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Integrity Automotive Service

(831) 439-9631

107 Whispering Pines Dr, Scotts Valley, CA 95066

Overall Score

Hours of Operation

Mon - Fri:7:00am to 5:00pm
Sat:8:00am to 4:00pm
Sun:CLOSED

Message from the Shop

We have been in business for over 15 years.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Early Bird Dropoff
Heated Waiting Room Loaner Car Open Saturday Service Guarantee
Shopping Nearby Shuttle

Customer Reviews (3 reviews)

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Integrity Automotive Service
October 21, 2012

I have used this shop in the past and have found them to be honest and do good work at a reasonable price so when my car broke down and needed a fuel pump done I thought it would be a no brainer to have the car towed there to have the work done. Normally I like to do the work on my car myself but I don't have the knowledge or the tools for big jobs that require a lift so I figured I would let them do the work. I was prepared for it to be a pricey job given the labor involved and it did turn out the price for the job itself was fair BUT then they started naming off other things they said needed to be done such as belts needing to be replaced and the brakes needing to be done saying they were metal to metal and the rotors were warped so they would need to be replaced. This smelled fishy to me since I know with my car when those things need to be replaced they will start making squealing and squeaking noises to let you know they need to be replaced. I told them to just fix the pump and change the fuel filter (since it needed to be replaced) and told him I would check it out myself. When they called to let me know the car was ready they still tried to get me to authorize other things to do saying they were badly needed which I knew was a lie so I told them no. Picking up the car they were STILL trying to get me to do the things they mentioned earlier and told them no again, paid and left. When I got home I inspected everything and found it to be fine, but knowing I'm no skilled mechanic decided to get a second opinion from my dad who's been a licensed automotive technician for 30 plus years. He confirmed that there was nothing wrong with the things they mentioned with the exception being the brake pads would need to be replaced in maybe a year or so. No where near the metal to metal they where talking about and the rotors were perfectly fine. I also found out from him that the shop has changed hands recently so if you need work done other than an oil change I strongly suggest that you take your business elsewhere; since if you don't have the slightest idea about cars they will take you for all your worth!

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Integrity Automotive Service
June 24, 2010

I've been getting my oil changed there for years, there honest and knowledgable.
Then I needed some major engine work done . They kept me posted and up to date with every procedure. They made it quick and painless as possible. Thanks to AAA
I would have never known they were in scotts valley.

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Integrity Automotive Service
December 31, 2009

i came in with my car for a water pump leak. The service write wrote the car up for inspection and told me that once we find what going on we will call you, He did just that, called after inspection and gave me an accurate estimate. My car was done at the time it was promised and the entire staff was very friendly and knowledgeable. I would definitely recommend this shop to anyone. I also went there because they were AAA certified.

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