International Auto Specialist

RepairPal’s Comprehensive Evaluation

Assessment Summary

International Auto Specialist, a family owned business, has been repairing vehicles in the Fredericksburg, VA area since 1984 and specializes in the repair and service of BMW, Mini Cooper, Audi, Mercedes Benz, Porsche, and Volkswagen vehicles. Their technical team consists of three technicians, who share a combined 49 years of experience between them. Affiliated with the BBB, and the ASA, International is very special among our Top Shops because of Bob Sorkhe, the owner, who has over 40 years of experience in the automotive repair industry and is onsite every day. To round out the quality service you will receive at International, you will also enjoy their comfortable waiting area, complete with WiFi, and complimentary beverages and snacks.

Customer Reviews (68 reviews)

• International Auto Specialist
  Bill - Verified Customer
  October 26, 2012

  It's a great feeling when you go into a shop due to a breakdown, at thei mercy and you come out with a fair and professional job done. I will be taking my other cars (BMW, Mercedes) there for service, and that's the best I can say. Oh,my car came out looking better than when it went in because of the free carwash!

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• International Auto Specialist
  Lester - Verified Customer
  October 25, 2012

  I learned that the term honest mechanic was an oxymoron until I've had the pleasure of discovering International Auto. This is an extremely honorable shop that operates with extremely high integrity. Once, I was advised to have my car repaired at the dealer because they discovered a defective item that was recalled and could be replaced, free of charge, by the dealer. They were right, although my vehicle was no longer under warranty, the part was replaced free of charge. They could have been less forthcoming and made a bundle by withholding this information. Instead, they were honest and saved me some money. I will always patronize International Auto.

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• International Auto Specialist
  Verified Customer
  October 25, 2012

  I always have a great experience.

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• International Auto Specialist
  Kevin - Verified Customer
  October 25, 2012

  Love the Shop! Very professional with a " You're part of our Family Feel"

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• International Auto Specialist
  Carl - Verified Customer
  October 24, 2012

  International Auto works well at both the technical aspects and personal aspects of the job. This flows from Bob and Wil to the workshpo.

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• International Auto Specialist
  Helen - Verified Customer
  October 24, 2012

  A printout of the repair was shown to me with costs. An explanation was provided on how the repair would be done.

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  1351062000
• International Auto Specialist
  Jb - Verified Customer
  October 20, 2012

  Excellent shop; personable and really knows their stuff

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• International Auto Specialist
  Earl - Verified Customer
  October 19, 2012

  Not only are they much more convenient that doing to the dealer, they do a better job and don't tell you that you need to fix things that aren't broken.

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  Like | 1 person likes this1

  1350630000
• International Auto Specialist
  Astrid - Verified Customer
  October 19, 2012

  Great expertise in European cars. Trustworthy, respectful and courteous. Keeps the client informed at all times and explains everything. Been their client for many years and will always recommend them.

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  1350630000
• International Auto Specialist
  Clifford - Verified Customer
  October 18, 2012

  Excellent Staff!

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  1350543600
• International Auto Specialist
  Verified Customer
  October 18, 2012

  I was happy with experience, the only thing I wasn't happy is when one of the mecanics drove my BMW for several minutes before the service was done. I didn't say a thing at the moment but I felt unconfortable with his audacity

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  1350543600
• International Auto Specialist
  Maziar - Verified Customer
  October 15, 2012

  The staff there are extremely courteous and helpful. They always let me know what really needs to be done and what I need to think about coming down the pike. I never feel pressured and their prices are very fair.

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• International Auto Specialist
  Keith - Verified Customer
  October 09, 2012

  Will was very helpful in explaining the required repairs.

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• International Auto Specialist
  Verified Customer
  October 09, 2012

  They always go above and beyond! The service is top notch!

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• International Auto Specialist
  Jim - Verified Customer
  October 09, 2012

  You guys always take the extra step to make sure all is well..I'm can always depend on you to get the job done right..

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  Like | 2 people like this2

  1349766000
• International Auto Specialist
  Laura - Verified Customer
  October 08, 2012

  Owner and staff are very knowledgeable and I always feel very comfortable about their service and advice.

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  1349679600
• International Auto Specialist
  Verified Customer
  October 08, 2012

  Great auto and customer service!

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• International Auto Specialist
  David - Verified Customer
  October 06, 2012

  Very knowledgable and friendly owner and employees at IAS. Professionals in every sense of the word.

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  1349506800
• International Auto Specialist
  James - Verified Customer
  October 05, 2012

  Very reliable, professional, and knowledgeable. Great customer service, with straight forward advice pertaining to scheduled service being recommended.

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  1349420400
• International Auto Specialist
  Micheal - Verified Customer
  October 03, 2012

  great service

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• International Auto Specialist
  Pam - Verified Customer
  October 03, 2012

  I've already recommended them to friends and family. Great group of guys.

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• International Auto Specialist
  Ahmad - Verified Customer
  October 01, 2012

  Very convenient...I live between Richmond, VA and Alexandria where the only 2 Mini Cooper Dealer and service departsment are. I've been looking for someone I can trust for my Mini repair and warranty work. Maybe they should consider a larger facility.

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  1349074800
• International Auto Specialist
  Garland - Verified Customer
  October 01, 2012

  That is the only place I wood take my BMW

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• International Auto Specialist
  Theresa - Verified Customer
  October 01, 2012

  The personal service is so great..thks wayne

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• International Auto Specialist
  Caroline - Verified Customer
  September 27, 2012

  I have been going to Bob Sorkhe for auto repairs since I bought my first car in high school. Now my daughter, with her first car, is also. There is no one more knowledgeable or service oriented for auto repairs and maintenance.

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  1348729200
• International Auto Specialist
  Gina - Verified Customer
  September 27, 2012

  International Auto Specialist is outstanding ... We do repeat business with them as we appreciate the effeciency of this business -- from the ease if setting up an appointment, we like recieving the e-mail confirmation of the appt., we appreciate the consistancy of the professional work done. They gave a sincere desire to do the job correctly within the time specified plus they provide precise/accurate updates during the work if necessary. Everyone that works at International Auto Specialist are professional and personable. I highly recommend this shop to other BMW owners.

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  1348729200
• International Auto Specialist
  Michael - Verified Customer
  September 27, 2012

  Bob and his team really know German cars and get the job done right.

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• International Auto Specialist
  Anthony - Verified Customer
  September 27, 2012

  Enjoy working with them.

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  1348729200
• International Auto Specialist
  Katherine - Verified Customer
  September 26, 2012

  I am always very satisfied with the quality of the work the great customer service. They always seem to be able to diagnose the problem quickly the first time.

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  1348642800
• International Auto Specialist
  Verified Customer
  September 20, 2012

  A OK!!!!!

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  1348124400
• International Auto Specialist
  Dave - Verified Customer
  September 19, 2012

  Very profesional and treat you like family. Honest and transparent about estimates and recommendations. I recommend them to anyone.

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  1348038000
• International Auto Specialist
  Carlos - Verified Customer
  September 19, 2012

  Honest and a professional within the area which is fortunate to have access to.

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• International Auto Specialist
  Verified Customer
  September 17, 2012

  They have worked on our (foreign) vehicles for years. We trust them completely!

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• International Auto Specialist
  David - Verified Customer
  September 13, 2012

  shop personnel were extremely courteous and the shop was clean, which reflects on the business.

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  1347519600
• International Auto Specialist
  Scott - Verified Customer
  September 10, 2012

  The only place I have taken my 3 BMW for almost 10 years, the staff is friendly and the service is always the best.

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  1347260400
• International Auto Specialist
  Edwin - Verified Customer
  September 07, 2012

  Great, Speedy Work, Excellent Customer Care

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  1347001200
• International Auto Specialist
  Barry - Verified Customer
  September 04, 2012

  Excellent shop!!!

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  1346742000
• International Auto Specialist
  Verified Customer
  August 31, 2012

  Friendly Quality service....

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  1346396400
• International Auto Specialist
  Elizabeth - Verified Customer
  August 30, 2012

  I have been going to International Auto for many years and recomended them many times . I moved from the Fredericksburg area and still will take my car there for whatever it needs . That in it's self should tell you everything in the nutshell how I feel about the quality of their work .

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  Like | 3 people like this3

  1346310000
• International Auto Specialist
  Tom - Verified Customer
  August 30, 2012

  Eventhough I took my car into International Auto Specialist to get new rear brakes, they told me that they had at least 40% life left in them and check back after about a year. They could have easily completed the brake job and charged me, but they run an honest shop.

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  1346310000
• International Auto Specialist
  Verified Customer
  August 29, 2012

  A loaner would be very nice! They kept me up on the repairs during the procedure.

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  1346223600
• International Auto Specialist
  June - Verified Customer
  August 28, 2012

  Fantastic service

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  1346137200
• International Auto Specialist
  Phillip - Verified Customer
  August 24, 2012

  Always great service.

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  1345791600
• International Auto Specialist
  Alex - Verified Customer
  August 24, 2012

  Bob and the team are great. Have never felt taken advantage of. It makes me want to buy more European cars.

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  1345791600
• International Auto Specialist
  Verified Customer
  August 23, 2012

  I feel like I get treated fairly and suggestions are upfront and genuine, with explanations if necessary on any repairs.

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  1345705200
• International Auto Specialist
  Holly - Verified Customer
  August 22, 2012

  They have always been estremely thorough in determining the problem and quick at making repairs. Very good at showing you the problem and explaining it completely.

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  1345618800
• International Auto Specialist
  Michael - Verified Customer
  August 17, 2012

  Keep up the good work.

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  1345186800
• International Auto Specialist
  Stephen - Verified Customer
  August 16, 2012

  This was the only shop that told me the truth about what was wrong. Two other shops were way off with their evaluation on my car's problem. International truly knows what they are talking about. They saved me over $2000 by telling me the truth. I received a bill for a little over $200 instead of Close to $2500 from the other guys. And what the other shops were going to fix, would not have fixed my problem.

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  1345100400
• International Auto Specialist
  Rebecca - Verified Customer
  August 15, 2012

  I marked 4 on price because BMW is an expensive vehicle. I have found IAS prices to be competitive with specialty BMW services. Their work is always complete as described in estimate and well-explained to me. IAS goes out of their way to make my car accessible convenient to me. I have and will continue to recommend IAS to my Beemer friends - we are so lucky in Fredericksburg to have BMW computer technology available. The program would not let me answer one question???

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  1345014000
• International Auto Specialist
  Ken - Verified Customer
  August 13, 2012

  Very knowledgeable on troubleshooting your problems.

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  1344841200
• International Auto Specialist
  ELCID86
  August 09, 2012

  Professional staff. Was treated very well. Repairs and Alignment done correctly. Kevin and Will are great to deal with.

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  1344535878
• International Auto Specialist
  Patrick - Verified Customer
  August 09, 2012

  Very knowledgeable. Easy to talk to. Good team.

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  1344495600
• International Auto Specialist
  George - Verified Customer
  August 08, 2012

  It took us 3 years to find someone to work on our Mercedes and not have to go back again and again for the same thing. They give estimates and stick to them, no overruns! Also gave us an estiamted on some work we will need in the next year. Terrific service and very polite employees.

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  Like | 2 people like this2

  1344409200
• International Auto Specialist
  Cynthia - Verified Customer
  August 01, 2012

  I am extremely pleased with the service I received. Will definitely use them again and also recommend them. Outstanding service!

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  1343804400
• International Auto Specialist
  Leila - Verified Customer
  August 01, 2012

  Outstanding service!

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• International Auto Specialist
  Andre - Verified Customer
  July 31, 2012

  They have a very friendly and knowledgeable staff who will keep the customers' concerns a priority. The work performed was just as good as the dealership, but the consequence of that is having to pay dealership prices. I've learned from the past that quality comes with a hefty price tag, but is a MUST when dealing with BMWs. Otherwise you'll end up paying more in the long run.

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  1343718000
• International Auto Specialist
  Kevin - Verified Customer
  July 28, 2012

  thorough and concise

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• International Auto Specialist
  Verified Customer
  July 26, 2012

  Was a little pricey, but did great work.

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• International Auto Specialist
  Arlene - Verified Customer
  July 25, 2012

  Great attention to detail. Good service. Trustworthy advice

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  1343199600
• International Auto Specialist
  April - Verified Customer
  July 25, 2012

  Repair was thorough. I'd been to another shop who had not been able to solve the problem. International Auto Specialists stuck with it until it was solved.

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  Like | 2 people like this2

  1343199600
• International Auto Specialist
  Verified Customer
  July 20, 2012

  Grate job

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• International Auto Specialist
  Walter - Verified Customer
  July 20, 2012

  They will always service my Bimmer

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• International Auto Specialist
  Jorge - Verified Customer
  July 17, 2012

  Very friendly, highly knowledgeable, reasonably priced, extremely courteous

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• International Auto Specialist
  Jane - Verified Customer
  July 12, 2012

  They gave me a ride to my shop and brought my car to me when it was repaired! The staff was extremely friendly and honest.

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  1342076400
• International Auto Specialist
  Bruce - Verified Customer
  July 06, 2012

  these people are fabulous i've used them 3-5 times for minor and major work within the last year can't rave about them enough very professional helpful highly recommend them

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  1341558000
• International Auto Specialist
  Scott - Verified Customer
  July 06, 2012

  Compitant, prompt, newly redecorated in good taste, very clean business. excellent work performed.

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  1341558000
• International Auto Specialist
  Stephen - Verified Customer
  July 06, 2012

  I have been taking my car there for over 3 years and have been extremely satisfied with the service (price, availability, timeliness)

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  1341558000
• International Auto Specialist
  LOYAL BMW FAN
  August 25, 2011

  I HAVE BEEN A LOYAL CUSTOMER OF INTERNATIONAL AUTO SPECIALIST FOR OVER 10 YEARS. BOB IS AN EXPERIENCED AND KNOWLEDGEABLE TECHNICIAN. HE IS ALWAYS HONEST, WHETHER I WANT TO HEAR THE TRUTH OR NOT. THE CUSTOMER SERVICE IS SUPERIOR. I ALWAYS LEAVE FEELING THAT I HAVE BEEN TREATED FAIRLY.
  WHEN BOB STOPPED REPAIRING DOMESTIC CARS, I PURCHASED A GERMAN CAR (BMW) SO THAT I COULD CONTINUE TO RELY ON INTERNATIONAL AUTO FOR ALL OF MY REPAIRS AND MAINTENANCE.
  ONE WEEK, BECAUSE OF MY SCHEDULE, I HAD TO STAY IN NO.VA. MY CHECK ENGINE LIGHT CAME ON AND I HAD TO TAKE IT TO THE DEALER. I WAS GIVEN AN ESTIMATE OF $2,100 AND NO GUARANTEE THE PROBLEM WOULD BE RESOLVED. DECIDED TO TAKE A CHANCE AND WAIT UNTIL I COULD GO SEE BOB. HIS DIAGNOSIS WAS TOTALLY DIFFERENT AND MUCH LESS EXPENSIVE ($500). THE CAR RAN PERFECT. MY NEXT VISIT WAS FOR A SCHEDULED SERVICE. YOU WILL NEVER SEE MY CAR PARKED AT ANY OTHER SHOP.

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