RepairPal is the leading provider of auto repair and maintenance services and information for consumers. RepairPal is a Force for Good in automotive repair, and their mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.
All RepairPal Certified shops are rigorously screened by RepairPal for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by our Fair Price Estimator.
The RepairPal Certified Network of shops and dealers is the largest network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.
Learn more about how shops become RepairPal Certified here.
Innova is your trusted source for top-of-the-line diagnostic tools for automotive repair. RepairPal supplies the translation for any trouble codes that are detected and, together with Innova, provides users with a list of nearby, top-notch shops from RepairPal’s Certified shop network.
Learn more about how RepairPal helps Innova users here.
RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by Innova.
Innova’s award winning OBD2 scan tools, enabling the user to connect their Innova OBD2 scanner or dongle to their car’s OBD2 port. This is the same port automotive technicians use to diagnose issues to indicate problems related to the check engine light, battery, engine, tire pressure, ABS, SRS and other computerized systems.
Using the Innova RepairSolutions2 app, available for free in the Apple App and Google Play stores, enables anyone who owns a 1996 or newer car, light truck, SUV, minivan or hybrid to access valuable Vehicle Care information, including scheduled maintenance and predicted repairs.
Features and functions will vary depending on the series. Visit here to view the master comparison chart.
It’s a best practice for a shop to properly diagnose a vehicle even when a code is being displayed, because it’s critical to understand the upstream issue (why the issue is happening) as well as making sure there’s been no downstream impact (did this issue cause any other components in the vehicle to become weakened or damaged?).
Shops who adhere to best practices like this not only demonstrate high quality work, but can actually save you money down the road by fixing your car right the first time.
When you go to repairpal.com/innova and enter your zip code and vehicle make, you’ll be taken to a directory of RepairPal Certified shops in your area. Here, you can see addresses, phone numbers, star ratings, and the current open/ closed status for the shops listed.
From here, you can click on a shop to see their RepairPal profile page, which includes their hours of operation, information on their service warranty, when their next available appointment is (along with the ability to schedule an appointment), and a complete list of verified customer reviews.
To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.
RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.
The Fair Price Estimator draws from several industry standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.
All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.
In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty. The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of purchase.
If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at operations@repairpal.com or 1-877-287-5234.
*Innova is not responsible for the price guarantee/warranty, the repair guarantee or any charges or costs pertaining to the repair of your vehicle.
If you have a question or need assistance, please let us know how we can help! You can reach us at operations@repairpal.com or 1-877-287-5234.
Visit the Innova support website for help with common issues. If you're still having trouble, contact Innova Customer Service by phone 800-544-4124, or email customercare@innova.com.
