh,my car came out looking better than when it went in because of the free carwash!
I learned that the term honest mechanic was an oxymoron until I've had the pleasure of discovering International Auto. This is an extremely honorable shop that operates with extremely high integrity. Once, I was advised to have my car repaired at the dealer because they discovered a defective item that was recalled and could be replaced, free of charge, by the dealer. They were right, although my vehicle was no longer under warranty, the part was replaced free of charge. They could have been less forthcoming and made a bundle by withholding this information. Instead, they were honest and saved me some money. I will always patronize International Auto.
I always have a great experience.
Love the Shop! Very professional with a " You're part of our Family Feel"
International Auto works well at both the technical aspects and personal aspects of the job. This flows from Bob and Wil to the workshpo.
A printout of the repair was shown to me with costs. An explanation was provided on how the repair would be done.
Excellent shop; personable and really knows their stuff
Not only are they much more convenient that doing to the dealer, they do a better job and don't tell you that you need to fix things that aren't broken.
Great expertise in European cars. Trustworthy, respectful and courteous. Keeps the client informed at all times and explains everything. Been their client for many years and will always recommend them.
I was happy with experience, the only thing I wasn't happy is when one of the mecanics drove my BMW for several minutes before the service was done. I didn't say a thing at the moment but I felt unconfortable with his audacity
The staff there are extremely courteous and helpful. They always let me know what really needs to be done and what I need to think about coming down the pike. I never feel pressured and their prices are very fair.
Will was very helpful in explaining the required repairs.
They always go above and beyond! The service is top notch!
You guys always take the extra step to make sure all is well..I'm can always depend on you to get the job done right..
Owner and staff are very knowledgeable and I always feel very comfortable about their service and advice.
Great auto and customer service!
Very knowledgable and friendly owner and employees at IAS. Professionals in every sense of the word.
Very reliable, professional, and knowledgeable. Great customer service, with straight forward advice pertaining to scheduled service being recommended.
I've already recommended them to friends and family. Great group of guys.
Very convenient...I live between Richmond, VA and Alexandria where the only 2 Mini Cooper Dealer and service departsment are. I've been looking for someone I can trust for my Mini repair and warranty work. Maybe they should consider a larger facility.
That is the only place I wood take my BMW
The personal service is so great..thks wayne
I have been going to Bob Sorkhe for auto repairs since I bought my first car in high school. Now my daughter, with her first car, is also. There is no one more knowledgeable or service oriented for auto repairs and maintenance.
International Auto Specialist is outstanding ... We do repeat business with them as we appreciate the effeciency of this business -- from the ease if setting up an appointment, we like recieving the e-mail confirmation of the appt., we appreciate the consistancy of the professional work done. They gave a sincere desire to do the job correctly within the time specified plus they provide precise/accurate updates during the work if necessary. Everyone that works at International Auto Specialist are professional and personable. I highly recommend this shop to other BMW owners.
Bob and his team really know German cars and get the job done right.
Enjoy working with them.
I am always very satisfied with the quality of the work the great customer service. They always seem to be able to diagnose the problem quickly the first time.
Very profesional and treat you like family. Honest and transparent about estimates and recommendations. I recommend them to anyone.
Honest and a professional within the area which is fortunate to have access to.
They have worked on our (foreign) vehicles for years. We trust them completely!
shop personnel were extremely courteous and the shop was clean, which reflects on the business.
The only place I have taken my 3 BMW for almost 10 years, the staff is friendly and the service is always the best.
Great, Speedy Work, Excellent Customer Care
Friendly Quality service....
I have been going to International Auto for many years and recomended them many times . I moved from the Fredericksburg area and still will take my car there for whatever it needs . That in it's self should tell you everything in the nutshell how I feel about the quality of their work .
Eventhough I took my car into International Auto Specialist to get new rear brakes, they told me that they had at least 40% life left in them and check back after about a year. They could have easily completed the brake job and charged me, but they run an honest shop.
A loaner would be very nice! They kept me up on the repairs during the procedure.
Always great service.
Bob and the team are great. Have never felt taken advantage of. It makes me want to buy more European cars.
I feel like I get treated fairly and suggestions are upfront and genuine, with explanations if necessary on any repairs.
They have always been estremely thorough in determining the problem and quick at making repairs. Very good at showing you the problem and explaining it completely.
Keep up the good work.
This was the only shop that told me the truth about what was wrong. Two other shops were way off with their evaluation on my car's problem. International truly knows what they are talking about. They saved me over $2000 by telling me the truth. I received a bill for a little over $200 instead of Close to $2500 from the other guys. And what the other shops were going to fix, would not have fixed my problem.
I marked 4 on price because BMW is an expensive vehicle. I have found IAS prices to be competitive with specialty BMW services. Their work is always complete as described in estimate and well-explained to me. IAS goes out of their way to make my car accessible convenient to me. I have and will continue to recommend IAS to my Beemer friends - we are so lucky in Fredericksburg to have BMW computer technology available. The program would not let me answer one question???
Very knowledgeable on troubleshooting your problems.
Very knowledgeable. Easy to talk to. Good team.
It took us 3 years to find someone to work on our Mercedes and not have to go back again and again for the same thing. They give estimates and stick to them, no overruns! Also gave us an estiamted on some work we will need in the next year. Terrific service and very polite employees.
I am extremely pleased with the service I received. Will definitely use them again and also recommend them. Outstanding service!
They have a very friendly and knowledgeable staff who will keep the customers' concerns a priority. The work performed was just as good as the dealership, but the consequence of that is having to pay dealership prices. I've learned from the past that quality comes with a hefty price tag, but is a MUST when dealing with BMWs. Otherwise you'll end up paying more in the long run.
thorough and concise
Was a little pricey, but did great work.
Great attention to detail. Good service. Trustworthy advice
Repair was thorough. I'd been to another shop who had not been able to solve the problem. International Auto Specialists stuck with it until it was solved.
They will always service my Bimmer
Very friendly, highly knowledgeable, reasonably priced, extremely courteous
They gave me a ride to my shop and brought my car to me when it was repaired! The staff was extremely friendly and honest.
these people are fabulous i've used them 3-5 times for minor and major work within the last year can't rave about them enough very professional helpful highly recommend them
Compitant, prompt, newly redecorated in good taste, very clean business. excellent work performed.
I have been taking my car there for over 3 years and have been extremely satisfied with the service (price, availability, timeliness)