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Innovative Auto Works

(972) 435-0405
54 Verified Reviews
innovativeautoplano@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 6:00pm
T
8:00am to 6:00pm
W
8:00am to 6:00pm
Th
8:00am to 6:00pm
F
8:00am to 6:00pm
S
Closed

ADDRESS

2815 Premier Dr
Plano, TX 75075 USA

AUTO REPAIR EXPERIENCE

  • Rick Palmer, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 120 Years of Car Repair Experience

Innovative Auto Works Reviews

OVERALL RATING

54 Verified Reviews
5 stars
(46)
4 stars
(4)
3 stars
(4)
2 stars
(0)
1 star
(0)
by - Verified Customer April 03, 2017

Always does a great job for us!

by - Verified Customer April 02, 2017

Great place! Honest! Courteous! Helpful!

by - Verified Customer March 30, 2017

All around great job!

by - Verified Customer March 16, 2017

I was given more info than the regular oil change gives and appreciate it.

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by - Verified Customer March 12, 2017

We have been customers for over 20 years. Our cars are ALWAYS ready on time and we have never been pressured. Excellent people and shop.

by - Verified Customer March 07, 2017

The service of my new brakes and struts was excellent. But unfortunately, a day later I was in the car collision that totaled my car. As I look for another car, I will definitely consider your auto repair service. The manager and staff are very kind. Thanks a lot.

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by - Verified Customer March 05, 2017

Thanks!

by - Verified Customer March 02, 2017

Work performed as promised. Thanks!

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by - Verified Customer March 02, 2017

Great!

by - Verified Customer February 27, 2017

A little pricey but good service.

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by - Verified Customer February 23, 2017

Replaced the rear shocks on a 12 yr old, 165,000-mile Infinity G35 coupe. They scheduled me in at a convenient time, performed the work within the predicted completion time, and called me when it was finished. It drives significantly better.

by - Verified Customer February 23, 2017

Excellent service as always, been a customer for 20 + years.

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by - Verified Customer February 19, 2017

The best ....anywhere!

by - Verified Customer February 19, 2017

Love coming to Innovative. They are very professional, excellent at diagnosing car problems & repairing them, and honest when your car does not need a repair.

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by - Verified Customer February 19, 2017

Great job!

by - Verified Customer February 08, 2017

I was able to schedule a same-day appointment that was completed before the end of the day. Work was done quickly and well.

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by - Verified Customer February 05, 2017

Awesome, trustworthy auto shop...would not go anywhere else on the planet!!

by - Verified Customer February 02, 2017

Awesome folks doing a crack-up job!

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by - Verified Customer January 26, 2017

Excellent service.

by - Verified Customer January 26, 2017

Great...there for state inspection. Appt for 10:00. Had a bay open and waiting for me!!!

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by - Verified Customer January 24, 2017

As always excellent work performed, at lower prices than competitors, and reassurance knowing that my family is safe when travelling. Great job guys!

by - Verified Customer January 22, 2017

I like Ken and Rick.

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by - Verified Customer January 18, 2017

First time customer. Ken was very friendly. Did not try and upsell me. Will def. come back and recommend to others.

by - Verified Customer January 16, 2017

Innovative Auto Works is a reputable and customer sensitive auto shop that always provides quality care.

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by - Verified Customer January 05, 2017

Great.

by - Verified Customer January 05, 2017

Honest, friendly, no-pressure!

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by - Verified Customer December 29, 2016

Always receive the best work on my car and wonderful attention from the front desk.

by - Verified Customer December 26, 2016

We tried to fix something ourselves, but part was stuck, so we took the vehicle to Innovative and they had it done while we waited for a very reasonable price.

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by - Verified Customer September 16, 2015

You do good work at a fair price.

by - Verified Customer September 16, 2015

I happen to like the service they provide.

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by - Verified Customer September 14, 2015

Quick, professional, courteous service!

by - Verified Customer September 10, 2015

I find them very good at diagnosing problems and fixing them in a timely manner.

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by - Verified Customer September 06, 2015

The service is outstanding.

by - Verified Customer August 30, 2015

I appreciate the honesty and integrity of the team at Innovative. They are forthright and do quality work.

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by - Verified Customer August 30, 2015

It was a good repair.

by - Verified Customer August 28, 2015

Great work! Friendly staff.

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by - Verified Customer August 27, 2015

Great service.

by - Verified Customer August 25, 2015

Innovative has the top mechanics and they will service only what needs to be done and nothing more. Great customer service too!

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by - Verified Customer August 21, 2015

Innovative always provides excellent service and they won't fix if it don't need repairing. They are very honest and trustworthy. I recommend them on my next door web site regularly.

by - Verified Customer August 20, 2015

I like the shop and the people.

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by - Verified Customer August 17, 2015

Great service, honesty, reliability.

by - Verified Customer August 16, 2015

I've trusted my CRV in their care since I bought it. Now, after 120,000 miles, it still runs like new.

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by - Verified Customer August 12, 2015

They are fast, reliable, and great to deal with.

by - Verified Customer August 07, 2015

Excellent work ethic and a great price.

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by - Verified Customer August 03, 2015

Innovative is honest about what needs to be done immediately, what can wait a bit, and what I might want to do at some time in the future. They don't try to do repairs that aren't needed.

by - Verified Customer August 02, 2015

Good fast quality work but a bit pricey.

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by - Verified Customer July 31, 2015

Trustworthy repairmen. Ken at front desk is great!

by - Verified Customer July 29, 2015

I have used them for years. They are professional and have always repaired my car in a timely manner. Honest and reasonably priced.

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by - Verified Customer July 28, 2015

They are professional, the work is completed in a timely manner and is always perfect. Their prices are great also.

by July 27, 2015

I like the patience of the staff and they are eager to sort things out.

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by - Verified Customer July 21, 2015

They really care about their customers and doing the best job they can. Their prices are also incredibly fair.

by - Verified Customer July 17, 2015

Innovative has consistently taken my vehicles in for repairs on the day I call, or at least the next day. I have never needed to take my vehicles back for anything they may have not repaired correctly the first time. I have confidence in their service(s) and to be honest, they are some of the nicest people I know.

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by - Verified Customer July 16, 2015

They have always provided excellent service.

1 verified customer did not leave comments but provided this rating:
by Susan

Details

SPECIALTIES

  • AC/Heating
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
92
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
91

Innovative Auto Works was established in 1992 and has been providing Plano and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to state smog and safety inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “reliable”, “honest”, “professional”, and “courteous”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


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